On this page you will find reviews on the company Transit Moving Systems from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Transit Moving Systems – 4.4 (calculated based on 230 reviews).
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Wonderful!!
They handled my stuff carefully and quickly and knew what they were doing when packing, etc. They were super amazing. They made a generally anxious move amazingly easy and smooth. Recommended!
Nice Movers!!
Very quick. Very professional. Long-distance move. Friendly movers. Highly recommended! Thanks for everything. I can't wait to move with you guys again.
Great Job!
The moving crew was fantastic. They reached 30 minutes early and did work without stopping until the job was finished. For a very professional and pleasant experience, I would highly recommend them. Thank you.
Worst moving company ever
Where to begin. They low ball you on your cft then try and charge you additional space the day of the move. When our furniture arrived most of it was broken and they lost all the pieces for our beds. The driver left and said someone may get in touch with us. Please do yourself a favor and not go with this moving company. This was my first and last time dealing with them. Never again
Bait and switch at it's finest
Too pissed off to write full sentences. Getting word on the actual move day was like pulling teeth. When I finally heard, the day was two days earlier than my preferred date which I stressed to the rep we needed. Now I'm stuck in an empty apartment.
Movers arrived and started loading before foreman showed up. Once items were loaded he told us we were over our space estimate and refused to remove items. Was not informed of extra "wrapping"fee for dresser drawers and bookshelves. Dressers were misquoted as smaller chests of drawers. Was assured they are not a broker, but movers shirts did not have company logo on them. Was assured of door to door service, but now items will be unloaded, stored, reloaded and then delivered(probably broken). Called service rep when price change was sprung on us, told me he would call dispatch. Never heard back. Called several times, texted, no response. Price jumped $2000 even after removing items from original estimate. All around shady dealings with this company. I regret not just driving myself at this point. Would've been able to leave at desired time with no downtime without furniture. Stay far far far far away from these crooks
Thumbs Up!!
Transit Moving Systems was excellent! Russell and James arrived on time. They were flexible with all that I needed them to do. They were patient and understanding. Not a single item was damaged. They wrapped the furniture carefully with padding and shrink wrap No damage to the house we were moving from or to the apartment we were moving to. Thanks for everything! I will happily be referring these guys to all!
Highly Recommended
I moved with Transit Moving Systems, and there were no hidden fairs or extra fees were charged by me; furthermore, my sales representative was courteous and professional. I am so impressed with their service. Highly recommend them!
Awesome!
Excellent movers. Alex and helper were terrific, and we cannot say enough about their punctuality, appearance, knowledge, and ability. We will be return customers.
Nice Movers!!
The pricing was fair and upfront. Moving is a pain, but Jerry, Jack, and Rocky made it a lot less painful. I don't ever look forward to moving but when I'm ready to move again. They were far better than the other movers. I highly recommend them!
Excellent Services!
Thomas and his team were friendly and answered our questions quickly and efficiently. Come moving time, everything got packed up and hauled out as expected. We were worried some fragile equipment wouldn't make it through the move, but we didn't find any issues in the end. If you're planning a long-distance move, this is the moving service you want to use!
Thumbs Up!
My experience was everything I expected and more. The Transit Moving guys were on time, VERY friendly, and extremely professional. And amazingly quick. The cost was very reasonable and upfront. No hidden costs at all. They were in and out of my apt on the 4th floor in no time, even with taking apart my daughter's bed at no additional cost and shrink wrapping several furniture pieces. I hope I don't have to move for another four years, but when I do, I will be calling Transit Moving.
BEWARE the pain doesn't end after delivery
BEWARE of Transit Moving Systems for state-to-state moves. They are taking on more orders than they can handle with a four truck fleet, and seem incapable and unwilling to communicate with customers about changes to pickup and delivery. Though our reservation was made two months prior to our move, after two weeks our items remain in a warehouse with no date offered to deliver them. The company clearly lacks the logistics to efficiently complete orders, regardless of the current moving industry situation. Our sales representative Sal Leyva made a great sales pitch with many promises that have since been broken, including unnecessary and misleading charges, exaggerated quick turnaround for delivery, and availability and reliability of customer service.
In April, we set our reservation for Friday June 11, 2021. We were told the company would pick up our items, which would be directly driven to our new home in a matter of days (pending daily driving limits for drivers). Two days prior to that date, Transit Moving Systems called to provide a four-hour time window for pickup. They did not show up the day of our reservation (and did not inform us they would not be coming until after the window), but came two days later. They then informed us they would be moving out items to a warehouse, as a truck was unavailable to deliver our items, but assured us the truck was enroute to pick up out items. After many calls over the next week asking for updates, we finally received a form email saying they did not know when they would be able to deliver our items and that it could be more than 25 business days.
Their reasoning for these delays was unpredictability in truck and labor availability. While we understand that the moving industry is busy, it does not excuse the lack of transparency and communication the company showed us. It does not excuse telling us one thing to get our reservation and then doing another with no warning or explanation.
The other key note is there poor billing process and conflict resolution. I was billed for 2,800 cubic feet, but at delivery my load only consumed 2,000 cubic feet, which means they overbilled me over $2,500 and they will not discuss the matter with me.
Report Card
Customer Service (F)
Issue: We have received two communications from the company regarding our case – one phone call to confirm our pickup window, and one form email almost three weeks later letting us know they expected a longer delivery delay. We have had to repeatedly contact the company for updates. The people who answer the phone do not seem to have any information and they will not transfer you to the dispatch department. Sal Leyva, our sales representative was helpful and reassuring until the process started going wrong, then was unwilling to provide updates or help resolve the billing issues.
Scheduling (F)
After the items were taken, we were told they would be moved to a warehouse instead of being delivered directly. Items are still sitting in a warehouse waiting on a truck.
Moving Crew (D) should be an F but the guys at pickup worked well.
Issue: Did a solid job physically loading, but have trouble accurately filling out paperwork. Added services that were not used and told us to call the customer service to update the estimate. Customer Service then told us that they would not remove the charges. The delivery was something special. The truck driver who had no affiliation with Transit Moving Systems showed up three weeks later without a professional moving crew. The driver spends the first two hour searching for more general labor on Craigslist.com. While the first group gave up and quit after two hours. When the next group came, they were careless, dropping boxes, scratching floors and over they had no respect for my home and belongings. The driver didn’t have any concern for safety risks involved in paying random people with no credentials or affiliations to your company entering my home and carelessly drop boxes, scratch floors and put holes in walls.
Communication (F)
Issues: It is hard to know who in the company to talk to about issues, as everyone we talk to doesn’t have the information and is unwilling to transfer to another person.
Reservation Process (B)
Issue: Reserving is very easy, though you have to be careful of what the rep isn’t saying. We felt we were very thorough in clarifying charges and scheduling, but there were still miscommunications. For example, although the company offers free furniture blankets, they failed to tell me that we will be charged for tapping the blankets (charge per roll, with an estimate of over 30 rolls). They also fail to clarify that washers, dryers and exercise equipment are considered bulky item, which will require additional crate fees,(blanket with a flat sheet of cardboard taped the front. We are not disputing these charges, but the sales representative should have been more transparent.
Brilliant Job!!
Thomas was a great Transit Moving driver. He kept in contact; he looked after my goods with care. The team I spoke to in the Transit Moving office was accommodating. Friendly service and within the times specified. I will recommend and use it again.
Well Done
This is an awesome moving company! The movers did an excellent job for me, and I am so impressed with their service. I couldn't believe how quickly the Transit Moving Systems moved me into my new place. Thank you, Christian, and Benham. I highly recommend them.
Amazing movers!
Brilliant service. Easy to book and pay, easy to edit my requirements and the driver was brilliant. I recommend them to everyone. Thank you so much for your hard job. I Will use Transit Moving Systems again.