On this page you will find reviews on the company Brightline Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Brightline Moving & Storage – 4.5 (calculated based on 330 reviews).
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Stay Away. It’s not worth it
In short every thing you’ve read about this company is true, so I whisks think go into to Much details. I plan to post a negative review anywhere Incan online about this company and their professionalism and moving scam.
1) there slaes people lie to get you on contract, pay a deposit and then broker you off to a 3rd party
2) thee party shows up and quotes you 2xs the estimate that was given by Brightline, you’re stuck because because you’ve booked flights and have a move out date
2) sales person said 7 days delivery, call after two weeks too hear that it’s 7-21 days. After several phone calls to the 3rd party which seems like they run their business out of their house. I was told shipments t in route
3) they refuse to take nothing else but cash or US mo why order, was going to charge me $500 for a i haul because truck cNt get through gate. Goods not mine… they shipped the wrong goods
4) now 5 weeks later, 3rd party no longer fee answers their phone or emails, Brightline keeps saying that 3rd party says it’s loading in 2 days, this was 3 weeks ago
5) Brightline makes no effort or responsibilities for their 3rd party, you get you signed their bill of lading, or we only tell you what they tell us. Still no goods
6) DONT WASTE YOUR TIME and money
Bait and Switch Scammers
Spoke with Gio regarding shipping material for a time sensitive job from San Diego to Seattle. He said they could do it. Gave a deposit and 7pm the night before pickup the truck driver calls and says he will need another $2000 to do the trip. Called Brightline and they will not refund my $1250 deposit in spite of their agent lying to me. DO NOT USE THESE SCAMMERS!
Good job!
We have used this company for all of our moving needs and they are absolutely fabulous! Always on time, very respectful of our property and items, and very fast and efficient. Reasonably priced and always have a smile on their face!! Absolute best moving experience ever.
Outstanding!
I didn't have a lot of stuff, but the movers were high-speed and efficient. The movers were on time and explained everything before starting to make sure there were no misunderstandings. They were respectful and careful with my personal belongings. I would definitely use them again the next time I move, referring them to others. Overall, excellent service.
Scammers. Liars. Poor Customer Service
This company was renamed from "Brightline Moving & Storage" after the numerous lawsuits and complaints in an effort to get more business. BEWARE! This company lied to me saying they are not a broker and one of the only moving companies that handle cross country moves end to end. The day of my move another company showed up at my door and quoted me 105% above my moving estimate after a 3 minute glance around my place. They prey on customers with deceptive and manipulative sales tactics to have you sign with them and put in your $750 deposit. They also lied that I would get a quality assurance call before my move to ensure my inventory was around the price estimate and see if I needed to add or remove items how it affected the price. I called and was told the quality assurance employee was out of office and that "it didn't matter" because the broker company would give an estimate either way. See below what I submitted to the Better Business Bureau and my communications. When I gave my inventory to the sales representative Sylvia Kerr she said she would send a contract and to reply to the email with my full list of inventory, which I did. When I called after the moving fiasco another representative claimed there was no inventory on file for me and that they "doubt" my things were under 286 cubic feet because "nothing fits in those containers". Meanwhile when my things arrived, the subcontractor delivery company said they estimated my things fit in a 200 cubic foot container and I was definitely scammed.
Manager Mellie Reed refused to review my case or address my concerns. See below what I reported to the Better Business Bureau. I am convinced most of the positive reviews on here are fake and written by the company.
These items provide the original moving estimate from Brightline and the document showing the extra fees the carrier Map Express Logistics charged with manipulative and coercive tactics that are not explained. The Excel document details analysis of what items were removed from my original inventory in an effort to get down to my original quote estimate, and what items were added (4 Ikea storage bags and a rug) for un an explainable extra approx. $3,000 in fees. The carrier charged me 105% above my binding price estimate from Brightline, which is not legal according to the document section I uploaded in the Brightline contract. I am also including the email to the Brightline manager over the charges, who has not been willing to review the case in detail, claiming they're not responsible and it is my fault I signed with their carrier when I wasn't comfortable, after being repeatedly threatened and bullied by the carrier representative on the day of my move out when I had to hand in my apartment keys in.
Excellent!
This company was a relief. They were easy to book, very accommodating and replied very fast. The movers were helpful, punctual, and very easy to deal with. Everything was well-taken care of. I will surely recommend them to all!
Professional
Punctual, professional service. Many thanks. Very easy-to-use website, and that I won't hesitate to use them again for future moves.
Great movers!
Just used this company to move a few miles down the road. Great customer service, great workers. Very helpful and they listened to exactly where we wanted things placed and positioned. Covid safe operation with masks and distance. I would highly recommend this company.
Good Work
My experiences with Brightline Moving & Storage Company and Storage were an absolute delight. From start to finish, the staff was thorough and had complete delights to work with. I highly recommend them without hesitation.
I would highly recommend this company to anyone!
This moving company is fantastic! They have been flexible with my moving schedule from Florida and met me three different times with each load. They were so fast and handled my furniture, boxes, etc. with care! Nothing damaged.
Superb!
My wife was a bit unsure of the quality and reliable services in such low cost. However, the great team literally proved themselves. The move was also accomplished within the due time leaving no trash behind. I feel myself lucky to find out these movers.
Awesome
Fantastic experience with this company. I recommend hiring them for your moving troubles very friendly and professional and on-time hard working and kept our stuff safe and secure five stars and highly recommended using them! Thank you so much!
Good job!
I had a great experience moving with this company - which is saying a lot for something that is inherently stressful. They were able to handle some tough objects. They were so flexible too, willing to shift plans and help me get furniture boxes from my boyfriend's place since I had some delivered there. They were really responsive in providing initial quotes, they were also responsive for all additional follow up questions I had. Will definitely plan on using them again, and highly recommend!
This business has my highest recommendation!
They were willing to collaborate with me to solve the problem without making me feel awkward or rejected. This was really beneficial. My move necessitated shuttles on both ends, which meaning I had to move my belongings three times before they were delivered. This was handled really well.
Good Work
Ethan and the team who visited us from the start were easy to deal with & the guys making a move were excellent. All packed up and unpacked before we knew it. Great Job has been done. Thank You so much to the team. Recommended to all.