On this page you will find reviews on the company Atlantic Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Atlantic Van Lines – 1.4 (calculated based on 154 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
Beware of this company.
Lied about everything..quote turned out to be 25% higher than originally quoted.. They quoted low on purpose just to get the order..then when they have your furniture..they will increase the price and not release it until you pay. I was originally quoted $2500.00 and then it was increased to $3500.00. Delivery staff were very unpleasant and made the whole experience very uncomfortable. I do have to thank them however for opening my eyes to checking reviews first..now that I see what all the others are saying about Atlantic..I kick myself for not doing my due diligence before hiring them for the job.. .
Avoid at all costs.
I can't believe this company has any business left after reading all these reviews. Unfortunately, we didn't do our due diligence either. first they were 3 weeks late with delivery, gave a multitude of excuses for that. Then, overcharged us by 2000 pounds, we had a reweigh to confirm-no apology or reason given for this. Worst of all we had several missing boxes, mostly containing my wife's clothes, and destroyed patio furniture, as well as a bad experience with the owner, Anita, trying to get insurance money. Finally we gave up and put it behind us. We estimate the loss of property at $6000 with no compensation at all. Never gain!
Worst company ever.
We got a quote and ended up paying double.. They weren't helpful about the amount quoted. Also things were broken. A lot of things and they didn't get replaced because they offered us 50$ and let's be honest.. That won't fix a TV a treadmill a lamp and other items. U have to buy the insurance for them to cover the broken items but if they don't break anything u are out the extra cost plus who knows what they will offer you. Plus they contract out the move so it's technically another company that broke our stuff. We have 2 babies under 2 and would have appreciated them to fix our things instead of offering a ridiculously low amount. And then I asked for her to call me and she wouldn't.. Only email.. Go with another company, spread the word, and don't waste your time and money with these people. 2800 dollars later I'm still pissed.
Do NOT use Atlantic.
These guys charged me over three times the quoted price for my move, and many items arrived damaged. I will never use them again and I hope no one else does either. When I complained about the price, I was told it was a "typo" in the rate quote, and no recourse was offered, but by then they already had all my stuff loaded. In my view, they stole about $8,000 from me.
Crooks.
This company is horrible. They are super sweet in order to book you. They then complain when they arrive and have you sign off on extra charges.
In essence, these people steal others belongings. They hold your items hostage after jacking your bill 3 to 4 times the original agreed upon price. They resort to extortion as a way to make money.
DO NOT USE THEM unless you wish to fund thieves.
Beware These Scam Artists!!
This is a SCAM!! his is NOT a real moving company!! This company takes your stuff, and hold it ransom!! They will give you a reasonable and fair qoute for moving services. The, when they have all your stuff inm their moving van, the extortion and scamming starts!! They demand WAY MORE money than the quote, essentially holding your belongings hostage! THIS IS LEGAL THEFT PEOPLE!! BEWARE THESE CROOKS!!
I wish I would have read these reviews before hiring Atlantic Van Line.
I would never recommend the moving company that I used for my move from Brantford to Sarnia. I was originally quoted $925 (500lbs included in this quote) 26 cents per lb. They told me that I had 3890 in weight and I look at my stuff and wonder where the rest of it is because I can't see everything weighing that much. At the end of it all, I paid $2225.00. They charged me $75 per half hour for waiting for payment before my things were unloaded. They told me my price at 7pm (after my bank was closed) and sent the movers to my place before the bank opened the next day to be able to charge me the extra. If I was 5 minutes late they were going to charge me an additional $75. I offered to do a e-transfer and they had the excuse that their accountant doesn't arrive until 10am, so I couldn't do an e-transfer. They wanted me to use my credit card but they were going to charge me an additional 3% for processing fees. So, I had no choice but to wait until my bank was open to get the bank draft. The movers would not unload one item until they received payment in full for the move. I was also charged Warehouse handling fees and when I asked the representative from the company about that, and I had to remind her that I was loaded one day and delivered to the next morning, she said "it wouldn't have come off the truck." then she said "I will talk to the accountant and get that refunded to you" I also informed her "I want the 13% for the taxes you charged on that as well" When the move was done, I noted so much damage to so many items. I lost over half of my grandmother's crystal from England, the one and only plate I had left from my grandmother they broke, wine glasses from Germany 4 out of 6 broken (things with sentimental value), my pantry the bottom door was ripped off and the back was totally off (they handed me the nails to fix it on my own), gauge marks on my speakers, fireplace credenza (which is less than a year old) gauge marks on a decorative table I had a my door, major gauge marks on and pieces of wood missing from my bedside table and probably more damage if I really looked around. Their response was "You will have to put in a claim for all the damage" "I will send you the claims form to fill out", I haven't received it yet. I asked for a copy of the CAT Scale weigh in and a copy of my bill without all the white out, still haven't received anything. Other than getting everything here, I would never recommend them to anyone. I thought that if I used a professional moving company, I wouldn't have any damage but I will say I have moved many times with friends and family over the years with a lot less damage done to my things.
Lying theiving crooks.
This was by far the worst, period. I chose to move my 425sq ft apt to a city 375 km away. I asked them for an estimate, etc, giving them a list of belongings. The quote can back at $765 plus taxes. And any other incurred charges. I'm glad I took pictures before the place was packed up, and after it was. Their drivers were over 12 hrs late picking my stuff up. Then the next day, at 5:30 pm, she calls me to arrange delivery.. Which also is not corresponding with the original agreement.. And politely informed me of the cost..$2380! Over triple the quote, saying the scale weight was almost 3000lbs!! Yeah, maybe if you weigh the crate it's on with the three movers sitting on it!! Then she says, "oh we can provide storage for five weeks for free" WHAT?!
..definitely being overcharged, put out, and basically feeling completely violated. Maybe one day I will get my belongings back, and they will be in perfect condition.. But I have lost my optimism. Moving companies are lying thieving crooks.
Moving with Atlantic Van Lines.. DON'T DO IT!
This is the worst experience I’ve had with any company. Everything in the agreement was broken. They gave me a four hour window of when they would arrive to pick up my belongings; I had to wait 5 hours. I was told that the delivery date would be 2-6 days. They DID NOT say business days and did not say departure was from the city I lived in, not my house. It took them three weeks to delivery my belongings from Calgary to Victoria. I would constantly call and ask where my stuff was and they kept telling me its going to be there in two days, over and over again. They had my textbooks, which I need for school so my grades fell because of them.. In addition, I got charged double what I was quoted and they tried to over charge me by calculating the taxes incorrectly! I don’t think I had a single piece of furniture that wasn’t damaged. They transported my vintage record player upside down, which now doesn’t work. When I asked for compensation they used every excuse they could to not reimburse me for the damage but they gave me a whopping $75 for the inconvenience! Are you kidding me?! I STRONGLY discourage using Atlantic Van Lines. Their customer service is appalling and I was treated terribly. It would have been cheaper for me to buy all new belongings than to go with Atlantic Van Lines.
My moving experience with Atlantic Van Lines.
Hi, my name is Victoria and I would like to thank everyone at Atlantic Van Lines. All the office staff, and the 2 movers who were amazing when picking up my stuff in Ontario.
Being a student, and moving for the first time, I had no idea about the moving world. I must say, it felt good to know the office staff was willing to help out and every time I called I was satisfied with the conversation because they cared enough to help me.
Delivery team; hats off to them. With Quebecs cold weather and snowfalls, they still managed to deliver my items before I go away to visit my parents for Christmas and I really appreciated that.
THANK YOU ATLANTIC VAN LINES!!
Do not hire Atlantic Van Lines, unless..
Today, when you go home, take a moment to look around your living room. Take a good look at all your furniture, your favorite chair, maybe some pieces are still not fully paid, or maybe some of them have been in the family for a while. Go to your bedroom and do the same. Think about how much money, effort, and time, has taken you and your family to gather all the items that make your home be home.
Now close your eyes, and imagine every single piece of furniture with a visible scratch and, for some, imagine that small pieces of wood have been peeled off. Imagine your lamps with broken shades, or darkened with spots made by an oily substance. Imagine one of your kids bed gone, and the dollhouse that made your daughter happy last Christmas vanish.
That’s the experience I got with Atlantic Van Lines, for over eleven thousand dollars, plus broken and lost items.
I will begin by saying that I have moved about 22 times in my life. Out of those 22 times, I have hired professional movers only 10 times. Well, make that 9, because the service I got from Atlantic Van Lines has not been professional at all. Here’s why:
On July 15th, 2013 I confirmed my move from Edmonton, AB to Waterloo, ON, scheduled for August 10th. We were excited about hiring, for the first time, a professional service to take care of the move, from packing to delivering. We didn’t know the rules, so we asked at least a couple of times what should be done before the move, with the same answer both times: “nothing, don’t worry about it”.
Friday August 9th: Even though we were told to expect a phone call to setup a time for pickup we didn’t receive a phone call all day. When I called, around 16:00, the answer was “the schedule is not finalized, so by the end of the day you will get a call”.
Saturday August 10th: For some reason (we thought we hired a professional, serious company), we hoped someone would show up. Around 11:00 am, my call was picked up by a person clearly annoyed by my inquiry, saying in a rather rude tone that they would show up between 10:00 am and 5:00 pm. Around 3:00 pm the same person, now even more annoyed and more rude, said they would show up before 5:00, assuring they would have the truck loaded in one or two hours. This person didn’t even asked me who I was, neither looked up anything on a computer; she just brushed me off. Of course nobody showed up. My emails to customer service remain unanswered until now.
Monday August 12th: After a very stressful Sunday, we finally made contact with Atlantic Van Lines. Early in the afternoon they sent somebody to pick up our items. We had to sign the paperwork for our new home, so we were already in Ontario, and were forced to ask friends to be at our place to make sure the movers would take everything. Movers warned immediately about two things: the truck was not large enough to take everything we had, and it would take 10 hours. Atlantic Van Lines did nothing about it, and sure enough, it took 10 hours and some items were left behind. Our friends had to pitch-in packing stuff to make things go faster. Of course I had to get rid of my wines and liquors, because Atlantic Van Lines neglected to let us know they would not take those items, even though we asked more than once if there was something we needed to know. A standard letter would suffice, you would think, but that’s professional thinking, too high level for this company.
Tuesday August 13th: They came back to pickup the rest of our items. The surprise of the day is that when I talked to the manager of Atlantic Van Lines (Lucy), she knew nothing about our case, even though we were told (by Farah) she was aware of everything.
Friday August 30th: Items were delivered at our home, after 17 days (14 in transit, and we were told 5 to 10 days in several occasions). We paid the trucker. What we found later was shocking.
Two broken book cases (broken in half, literally), two missing bicycles (delivered a couple of weeks later), my daughter’s dollhouse missing, one of my kid’s bed missing (also delivered a couple of weeks later, with some damage), more than half or our wine glasses broken (why? Because they packed them underneath pans), things thrown into boxes carelessly, stained boxes with an oily substance, no lamp made it intact, broken adjustable legs of the stove, most of the furniture with visible marks of being hit or mishandled, and the list goes on and on…
I have never seen a display of such unprofessionalism and bad service by a moving company. Clearly the people doing the work are not professional movers. I have seen professional movers before, and these are not it. To be fare, it is not the movers’ fault. These are guys hired and sent to work with no training, no experience, and they are doing what they can to get things done.
Fabolous Service.
In my opinion this company did a good job with our long distnace move. I had a few small items that were damaged, but in general everything that was important to me and my family we recieved in great condition.
The best was that everything did arrive on time. The last time we moved with another van lines we waived over 4 weeks to recieve our stuff and no communication. This time it was easy to track our shipment, and we were able to have our possesions back fairly quickly.
I wouldn't hesitate to use them again.
And I would recommend them due to their customer service.
B. Lei.
Never Use Atlantic Van Lines.
WORST COMPANY EVER .. this company has no way to track a shipment, their attitude on lost items is lets wait and see if it shows up. The insurance is a JOKE, you cannot insure individual items only the entire shipment, so any loss is divided by the total weight. They "weigh" your items without you present so no way to verify the weight. We weighed ours as we were packing and there was a 1200 pound difference to their total. They charge you for a reweigh which you also are not present for. On the lost item they settle at 60 cents per pound but they also have a $395 deductible (for what I don't know, they LOST the item). To make matters worse when you agree on the lost item weight, they still charge you for the delivery of that item even though you NEVR get it . The customer service is abysmal, starts out OK until there is a problem and then Anita the manager is never in the office, nor will she return phone calls. Our only resolution was disputing the charges with the credit card company, oh yeah, they also charge you a 3% surcharge for using a credit card….. AVOID AT ALL COSTS.
Rip Off Company.
Atlantic Van Lines was the worse company I have ever dealt with. I originally got a quote for a two bedroom with no big appliences for 825 that was with 30 days of free storage and they would wrap my items free, I packed my own boxes. When they got to Ontario 7 days later, they then proceeded to tell my my new price was 2727.40 almost over 3 times more then I was quotes, they had sooo many hidden fees. Less then 30 days after I got a call saying they had my stuff they told me my month of free storage was up. They said the free month started from the day they picked my stuff up even tho they had told me that it would be in a staorage unit for 30 days not in the back of a truck. They wouldn't even tell me where my stuff was until a month after they got here. Worse company ever. Liasr! I would never recommend this copmpany to anyone. RIP OFF!!
Poor service.
We moved from Markham, Ontario to edmonton, alberta. Estimated cost by salesman was $4000 and actual invoice value was $9850. Poor estimate by the saleman in spite of actual verification of articles prior to providing an estimate. When the goods got delivered, many articles were missing including boxes containing expensive items, bedroom sets, etc. Looks like Atlantic Vanlines sub contract delivery to someone and delivery folks service was totally unprofessional. They did damage walls at the time of getting the furnitures in. Above all these hardships, Atlantic Vanlines response to claims were pathetic and totally un professional. It is now more than a year of my move, yet to recieve even a single penny for the lost goods or damaged wall in the house. Worst nightmare for me and my family. Will never recommend this to anyone.