On this page you will find reviews on the company WridgWays from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating WridgWays – 1.2 (calculated based on 30 reviews).
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Dreadful service
International move from WA to New Zealand; told to expect 8 week turnaround however it was 8 months.
Furniture didn’t even leave Perth until close to 14 weeks after being collected; the containers then sat in Brisbane and arrived in Auckland in February. Further delays with
the agent in NZ who said Our containers weren’t being released due to unpaid port costs.
Furniture finally delivered in April; despite paying for door to door service the vehicles arrived a month later after much haggling with the NZ agent who wanted us to collect all 3 vehicles.
The damaged goods which we asked to address via insurance has gone nowhere; no contact from Wridgways since June.
I do not recommend this company.
Poor Delivery
So, we have an email from Wridgways (we have his name) stating they would pick up our furniture from our home in Sydney on 3 May 2021 and have it delivered to our new home in Palm Cove, Queensland on 14 May 2021 (today!). Given that we did not hear from them, my husband rang them yesterday to find out time of delivery. He was told by their Queensland group that the delivery had not even left Sydney!!! My husband called them (we have her name but there was no title on her email) who said she would update us next Monday ( 17 May 2021)!! Ummmmm Really?? I am staying in an air bnb with our dog, and my husband is staying in a hotel in Palm Cove (where accomodation is tight at the moment as it is peak season. These costs are around $330 per day. We had NBN and Foxtel arranged for installation this afternoon, and I am to fly up (with my dog) next Friday 21 May - once all furniture is unpacked. How is this now possible? This poor poor service is wrong, disrespectful, inconsiderate, uncaring, rude and unsatisfactory on so many levels.
1: No one bothered to call and update us
2: The additional stress to us on an already extremely stressful situation
3: Where is my husband to stay after today? If he does find somewhere - the cost is unsustainable to us.
4: We went with Wridgeways based on the fact they were supposed to be a quality removalist company.
5: Given we have paid them $11,000.00 (paid in full), they need to explain how we received what we paid for. We deserve a substantial discount - plus all out of pocket expenses we now have to incur.
6: My husband needs to be back in Sydney next Wednesday (19 May 2021) to attend to urgent financial matters - again, placing stress on an already stressful situation.
7: My husband is starting a new job in Cairns on Monday 24 May - again, they have added further stress to an already stressful situation. How can he attend this job when the house may not even be unpacked? Clothes? Furniture?
I could go on.
To add insult to injury - noone has bothered to call him today. He called the state manager of NSW (we have his name) yesterday and left a message - asking him to call as a matter of urgency. Nothing back - either yesterday or today.
My husband has tried to call again today - the phone just rings out and he can't leave a message.
He has emailed as many people as possible - including the NSW state manager and the COO - nothing!
How can we get through to them!!
We are beyond outraged.
3 months of hell
Gave Wridgways a chance to address some compensation for our 'experience' that has left us financially, physically and emotionally drained before posting any reviews.They have chosen to ignore my request for compensation. Promised seamless service from Darwin to NZ for household contents, car and dog. 4-6 weeks maximum for delivery of container lot. 12 weeks! Added expenses, terrible communication, incorrect information and so on. Won't even start on the damages we now have to try and claim on their silver insurance. It's been a nightmare. Reading other reviews we are clearly not alone. Sent my complaint to Chief Commercial Officer. Not sure he even read it properly as just got someone to send me insurance claim form.
Appalling
Pick up 3/11/20 from Gold Coast.
Told furniture would arrive 10/11/20 to Adelaide.
Had to call them myself on 10/11/20 for a time.
Furniture didn't arrive until 18/11/20.
Stressful and no care or concern at all from staff.
After reading so many bad reviews, I'm very surprised you are still in business!!!
Never again!!
Interstate move.- terrible.
We took out the highest level of insurance and they smashed our favourite piece of furniture, then forged the paperwork to say it was already broken. Now they accept they did it but still won't pay out insurance claim.
DO NOT USE Wridgways Australia.
Unfortunately I used this Company for an international move from Darwin N.T. Australia to Europe. From the start they were un-professional to say the least. They started by incorrectly quoting on a small amount of cubic meterage to be relocated, then incorrectly quoted for transit and storage insurance. When the furniture and belongings eventually arrived, there were many items missing and damaged. Then the claim for insurance from this horrible “criminal” company. When after engaging a law company to pursue them to pay what they owe- I am still awaiting the correct amount to be received in my Bank A/C.
Take my advice and DO NOT USE Wridgways Australia!!
Biggest mistake.. DO NOT USE.
We used Wrdigways for our interstate move as they had promised an easy and stress-free move. What we got was the complete opposite. We had timed our move in accordance with their delivery date, only upon arrival in cairns after a 30-hour drive we were told all of our furniture would be a week late. We paid for a single container which was more expensive but was a speedier delivery. We eventually found out that our goods were in a shared container which took longer and saved costs for WridgWays.
Communication is non-existant, promised callbacks that never happened, and no replies to emails.
Our stuff arrived, a week later than expected and found quite a few items had been destroyed or damaged. After staying in an Air BnB with our 2 dogs, no clothes, and having to take leave from work, this was NOT the start of a new life in Cairns we had hoped for.
Again, promised a measly $500 to cover $2000 worth of damage and had to keep chasing this up for over a month when we eventually received the funds.
The moral of the story is, if you want your furniture destroyed arriving late, anxiety, stress, and no communication.. use Wridgways as that's the only thing they can guarantee.
Disgusting service. What a mistake.
Small 3bed house. 20ft sea container 27cubes used.
Original transit time in contract was 6-8 days from uplift with up to 28 days storage time on site in Victoria.
Moving from Perth WA to Tarneit VIC.
- Engaged Wridgeways on the 20th Feb.
- Signed contract on the 28th. Payment transferred.
- Uplift scheduled for the 6th March. Uplift completed on the day scheduled.
- Delivery scheduled for 18th March.
- I called to Confirm delivery on Monday the 16th. Initially the Customer Service Representative (Liss) would not answer me and transferred me to " Ops" I was informed that my consignment had not left Perth by the Area Manager (Neil)
- Delivery was then advised it would be Monday 23rd March at the earliest.
- I was then advised that delivery would be delayed to Wednesday 25th. With the truck to delivery the same day as the freight arrived.
- I have just followed up and received an email from the Area Manager (Neil) stating that delivery was scheduled for Friday 27th as discussed. I note that I had never discussed delivery on Friday.
Additional Points.
After much back and forth I was able to find out that the shipment was delayed because Wridgeways SantaFe in Perth had NOT paid their account with Pacific National (Rail freight). I have followed up with the Wridgeways Santa Fe people in Perth and was told that the person I spoke to (Rob) had only just returned to work and that none of this was his fault because he had been on holidays.
I have learned today (Saturday 21st) that my consignment was delayed from travelling individually and was part of a larger consignment for rail transport. I suspect to save money. I asked if the consignment could be trucked across and was told that this was not available. I suspect because of the cost and not because of availability.
The Area Manager implied that there were other consignments in the same situation as my family.
I traveled via road in with my family across the Nullabor to arrive on Tuesday the 17th March to find that I am now in Victoria with no accommodation, no family and no support in the midst of the Pandemic. My consignment still has not arrived and there is no sense of if it is intact, damaged or if it will even arrive at all.
Broken items - interstate move.
TERRIBLE COMPANY - BROKEN ITEMS - NO COMMUNICATION - DO NOT USE!!
Uplift was fine however on delivery they dropped our $2,000 glass dining table. After 3 months of contacting them they finally offered us $200 as settlement as we did not have insurance. YOU SHOULDN'T HAVE TO TAKE OUT YOUR OWN INSURANCE AGAINST A COMPANY'S NEGLIGENCE.
Please, please don’t use Wridgways!!
Let me start out saying that we having moved house from Aus to US a total of 7 times in the last 12 years. Each time with have done a 40ft HC with full pack option. This time I got quotes from 3 different companies. Wridgway wasn’t the cheapest nor the dearest. I would say we are pretty experienced at this move. They estimated a 40ft container no problem.
In November 2018 we had the uplift from Green Point, NSW. Right throughout the days days I kept checking in if it was going to fit. I was assured no problem at all. Again, I know how this works. I was also instructed to ship our safe and daughters mini bike as well.
All seemed ok until we arrived in the USA and I received an email in December after the vessel had sailed telling me that they couldn’t fit it all on and had decided to leave a number of goods off. Items like lounges, safe, motorbike. The email said that if I wanted to have my goods I would need to pay an extra $4000!
I refused and suggested that they cannot hold my goods to ransom like this. They people I originally dealt with had left. I finally heard back in January that they would send on LCL separately and with no charge.
The main load arrived in January. The amount of damage done is a whole other story that I won’t bore you with here.
Guess what, it is now the end of June 2019 and I have still not received our goods. They are held up in port as Wridgways did not obtain authorization for the bike to enter. Oh, and guess what, they are trying to charge me extra fees for their mistake. Now the bike has to get sent back to Aus or destroyed. MY daughters pride and joy. She is distraught.
I urge you, please don’t use Wridgways.
Do NOT use these Cheats.
Do NOT use this company. Unprofessional, Liars, Untrustworthy, Unreliable and DO NOT buy insurance, they will not cover you.
My experience has been the most unpleasant ever out of any move I have made.
I move interstate, was quoted 1 week, and 4 weeks AFTER the quote my things arrived with NO explanation why it was late and I consistently called to ask for an update which, blame and responsibility was shifted around. I NEVER got a clear answer, still to this day they can not tell me why it took so long. - OK these things happen, I was just happy to get my things.
HOWEVER,
Upon arrival of my belongings, I noticed that the fridge had what looked like Fist marks in the door, a few more dents and scratches. OK it still works. I then noticed that my desk has a crack along the side it did not have before the move. OK still stable. I then discover my brand new washing machine which luckily is still under warranty does not work correctly.
And finally, My Smart TV that was in perfect working order before the move, I plugged in to turn on, I saw a flash of a shattered LCD screen, and then it turned off, never to be turn on again.
OK, accidents happen, that is why I purchased INSURANCE. Now, when I went to purchase the insurance for my TV, I was FORCED to buy a used cardboard box from SantaFe for the price of $200, before I was allowed to purchase the extra insurance of $350 to insure my TV.
I spend a half hour explaining precisely, specifically and repeatedly,(with a witness) to the sales person that the ONLY reason I was paying for the EXTRA insurance was to cover the TV in the event if someone dropped (box or no box), and the shock impact of the fall damaged the internals and it no longer worked. I paid the extra insurance as advised by the sales person.
I checked the box and sure enough the corner and foam inside was compressed on one side indicating some form of drop.
Upset, but not concerned I then called the company to start my claim to rectify the damage to my belongings, not being concerned as I had Paid for the extra insurance.
Well.. NONE of my belongings aside from my washing machine and TV were insured. (THIS MEANS that if you use this company and they loose your belongings or damage them, and you don't pay for the extra. surprisingly expensive, insurance - they will NOT cover you and its your loss)
OK, no problem, Fridge still works, desk still works - I was not even chasing any compensation for these items.
The washing machine has been refused to be covered as it has "no external damage" - OK it is still under warranty, it could be that it suddenly turned faulty and I can claim this on my warranty - no problem.
My $4000 TV, that I PAID the extra insurance for that is no longer under warranty, that no longer works, that I have pictures of it working BEFORE the delivery, was also REJECTED to be covered because " it has no external damage" - despite the face the box shows signs of a drop, and after me raising this case of my reason to purchase the extra insurance to cover such an event and speaking with 2 managers, even though they agree with me, they REFUSE to pay any form of compensation or even a refund to any of my paid money. Under the basis that their insurance that I paid extra for, "Only covers lost or Externally damaged items"
As there most likely wont be any External damage to the TV as it was in a forced purchase box, a drop from the truck to the concrete will still cause impact damage to internals and that is exactly what it has done.
They then advised me there is a EXTRA level of insurance that is shockingly more expensive than the already expensive extra cover that is available that DOES cover this type of thing, but "you did not purchase this insurance" - even though this is specifically what I asked for and made this profoundly clear, it seems the sales person has still incorrectly sold me the wrong insurance. Despite me having witness, picture proof, evidence of the box being dropped and all of the above.
Do NOT use this company.
Do Not Use Wridgways Santa fe Dandenong.
Do NOT use this company "Wridgways Santa Fe" moving from Melb to Cairns. Scammers intentionally over charging @ DANDENONG! BAD AREA. I usually go with Melbourne Depot but lately they're all acting the same way. Bad Service.
The quote is not the charge they charge you, as they keep increasing additional charges as well as stealing other people's goods. This is highly unacceptable behaviour. Absolutely abysmal service of sending you around in circles. ME? SINCE MARCH 2017.
I pay for this myself & there is most certainly something wrong with the mental health of the employees thinking I'm still in my twenties.
Watch out! They'll be stealing your things tomorrow & the day after!
I can't believe the change in behaviour patterns with this company as they've moved my items before, due to renting units the last 25yrs+ Now that I'm in a tiny place of my own, paying off a mortgage, they are as RUDE! GO FIGURE THAT ONE OUT!
Weird abusive behaviour which normally belongs to schizophrenic people! Experiencing this now for the last twelve months! This is nasty extreme financial abuse from a weird furniture transport company! They make "Anger Filled Stress" intentional with their intentional ignorance and abuse. DO NOT HIRE THEM TO MOVE YOUR LIFE, GOODS, HOME AND PERSONAL ITEMS.
YES I DO HAVE INSURANCE WHICH MEANS THEY WILL LOSE THEIR REPUTATION INSTANTLY. ALWAYS GET TRANSIT INSURANCE IF NOT WITH THE COMPANY, THEN GET IT WITH ANOTHER INSURER. THEY ARE NOT ALLOWED TO DO THIS. CALL THE REAL POLICE. MAKE A REAL REPORT! THE COMPANY IS NOT ALLOWED TO DISPOSE OF YOUR GOODS IN ANY SHAPE OR FORM. THEY WILL BE DEEMED UNRELIABLE VIA A BREACH OF CONTRACT. AS THEY STATE "THEY WILL DELIVER YOUR GOODS SAFELY" IS NOT A TRUE WRIGWAYS SANTA FE STATEMENT. LIARS!
April 2018 Now in my place but I had to live in alternative accommodation each week, each night till the truant nasty tenant moved out. Occurring since last year, so this makes "The Wridgways Cretins" all major illegal drug addicts, high on stuff giving their customers grief.
HERE'S PROOF THEY'RE PIRATES & THIEVES!
Beware.
I urge anybody not to use Wridgeway Santafa for moving. Absolutely the worst company I have dealt with.Sales consultant Tracey from Queensland is totally useless, Sydney office doesn't return calls and Managing director can't reply to emails.Take my advice steer very clear of this company when moving .The care factor is zero.
Gove NT to Gold Coast Cost $7,500.
Absolutely abysmal service, rip off on quote but because it is a remote location they have you by the you know what $4300 for 13 large boxes, 1 book box, 1 vibrating platform box, 1 Postal Tube, 1 lawn mower, 1 ironing board, 1 BBQ (not a big one) My Jeep was sent to Adelaide and has been sitting there since the 7th Sept and had my husband not called to see when we could expect it it would still be sitting there so I can expect to get it on the 28th September and it left Gove on the 25th Aug so over a month, the PLEASE EXPLAIN response that this is what they do ha!! hate to see what condition it will be in. When using Santa Fe Wridgway make sure you have a written quote on your items before they are picked up so that they can not amend it..better off don't use them at all.
Completely disgusted.
I'm offended with this part of my good's delivery.
I had everything picked up in Cairns Qld last month and Santa Fe there were absolutely amazing.
On this end instead has been nothing but anger filled stress.
On Monday last week(the week everything was due) I had a message left asking me to contact them back to organise a delivery day.
I did so during my lunchtime where I was told that the person that could help me was out for lunch. I left my details for a callback and heard nothing from them.
I called again on Tuesday at lunchtime, where an email was apparently sent by the person that answered the phone to the person that was meant to help me so I could have a callback. Nothing again.
Tried again on Wednesday and with the same results. On Thursday we called the central number instead of the direct one for Dandenong where we finally spoke to someome that could help us. When asked when we wanted to have the delivery I literally got told "ha! Not possible" when I asked anytime that week.
This led to getting the earliest delivery possible being Tuesday where we had to have a friend attend for the delivery as we were no longer available but thought to just get through this in the hope that the only incompetent part of this branch was the office.
Today I arrived home from work to find EVERY SINGLE cardboard box (which I packed with new packing boxes) ripped open and rummaged through. My friend unfortunately signed off for them( he was not given a copy) unaware of what the boxes were meant to look like.
I thought maybe there was some sort of quarantine but we were not informed whatsoever.
I've left a message with the office about this. I'm furious!