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Twins Moving and Storage

Twins Moving and Storage reviews from real customers

On this page you will find reviews on the company Twins Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Twins Moving and Storage – 2.5 (calculated based on 11 reviews).

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Twins Moving and Storage

   3 reviews

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Maryland Virginia Washington DC Alexandria, VA Allentown, PA Annandale, VA Annapolis, MD Arlington, VA Asbury Park, NJ Ashburn, VA Aston, PA Astoria, NY Baltimore, MD Bayonne, NJ Beachwood, NJ Bealeton, VA Bear, DE Bedford, PA Belleville, NJ Beltsville, MD Bensalem, PA Bergenfield, NJ Berkeley Heights, NJ Berryville, VA Bethesda, MD Bloomfield, NJ Bound Brook, NJ Bowie, MD Bridgewater, NJ Bristol, PA Bristow, VA Brooklyn, NY Buchanan, NY Burke, VA Burlington, NJ Butler, PA Butler, NJ Capitol Heights, MD Carlisle, PA Carlstadt, NJ Carteret, NJ Centreville, VA Chalfont, PA Chantilly, VA Charles Town, WV Charlottesville, VA Cherry Hill, NJ Chesapeake, VA Chester Springs, PA Clarksburg, MD Clementon, NJ Cliffside Park, NJ Clifton, NJ Clinton, MD College Park, MD Columbia, MD Conshohocken, PA Cranford, NJ Culpeper, VA Cumberland, MD Dayton, NJ Denville, NJ Derwood, MD Dingmans Ferry, PA District Heights, MD Dover, DE Doylestown, PA Dry Fork, VA Dundalk, MD Dunn Loring, VA Durham, NC East Brunswick, NJ East Hanover, NJ East Rutherford, NJ East Stroudsburg, PA Easton, PA Edison, NJ Elizabeth, NJ Ellicott City, MD Elmwood Park, NJ Emerson, NJ Englewood, NJ Englishtown, NJ Ephrata, PA Fair Lawn, NJ Fairfax, VA Fairfax Station, VA Fairfield, NJ Falls Church, VA Farmingdale, NJ Farmville, VA Folsom, PA Fords, NJ Fort Lee, NJ Fort Washington, PA Fort Washington, MD Frederick, MD Fredericksburg, VA Freehold, NJ Front Royal, VA Gainesville, VA Gaithersburg, MD Garfield, NJ Germantown, MD Glen Rock, NJ Glenside, PA Gloucester City, NJ Glyndon, MD Grasonville, MD Greensboro, NC Greensburg, PA Hackensack, NJ Haddonfield, NJ Haledon, NJ Halethorpe, MD Hampton, VA Hanover, PA Hanover, MD Harrisburg, PA Harrison, NJ Hatboro, PA Hatfield, PA Haverstraw, NY Havertown, PA Hawthorne, NJ Hayes, VA Herndon, VA Ho-Ho-Kus, NJ Hoboken, NJ Howell, NJ Hyattsville, MD Irvington, NJ Iselin, NJ Jackson, NJ Jersey City, NJ Jessup, MD Kearny, NJ Kenilworth, NJ Kensington, MD Lakewood, NJ Lancaster, PA Lanham, MD Lansdale, PA Laurel, MD Lebanon, PA Leesburg, VA Lehigh Valley, PA Levittown, PA Lewes, DE Lexington Park, MD Linden, NJ Little Ferry, NJ Livingston, NJ Lodi, NJ Long Island City, NY Lorton, VA Lynchburg, VA Lyndhurst, NJ Malvern, PA Manassas, VA Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlton, NJ Martinsburg, WV Masontown, PA McLean, VA Metuchen, NJ Middle River, MD Middlesex, NJ Middletown, PA Middletown, DE Midland Park, NJ Midlothian, VA Millersville, MD Millington, MD Monroeville, PA Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Morristown, NJ Moscow, PA Mount Crawford, VA Mount Laurel, NJ New Castle, DE New Cumberland, PA New Hope, PA New Kingstown, PA New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newport News, VA Norfolk, VA North Arlington, NJ North Bergen, NJ North Brunswick, NJ North East, MD North Versailles, PA Northvale, NJ Ocean City, NJ Olney, MD Orwigsburg, PA Owings Mills, MD Oxford, PA Oxon Hill, MD Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Pearl River, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Petersburg, VA Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Portsmouth, VA Potomac, MD Pottstown, PA Princeton, NJ Rahway, NJ Randallstown, MD Reading, PA Red Bank, NJ Reisterstown, MD Reston, VA Richmond, VA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Rochelle Park, NJ Rockaway, NJ Rockville, MD Roseland, NJ Roselle, NJ Rutherford, NJ Saddle Brook, NJ Savage, MD Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Severn, MD Shrewsbury, NJ Silver Spring, MD Somerset, NJ South Hill, VA Spring City, PA Spring Valley, NY Springfield, VA Stafford, VA State College, PA Staten Island, NY Stephens City, VA Sterling, VA Stevens, PA Stroudsburg, PA Suffolk, VA Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tipton, PA Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Vienna, VA Virginia Beach, VA Waldorf, MD Wallington, NJ Warminster, PA Washington Grove, MD Washington to Boston, MA, Washington to Chicago, IL, Washington to Los Angeles, CA, Washington to New York, NY, Washington to San Diego, CA, Washington to Seattle, WA, Wayne, PA Wayne, NJ Waynesboro, VA West Berlin, NJ West Chester, PA West Haverstraw, NY West Mifflin, PA West New York, NJ West Orange, NJ Westminster, MD White Post, VA Williamsport, PA Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Windsor Mill, MD Woodbridge, VA Woodbridge, NJ Woodbury, NJ Woodside, NY Wrightstown, NJ Wyckoff, NJ York, PA
  • Company: Twins Moving and Storage
  • Location: 9184 East Hampton Drive, Capitol Heights MD, 20743
  • Website: www.twinsmoving.com
  • Email:
  • Phones: (301) 672-3952||(800) 876-8393

3 Reviews: Add Review

  1. Dishonest & Shockingly Poor Packing.

    I hired Twins Moving & Storage (www.twinsmoving.com) last year to pack up my household goods for storage.  My husband was in Afghanistan and I was going to Texas for the winter.  The first problem came up when the supervisor tried very hard to intimidate me into paying more than the quoted price at the conclusion of the job.  That should have been a warning.  My husband and I both returned to Virginia in March 2014 and got everything out of storage.  Twins Moving & Storage used boxes too big for hanging files and it appeared many files were just thrown in, spilling their contents which became wrinkled and torn under the weight of files thrown in on top.  Antique books were similarly "packed" willy nilly causing damage to bindings.  We are military so I've seen many packing jobs and the standard of care is to wrap antique books individually in paper before placing them in book boxes.  TM&S did not do this.  Large wall hangings were put in wardrobe boxes with no cushioning or packing because the clothes on hangers were put in small boxes just wadded up in balls, hangers and all.  Heavy books were placed on top of wedding china resulting in several broken wedding china pieces.  Heavy books were also on packed on top of an antique lamp that miraculously did not break.  I would absolutely never, ever use this company again.

  2. Horrible Company.

    HORRIBLE SERVICE!! We are a military family who had a move scheduled with this company.  On 6/28/2013, the movers came 1 hour late and began packing up our household goods.  Within 30 mins of their arrival, I received a call that my mother was rushed to the hospital so I had to leave the movers unsupervised.  My husband was flying in to help with the move so he was not there at the time.  When I returned back from the hospital later that evening 95% of our belongings were packed, but the price drastically changed from what was originally agreed upon.  We debated with the movers who called his supervisor(who was useless) and because most of our belongings were on the truck they threatened that they would not unload or move the vehicle until an amount and additional down payment was received.  My husband gave in because this is the same night that my mother passed away and we were emotionally drained!! The furniture arrived to IL unwrapped and damaged.  Our living room set is cream and had no wrapping and had foot prints and tears on the cushions.  Not one item arrived undamaged.  They even threw our winter coats in the same box with our pots and pans.  We filed a claim, stated in our contract in case of damages and received $114.00.  This is the WORST storage company and WORST customer service ever. Thank you so much for making a devastating time in our life even worse!  .

  3. Dishonest About Pricing.

    I purchased a groupon for this company in the haste of a move hoping that I could save at least a little money. I contacted the company, set up the date and informed them of my groupon. The company representative then informed me to present the voucher to the movers on the day of service when payment time came. Fast forward to the big day, everything goes well until it comes time to use my coupon. Unsure what to do with it, the driver called his manager who then informed me that he would be unable to accept it. You see, I was moving a studio apartment and the entire trip took roughly an hour though the company minimum charge is $330 - which was fine when I was told I could take the $250 groupon off of that total. The manager, however, informed me that it was their company policy to not accept a deal of the sort on a move less than 4 hours. Knowing that I had a small move, I specifically read the terms and conditions of the deal prior to purchasing it to make sure there was no minimum charge. There was absolutely nothing of the sort mentioned.  He proceeded to suggest that if I wanted to use the deal, he would charge me for 4 hours which would total $580, in effect charging me $20 MORE after the discount than I was originally quoted. Obviously I opted for the lesser charge, solely because the man would not budge. Not only was my move made even more stressful than I could have imagined, but I ended up spending double the money on this company. 
     .

  4. Just wanted to say Thank you Twins!!

    I am a very picky person and I was skeptical of using movers for my move. But I couldn't move the furniture myself so I called Twins Moving & Storage. I was so surprised that the movers took their time to make sure my things were protected and that I had access to my clothing upon delivery. The cost was affordable and the crew workers did a good job at working together to get it done fast. I just wanted to say thank you so much for your help. Marshall.

  5. Thank you for a job well done!

    I thought it would be nice to write this review on this company because they really do deserve it.    The sales people was great! They was very knowledgeable about moving my fragile items to a consignment shop that I was selling. They opted to wrap my things with padded blankets and shrink wrap to make sure nothing was damaged.    They loaded everything with the utmost care..I was a nervous wreck..lol, but the guys did a splendid job at handling my things with care.   Most movers are rushing and careless just to make a quick dollar but they guys will surely get my business again and again for their professionalism.   Thank you again!   Greg - .

  6. Best Moving Service Ever!!

    I just wanted to come here and write a review because not only did my movers show up on time but they were the mosr courteous guys in the business I know.   My quote was exactly to the point.  didn't get hit with the hidden fees like my last company did. I did pay a little for extra wrapping but nothing too major.   They did a very professional job and was out of here. Fast, efficient and cost effective. Thank you guy - I'll be calling you again soon.   Slim C.

  7. Moving Services Review.

    The movers were supposed to arrive between 2:00 and 4:00 PM. When they had not arrived by 7:00 PM, I called and found that they were not prepared to come. I had to move that day, so the crew that was supposed to be three individuals arrived at 8:40 PM with two individuals finally agreed to come. As a result, the move took four hours and was not completed until 12:40 AM the following morning. When I objected to being charged for three movers rather than the two who came, the mover who was taking care of the paperwork would not leave until he spoke to a supervisor. None were available at 1:00 AM. I finally had to tell him to leave rather sternly as I was echausted. Also, I had a round table that never made it to my new apartment. I'm not sure what happened to that. In spite of the fact that I had boxes marked, toward the end everything was dropped in the living room. What a mess!! The entire move was a nightmare.

  8. Be wary..

    My 2 cents:  amazon local has a $99 coupon deal, so I called twins to get more info.  the 1st rep was annoyed when I asked about how they would wrap an HD TV.  (some have crates, some use boxes, some just wrap in blankets).  she suggested getting 3 men just for the big TV?!  blantant upsell that's not needed!  i'd spoken to 8 other professional movers and ALL of them said it's a 2 man move.  then she started interrupting me constantly so I said goodbye since she wasn't listening to the customer.  the web site had many office and phone #'s.  so I called some. THEY ALL GO TO A CAP. HTS. CALL CENTER!  Don't be fooled, there are no other local offices.  the next person I spoke to told me that my move date wasn't available?!  hmmm?   the 1st unpleasant woman said my date was good, but I hadn't mentioned the $99 deal.  the 2nd guy (a supervisor or perhaps the "owner", Issac) told me my date was NOT available - but he knew I had the coupon?!?  hmmm?  IMHO = very shady.. very secretive.. very defensive people.  I do not trust this company and i'm glad I didn't buy the coupon.  you would be wise to make a lot of pre-plans and calls if you actually are going to use this company.  the other reviews I read on yelp were also 1 star w/ lots of complaints about lying.  (how can these people be in business?)  FYI = beltway movers, moyer and sons, and amigo express are my top 3 choices for my particular situation in MD, for what it's worth.  the 1st 2 are HIGHLY recommended by consumer checkbook and were reasonably priced.  that's my 2 cents - remember.. it's worth what you paid for it!

  9. Great Price Very Affordable.

    Contacting Twins Moving to move my stuff was the best move ever. The price was afforable, they were friendly on time and finished early. I never knew hiring a moving service was about the same price as renting a U-Haul and doing it myself. I was shocked when they offered to put my sons bunk-beds back together. The movers were friendly and didn't waste anytime. After giving them a few instuctions they started moving my stuff out. I will use Twins Moving again and recommend them to all my friends and family.
    Thanks again Twins!

  10. Disgusting service.

    This company is fake! It's a year later and thousands of dollars paid and our furniture is in the UK stuck at a customs depot accruing bills. The company used a now liquidated "agency" that was cheaper for them to avoid customs and excise fee without our knowledge. They lied about it being on its way in January. They ignored contact attempts, wanted us to change the delivery address to Mainland, Italy to make it cheaper and easier for them. They were saying they didn't know how far Sicily was and one year later we still do not have it. The director is slamming the phone down and his associate is not returning call.

  11. Twins Moving.

    Initial quote $1212.75, actual cost $3400. Initially quotes at 2100 lbs but in thier own fine print there is a minimum 2800 lb minimum charge. Lost vacuum cleaner along the way, damaged bedroom set with broken supports on chest, crushed mattress springs which driver said occured because strapping was too tight. Broken arm on preachers bench, numerous scuffs on furniture. These guys are true amatuers, they did not have the proper tools to move heavy furniture and they used rental trucks so I doubt they even own the vehicles and equipment to efficiently perform this task. Following the move the damage claim we filed with the driver never made it back to the company, we signed for full replacement value on the contract but are now being told they did not bill us for that so we are not covered. I have just started dealing with an outside insurance company and their documents state they have another 90 days to resolve. My reccomendation to anyone would be to use another company..

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