On this page you will find reviews on the company Top Notch Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Top Notch Movers – 3.5 (calculated based on 22 reviews).
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Unethical and Unprofessional
They did a bait and switch on pricing, were late, brought a small truck and had to do 2 moves from S.Fl to Orlando. Broke a $1300 new desk and did not cover it. Do not use them
Terrible! Not worth ANY amount of alleged savings.
It is almost comedic how terrible my experience with Top Notch Movers was. Worst experience I've ever had with any company. Not even worth the thousands of dollars I thought I would save by choosing a third-rate, amateur moving company like them. Something huge went wrong along every step of the way, and my move took a month longer than I thought it would.
They make all kinds of nice promises during sales and are very accommodating at that point, which only makes it more frustrating how bad the service is once you are under contract with them.
PICKUP:
When my pickup was scheduled, they gave me a 2-day window and said I would be contacted the day before (not much notice) with the exact pickup time for next day. I called the day before the pickup window began, and they told me since I hadn't heard, it must not be coming tomorrow. Lo and behold, movers show up unannounced at 8am the next day!
DELIVERY: I couldn't get any information for weeks about when my move would get delivered. I just needed to know so that I could prepare for them - I kept telling them it's okay if it comes later than expected, as long as they are straightforward with me. That is NOT what happened. They first gave me a 5-day (too big!) delivery window, again saying I would receive a call the day before with delivery time. 3 days into that delivery window, they completely changed their tune, saying it would now probably come like 2 weeks later (but they still didn't know). This was after me calling them multiple times per week to verify all the information. Upon delivery, they tried to charge me extra money from the estimate without even showing me how it shook out, and then threatened to store and redeliver again if I couldn't pay.
Just one more personal note that Francine, the agent with whom I spoke many times, always called me a "bother," even when I was just trying to get any information so that I could prepare to make the move-in EASIER for the moving company.
Absolutely horrifying experience.
Moving is a nightmare.. BUT..
Moving is a nightmare, but there are still good people At this industry.
We hired movers before Top Notch Movers and they cancel on our move at the day of the move, we called several companies and no one could do the move at the same day.
Top Notch sells manager name Jackie told me they might do the move but it will be after 7:00pm!
Unbelievable! Those guys working around the clock. The office manager ( Henry ) showed up by 6:30 pm.. with 2 more movers and made it!
We are so happy, that nightmare done and the movers picked up all our goods before the lease end.
I would never believe that office manager will leave the office and come to save us, without Henry and his crew, we would finish our day with all our good on the street.
I highly recommend those movers.
Terrible move from Stuart, FL to Fort Lauderdale.
I made the mistake of choosing Top Notch Movers for a recent move from Stuart to Fort Lauderdale. I chose Top Notch because of their high ratings and competitive price. I coordinated the move for last Thursday between 10 am and 12 pm. I verified the date and time the day before the move which Top Notch confirmed. On the day of the move, I received a call from a representative that the pick up would be closer to 12 pm because they are “adding another stop”. The movers didn’t show up until 2:10 pm. By the time they finished loading the truck, it was 3:40 which meant they would be stuck in rush hour traffic on the way to Fort Lauderdale. The movers arrived at 6:30 pm due to rush hour traffic. Before they would off load the truck, Andre, one of the movers, required that I pay. I had no issue however they added on “extra charges”. I was originally quoted $595 for the move. Top Notch Movers extras added up to a total of $964.59 which included an additional 3% charge for credit card use that was never mentioned before and buried in their contract! It is illegal in the state of Florida to charge additional fees for the use of a credit card. When I complained, I was told the additional charges were due to rush hour traffic and I would have to speak to Francine, a company representative, the next day if I wanted a credit. When the mover sensed my frustration, he credited $119. Did he realize that they were wrong? If the movers did not take on additional job, they would have arrived on time and not encountered rush hour traffic. The credit, however, is not enough to compensate for the discrepancy in the quote. Our $595 move ended up costing $900. Top Notch they’re not. I would strongly recommend to stay away from Top Notch Movers and choose someone else.
Great service.
I must say that they did a great job.
Toni Arthur and Sidney are the best!
came on time and even finish 1 hour earlier than expected.
Toni called the office to confirm the refund and Henry approved it in less than 2 minutes.
I went with them to their office just to say thank you.
After my last move.. you should know which movers to choose.
Great movers.
Joe and andriy moved my mother into assisted living, and it was a very smooth experience. The movers were very nice, and the whole process was basically done by evening, Since I had flown in from out of town, it was so nice that I had good information in advance about the services provided and pricing, so that I knew what to expect on moving day.
Beware.
My move was terrible. Late arrival. They refused to move our items from the truck to the single level outside entrance storage unit. My nephew had to move the items himself. They lost 8 boxes of special keepsakes and belongings. They put someone elses things with mine. This other person had to drive 6hrs each way to pick up her things, Top Notch lied and said they were sending help. They never looked for my things. I was not reimbursed ( they offered a total of $6.00). They did not even check items off of their own inventory list. Some items were damaged. Again, not reimbursed.I made numerous phone calls, not returned.
Best Moving Company.
I moved from Boca to Wellington and looked up the best moving company. Top Notch Movers came up and I decided to give them a try. I was not disappointed! They came in and gave a reasonable quote and were on-time to help me move. Top Notch Movers took care of my stuff and the delivery went very smoothly with nothing damaged because of their careful wrapping of my furniture. They were very helpful and put my mind at ease through the whole process. I highly recommend Top Notch Movers to everyone!
First time hiring movers, I’d never use anyone else!
This was my first time moving an entire apartment opposed to a minimally decorated room. I have quite a bit of stuff that’s been handed down to me, so I’m really sketchy about letting anyone else handle it. I found Top Notch on a recommendation, and I couldn’t be happier with the job they did. They were significantly quicker than I expected, and their customer service was wonderful throughout the entire experience. Every piece I was worried about arrived in perfect condition. I’d never use another moving company again. Thank you!
Amazing!!
My roommate and I used Top Notch Movers to move from Fort Lauderdale to Sarasota. Not only are they helpful,but they were friendly and fast. We were surprised to see our stuff was not damaged at all. We would highly recommend Top Notch Movers!
The Worst! Presently We still don't have our furiture.
11:30 A.M 8/23 I'm presently dealing with the worst experience ever! Not only do I not have my furniture that was picked up in NJ on June 9th and should have been in Florida last week I'm getting no feedback. There is a 21 day delivery time in my contract which the company is still within but this is what has happened so far. The truck broke down somewhere in the Carolina's and they had to wait for a part. I was told I would get a call in which I did not! My wife called them days later to find out that we would have our items delivered Thursday (yesterday) or Friday (today) and would get a call the day before. Yet again, no call! We called last night at 6pm and spoke to someone who said they would find out and get back to us. Today 10:30 am no call! We call again to find out that the truck broke down again and are now waiting for more information.. The lack of communication is appalling! How do you tell your customers that you will be Thursday or Friday and never call to say you're not showing up?? Needless to say I work for a big company that moves a lot of employees and and this point, I will make sure they never use Top Notch. My wife, my 8 yr old and myself will presently be sleeping on an air mattress until further notice.
5:30 PM 8/23
Update: never received a call and yet again we needed to call the company. They can't tell us where the truck is and can just tell us we will get our items next week. That seems like an interesting thing to say. You can't tell me where the truck is but can tell me I'll get my personal belongings next week? We e-mailed the sales person who sold us this lovely service and he in turn told the dispatcher he will not call us back. So he won't get on the phone. He certainly knew how to get on the phone when selling us this service. Instead of calling us back this is the e-mail we received:
From:
Date: Fri, Aug 23, 2019 at 5:13 PM
Subject: RE: Job No. xxxx VERY DISAPPOINTED
Good afternoon Melissa,
Unfortunately, I do not have any control or say when it comes to the trucks, drivers, dispatching or anything else in terms of operation. I am sorry to hear that you are experiencing difficulties in communicating with our company. Francine is the one who is handling deliveries and operations for long-distance jobs. I cannot talk on behalf of the dispatch or long-distance operations.
It is difficult to get the date from the mechanic shop to when they are going to fix the vehicle, so this is probably why Francine cannot promise you anything in particular.
Your pick-up date was on 08/09 of August, the first available date for the delivery was on August 15th.
By the law, the moving company must deliver your goods within a time frame of up to 21 business days from the day that you’ve requested to get your goods. It’s been only 7 days (not counting weekends). I spoke with Francine, and she assured me that the truck will be ready by the beginning of the week and they will be able to get it delivered to you mid of this coming week. She will keep you updated as I do not have any further information on my hands.
If delivered next week, It will be 10 business days or not more than 21 not business days from the time of the pick-up and not the first available date for the delivery.
Again, I do apologize for the miscommunication and technical issues with the vehicle provided by our company. I will send an e-mail to Francine and management asking to push the repairs and possibly getting your goods to you even faster.
I do hope some sort of management will contact me as we've asked several times to speak to someone in charge.
The perfect move.
No words can fully describe the amount of professionalism that those workers had. This move could not have gone better. First they came to my house, smiled and let me know their process again. I could not have been more thanksful for this moving company, for they have been so patient with my chaotic life, and has definitely made it easier than it should be. I would definitely move with them again. My family and I were a little hesitant about this move, and to be honest, at first we chose them because of how affordable the price was. However, we soon realized that it the right choice, despite the price being cheap for the summer. This local move from northern Florida to Miami has been an absolute delight.
My local move inside florida.
There is no way that I will be able to move with any other company after experiencing the move with those fellas. Not only were they patient while I explained everything, but also listened to my instructions. I am very attached to my stuff and made sure that they were aware of that. That being said, everything was handled smoothly. The price was reasonable for summer. I couldn't find any other place that would help me get lower than the price that they offered. I liked how they called and confirmed the day before, that made me feel like they are really committed to my specific move. Overall a 10 out of 5 stars.
Great service.
Top Notch Movers were Movers we won’t forget. My family and I moved a pretty long distance from one state to another and at first I was kind of hesitant be of other moving companies we tried. However, this company went above and beyond and surprised me in so many different ways! All of the glass pieces came back unbroken or cracked. In fact all of my furniture came back the exact same way I left it. Would definitely recommend!
Great service.
Top Notch Movers did a great job moving me and my family out-of-state. Delivery went smooth, no surprises. I moved before, and so far this is one of the best moving experiences I had.