On this page you will find reviews on the company Across U.S.A. Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Across U.S.A. Moving & Storage – 3.8 (calculated based on 79 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
Crooks!! do Not Use!! Stay Away!!
They arrived late and then told me I had to pay $900 for them to begin loading anything. IMMEDIATELY after I paid them the $900 he told me the price had gone up by 400% and they needed half to begin. DISGUSTING PEOPLE. SCUM OF EARTH MOVERS AND EMPLOYEEES. CROOKS AND THIEVES are what they are. They take advantage of people at very vulnerable times when people need to move and have thier things moved and they try to force you into these SCAM deals. These people are terrible people. I ended up NOT agreeing to pay the additional $3000.00 they wanted upfront. THEN the price magically started to drop, LITTLE by LITTLE. $2900 up front, then $2800 up front I was disgusted by these scam artists I told them to leave, they sat outside in thier truck trying to get me to talk to thier manager so we could negotiate a price. I ended up calling my credit card company and they reversed the $900 they had me pay, and cancelled my card incase this company tried to run it again. I lost $100 overall, as I booked this company then they had a load of good reviews in like March 2014. NEVER believe a quote from a moving company that does not come out physically to your location and take note of what you actually have. I HAVE A HARD TIME BELIEVING ALL THESE GOOD REVIEWS ALL THE SUDDEN. DO NOT BELIEVE THESE FAKE REVIEWS PEOPLE. STAY AWAY FROM THESE SCAM ARTISTS, THEY ARE SCUM AND CROOKS. I will be getting with a few other members of this board and go to the BBB regarding this "company" Email me at ahmad_abdullah@att.net if you have been scammed by these low lifes.
Movers excellent.
The movers Charles and Jacob handled my property very carefully and removed it all from my property with skill and efficiancy. I was very impressed with their professionalism, and their willingness to accomidate special circumstances. Many of my items were abnormally shaped and difficult to "play tetris" with in the loading truck, dispite this, Charles and Jacob were able to handle my property with skill and make the most out of their space. These two men were polite and respectful, something that should be highly valued in this line of work.
Moving Experience.
Brian and the two other guys that were with him today were very professional and accurrate when they came to load my items. I was misqouted when I originally selected this company but Brian was extremely thorough even in his explanation. I felt that the level of respect they showed to my home and items packed was great. I am hoping that when my items are delivered that the same level of respect and courtesy given will be the same. The movers came when expected and were communicative with me and explained in great detail what was needed or if there was something that could have been packed better to protect my items and that was greatly appreciated.
Moving team.
Nick, Marco, and Joshua are the fastest and most professional movers I've ever had. Being a military family we've had many movers in the past, but these guys by far are the best. Then again, I should have known that with the great rep I had setting my move up that the moving team would have been as awesome! I will definitely recommend this team and company to my friends and family!
Moving mom home.
Nick, Joey, and Ramon were very polite and professional. If it weren't for them double checking with me on some items, I would have forgotten to have them pack them. So thanks Guys. Only thing that could have been done better was for them to bring extra packing materials and boxes. I had to give them a couple boxes. Other than that, the moving team was excellent. .
My moving experience.
This company is located in Dallas, Texas. The address is 10480 shady trail 75220. The lady that processed my original quote was Tamra. she was very polite and answered all my questions. The quote was very reasonable for an out of state move so therefore I proceeded with the contract and with this company. I feel like I made a good decision. my pick up date was on July 14 2014. Charles came to my door on time and introduced himself as the team leader. He introduced his movers Jacob and Joseph. All three of these guys were very polite and worked very hard. Charles was extremely polite and professional.He gave us great advice on how to protect certain items. He explained how he could pack and protect it a bit more than what I originally did so I wouldn't have any concerns on my stuff being delivered damaged or broken. They were prompt and organized. My husband and I are very pleased with the work they've done. We would definitely recommend Across USA to anyone. We want to request for Charles Joseph and Jacob to deliver our stuff to Nevada.
Horrible Company.
This was the most unprofessional, dishonest company I have ever dealt with. They came before their window off time so I was not home. They had my husband who was not familiar with any of the details of the move give them his credit card. When I called home and found this out I talked to the movers and told them that this was already paid in full on another card. They said they would check with the office. I called Kenny who verified it had been paid for. I than spoke with Jasmine and Daniel who apparently handle billing. I was told no problem we will correct it when they return to office. They billed it for half of the move and the other card for the full move. They never gave us a delivery date and would not return calls or would put you to voice mail. After two weeks they said they had not had the authorization paper for the credit card that my son gave them for the full price of move signed by e-sign. It was billed though and the transaction had gone through. They than wanted him to resign another one. We told them they already had that money and had not credited our account. My son who had moved from Texas to Oregon was eager to get his things and we could not get a delivery date. They had already emailed me confirmation that they had credited the account but had not. We were than informed that they would credit the money for the account that they were not supposed to even have, and could set up his delivery if he signed. They again sent an email that they had credited account so he signed. What they did was to recharge the card again and than reverse that charge within minutes of each other. They never credited the one form two weeks prior. At this point the credit card company called and talked to another manager,Mr.Levy Gamlieli who insisted it had been refunded. The bank explained it had been billed again and reversed but the original charge had not been refunded. He insisted it had and our bank must not have posted it yet. I asked for and he sent another email confirmation that the amount billed two weeks before had been posted to our account. My son's things arrived 23 days after they were loaded . They were on a semi which is not allowed at the apartment building as it was downtown. We had paid for a shuttle and also elevator charge. The driver was not made aware of this and had to park away from the building and do a long haul. We are still in dispute over the credit as they have not refunded the charge. My son is glad to have his things , I am glad they actually made it there. Avoid this company at all costs it was a very difficult and stressful time and I have moved dozens of times across multiple states and never had any of these issues. Beware. .
Terrible!! do Not Believe Fake Reviews.
Let me start with saying that these guys are scam artists, they litteraly kidnap your goods!! they under quote you to engage you, then they show up on their own time and charge you for half of the original estimate(with a purpose, I will explain latter) after they have the money they review the goods and strike with a new cost, in my case over 80% more, they originaly quoted 3577 and it end up being 6541, at this point they ask you to pay the additional amouth to cover for the 50% of the cost, if you don't agree then you will have to pay it anyway because on the original estimate it states 50% charge for same day cancellation. According to my wife the crew that showed up was profesional and very respectful. I just hope my good get delivered safe and sound!!
CAN ANYONE HELP STOP THIS COMPANY?? I will call a lawer but if only one person does it is not going to be enough!! please join me if you had a bad experience qith this thieves.
Outstanding service!
Across USA provided outstanding service. From start to finish, working with these guys was a pleasure and a wonderful experience. Professional, awesome customer service, and a great value! Highly recommended! Our actual movers were superstars. Alex with his crew were professional from start to finish and I have never seen better work (and we used professional movers for cross-country moves twice in the last few years so that is saying a lot). They were as quick as you could possibly be, and extremely careful with our stuff. We couldn't have been more pleased with the outstanding customer service, or the value we got for the price we paid. We will definitely use Across USA for our next move!
Poor communication.
So my fiancé and I had to move from Fort Worth Texas to Portland Oregon March 17th, called lots of moving companies to get quotes, and Across USA were the one closest to our budget after discounts. Ragan the sales guy there was great and lots of help but w´very pushy, we were told the movers were their own and so was the truck drivers and the ones supposed to help with the delivery. Feeling happy with the amount of service the moving started and we were told that the truck would leave the same week - so we planned our trip to Portland to fit that schedule.
The movers came and were amazing, and while looking through the paper work we noticed the first flaw which send off all the bells ringing. The quote we had discussed was for a little over 800 cubic feet and the paper work showed 700 cubic feet. I assume this is how they lowered the estimate to fit our budget WITHOUT OUR KNOWLEDGE.
Lucky for us we had thrown some things away and amazingly with the amazing packing crew everything now fit with the new ´"estimate".
Now since the new apartment was located downtown Portland we needed to give notice of when the movers were arriving so we could contact the HOA to get the permission required for the move. (they need a 7 days heads up). A couple of days later we call to check up on the truck all to find out it had left without our things, and no one could tell us why. After several calls to Jasmin, and no one calling back, we kept trying and were redirected to Anthony the operating manager who never called back and never answered any emails. We Finally got hold of Jerry the VP and we were assured that our things would be on the next truck out, however they could not give us a delivery date, but we would receive an email with the drivers number so we could coordinate everything.
Needless to say we never got an email.
Towards the end of March, I had to travel and we still did not have a delivery date. After calling Across USA for an entire day Jerry finally called back, and explaining the situation he reluctantly gave us 1 hour labor service to help my fiancé unpack once the delivery was made. I was also reassured that we would be told a delivery date so we could coordinate with the HOA for the approval .
Couple of days go by and we hear nothing, we try to call Jerry is not available but we can leave a message. 1 Week pass by no one calls, no emails, no communication. Meanwhile we are still sending emails and hearing nothing.
We check with the HOA and we cannot receive delivery after hours. We call, and we email to tell Across USA. Suddenly April 4th at 5 PM we get a call they are ready to come delivery. Apparently no one read any emails or picked up their phone, or checked their voice mails..
So we talk to the driver, beg the HOA and the delivery can be made Sunday 6th of April. 20 Days after the pickup.
6th of April they show up with the paper work - Saying we have to pay for the unpacking despite Jerry the VP assuring us that they would assume the cost due to the delay in delivery. Not only that but the Driver and the help are not even employees of Across USA but a completely different company, despite Ragan the sales guy telling us that they were theirs, that did they background checks, and only used their own guys for the ENTIRE MOVE.
To top it all off, once the delivery guys were there, they had been given the wrong number to call my fiancé to let her know they were there..
So in short:
They manipulated the cubic feet to give the illusion of a better price
Promised 1 hour free labor for unpacking service and lied.
Promised the details of the driver to coordinate delivery date and never send them.
Promised that it would be their own employees delivering and driving the truck and lied.
Fail to keep up communication throughout the move to keep us informed.
No one calls back, or responds to the emails.
I don't know how these guys got good reviews, but suddenly Im seeing bad reviews flying in from just the past couple of months. And really wish I had known earlier.
Very late. Horrible experience.
Wow.. Unbelievably bad experience. They were 22 hours late (from the latest time they gave me in the window) after promising me hour after hour they were going to be in an hour or two. Stayed up till midnight waiting eventually finding out they would be there "first thing in the morning". Which turned out to be 7pm. Missed my flight the next day waiting for them. Was promised a call from a supervisor to make things right. That didn't happen. I called and spoke with someone and told them I was tired of dealing with their process and was just going to leave my reviews online. He said "I don't want this to sound like a threat, but if the company sees you slandering them online we can just leave your stuff wherever it is in the country and tell you to pick it up." I told him that definitely sounded like a threat and that I had no intention of slandering them. Only posting 100% accurate reviews. Oh, and they added $390 to the quote after everything was loaded. .
Thank YOU!
I have always had bad experience with professional movers in the past. Whenever I have used any professional to move my home or business, I have either witnessed unpunctuality, lack of care or both. I had therefore a negative attitude towards professional movers and was really skeptical this time. But Across USA team has provided an excellent service. Not only they were punctual, their attitude, packing and moving, everything was top notch. I am totally satisfied. Thanks to all at.
.
Crappist move ever.
Having been moved around the world, literally, while serving in the u.S. Armed forces I have experienced every kind of move possible. The move from Houston tx to Georgia in November 2013 was entirely nothing but pure crap. As I was recovering from major heart surgery. I could not be present when my household goods were picked up. I learned during delivery in January 2014 that two of the three-man crew packing us out were high on oxytocin and one gentleman even said to my wife, that, when asked her if she could pick them up something to eat was told, "No thanks it will ruin the effect of the oxytocin". This gentleman was the leader of the crew packing us out. Upon delivery, the first item off the truck was a wooden custom made headboard. It had deep scratches in it. The corresponding footboard was so damaged that boards were falling off the foot board. Every major piece of wooden furniture had damage of some sort. Legs broken off, crowns broken off, deep unsightly scratches. The Maytag washer had the selection knob broke off, which requires a circuit board replacement to make the machine serviceable. We shipped a three door refrigerator. They did not remove the shelves inside nor tape them down, resulting in a broken piece of glass, estimated at $265.00 to replace. I urge you do not use this company! Se the photo of how the truck was packed. The flat box in the center is one of three flat screen TVs we shipped. Almost every box had damage.
Definitely Recommended.
I was a bit worried before my move, which took place 4 days ago. I was worried because there were many things to be moved and I never wanted to see any damaged or broken stuffs after the move. However, I would say that I was very lucky because nothing went wrong during the entire move. But I know that it was not so easy. Movers did their best to provide me such a great service. I am grateful to these movers for being so efficient and caring while moving my belongings.
.
Great Movers.
I had a very tight budget for my move. So, I was a bit worried about the quality of the movers because I nobilities ever expected quality service within my budget. But when they began I felt that I was worrying for nothing. Movers seemed me to be very efficient and fast. They handled the whole move with great responsibilities and skills and most importantly they were able to deliver everything that I was hoping to get. I am happy with their service and I am going to use them again.