On this page you will find reviews on the company Valet Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Valet Movers – 3.3 (calculated based on 21 reviews).
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Valet Movers Good Price Professional Service.
Frankly I am shocked to see these bad reviews. I had a very good experiance with Valet Movers. The phone was always answered when I called, a nice young man named Spencer came out to do a visual estimate and the move was in fact the cost I was quoted. Each of my furniture items were wrapped and prepped correctly and the move was done quickly, efficantly, and everyone was courtous. I don't know about these other reivews, but I will say that Valet Movers did a great job for me!
Sally S.
Horrible and unprofessional moving company.
Valet movers was a horrible choice. They take your money and hire a second company to move your belongings. So when they say they handle your move start to finish it's a lie. They hire a second company who hires strangers of the street
Also beware if it's Uzbek trucking who they hire, this guy is a short fuse waiting to explode. He's extremely rude and hostile. Valet Movers will not take responsibility for anything. Horrible experience.
California to Texas Move.
Hiring Valet Movers was probably the worse decision made. The idea that it is a local company that cares is truly just false. They not only destroyed most of what was delivered in the move but also lost and delivered other people's items to our house instead. It has been 6 months since the move and still no insurance coverage for the lost and damaged items. Caring is not something they represent at all and even following through with what they were contractually hired to do.
Don't use them.
As I sit here waiting for my delivery I am thinking about all the problems I've had with this company.
Initially their response and service was the best, problems started when I got the bid which did not have everything listed. I sent an email to Spencer stating I did not want problems on the pick up day from a driver who was going to say this and that was not listed but could be added for additional money. So I got the new updated bid, and sure enough on pick up day the driver said I had more boxes then the estimate listed and he was going to have to charge me more. I did have more but smaller boxes so the cubic feet was close enough for them to only increase the cost by a couple of hundred dollars. They ask for 60% down, which means they now have your home goods hostage for cost increases. And guess what, you will never talk to Spencer again, and your voice mail messages are almost never answered.
So delivery day arrives with no warning, what happened to the "I'll call you as soon as the truck leaves San Diego with the drivers name and phone number"? I do get a call at 8 am saying the truck is 20 miles down the road and what is your address, oh and now the price has creeped up by $1250. I told the gentlemen I will pay the amount listed on my contract and nothing more. 6 hours later an over the road 18 wheeler drives up and says he can't make the turn onto my street, and will have to go get a smaller truck and laborers to do the unloading tomorrow and it will cost an additional $1250. It's funny how that worked out isn't it. They knew at 8:00 in that morning that the truck was not going to make the turn and it was going to cost an additional $1250. And the laborers, who was supposed to do the unloading if the truck had made the turn?
I asked for a copy of the subcontractors receipt showing the $1250 they were going to charge me for the truck and laborers and was told no can do but he would change my contract to reflect the additional money. A third party truck driver can't change a contract, so I will write up a receipt showing the bill paid in full and the increase in cost and get the driver to sign it or head on down the road. My things arrived at 2:30 in the afternoon and by 6:30 they were done. The driver was actually very good at unloading and teaching the youngsters working with him to be careful. Some stuff got lost, a good bit was damaged and we did end up with a few items that weren't ours and put them back on the truck. I don't expect to receive much if anything back from Valet Movers, but my wife may try.
The bottom line here is they walked through the house, opened doors, drawers and closets, they made a list and they put a price on their list, then once you pay 60% and they have your stuff, they start jacking up the price. Would I use them again? Not in this lifetime and I would not recommend them to my friends either. They are a great bait and switch company and they are very good at the bait and switch. In the end, their price is more than one of the bids I had originally received, so I don't see any savings going with them but a lot of headaches.
I have all table lamps and one floor lamp broken, a box of clothes missing. But I ended up with someone else's art mixed in with mine. How did that happen? I guess they opened up to loads and mixed them up, thanks for opening my boxes Valet Movers. Oh, and one of the day laborers hired to help unload told my wife the real reason I was charged the extra 1250 was because my stuff was in the middle of two other people furniture and they had to unload theirs to get to mine so just decided to charge me for their loading mistake.
Grate service.
Great company and perfect customer service. Spencer the person I have work with was super professional and helpful. Thanks!
Not a good idea.
Initially nice folks but they stole goods from my garage, mishandled furniture and hired terrible 3rd party truckers. They loaded the van and crushed boxes. 2 boxes missing
Worst move out of 12 I have done. No follow up. Driver probably rudest person on planet and terrible driver. He bragged about accident and problem with ancient truck. Save your goods and use another firm.
Avoid!!
I never leave reviews but after our experience with Valet Movers I felt I needed to share our story so others don't make the same enormous mistake of using this moving company. My husband, 1 year old and I moved from Orange County to Washington in September and used Valet movers as our moving company.
At first I was confident in their services as Spencer was polite and prompt to return all phone calls. The quote was much less than other companies in the area and this should have been our first red flag.
When they arrived on moving day it took over 6 hours to pack everything but they did a great job according to my husband who is an engineer and a bit of a perfectionist when it comes to this kind of stuff.
The main reason we chose Valet movers was the promise that they could deliver our things within 10 days no problem- it is hard going without stuff with a 12 month old!! Our things didn't arrive until 3 weeks after our move in date- there is fine print in the contract saying they have 3 weeks to get it to us. During this time I tried calling Valet Movers, asked to talk to a supervisor about this and never received a call back to my many calls. We were honestly worried about even getting our things,
THE WORST PART was the condition our stuff arrived in. A pottery barn hutch that was a wedding gift was broken and scratched, a cedar chest was split in half and legs were broken off, dishes were broken, pantry items smashed. We are still missing my husbands very expensive tool chest and a couple boxes- including a box with our Christmas china and decorations. We had our boxes professionally packed to ensure this wouldn't happen. But the worst part of all was that we were told they would take care of things like this but they don't- they refer you to a third party complaint remediation company that requires a ton of documentation and still only gives you $0.60 per pound of the damaged item!! So for our damaged hutch we would get less than $25- not worth the headache.
I should also mention that all of our things came coated in layers of dust that permeated all boxes and wood dressers. This caused our entire family to have terrible allergy for weeks and every item of clothing had to be washed and all the upholstery cleaned. This made our new house very dirty and was a huge pain- as if moving isn't hard enough!
I hope someone will benefit from my review and avoid this company and their lip service at all costs!
Do Not Use These Movers.
Used them for a move a few months ago. Waited to post reviews because we were waiting to see what they would do to remedy our complaints.
The bad
1. Stolen items - playstation 3
2. Damaged furniture - both bedroom sets with cracks. Holes on the drawers. Paneling torn/ripped
3. Boxes - wet, damaged, broken lids, looks like the items were thrown around
4. Broken, actually crushed items - glasses, vases
5. Missing furniture - console table
6. RUDE contractors, didn't care about
7. Lots of hidden charges
8. Poor customer service - does not call back, does not answer emails.
The good - NONE. DONT USE THEM.
Compliant filed with the BBB.
Read the bad reviews on yelp (the hidden ones) that will give you a good idea of how bad this company really is.
The good reviews on this site and yelp are probably from their employees or friends.
Truth is, this company is horrible. If you are looking for PROFESSIONAL MOVERS, this is definitely NOT the company to use.
Warning DO NOT USE.
WARNING do not use. THEFT by contractors. No office just a PO box, They do not own their own trucks. They hire outside contractors to drive.First, when your crew came to load us onto the moving truck, they ended up putting items on their truck that were against a wall in our home that I showed the head guy that these were all items NOT to put on the rented truck, that we were taking them ourselves - because these were valuable and precious to us. These consisted of: boxes of liquor, including an extremely expensive box of Louis XIII cognac. Also it's strange that 2 large boxes of valuable electronics never made it. 3/4 of the way through your crew's loading our items, we realized our 3 boxes of expensive liquor, which we indicated WE would take with us, in our car, were gone - supposedly "already on the truck" and too small and too late to find them to take off truck. We even said you are not able by law to take liquor on the truck. They just winked and shrugged. The head guy said too that they had already put them the truck already and couldn't be taken off, it was too difficult. At that point we had no choice but to trust your crew that they would arrive to us safely. Which they didn't. Those liquor boxes never made it to our new home. Bear in mind, to repeat, we designated those liquor boxes to NOT go on the rented moving truck - but your employees said they put them on there. And now they are nowhere to be found. They were not even listed on the pickup order.
When we demanded an answer they just said just sign, we have to go, this is my FIRST time we are both working for Valet and have never filled in the agreements before. When we acquired counsel, they stated that the filled in agreements were illegible .Secondly, at the end of loading up their truck, the head moving guy said we had something like 45 EXTRA boxes more than what my wife and I hadn't accounted for! We were astounded and confused, plus the writing on his paperwork listing all items was pretty much illegible so one couldn't coordinate what he with what he was telling us about all of these "extra boxes". At that point, the head Valet mover guy admitted he was "new" and had just started and wasn't sure how "this all works". Unbelievable. Even the different unloading/mover guys (contractors, not employees) that actually delivered the items to us, and unloaded them, couldn't make any sense of the packing list that Valet Movers' guy wrote. They also literally said it was the worst inventory move list they had EVER seen as it was mostly illegible. We called Valet as soon as we began a thorough unpacking, noting what was missing and have been calling Valet weekly EVER since, only to be told "we are still looking" and when they find them they would call. A employee Ria, stated that if we wanted to come to San Diego to check the warehouse ourselves, she would schedule it. I went only to find a PO Box. I even left messages Joe, (owner) to please call me regarding this matter -- and NEVER even got a phone call from you.
Rachel has never returned calls again after our initial calls. It is very apparent that if these items went to the wrong client, they would have been reported. At this point we see this situation as a theft, especially the liquor boxes -- which are extremely valuable and were only in their liquor "gift box" not packed in a moving box.
Thanks.
We had a great experience with Valet Movers. The crew was great, friendly, courteous, and caring of our belonging. Everything was packed with great care.Spencer was great and walk us trough move all the way until we got our belonging .At the day of the delivery the driver show up with one helper and we was Little bit worry cuz we had lots off stuff and I though it will take forever but the guys was super fast and deliver the item in 2 hours with no problem. Thanks guys. I would highly recommend Valet Movers.
Satisfied with my move!!
This was my first time using a moving company and I was overwhelmed by all the companies wanting my business. I chose Valet Movers based on their consistently positive reviews and competitive prices along with knowledgeable friendly staff. They were easy to schedule with and the movers at both pick up and delivery were friendly and courteous, very hard working, and careful with my belongings. They did a good job and I would use them again.
California to New Jersey.
You never know what you are getting into when you go online to get a moving quote. The whole ordeal was extremely overwhelming for my wife and I. After receiving numberous phone calls and emails from many different companies, I chose Valet Movers simply because when I spoke with Rachel, she answered all of my questions honestly, and I did not feel like I was in danger of being ripped off. We set the date for pickup for March 1st, and when asked about delivery time, she was very honest in telling me about some of the delays they had been experiencing due to the weather across the country, and this could very well happen in my circumstance. I appreciated the honesty. Whe the movers came on the day of my pickup, I was happy to find that they were all very professional and courteous. They packed my house efficiently and quickly, and I was not at all concerned about the transporting of my items, because all furniture was wrapped very well in blankets. I was pleasently surprised when I got a phone call from Rachel 7 days later saying that my items hadwere leaving their warehouse and would be there within the next week. Apart from a few boxes being slightly crushed because of stacking. All of my belongings were delivered in good condition. I will be using Valet Movers again, and have since recommended them to other co workers who are moving to our new headquarters in New Jersey.
Long Distance Move.
I booked Valet movers 6 days before my move and they gave me a fair honest price and walked me through the entire process, They came in very close to their estimate, and the difference was with me using a credit card for the deposit which added an extra fee (but this was explained ahead of time and not a surprise). The movers were prompt and courteous. They were a couple of hours late for pick up, but called ahead so that I wouldn't be waiting around giving me an updated time at which they arrived within 15 minutes of the updated time. They also were very thorough, and took extra care to assure that my fragile boxes were well marked and that my wall pictures and 47" television were properly wrapped for shipping. Upon delivery, there was one slight discrepancy which was resolved by the office on a Saturday night within 30 minutes when a phone call was made to the office to inquire about the discrepancy, and items were delivered on a Sunday Morning with the same care and courtesy that was provided when items were picked up. My items were delivered well within the 21 days, as is appropriate for a move to a lesser-traveled route cross country, and all of my items made it in great condition. One scratch on a bed rail was noted, but not in an area where it is extremely visible and ALL of my GLASSWARE made it without ANY damage what-so-ever. Overall, a very smooth move and I would look to use this company again in the future.
Great Experience!
I used Valet for my move to Minnesota. The price was fair, the guys showed up on time and they gave me a month of storage for free while I found a place. It took a bit longer to deliver my belongings because of weather issues, but nobody can control those situations. I am very happy with my move, I would use them again and recommend them to anyone who asks if I know any good movers. .
Pleasantly Surprised!!
I write this review after having a nearly flawless move with Valet Movers. I moved in July, 2013 from La Jolla, CA to Hollywood, FL. This was my first experience with professional movers and I was extremely scared to say the least. After hearing so many horror stories I decided to have a few different companies come out and give me an in-home estimate.
Valet Movers was more than willing to come out and provide me with the estimate. Rachel came to my apartment to provide me with the moving quote. She was very honest. I had three other companies come out and I have to say Rachel by far was the most thorough. She advised me of every charge I could possibly be faced with and also gave me a list of items that could incur extra charges.
Happy to report there were no extra fees added to my estimate and she even waived 2 flights of stairs at my pick-up address! I did have them pack my Flat-screen TV and a few glass pieces which she also gave me a reasonable price.
Ultimately I chose Valet Movers simply because of the customer service (their A rating with the BBB didn't hurt either) and how honest I felt the sales staff was. My items arrived to my new home in FL 8 days after pick-up and much to my relief all of my items were intact and unscathed.
My best moving advice is to ask lots of questions, receive an in-home estimate and follow the moving companies advice. I did these things and it worked for me! Good Luck!