On this page you will find reviews on the company Wolfe Moving Systems from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Wolfe Moving Systems – 3.3 (calculated based on 6 reviews).
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Do Not Trust This Moving Company.
Words cannot describe my disappointment with Wolfe Moving Systems.
The owner, Chris Wolfe, and I discussed my June move from a single family home to another single family home, apartment, or storage facility. I was very thorough with Mr. Wolfe about the transition, the amount of work, and the different furniture we had. Prior to the move, Mr. Wolfe made 3 visits to my home to ensure he knew everything that needed to be done and gave me a detailed estimate of $3230, including packing costs. After Mr. Wolfe’s visits, I got rid of some furniture to make the move easier, including two sofa sets, a bedroom set, and many other accessories around the house.
On packing day, a team of 3 men worked for four hours. The team behaved incredibly unprofessionally. They took multiple extended breaks, one man even disappeared for the majority of the four hours and did very little work. Mr. Wolfe charged me for these breaks where no work was being done. Another man repeatedly requested meals from my family. After packing day, I spoke to Mr. Wolfe because I was concerned that the cost of the move would exceed the estimate. I told Mr. Wolfe verbatim “I understand that it is an estimate and it may go above, but here’s what I don’t want: the cost to come to $5000+ when we are done.” Mr. Wolfe replied that it would not, and guaranteed me multiple times that I should not worry about the cost. He stated “Oh it won’t be that much, I’ve been doing this for 30 years.”
On moving day, the team arrived at 8:15AM with two trucks and 5 men, as disclosed in the contract. Mr. Wolfe disregarded our previous agreement on organizing the truck by destination. Instead, he insisted his team load the truck with mixed items going to different places, and assured me that with his extensive experience of 30 years, the items will not get mixed up. This did not happen. His team wrongfully delivered large items, including mattresses and heavy boxes, to the incorrect locations. Important boxes that were crucial to us went to storage instead of the apartment. Further, Mr. Wolfe’s team did not move our bedroom set, desk, mattress, lamps, and other accessories. Mr. Wolfe claimed there was no space to fit them in either truck and left me with no resolution. (I ended up having to rent a truck and complete the move myself.) Mr. Wolfe’s team also damaged some of our furniture from carelessness, including our leather sofa.
At the end of the day, Mr. Wolfe presented us with a $5,048.00 invoice. Despite our repeated conversations about the cost of the move and Mr. Wolfe’s guarantees that it would not excessively exceed the estimate, that is exactly what happened. His invoice included furniture items that I had gotten rid of after his visits to my home and before the move. The invoice also included items that Mr. Wolfe failed to move because “there was no room on the truck.” After further discussions, Mr. Wolfe negotiated with us and agreed on a price of $4025.00. Mr. Wolfe amended the invoice, wrote “$4025” on it and circled it. I maintain this invoice in my records. We paid Mr. Wolfe in full on the spot. Mr. Wolfe accepted this payment and left. The next day, Mr. Wolfe left a threatening voicemail on my phone, asserting that I owed him more money, despite his written negotiated price. Mr. Wolfe proceeded to cash the check in the following days. One week later, Mr. Wolfe continued to impose his cheap gimmicks on us and sent us an additional invoice. This invoice, beyond being miscalculated and incorrect, claims that Mr. Wolfe is owed an additional $1080, despite us paying the agreed negotiated price in full. Mr. Wolfe’s threatening voicemails are saved and available as a warning for anyone thinking of hiring this company. I would not recommend Wolfe Moving Systems to anyone. Choose well, be well, do not be a victim of this CON ARTIST.
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I am replying to the review move from Maryland to West Virginia job we did. This is a great example of a customer that should have had an in home estimate.My girl in the office set this job up. If we did an in home estimate the problems would have never happened. My movers tryed to help this customer take apart a pressed wood bookcase. Something that in most cases we don't do. In the contract it states that we do not cover pressed wood items at all. Why might you ask. Because they are not made to be moved. The mover tryed to do something for the customer because the bookcase would not come out of the door unless it was apart. In taking it apart the bookcase feel apart. Hitting a window and breaking it.. In most cases of this I would not have covered even half of the damaged window. The customer said theyy would give a bad review if we didn't pay for it all. So they did what they said they were going to do. But these sites don't allow the reviewed to reply. This needs to change. Have a mover do an in home estimate when ever you can. If will make for a better move. We really want happy customers. Chris .
Unprofessional.
Three movers were contracted to move my family from Maryland to West Virginia on June 30 2014; a three bedroom home and workshop with about 150 boxes. They began late and one mover accidentally broke a window when a bookcase collapsed and broke to the floor. The bookcase was in the process of being disassembled, which was a service provided by the company according to their contract. No one was in the room except the mover when this happened. The mover apologized and we didn't hold him responsible for the bookcase, just the window. The company was notified IMMEDIATELY and they said it would be "taken care of." The truck sounded like it needed service and one mover admitted that the engine had problems and it got a flat halfway to our new residence. My husband and I joined in to unload the boxes once they arrived because it was taking too long and it was very late in the evening. From our experience with moving fourteen times and having professional movers do the job five of those moves, we felt that it was not a professional operation. Items were not carried safely and got chipped going up and down stairs and in and out doorways, our Maryland home had scrapes and gouges on the stairway walls, two dining chairs and a headboard were not wrapped properly and got scuffed. The truck was initially packed too tight with the boxes and when the rest was added it was too loose, so that when the truck was opened to unload, items had shifted severely. When the bill was finalized at around 10:30 pm, a 14.5hr day minus 1.5 hr for the flat, the lead mover wrote the invoice and asked us for the names of the other movers, which further displayed an unprofessional crew. We gave the men an "ok" tip despite the broken window caused by one worker. They had worked hard and it was a hot, long day. We bought them lunch and plenty of bottled water throughout the day. The company asked for a quote to repair the window and upon receipt, they wrote an email denying doing the damage, that "our staff was nowhere near the window" and blaming me for the incident, "using a mallet and hit it the wrong way(the bookcase)and part fell into the window" and that "this is our decision on the matter now that we have the facts from all three crew members." The above is their words from the email. I spoke to the owner to contest and he said he needed to interview the crew members and that he never spoke to all of them, which was completely contradictory to the email. After another phone call, the owner agreed to pay only half of the repair. Our bill for moving service was $1798.50. Full cost to repair the window $172.25. Company paid $86.25 and we paid $86.
Frederick Movers.
They worked fast and hard, and drove quickly from one location to the next. However, they did some damage to our condo and our furniture when they ignored our advice not to move a large piece of furniture down a narrow hallway. We also never got the 3% cash payment discount they promised, but the overall rate was quite affordable. They also did a free pre-move inspection to help refine the quote before we even committed to using their company.
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Downsizing move from md to va.
Wolfe Moving helped us so much in our downsizing move to Virginia. We were so impressed by their professionalism, their courtesy in handling our belongings with care. They arrived on time and worked so efficiently and carefully.. they kept us in touch via cell phone every step of the way up to delivery. We are just so very grateful to them for making this very big move for us so absolutely stress-free!! They took a huge weight off our shoulders.. literally!! We will highly recommend them to anyone we know.
Our move with Wolfe Moving Systems.
The only problem with the delivery (and I don't consider it a big one) was that we have a container for our olive oil that was not sealed (by us or by the movers) and it leaked in the box BUT nothing was ruined. Other than that minor thing, we were very impressed with the speed and care given to our belongings. .