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Velocity Moving & Storage

Velocity Moving & Storage reviews from real customers

On this page you will find reviews on the company Velocity Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Velocity Moving & Storage – 3.9 (calculated based on 30 reviews).

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Velocity Moving & Storage

   30 reviews

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Service Areas

Massachusetts Michigan New Jersey New York West Virginia Acton, MA Albany, NY Allentown, PA Allston, MA Amherst, NH Amherst, MA Amityville, NY Amsterdam, NY Annapolis, MD Arlington, VT Arlington, MA Asbury Park, NJ Ashland, MA Aston, PA Astoria, NY Athol, MA Auburn, NY Auburn, MA Avon, MA Baldwinsville, NY Ballston Spa, NY Baltimore, MD Bayonne, NJ Beachwood, NJ Bear, DE Belleville, NJ Bellmore, NY Belmont, NH Belmont, MA Beltsville, MD Bensalem, PA Bergenfield, NJ Berkeley Heights, NJ Bethel, CT Billerica, MA Bloomfield, NJ Bloomfield, CT Boston, MA Bound Brook, NJ Bowie, MD Brentwood, NY Bridgeport, CT Bridgewater, NJ Brighton, MA Bristol, PA Bronx, NY Brookfield, CT Brookline, MA Brooklyn, NY Buchanan, NY Burlington, NJ Butler, NJ Cambridge, MA Canton, MA Capitol Heights, MD Carlstadt, NJ Carteret, NJ Central Falls, RI Chalfont, PA Charlestown, MA Chelmsford, MA Chelsea, MA Cherry Hill, NJ Cheshire, CT Chester Springs, PA Clementon, NJ Cliffside Park, NJ Clifton, NJ Clinton, MD College Park, MD Columbia, MD Commack, NY Conshohocken, PA Corona, NY Cranford, NJ Cranston, RI Danbury, CT Dayton, NJ Dedham, MA Denville, NJ Dingmans Ferry, PA District Heights, MD Dover, DE Doylestown, PA Dundalk, MD East Berlin, CT East Brunswick, NJ East Elmhurst, NY East Hanover, NJ East Hartford, CT East Haven, CT East Longmeadow, MA East Meadow, NY East Rutherford, NJ East Setauket, NY East Stroudsburg, PA East Walpole, MA Easton, PA Edison, NJ Elizabeth, NJ Ellicott City, MD Elmira, NY Elmont, NY Elmsford, NY Elmwood Park, NJ Emerson, NJ Enfield, CT Englewood, NJ Englishtown, NJ Ephrata, PA Everett, MA Fair Lawn, NJ Fairfield, NJ Fall River, MA Far Rockaway, NY Farmingdale, NY Farmingdale, NJ Farmingville, NY Fishkill, NY Floral Park, NY Flushing, NY Folsom, PA Fords, NJ Fort Lee, NJ Fort Washington, PA Foxboro, MA Framingham, MA Franklin, MA Freehold, NJ Fresh Meadows, NY Garfield, NJ Glen Cove, NY Glen Head, NY Glen Rock, NJ Glenside, PA Gloucester City, NJ Glyndon, MD Grafton, MA Grasonville, MD Greenwich, CT Guilford, CT Hackensack, NJ Haddonfield, NJ Haledon, NJ Halethorpe, MD Hanover, MD Harrisburg, PA Harrison, NY Harrison, NJ Hartford, CT Hatboro, PA Hatfield, PA Hauppauge, NY Haverhill, MA Haverstraw, NY Havertown, PA Hawthorne, NY Hawthorne, NJ Hicksville, NY Ho-Ho-Kus, NJ Hoboken, NJ Hopewell Junction, NY Horseheads, NY Howell, NJ Hyattsville, MD Hyde Park, MA Irvington, NJ Iselin, NJ Islip, NY Ithaca, NY Jackson, NJ Jamaica, NY Jamaica Plain, MA Jersey City, NJ Jessup, MD Johnston, RI Kearny, NJ Kenilworth, NJ Kings Park, NY Lakewood, NJ Lancaster, PA Lanham, MD Lansdale, PA Larchmont, NY Laurel, MD Lawrence, MA Lebanon, PA Lehigh Valley, PA Leominster, MA Levittown, PA Lewes, DE Lexington, MA Lexington Park, MD Lincoln, MA Linden, NJ Little Ferry, NJ Livingston, NJ Lodi, NJ Long Island City, NY Lowell, MA Lyndhurst, NJ Lynnfield, MA Malvern, PA Manchester, NH Manchester, CT Manchester Center, VT Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlborough, MA Marlton, NJ Maspeth, NY Massapequa Park, NY Maynard, MA Medford, MA Meriden, CT Merrick, NY Merrimac, MA Merrimack, NH Methuen, MA Metuchen, NJ Middle River, MD Middle Village, NY Middlesex, NJ Middletown, PA Middletown, CT Middletown, DE Midland Park, NJ Milford, CT Milford, MA Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY Mystic, CT Nashua, NH Natick, MA New Britain, CT New Castle, DE New Cumberland, PA New Haven, CT New Hope, PA New Hyde Park, NY New London, CT New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newton, MA Newton Highlands, MA Newtonville, MA Newtown, CT North Arlington, NJ North Attleboro, MA North Bergen, NJ North Brunswick, NJ North East, MD North Haven, CT Northborough, MA Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Old Saybrook, CT Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Pottstown, PA Princeton, NJ Providence, RI Queens Village, NY Quincy, MA Rahway, NJ Randallstown, MD Randolph, MA Raynham, MA Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Revere, MA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Riverside, RI Rochelle Park, NJ Rockaway, NJ Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rutherford, NJ Rutland, VT Saddle Brook, NJ Sag Harbor, NY Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Seekonk, MA Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, MA Shrewsbury, NJ Somerset, NJ Somerville, MA South Deerfield, MA South Easton, MA South Richmond Hill, NY South Windsor, CT Southbridge, MA Southington, CT Spencer, MA Spring City, PA Spring Valley, NY Springfield, MA Stamford, CT Staten Island, NY Stevens, PA Stoneham, MA Stoughton, MA Stratford, CT Stroudsburg, PA Suncook, NH Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tewksbury, MA Tilton, NH Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Wakefield, MA Waldorf, MD Wallington, NJ Waltham, MA Warminster, PA Warren, MA Warwick, RI Waterbury, CT Waterloo, NY Watertown, MA Wayland, MA Wayne, PA Wayne, NJ Wellesley Hills, MA West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA West Warwick, RI Westborough, MA Westernville, NY Westport, CT White Plains, NY Whitestone, NY Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Wilmington, MA Windsor, CT Windsor Mill, MD Winnisquam, NH Woburn, MA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Woonsocket, RI Worcester, MA Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Velocity Moving & Storage
  • Location: 191 Saint Nicholas Ave. Suite 2C, New York NY, 10026
  • Website: www.velocitymoving.com
  • Email: customerservice@velocitymoving.com
  • Phones: (212) 655-5799||(888) 431-4331

30 Reviews: Add Review

  1. Nightmare movers

    DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE. Please read all the reviews before you even considering this company. I moved long distance New York to Denver. For this move I choose a highly rated company to pack contents and fully unpack and dispose of trash. My job was then passed on to Velocity after I had given a sizable deposit to the other company who passed the job on. Then the nightmare began. The truck arrived late, I was never informed the they would not meet the date. When I called the said, “didn’t you read the fine print we have 21 days.” Well I gusss 21 days would have been better than 29/30 days without furniture and clothes. So get this, they hire people to unpack and unload from CRAIGSLIST!!!!!!! REALLY CRAIGSLIST!!!!!! So promptly on the first day one of the Craigslist workers robs the cab of the truck, steals the drivers wallet and stashes my custom mattress. Naturally the police had to be called in.

    So, almost everything piece of furniture had scratches or was broken, the Chinese medicine cabinet had its hinges ripped off, antique mint condition singer sewing machine is broken and cracked in multiple locations, expensise glass broken, ceramic art broken and a very large porcelain lamp from grandmother shattered and the list goes on.

    If you want to hire a top notch cross country moving company don’t even consider this one just look under cross country movers on CRAIGSLIST.

  2. Half my stuff is missing

    Booked a NYC to Seattle move with international van lines that was subcontracted to Velocity. On moving day we were up charged $3000 despite having a thorough estimate from international van lines. Initially our moving consultant told us our belongings should arrive close to our first available date given that we were giving them over a month for transit. When our first available delivery date came we called and were told they had no timeframe for delivery. Ultimately our stuff arrived close to the end of our 21 day window. In fact we found out it hadn’t left New York until well over a month after it was packed. Where was it all this time? We were told storage was not required for our move. The delivery company insisted on coming on a Saturday despite the fact that we informed them many times we had a wedding to attend (our only out of town obligation this month). My wife was forced to miss the wedding to accept delivery. They were unable to work with us on this and then charged us another $850 for a shuttle. Ultimately when our stuff arrived over 20 boxes were missing as was a mattress, end table, portions of our bed frame, our peloton bike, ski equipment, and this list goes on. This is a huge fraction of our items! How do these go missing? We still have nothing to sit on and no bed to sleep on. They also insisted on full payment in all cash. So now we’ve payed almost double our initial estimate for delivery of roughly half our belongings close to 3 weeks after we expected. My only hope is that we can recoup the cost of these items plus damages. I will be contacting a lawyer. Do not use this company.

  3. I got my stuff, all else was rough

    I'll start by saying that I did end up getting all of my things.

    However, this is a 5 star review because the below message would not post when I attempted a 2- and 1-star review.

    THE CONDITION of my things, especially the things that were packed by the movers, was rough - lots of chips, scrapes and dents in my furniture (dining table and chairs were especially bad, and a piece of my brand new west elm wooden bedframe was broken), and the boxes I had packed were very banged up.

    THE COST, despite the salesperson reiterating over and over that I was below the minimum amount of things and some additions would not increase the price, ended up being $800 greater than what I was quoted. Additionally, despite sub-par service (outlined below in the communication paragraph) the movers at my pickup location scoffed at the $20-per-person (for 3 movers, for a 1 br apt) tip I gave them, and argued that it should be more.

    THE COMMUNICATION: I'm breaking this into a few subsections, because there were several areas where this was a very poor experience.

    - Once I paid my deposit, I heard very little by way of timing or expectations from the company, despite several check-ins and follow-ups. Additionally, I kept getting different answers as to how much money was owed at pickup and drop off, which is particularly frustrating given you need to pay in cash or cashier's check at drop off

    - When the pickup movers were on their way, they said they couldn't find my address. Later when review the paperwork, I realized why: my street name was spelled wrong despite my correcting it several times with the organization. The foreman who ran through the paperwork tried to rush me through it - waving off any questions I had until I pushed. The movers also did not have the correct item list for my move, nor did they expect to pack several of the things I was assured were part of my quote (lamps, mirrors, etc). I'm still not sure if that was a ploy for the price hike or an honest miscommunication - either is unacceptable for a logistics-based company.

    - I also was told by the salesperson that I would get my things within 2-14 days of the PICKUP. Once my things were packed, they "reminded me" that the delivery is 2-14 days from the day I note that I'm ready to receive my delivery. So, instead of my things arriving a couple days after I was in my new apartment, they arrived more than a week after I was in my new apartment. This was avoidable and a waste of money, as I'd made housing plans based on their previous promises. OF NOTE: when I checked in on the Friday prior to the "Some time between Sunday-Thursday" range they'd given me earlier that week, I was met with an auto-reply message about their policy of providing timing details only 24 hours in advance. Only after I asked (politely! I swear.) if they would be able to give a narrower window, or at least an idea on when they might be able to follow up with more timing details, I got a vague "this weekend" with no clarity on whether that was in regard to the drop off or when they'd have more information.

    Overall, I was treated poorly the entire time, and it was far more expensive than it should have been, both in the cost itself and the separate arrangements I had to make due to their poor communication. I highly recommend going with a different, if even seemingly more expensive, option.

  4. Great experience

    We used Velocity for moving from NY to NJ.

    Jarrett and his team were great, working very fast and efficiently. We expected the moving to be stressful and hard but they made it very easy for us. Great job, Jarrett and team!

  5. Excellent service

    The crew arrived on time and were very professional and courteous. The shipment was delivered in excellent condition and the foreman took the time and care to make sure that everything was just as I wanted it.

    This is my second time using Velocity and both times have been free of delay and problems.

  6. Storage.

    I had the worst experience with Velocity Moving and Storage. I went to retrieve my items and all my pictures, my mother's portrait oil painting, my chairs and bar stools were missing. They claim they are not responsible for my belongings. How can that be possible when my belongings were stored in there facility and my bill was PAID IN FULL when I moved my property out of the storage facility. I called and spoke with the Manager who refused to do a diligent search for my property. I was left feeling that they LITERALLY STOLE MY PROPERTY. I NEVER HEARD OF A COMPANY UNWILLING TO DO A DILIGENT SEARCH FOR A LOYAL CUSTOMER.

  7. Horrible.

    Out of State Move
    THEIR SERVICE IS THE WORST! THEY HELD ONTO MY BELONGINGS FOR 17 DAYS! THEY LIED TO ME EVERY STEP OF THE WAY ABOUT DELIVERY. THEIR CUSTOMER SERVICE IS NASTY. THEY ACTUALLY HAD TO CONTRACT SOMEONE ELSE TO DELIVER MY THINGS. THEY DIDN'T EVEN HAVE A TRUCK! IF YOU USE THIS COMPANY YOU WILL BE SORRY. DO YOUR RESEARCH: WWW.BBB.ORG AND http://li-public.fmcsa.dot.gov/LIVIEW/pkg_html.prc_limain.

  8. Very impressed.

    I have used Velocity Moving to move my house last month and I was very impressed with their level of professionalism and customer service.
    The moving team was very professional and easy to work with. They showed up on time and worked very hard. Although it was a very cold and snowy day, they did not stop until the move was completed. They protected all of my furniture and handled them very carefully.
    They also did assemble and reassembled all the furniture without a problem.
    Their price was very competitive and transparent. Highly recommended for anyone looking for a trustworthy moving company.

  9. Fabulous Moving Company.

    I have to compliment Velocity Moving and Storage. I contacted Velocity on a move and they were amazing!! They were on time, professional and a pleasure to work with. I recommend them for all your moves! They wrapped everything securely including mirrors and were on time delivering my stuff and performed quickly. Everything was in tact and all I can say is that they were amazing and very very reasonably priced. The guys who picked up and delivered were great. It was easy and stress free!! 5 stars!!

  10. Moved successfully.

    They exceeded my expectation right from the beginning of loading and then to the actual relocation. I was impressed with the effort the workers put into their duties. It was like breath of fresh air after our last terrible moving experience. We are a big family, so reasonably there was many stuff to move. Moreover my younger brother plays piano and our father presented a great piano on his birthday. So moving all those items safely was a challenge. They accepted the challenge and did that successfully. They ensured all our stuffs protection in timely manner. I truly recommend their name to everyone.

  11. Highly recommended.

    The velocity movers have been outstanding all through the move. At eleventh hour, I asked them to collect some items from another location. The Velocity folks did the job with very courteous manner and didn’t increase the cost for extra service they gave me. My all family members have been happy having Velocity as our mover. The way their workers diligently gave labor for the move, it showed nothing but their efficiency. In order to identify every item, they nicely labeled and tagged all boxes. I acquired an excellent moving experience only because of the movers. I highly recommend them for a safe move.

  12. Dreadful.

    October 16, 2014. Well, this review will be a multipart series, as I will give the account of my continually adventurous experience with Velocity Moving and Storage. To begin, though, is my last email received by the company's frontman, Oliver, that sums up the journey I've taken with this crew, a reply to a photo I sent of my dress shirts, rolled into a ball and ruined and stuffed into a box next to electronic equipment.  I'll post links to these photos soon. "Jeffrey, We are sorry for that. However, we can't confirm weather this box was boxed by us or was already packed prior. In any event, as mentioned before you can file a claim for your damaged goods." There you have it. Other secret movers stealthily opened taped boxes while in transit. Always happens, right?So there you go. I'll post correspondences later regarding the 100 yo antique table broken in their possession and a living room chair, water damaged and mildewed and ruined in their possession as well. Oliver was kind enough to forward me a link to address this: mymoveclaim.com, along with the always-litigious-sounding suggestion that I may have staged the terrible packing and myself or others destroyed furniture and clothing. That's what happens at Velocity. Obviously in hiring movers, we have to accept our role in the theatre of it all: Movers give an estimate w/out other costs. We sign contracts unexplained, etc. Then things get pricier as the process envelopes. It happens. With every moving company. Some are worse than others, of course. Others shouldn't be in business. I'll write more about this experience and share it with as many people as possible, which is a gift of social media.But I'm still sorting through my stuff over here. This company was hired by an associate of mine to pack and move my possessions from NY to LA. I mention this because on several occasions where I had challenging communications with Oliver he would say that if I didn't like the terms I can come to his facility in the Bronx and get my stuff. Then I would say "Oliver, you're holding my possessions hostage." This would upset Oliver, and he would tell me that that is a lie. I would explain that as I am 3,000 miles away from the Bronx, picking up my stuff from him would be impossible and, thus, he is holding my possessions hostage. I would further explain that asking nearly impossible terms in retrieving something is the mainstay of hostage taking. Oliver disagrees so perhaps he's right. He wasn't holding my stuff hostage, after all. The most important part of sharing my experience is I am staring right now at ruined furniture and possessions that weren't so seconds before Velocity Moving and Storage came to pack and ship them. All you really need to know for now. Well, more to come. Good luck with moving, everyone.

  13. I am very pleased.

    We hired velocity for the first time and I was very pleased with their service. Three movers and a supervisor came with a large van. They did the work way faster than we thought. Their crews had positive attitudes, worked promptly, and were very alert on our belongings. They delivered a really large cabinet through a narrow flight of stairs and assembled some Ikea stuff. There are a lot of bad companies out there but from my experience I can say, they are great. We will continue to hiring them and highly recommend them.

  14. Highly recommended.

    It was quite a different day for me. Had all my items wrapped and moved out of my apartment on the truck in about three hours only. It was wonderful. They made the process seamless and enjoyable. The guys worked exactly how the move should be. They took apart and reassembled big furniture. They were especially helpful with my circumstances as I requested them to pick from multiple locations. The total experience was flawless. There was no headache throughout the move. Highly recommended.

  15. Spectacular moving.

    This was the best move I've ever had. Their communication was absolutely encouraging. The guys were supposed to arrive at 8 am but surprisingly came up half an hour early. They checked off my inventory list and started working. It took them around only 3 hours to pack and move all my belongings out of my apartment. All guys were entirely focused on job. They didn’t take any break and didn’t even arise any complaint on any issue. There was no secret charge at the final bill. I paid what they quoted me. Only the tip was added with my spent amount. The total moving experience was spectacular. I have already referred them to my acquaintances.

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