On this page you will find reviews on the company California New York Express from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating California New York Express – 4.5 (calculated based on 65 reviews).
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Solid.
This is a very direct, super efficient way to move from NY to CA (and reversed). They were one day later than the window, but they reimbursed us for that late day very soon after and were very accommodating. I recommend!
Don’t book CA-NY Express before reading this
If you’re looking for a reliable moving company that does a good job, but also does right by its customers when they mess up, I sincerely recommend you keep looking.
I am sure that sometimes CA-NY Express (also known as California New York Express Movers, and MoveEast) completes a move smoothly. That was not our experience, and chances are it won’t be yours. Things go wrong. And if they do on your move, please know that CA-NY Express will not hold itself accountable and will not make it right.
Our move was understaffed — a clear misjudgment on the part of the mover, as we were very up front about our belongings and time frame. CA-NY Express assured us numerous times that their team would be able to pack and move us out by 4pm, which was our co-op regulated end time for all moves. Around 1pm, it became very clear to us that there was no way the job would be completed in time. We started to assist with the packing and were thankfully able to secure an extension on elevator use until 6pm.
Even so, the movers ran out of time, and were not able to get our couch out before 6pm. The movers tried to call the main office, but no one picked up. We were offered zero alternatives or solutions (like sending a truck the next day, etc). We left NYC that night and had to pay someone to remove the couch (which they were able to do no problem) and dispose of it.
So we lost our couch. We liked it a lot. It was an expensive ($XXXX), long-term purchase, the priciest piece of furniture we owned. CA-NY Express told us to 'try' to get it covered by insurance, and if that didn’t work, that they would make it right. Insurance said no because it didn’t get damaged or lost in actual transit, so we asked CA-NY Express to cover the original cost of the couch (even though the same couch now costs about $1,000 more and has a one-year waitlist). CA-NY Express refused.
We couldn’t believe it. We chose a reputable mover, a mover that charges more than many others, because we believed we were paying for a better service, for expertise, reliability, and accountability. Don’t be fooled like we were. An honest company steps up and does the right thing when they make a mistake. CA-NY Express says they will, and then they don’t follow through.
They did offer us some compensation for the loss — less than half the value of the couch at purchase, but not an insignificant sum. It felt like hush money. We decided to decline it, and share our experience with you, so you can choose a better moving company, one that will actually move all your stuff.
And if that’s not enough to scare you away, many of the items that did make it to our new home in California, arrived damaged, including our elliptical, media storage unit, two desks, two tables, and several kitchen items. Almost 3 months later, we are still waiting for the insurance to come through to cover the damage. And to add insult to injury, we practically had to beg the movers on the California end to rebuild our furniture (they seemed to think it wasn’t part of the job and did a sloppy, slapdash job of it).
Moves are stressful enough. Don’t trust CA-NY Express with yours. They will say all the right things up front, but they won’t keep their word. Not a company worth your business or your good faith.
Not worth the money.
Don't use this company. They have not responded to my complaints, which I share for you here:
Things started off great with quick responses from customer service and a sleek interface for getting a quote. The quote was pricey, but I decided that it must be because of the distance and good service. I was wrong. Things go downhill from here.
The move out of our 2 bedroom 1.5 bath apartment took 5 hours. We packed 100% of the items, so it is unclear why it took so long. When we moved out of our same-sized apartment, the movers from another company took 2 hours. Even my neighbors commented that they were surprised the movers were at the apartment for so long.
The movers spent excessive time and material wrapping and tapping items including those that did not require wrapping (e.g., a foam dog bed, a plastic desk chair mat, a plastic garbage can). The total charge for wrapping was $1,400, which is excessive. (Oh, and the plastic desk chair mat broke and has a big crack in it.)
The movers dropped several boxes on the ground outside when loading them on a dolly to move them from the property into the truck. There is damage to various items. None of them are priceless, but it is very disappointing given the price tag for this move. They also didn't inform me that it happened. I watched it happen through the window. Very unprofessional.
I was not allowed to verify the cubic feet in the truck, which would have been important to confirm that it matched the quoted number. Our movers to CA (other company) allowed us into the truck and showed the markings on the side that indicated how much space had been used with our items.
There was a huge issue with billing since the transaction was canceled as it was processing. They asked me to run a different credit card even though my bank had shown the withdrawal. Very shady. The issue is likely with their credit card processing vendor Clover, but there was a deep lack of empathy and ability to come up with a solution that would resolve any additional stress. I asked multiple times to get the accounting team to talk with my bank, and the customer service rep refused to put me in contact with them.
The movers scuffed the wall in both of my apartments.
The movers took with them a package of face masks that I had out for myself that was near where they put their coats/things and was not there when they left. They didn't pack the masks with any of my items. I assume this was by mistake.
The movers broke my water filter by dropping it on the ground after using it to pour water. I bought the movers Gatorade, but they used up all the gatorade and asked to use the Brita filter. They broke it when attempting to refill it.
This list has also been sent to the company, and they have no responded.
Not worth the money. I would not recommend it.
Great price, professional staff, amazing experience!
My wife and I had a relatively small move of about twenty packed boxes and a few pieces of furniture from Los Angeles to Connecticut. I researched companies for about a week, and I was having a hard time finding companies that both seemed legit and didn't have an incredibly high minimum charge. During a Google search I ran across CA-NY Express Movers and I am more than happy that I did.
From the beginning, I was struck by the fact that I never received any unnecessary scam-like calls to ask about my move once I gave them my info (I still get calls from other companies I declined). My consultant, Eric, was easy to work with and super responsive to my emails and calls. The first estimate I got was half that of all the other companies I had contacted, including an added guaranteed delivery date. I was even more surprised at drop-off when my final price was exactly what I had been quoted online!
On both sides of the move, the movers called me before arrival and were quick and professional. My stuff was picked up on the date I had reserved, and dropped off on the date I had guaranteed (for a relatively cheap add-on). I also received daily email updates about where my things were.
Overall, I have no complaints or negative things to say about this company. This move went so much better (and cheaper) than I had expected it to go, and I truly believe that is because I found this company. If I have to move back to LA for any reason, I will absolutely be going with CA-NY Express Movers again!
Do not use this company.
I am not generally inclined to write reviews however, the very rosy reviews of this company are highly suspect to me. My items arrived in NY with EXCESSIVE wear. ALL Of the boxes were crushed, 1/3 of the moving blankets "protecting" my furniture had holes from wear during transit and I found a number of broken items in boxes (including a metal grill pan that was broken). I have moved cross country twice and understand that moving takes a toll on your stuff. This however was more than excessive.
Additionally, the movers did not practice social distancing, took off their masks and refused to wash their hands. Upon delivery one was talking to his friend about how he wasn't feeling well.
I would choose another company.
California-New York Express Movers.
This company put my mind and pocket at ease. Everyone that my son and I dealt with was professional, friendly and efficient. The entire process was seamless. This company has followed through on all of my expectations. The greatest gift that I could offer anyone who is making a move between the east and west coast, is a recommendation for the use of this company. Movers don't get better than this!!
Great moving experience.
Highly recommend! Recently moved from Brooklyn to Los Angeles and transition was smooth thanks to CA-NY Express Movers. The movers on both sides were communicative, professional, friendly and super fast! (Epi & team in NY, Andres & team in CA. I got daily status updates on the location of my belongings so I was able to track their progress. Everything arrived on time, intact and complete. Would use them again in a heartbeat!
Ca-NY Express service.
Fabulous company. The crew loaded the moving truck in record time. Delivered to east coast in record breaking time and all things
arrived in great shape. Unloaded the truck at my new residence
in record breaking time as well. Best service!
NYC College student moved back to CA.
It was really quick and easy both for pick up and delivery, and the people were very helpful! As a 19 year old handling moving across the country on my own, I really appreciate how communicative and helpful the company was every step of the way.
NYC to SF Move.
I moved a 1-bedroom from New York City to the Bay Area (Peninsula). I surveyed multiple companies for quotes and CA-NY Express gave a competitive quote along with an in-person estimate. They were prompt in terms of the timing and facilitated an end of month move.
There was no issue or damage with furniture moved including a dresser and a couch. The self-packed boxes did not have an issue. The movers were friendly in reconciling the lists on both ends. In addition, once the truck was moving across the country, you received an email with a daily update on where the truck was. I would recommend the company for another move.
Great experience.
Just used them to move from SF to NYC - went really well! Good price, super communicative, prompt on both sides of the move. Will use again when I eventually go back west!.
Highly recommending CA - NY Express.
From receiving a quote within hours to delivering our items safe and sound, we've appreciated the great communication along the way and the positive attitude of our onsite mover crew!
They showed up on time, delivered sooner than estimated and simply made this move a very exciting and smooth one. We can definitely recommend this service to everyone looking to move from coast to coast.
What we especially liked about the process was daily tracking of our shipment and email communication with an adviser who is assigned to you and who is in constant contact with the moving crew.
Thanks again for all of your help! We wouldn't have been able to do it without you!
Wonderful!
The movers couldn't have been friendlier! Smooth experience on both sides of the move. Highly recommend..
Fantastic, reliable company.
I had an excellent experience with CA-NY Express. After 9 years I decided to move back to LA from NYC (east village). After doing some research, I called CA-NY Express and was immediately impressed by the customer service. I got a very reasonable and affordable quote, and the customer service rep was happy to answer my list of questions about packing, timing, and process. The movers came on time and were very professional and knew exactly what they were doing (parking a large truck on a small busy street in the east village was not a problem for them). It was a seamless, quick and easy process. They delivered my belongings in perfect condition to my LA home. CA NY express offers free storage for up to 30 days and delivery is included in the overall price. Being so overwhelmed with such a big life change, I felt so lucky to have picked this company/service. They made my life a lot easier.
Definitely recommend.
Has a terrific experience with CA-NY Express. They moved me out and in efficiently and on budget, and - more importantly - did so within their prescribed window.