On this page you will find reviews on the company American Home Movers from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating American Home Movers – 2.1 (calculated based on 36 reviews).
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Stay Clear!
This company is the worst moving company I've ever used. Their booking agents will feed you false information and even with an accurate inventory with a promise that your price is locked they will charge you extra fees. But you won't know that until your things are being loaded. Once they have your belongings expect it to sit in a warehouse for a while as your file sits in the dispatch office while they don't know when your belongings will ship. They have had my belongings for 25 days now well over the 21 day window they was supposed to hit. Now they are unsure if my things will arrive tomorrow or the next day. When you call dispatch you will talk to Shannon. Her boss is always on the phone or never in (ideal hours). American Home Movers doesn't has terrible customer service and will argue with you as well. I'd rate then ZERO stars if I could. Stay clear of this company. Don't believe me check the Better Business Bureau, Yelp, and other ratings. I ain't the only one.
Too much lie and surprises.
I have long distance move specially for the pool table. I called multiple times to verify they handle pool table. The guy (steve) told me they do this all the time and having special packaging for the slate and charging $250.00 more for the pool table. I called multiple times to verify before deciding to go with this company. The pick up guys showed up and never knew there is pool table. They never disassemble a pool table before. They just did it. The delivery is another joke. First call to delivery, I was reminding them about pool table again to ask reassemble the pool table. Being told by driver, it won;t happen. After negotiation, they said refund me $250.00 but I have to find the guy to reassemble. They won't refund me insurance I bought for the pool table. Then on the day of delivery they called me saying by google map, they can not drive big truck to my home, so they want another $500 to rental a Uhaul. They also said, between long carry charge and shuttle charge, they pick shuttle because shuttle make more money and make truck more closer and their job more easier. Highly discoverage people to use them. Not sure why they even made list to good ones. I looked at the list before deciding to go with them. But regret ever since. Will file a BBB complaint
Do youself a favor. They don't have binding quote until they put it on the truck. Don't believe what they say. Don't believe you have binding quote until pick up is done. Pick up people will have a binding quote for you when loaded on teh truck.
If you have doubt, ask around. other people have issues then they will for sure.
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Theft and Poor Management.
Please do yourself a favor and choose a more reliable and ethical moving company. I chose AHM because they had a very low estimate. when it was all said and done it cost me as much or more than the rest of the quotes I received. A woman named Shannon called me a few days before my scheduled move to ask me if they could come early and I said no. Then she called me back asking if they could come a few days later and again I said no. She said a driver had put in for vacation and it never got entered into their books. I said "I'm sorry but I can't be flexible and asked her if she wanted me to find another company" she said no the driver will just have to forfeit having Easter weekend with his family. I gave them a deposit on my credit card. When they came to pick up my things in Phoenix they said I needed cash or money order (no one told me that before that day so they ended up taking my card again.) They said the reason is that I could call up and cancel the charge afterwards. I worked for a credit card company for over 15 years, I know that once an approval is given on your account your only resolution is a dispute process, but you cannot cancel the charge. The company closes it's office early on Friday and is closed all day Saturday but opens up again on Sunday at 11:00. If you call the 800 number for customer service during these hours you will just get a recorded message there is no emergency number. Keeping that in mind, I found it extremely rude that one of their employees called me on Easter Sunday the day after my pick up in Phoenix to advise me once again that I would need to pay the remaining balance in cash when they dropped my things off in Chicago. My estimate was 1500 and change to move approx 2 rooms from Phoenix to Chicago and the end cost was 2200 and change. I had left a gift card inside a greeting card and sealed envelope along with a bottle of champagne in the refrigerator for the people who had bought my place. They were aware of that because they saw it on final walk though. A few days after I left they sent me a text saying WOW you decided not to leave the card and champagne. At first I thought it was a joke, but they insisted no, they were not in the refrigerator. The only people in my house that final day were myself and the moving crew from AHM who were given a welcome to my refrigerator because I told them to help themselves to water. The house was locked until the new people moved in. I can only assume it was the crew from AHM that took the items. When my things arrived in Chicago it was on a truck with the name of "Planet Moving" the driver said he worked for Planet and they were doing a favor for AHM. The drop off was fairly quick and the crew was good. One crystal bowl was broken and several of the boxes had dents and damage. Fortunately I packed everything very well or I am sure there would have been a lot more broken items. I would never use this company again and I plan to tell everyone I know to never give this company any business.
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Follow Tyler H.
Well equipped and truly experienced.
I had many moving experiences in Nevada with different other moving companies, but have never seen the professionalism and patience of these guys. Well equipped and truly experienced. My parents are going to move shortly and I won't think twice to call them.
Do not use american home movers.
This was a very bad experience I wouldn't recommend them to my enemy. They qouted me a price over the phone and when they came to pick my things up they added $400 extra. They said it would take 5 to 14 days for my stuff to arrive it took 30 days. Every time I called to see where my things were they always told me to call dispatch, and dispatch never answered; bad customer service. When they finally arrived, my book shelf was broken, and on top of all that they tried to leave without reassembling my funuture. The furniture they did end up assembling was done incorrectly. Lastly, to top it all off, they just left all their trash in front bof my house like packaging material and tape and stuff, just tossed out at the end of my yard; they were just horrible horrible and horrible. If you want your things moved and moved right do not use this company, I reccommend you go ahead and spend the extra cash to get it done because you will have a very stressful experience if you use American Home Snoozers (Movers),lol.
American Home Movers.
We have used American Home Movers many times and each time we have been fully satisfied with the quality of their work and their overall positive attitude. They work hard and are very accommodating. I commend the company for their effective recruitment and training resulting in consistent good service which starts with the rep at the office and to each one of the movers we have had the opportunity to deal with.
Move from Nevada to Virginia.
My son and daughter in law have moved from Nevada to Virginia. I was given a quote over the phone for the move by Leah in Las Vegas office, who was very professional. The movers showed up on time and delivered the goods when promised. We also took advantage of storage because my son and daughter in law were not able to receive their goods until two months later. The movers could not have been nicer. Moses, the dispatcher always returned my call and put me at ease as moves are stressful. We paid a little more than the phone quote due to wrapping of TVs and glass top table. However, it was still reasonable. The household goods were received in Virginia in good order, no problems. American Home Movers price was half the price of the professional big name movers. I have no problem recommending them for your move.
Attorney General notified.
I just got off of the phone with my brother who lives in Phoenix and is moving to Chicago. He hired American Home Movers..The movers arrived two hours late. The movers did not show up with crating for valuable artwork as promised. My brother then had to pay another company 1200 dollars to quickly come and crate the artwork and ship it to Chicago. In addition, the mover handed my brother a bill for 2000 dollars above the quoted price! Of course he cannot get a hold of anyone and nobody is willing to speak with him. We will be in touch with the Attorney General.
Do your homework!! It pays off.
Got 5 quotes from brokers and movers. Opted away from the brokers (they sub out to ??). Went to the US DEPT OF TRANSPORTATION, Federal Motor Carrier Safety Admin, and checked out the remaining three moving companies. American Movers had very few issues with safety, complaints and driver fitness compared to the other two. They were a local Las Vegas company so I went and met with the general manager, Moshe. With confidence I left a deposit with an agreed move date. The GM showed up during truck loading and we mutually agreed on cubic foot evaluation. Our "stuff" made it to Texas same day as us (a week ahead of schedule) without any damage, extra costs or loss. The foreman walked us through all un blanketed items and a complete review of the inventory list. I highly recommend this "hands-on" company to anyone who is expectant of "old-school" great customer service and care.
Move and storage.
I moved from Las Vegas NV to Orange County CA. I had to leave my stuff in storage for 4 1/2 months because I was traveling before moving to CA. American Home Movers and Moshe, my contact person were wonderful to do business with. The 4 movers arrived on time and took about 4 hours to pack up the house. My belongings were protected and packed in a professional manner. All the workers were very polite and professional. They kept my stuff in storage in Las Vegas and when I was ready for delivery I called Moshe and he arranged for delivery within a week of my request. All my items were returned to me and nothing was damaged. I would use American Home Movers again (but I am hoping I don't have to move again any time soon). Thank you for a job well done!
Scammed. very shady. pickup and delivery are separate companies.
Stolen item, surprise fees with movers asking for bribes to overlook surprise fees, deceptive advertising/claims.
According to other moving companies I've used, what American Home Movers did was a "scam".
Things went fairly well during the quote process, however the problems arise during and pickup and dropoff.
Pickup and delivery, despite what American Home Movers tells you, are separate operations/companies.
Pickup showed up about 2 hours early, which was really inconvenient because I was at work. Pickup then tells me that.. SURPRISE!! THIS WAS MISQUOTED! Travis, the representative that scheduled the move told me that if the truck was more than 100 feet away from my apartment they would need to charge a "long-carry" fee (understandable). What he failed to mention, or the movers completely lied about, was that they count every floor they go up on an elevator as 75 feet. Going up one floor on an elevator = carrying my items 75 feet.
The movers then told me that they would overlook this added on long-carry fee if I gave them whatever cash I had on me "off-the-record". In other words, a bribe/shakedown.
They have you pay in 2 parts, half for pickup, the other half for delivery. They claim to accept credit cards so long as you give them a few days notice. I should mention that from the second the estimate was approved I notified American Home Movers that I would be paying both parts with a credit card. I paid my initial deposit/pickup fee with a credit card, however after pickup and during transit more shadiness ensued. I called American Home Movers 2 days after pickup (day 2 of a 10 day move) to notify them once more that I would be paying with a card so that they'd have plenty of notice and there wouldn't be any more surprises. The representative then tells me:
"UH, YEAH YOU'RE GONNA HAVE TO CALL DISPATCH ABOUT THAT". In other words, we got your money, we're done with you, you need to talk to a separate company and work it out with them.
I call dispatch right after but get sent to voicemail. I leave a message notifying them of the payment method and asking for a return phone call. In hindsight, this may have been a mistake because the foreman now knows he's not getting cash and pretends he wasn't notified. I finally get a call on the 9th day telling me they are coming the next day. ONCE AGAIN I tell them that I'm paying with a card and the foreman tells me the following (in broken English):
"Uh NO NO NO NO NO YOU CAN'T PAY WITH CARD ONLY CASH OR MONEY ORDER". Needless to say, since they had all of my stuff, I felt like they had me over a barrel and I had no choice but to give them what they wanted (in other words, extortion).
Delivery shows up the next day and my stuff gets delivered. They either lost or stole my dolly/hand-truck and laughed about it. They tell me I should never move a dolly or a ladder because they will keep it. They made no effort what so ever to find my item or remedy the situation, they just thought it was funny. The dolly isn't a big deal itself, but its the principle and poor service that really bothers me. .
Good Company.
I researched many moving companies and chose American Home Movers based on very few negative reviews. I spoke with Allie and she walked me through each step and answered my questions honestly. Allie called the day before our pickup to confirm the time with me. The day of pickup, Moshe arrived with his crew of 4 and they went right to work. All of the men were professional and courteous. They wrapped our furniture carefully and handled our boxes with care. Moshe gave us his cell number to contact him in tracking our order. Moshe explained it could take 7 to 10 days to reach our destination, mainly because of uncertain weather. Eight days later, we received a call from Moshe that our order would be delivered the next day. The driver called us to confirm a time and then called us the next day, asking if they could come earlier than the time he gave us. Within two hours, all of our furniture was placed where we wanted it and our boxes were all stacked for us. I was very pleased with the price, communication, and overall professionalism of this company.
Wonderful workers great communication.
From the very beginning Allie the main contact was great, second contact Moses was a real nice and very considerate young man. the workers were wonderful group of young men. they were very pleasant, no cussing, very good packers. Delivery was great experience. they put everything exactly where we ask them. Will recomd them.
American Home Movers.
We were pleased with American Home Movers. They were at our house when they said they would be, both for pick-up in rural Kansas and delivery in San Antonio. They could have arrived a day early to load, but we were not ready. There was a leak in the back of the truck and torrential rains did leave some items wet. The driver made sure we went through everything r he left and gave us instructions about filing a claim if necessary. So far damage less than $100. Had good, efficient helpers at both ends of the move that made loading and unloading go quickly and smoothly. Cost was more than estimate, but we had underestimated # of boxes we would have. I would rather pay a little more for good and timely service. .
Worst moving company.
This is the worst moving company around. I have moved across the country a few times now. This is the first time that my experience has led me to write a review of this caliber. The sales man that came to my home to bid the move was great, or so I thought. I received 3 bids and went with the bid in the middle . As soon as the movers showed up at my home (two hours late) they started complaining about how the move was under bid. The head manager started talking with me about how the man, Moeshe, who came out and bid the job under bid it. That in order for us tomove forward we wouod have to come to an agreement on a new move rate. The rate given to me was apparently $1200 off! Are you kidding me. Here I am packed up ready to move accross the country and they show up late I have to move and now they tellme that I owe and additional $1200 or tey won't move me! So that aside because I had to be out that day (something that they knew) we cam to terms. As the days go by I get to the destination and my furniture did not. I called to find out how things were moving along and I am told that my belongings have yet leave its orgination! I shook some heads via the phone and long story short, my belongings arrive. When I get my stuff, all of my boxes marked fragile were on the bottom of the truck. THe movers at the original pack must have broken my dinning room chair because when I received my chair it was bungy tied back together. I called customer service and all they say is oh don't worry you can file a claim. Really, a claim to replace something that should have never happened, something that is not replacable. Compasion is lost on this company. THey are terrible! Run fast and far. Don't fall for the sales pitch like I did. As for their claim for damages they told me to file..I have filed the claim 8 times and they conviently don't receive it. Please learn from my mistake and stay away from this company!! .