On this page you will find reviews on the company Vango Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Vango Van Lines – 4.7 (calculated based on 170 reviews).
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Good Service!
I have booked their services three times now, and fantastic crew and excellent work as always. They arrive on time, do the correct assessment, and move everything with care and on time. Overall, complete satisfaction.
Horrible Experience
I contracted a move from Philadelphia to Chicago through a broker called Safeway Moving Systems, LLC, who paired me with Vango. I had a terrible experience with both the experience and the subsequent customer service after Vango lost several of my items.
1. Pricing estimate was mostly accurate after a phone call and video conference to estimate total volume. However, on the day of the move, I was told that I was over volume and would have to purchase additional boxes from the movers to package up the furniture cushions. There was no indication of this upfront, and ended up costing me a few hundred extra dollars because I had to buy them day-of.
2. Vango gave me a 2-3 day estimated pick-up and final delivery range. To be prepared for the first day of pickup, I had to purchase a 2-day parking permit from the City of Philadelphia. This proved useless, as the moving company did not show up until 1 day after my estimated range. Meanwhile, I received no updates on where the truck was or when it would arrive, despite sending numerous emails and calling several times during that day. When the movers showed up, one of the movers was late and hardly contributed any work (sitting around, asking for snacks, taking personal phone calls, etc.). The entire packup should have taken 3-4 hours but ended up taking nearly 8 hours.
3. I gave them my earliest date for delivery after my 30-day storage window was up (Aug 1st), and didn't hear from anyone for 2 more weeks (Aug 17th). I was flexible in getting to Chicago, but I had to just wait to get confirmation that the company was on the way. When they finally delivered my items, I was required to pay the mover upfront before he would unload anything. It wasn't until the end that we noticed several major pieces of furniture were missing (couch, armchair, bar stools, etc.). According to dispatch, they were able to find the missing items and put them on the next truck out. It is currently January and I have not received my items, and I don't believe I'll get them.
4. As I tried to locate my items by calling and emailing both Safeway and VanGo, customer service blatantly lied to me for 6 weeks telling me they knew where my items were and that they were on their way out. I eventually spoke with a rep who basically told me, "We can't help you -- We don't know where your stuff is. You might as well file an insurance claim." Neither Safeway nor VanGo seemed concerned about responding to my requests or finding my possessions.
Avoid Safeway at all costs! This was the biggest headache and resulted in over $700 of missing goods. Will be filing a claim through BBB and writing a similar review of VanGo so nobody else has to deal with this.
All Did Well!
Vango Van Lines moved me last week. Two-men, two-hour special. They moved my queen bed, couch, Coffee table, dresser, two nightstands, TV and TV stand, five boxes with my kitchen stuff. My new apartment is upstairs. My old one was on the ground floor and was 4 miles apart. The guys were great from the area and had been doing this for quite some time. They wrapped everything up in blankets and shrink wrap and moved quickly. It was the best moving experience. No question, they are the masters of apartment moves.
Use them again.
I've now used Vango Van Lines for my last two moves. Had a great experience both times. They arrived on time, surveyed the scene, and went to work efficiently, packing my things up. They also arranged to pick up a table I had stored elsewhere and had that waiting for me on the truck when they showed up. Very courteous and professional. I would use them again.
Well perform!
Moved this weekend, and the move with Vango Van Lines went well. Arnold and team called up 1hr ahead of time and came home on time. Were active (for an afternoon appointment). Readily accepted simple requests (to pack some lost items). Packed the furniture well and transferred with no scratches. Loaded and unloaded the closets. All done in 3hrs, their minimum charge time!! Clearly stated the expected costs (as discussed earlier).
Hire Them Again!
Edwards and George were excellent! They were friendly, quick and considerate guys. I felt like my stuff was in good hands. Will use them again!
Best!
We chose the two-mover option to move out of our 2-bedroom. They moved our things quickly and carefully, finishing within the two-hour minimum. They wore masks and followed COVID guidelines. Will book them again next time we move! Their pricing is also really a great deal.
Professional Mover!
Marsh is great to work with and has a laid-back but professional style. The foreman and movers were also excellent, and I would happily hire them again for my next move. Thanks, Marsh and team!
Undefinable!
Vango Van Lines moved our household goods and furniture, and we couldn't have asked for a better experience. They arrived precisely on time and were friendly, extremely efficient, and took excellent care when handling our furniture and boxes. I will hire them again and would refer them.
Nice Mover!
Movers did a fantastic job. We have used their service to move from a Two-bedroom apartment to two beds. They have on time and finished, and we loved their work.
All around Excellent!
Great movers! We used them twice in two months, and amazingly, NOTHING was damaged in either move! Recommended!
Good move with us!
Demarco , the proprietor, runs an efficient shop with great guys. They were on time and highly respectful of my space. Will definitely use them again.
You are best!
I highly recommend Vango Van Lines. I trusted Vango Van Lines, and they exceeded my expectations. Everything went smoothly and very fast. They were careful, polite, honest, and accommodating. They moved both homes in much less time than expected. They came to the house before the move to quote, and the final price was well below the original estimate. They worked hard to be contentious and efficient.
Awesome!
The best moving experience ever! The moving guys were prompt, helpful, and professional (also kind of cute). I went with the company based on the good reviews, and I'm glad I did.
Great Work!
These guys are so excellent. I will use them again for sure. They were on time, and the price they quoted me wasn't jacked up at the end as most delivery co do.