Atlantic Van Lines

154 Reviews: Add Review

1. Avoid at All Costs.

   Really 0/5. Quotes low to get business then raises the cost by more than 50% and won't release your items until you pay. Lost items, damaged our large screen plasma TV which was not even being moved.. Waited 3 months for a response regarding damages only to be accused of lying by the General Manager. If you have to use them, photograph every item in your house before they arrive and before they leave. Yes even those that they are not supposed to be handled. Horrible customer service. I cannot believe they haven't been sued or shut down yet. Overall using their service cost us an additional $3000 just to replace the items they lost and damaged, which they take no responsibility for. They weren't even apologetic. By far the worst experience with a service provider I've ever encountered.

2. Do Not Use This Company.

   Moved Vancouver to Calgary. Worst service ever, picked up furniture and right off the bat shattered a display cabinet glass. Delivery was suppose to be 5 days landed up 2 weeks later and nearly every piece of furniture damaged. legs broken off things, side rails to bed disappeared, boxes crushed. Funny thing is I did not contract with these people, I went with Triple A Movers in Vancouver, who disclosed well into move that they are a agent. Was never offered extra insurance and neither Atlantic or Triple A delivered furniture, it was with someone else. Filed claim and many weeks later was offered the standard $30.00. AVOID, DO NOT USE AND STAY AWAY FROM BOTH ATLANTIC AND TRIPLE A IN VANCOUVER (NOT TO BE CONFUSED WITH THE ONE IN CHATHAM.

3. Worst Service Ever!!

   Move from Fort McMurray AB to Toronto
   Please do not use this company if you value your items. First, upon the initial quote, they do not tell you the actual pick up dates until you pay the $800(non refundable deposit). Picked our stuff later than the estimated dates. Then when we called to get the delivery date we were told it would take up to 3 weeks to get our stuff. On the fourth week we called and was when we told them that they broke their end of contract. We were told our stuff will then be delivered in 2days. Indeed they showed up, get this: with only a quarter of our stuff. The truck was empty yet we were the last stop. We were told to write a list of missing items, the following week they delivered more stuff, more than half of it was badly damaged. upon their first delivery, they demanded a FULL PAYMENT which we gave. Then we got frustrated and kept calling to demand the rest of our stuff, we were told to file a claim which would be responded to in 8weeks. When that time came, we were offered $30 for our stuff, I repeat $30!! To think that we spoke to the drivers asking where the rest of our stuff is and they told us some of the items we mentioned were seen in the warehouse but the lady in the office refuses to send someone to pick it up instead they insist on us filing the stupid claim to pay us $30 when we beg for them to just find our stuff and bring it back to us instead. Im beyond disappointed in this company!!

4. Avoid Avoid Avoid.

   I don’t usually write reviews, but I feel it a public service to let everyone know to AVOID Atlantic Van lines. This company was brutal from signing. Firstly, they get you to add more weight than you need, but the price will only change if you go over the weight (where they add MORE cost). If you come under the weight, they simply say “We don’t record the weight if it’s under” so you get charged whatever they talk you into. They were not helpful at all. We had to pay more and more money for different things. We had to pay $450 extra because they loaded the truck without us telling them we could take the rough the offered. It’s a rough date because they won’t actually set a date. So, if you have to book in the move with your building, they won’t give you a confirmed date. Then they held our stuff ransom until we paid the extra amounts. Refused to move anything until they receive all your money. Our building needed a copy of their insurance, charged us $100 just to send it over email.
   Then to top it all off broke most of our stuff through the lack of care in moving. I had only 10 days to submit a claim for all the broken stuff valued around $700. They then took 10 WEEKS to respond (after I chased them up)…. Oh, and get this. They offered me $30!! You read that correctly, $30. No zeros missing. They changed the weights of the items I submitted in the claim and when I questioned it, they said “that the part that broke”. So if they break something that weights 60 lbs and its destroyed, they will find the lightest part that came off and weight that for the claim, despite the fact the whole thing is destroyed!
   I’ll leave this with you to decide if you want to go through this. I have never received service like this and I’m an easy going guy.

5. Aweful.. Do not use this company.

   Do not use this company if you value your things. Accidental damage happens but this was abusive. Six legs ripped off one peice of furniture, carpet dragged possibly through gravel pilling and falling apart, dented metal tool box, plastic bowels and coffee machines bent and damaged to the point of cracking. When tryi g to contact the company good luck. You adjuster will only reply by email. No one will have a conversation and all say they are sorry for you experience. Insurance? $0.60 per lb not even close to enough. I had multiple pieces of furniture destroyed tv's dented boxes and iteam inside crushed (even when marked fragile this side up) on its side. I was offered $30 compensation. After multiple emails to only recieve the same standard we appoligize email is not ok. I have no option but to go to court. Good luck to anyone who uses this company.

   

6. Move from Alberta to Quebec in late October.

   Do not use this company for long distance moving. The unload team were terrible, everything was brought onto one floor, items broken, boxes marked as fragile were handled upside down and sideways. I had four 16" winter tires but received worn out 15" tires in my delivery. I believe my tires were exchanged dishonestly and on purpos. Company claims a mistake but so far nobody else has made a claim of missing tires and it's the end of November. This company does not do proper verification to whom they outsource.

7. Get a quote and pay WAY MORE.

   My quote was $770. After paying my deposit (non refundable), they tell me my items will weigh probably way more than my quote. New quote is $1200. If the items weigh more than the new quote, they will add that amount on. If it weighs less than the new quote of $1200, they will still charge that.
   
   I only packed what I needed to weigh the minimum to fall under $770..
   
   How do you charge for EXTRA weight without even SEEING or WEIGHING my stuff.
   
   I cancelled my move and will be going to small claims court even if it takes forever because people should not be scammed for this type of stuff.
   
   Also very unprofesesional. Dispatch calls 3 hours prior to the window of time stated to me and asks "Hey, can we come by in 20 mins." Why would I ask for a time frame that works with me if I can literally be on site at your disposal.

8. Terrible service and hidden charges.

   Very first quota was $875, and finally paid $2000. Delivery guy English is awful. Come in and said everything need extra charge. Call the office asked cancel the appointment and they said cannot be canceled since the driver already here! No actual weight. The weight depends on estimate, disassembly everything and not installing when they doing the delivery. Said 30 days free storage in the email. And when you ask for that service, they said not available at this region! Super ridiculous company! Not even want give one star for them. Never ever will use this mover again and will tell everybody that I know don’t use them also.

9. Damaged stuff terrible move.

   Hi the team that packed me were great but the unload team just dumped all my stuff in one room and I’m missing a box and damage to almost all my furniture-they used tape directly on dressers etc that took the paint off some of it I’m still trying to remove three months later
   They also wanted full payment before they would unload.

10. If I could give a -5 Star rating, I would.

    Not only were my items delivered 42 days LATE, and $500 more expensive than they had quoted me (they also whited out the freight weight on my form so that's a bit sketchy) there were items damaged and missing that valued almost $7,000. They offered me $30 as a settlement! Can you believe that? $30! A joke. Further, they left me with three boxes that were not mine, as well as a piece of a bed frame, that was not mine. So there's someone out there missing that stuff as well. Finally, when I advised them that I could no longer hold onto this person's belongings (I was waiting for their movers to come retrieve these things as they obviously belonged to someone) and let them know I would be donating them if they didn't come within 48 hours (I had been holding them for a week already), they told me I would be responsible for the lost items if I chose to donate them, and they would provide my private contact information to the owner of those items to set up a time to get the items or for me to PAY THEM BACK! Just absolute ludicrous and a massive eye-opening experience. If you have to pay double the price, it's WORTH IT to not ever have to deal with these crooks.

11. Do Not Use This Company!!

    This company is an absolute disgrace.
    The movers asked my wife to pay them under the table while they were packing our stuff. She said no and they destroyed all our furniture. Thousands of dollars worth of damage including our baby crib. Our exercise bike didn't even show up!! They also made my 9 month pregnant wife move ladders and yard equipment from the backyard to the front because they apparently don't do that. The claims manager did our claim and we are awarded $50!! yes $50 for thousands of dollars worth of damage. This company is a joke and I would use anyone else before these people. It is disgusting how we were treated by the movers, the GM and the claims GM. You people should be ashamed of yourselves. If I could give a negative rating I would.

12. Decent Experience.

    I actually had a really good experience with this company, a lot of the reviews here are negative but I'm assuming it's because bad experiences are more impactful to people than good ones. Anyway, I was contacted by Alex who is a broker that works with Atlantic Van Line. He was well-spoken and very transparent about what costs I could expect. Something I read a lot in the reviews was a difference between the initial quote and the final price. In my case, the initial quote that Alex sent was amended about 4 times as he and I worked together to get a good idea of my move weight. He sent me an inventory list form that auto-updates the estimated weight which I thought was pretty helpful/smart.
    
    Was all pretty standard stuff to be honest, not my first time moving long-distance but was definitely the cheapest.

13. Worst company in the world.

    We recently moved from Winnipeg to Barrie. From the start to end we had very bad experience with this company. We needed to move on particular date range and we confirmed with them before we booked but finally they forced us to move our things a week earlier. Also, did not deliver the items on time. Whenever we called them to inquire we had very bad experience. NOT FRIENDLY AT ALL. VERY RUDE CUSTOMER SERVICE. We lost few things and every item has a damage or scratch. Still waiting for the missing items (> 4 weeks).
    
    BY ANY MEANS AVOID THIS COMPANY!

14. Don't even consider it.

    OMG First off our estimate of $865 cost us $3380. Almost every piece of furniture has some degree of damage (scratches,chips out of wood, broken and missing hinges). Several boxes have items smashed inside. So many keepsakes destroyed. ?? They caused damaged to 1 door,2 floors, heater cover and light cover in the new house. Household items and boxes(clearly labeled)were left in sheds and garage. Not to mention the ignorance and arrogance we dealt with. I've included some pics but there is way too many to post them all.
    PLEASE DON'T REPEAT OUR MISTAKE.

    

15. Do Not Use This Company.

    Horrible experience. Initial quote $1,250 final bill 4,100!! Everything was broken and damaged and we ended up having to pack up and move stuff even though they charged us. NO customer service!! Gross negligence on the companies part. Please don’t use them. Treatment was horrific.