Trillium Moving & Storage Services

33 Reviews: Add Review

1. Very poor moving experience.

   I would not recommend using this company. Our shipment was recently moved from Vancouver Island, BC to Waterloo, ON. Many items were broken and damaged, and many expensive items were lost. We are currently experiencing very slow and poor customer service from Trillium staff, and they do not seem bothered at all by the fact that they damaged/broke our things and have completely lost many large and important items. Trillium is turning out to be the most unprofessional company I have ever worked with. Things to be aware of:
    
   Trillium does not have a proper inventory and tracking system in place. Inventory is unprofessionally done with paper and pencil on the spot by the movers, and things are not itemized nor tracked using any sort of electronic system. And when the items are unloaded, the movers do not verify the items against the original hand-written inventory list. Thus, there is no way to know if anything has been lost at the moment the movers arrive to charge you and then unload your items. You are really taking a chance by paying them first. It will only be after that fact that you will discover any lost or broken items. At that point, it will be too late as you will have already paid them. We also had to request Trillium to re-scale our shipment and it turned out that the re-scaled weight was actually lower than what they first said it was. This saved us from over-paying by a few hundered dollars.
    
   Trillium broke and/or damaged over a dozen items, including broken coffee cups and picture frames, holes in leather office chairs and couches, legs broken off of living room end tables, dents and scuffs in a hardwood kitchen table, and more. Many items, such as chairs and a piano stool, have sticky tape residue on them from careless handling and packing by Trillium. One of our chairs was also used a footstool by the movers – it was delivered to us completely covered in dirty foot prints!
    
   As for lost items, Trillium successfully lost a long list of our items, some very expensive and difficult to replace. Items lost: 32″ flat screen television, 22″ flat screen computer monitor, SportRack bike rack for 4 bikes, 2 ottomans, a book shelf, two boxes full of books and fancy serving platters, and all the support slats and hardware for our expensive king size bed set. How they could just lose so many items is beyond me. The replacement cost for these will be close to $2000. And, unfortunately, one of the serving platters that was lost was a very special wedding gift that is irreplaceable.
    
   I will post again later as we work at resolving the above problems. .

   

2. Thank You Trillium!

   Your AMAZING! Chloe was my rep and she was great! she walked me through the entire process and was really flexible with my dates and neediness. I'm pretty sure she is sick of me by know. The service was professional and very accommodating to my family and me. A few days after my delivery I received a call to make sure the delivery went well and to make sure I was happy with the service which was nice because it seemed like they really cared. I recommend that everyone try this company if they want the service I received asking for Chloe. Thank you so much to Trillium you made our move perfect!

3. Wonderful Company.

   Thank you to Trillium Moving, they were excellent to deal with and were very helful with my short notice move. A big thanks to kaate for her patience with me and bein able to help me so quickly.
   I called around to a bunch of company I found on Google to see if anyone could moev me by the end of the month, no one could help me but I luck out and found Kate, she made a nice moving plan for me and the men picked up before the 1st.  I had time to drive to my new apartment and they even put my stuff in the storage so I could paint my new place.
    
   They came for the delivery and nothing was broken, the price was about $50 cheaper thn the estimate.
    
   i would deal with them agan anytime.