On this page you will find reviews on the company Capital City Moving LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Capital City Moving LLC – 4.1 (calculated based on 160 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
Fraudulant claims - Financial and property loss
Was given a quote after providing the exact number of boxes by size and photos of the little furniture to be moved. First driver that arrived said they had 6 weeks to deliver and wanted an additional $1,000. They planned to store my things until dispatch coordinated additional loads. I sent them away.
I called Capital City to complain so they coordinated another truck. The second carrier required $2,000 more than what I was quoted. The driver also required cash and would not provide a receipt.
The driver did not use padding on the furniture and crammed/stacked product where-ever it would fit.
As a result a rare art deco table (iron) was broken and cabinets were badly scratched.
I was told by Captal City that the driver would take 4 days to a week to deliver. On the contrary, the driver told me he would drive straight to the destination with few stops.
I had 24 hours to meet him 1200 miles away.
When I asked him to store the load (according to Capitals promise) he said that it would be stored in Florida and had no idea how long it would take to get it back to NC.
The three selling points Capital City Moving made could not be further from the truth.
Their quote was exceeded by $2,000
The load was poorly handled and badly damaged
Storage was not an option at the area I moved to
Horrible customer service
We did not use this company thank god. They cold called me and gave an amazing price with guaranteed money back if cancelled within 3 days. $500 discount if you book today. Come to find out, they are just a broker. When the actual movers show up, they up the price by thousands and by that time, you are stuck so you have to pay it. We found this out within the 3 day window so we canceled. It took over 30 days to get our money back and I had to have the bank do a charge back. They took 10% cancellation fee which was never disclosed over the phone. Lots of phone calls made with none returned. This is not how a legitimate business conducts business. You have been warned.
Fraudulent Company
Do not trust this company. They have a great sounding salesperson that contacts you initially, giving you an estimate for all of your things. Then on the day of moving, the actual company that bids for and picks up your things will increase the price drastically. My estimated move cost started at $2400 and increased to $4200 on the day of the move. Here’s an example of what they did, capital city moving “estimated” that my bed and box spring would take up 60 cubic feet (cf). The moving company that showed up told me that those two items would actually take up 200 cf in their truck since nothing could be stacked on top of them and they couldn’t turn them on their side to make more room. They used this, and other previously accounted for “unstackable items” to almost double the price at pick up. I knew these movers were sketchy the moment he took a look at all my stuff and told me he would give me his special price. He then proceeded to show me the price of a uhaul that would cost $7k to make the price increase not look so bad. All in all, just save yourself the stress and heartache and go with a reputable company because these guys are not it.
A bunch of scammers
Avoid this company at all costs!!!! This company does nothing but sell you lies on the phone, lock you in on a non refundable deposit and intentionally inventory your items incorrectly to then adjust your items later on your “quality assurance” call. Which will then require another deposit! Then what I have noticed they use cash extortion techniques on the day of the move with their third party move to get more money out of you. Some customers have filed legal complaints and law suits. Some people are out $5,000-$15,000 dollars because of their dirty tactics. Some people have complained of their items never even arriving to its final destination.
Beware.
Avoid this company at all cost!!
I used this company to move me from California to Oklahoma. First off they tell major lies about when your stuff will be delivered and they hire people who are doing fraudulent work! The first set of movers they sent to my house had no tools and they were asking me to Zelle them money! I sent them off and called capital city moving back and told them send another crew because capital city moving wouldn’t refund me my 2,000 dollars back even thought they hired unprofessional people to come to my home! So they send the next 2 men out the following week to get my belongings and I went from a contract pay of 4800 to now paying 9,000 dollars for a 3 bedroom move! This was beginning of October and I still DO NOT have my belongings and when I call capital city to tell them my concerns they give me the run around and claim a manager will call me and they never do!!! So sadly I found out the company they hired are not even legal to be doing moves. They are using fake DOT numbers and fake names on contracts! My stuff has been sitting in a storage, and the mover asked me to send money to an account that has nothing to do with this move! Save the money and the headache and move your home yourself! They are all scammers and now they have a huge lawsuit on their hands for contracting movers who are committing fraud! If you are reading this please file lawsuits immediately! Myself and 4 others are already in the process!!
Don't give these people your money
We still don't have our possessions.
This company that claimed they could move my household to another state. They quoted me approximately 5000$ They used terms like "we" and made promises detailing how our things would be moved. In fact they are a broker and had no idea who was going to move our things. After agreeing to the quoted amount we found out that they have a 1200$ non-refundable deposite. After deciding to save money by not canceling they charged us another 4000$ by judging how much we had to move after the first quote. When the actual moving company showed up we were charged yet another 5000$ AFTER our things were packed in the truck because the company charges by square footage, again something that was not disclosed previously. Not only did we have to pay nearly 14,000$ for the move but the truck provided did not have enough room for all of our belongings causing us to have to rent another truck and move the rest ourselves. Also, we were promised that the company would take apart our furniture which was not the case and that they would move us with out extra charges but actually will charge extra for moving boxes up-stairs (we moved into a two story house). Both the broker and the moving company have been very very difficult to get ahold of, dodging calls and not responding. They picked up our things three weeks ago and have yet to hear from the company as to when they will arrive. They have in their possession, my father's cremains, family photos and other irreplaceable items. The stress this has caused my family is forcing me to reach out and ask legal advice. Please don't hire this company, save your sanity and your money.
Worst experience ever
I have never worked with a company as rude or fraudulent as this one! Moving is stressful enough but to be lied to from the beginning and then when you try to cancel with more than a months notice they keep the deposit and hang up on you!! I was told that I could cancel anytime but if it was outside 3 days I would have to pay a 10% penalty! That I get and I am willing to pay a fee! But to retain $1474 dollars for a one hour phone call is stealing! The CRS was so rude and literally told me she couldn’t care less what my conversation was or how much in advance notice I gave them I wasn’t getting ANY of my deposit back!!! Most unprofessional company and I seriously do not know how they are still in business!!! The fact that they represent themselves as Vet supporting is so incredibly insulting!!! I even thought OK they are keeping my money and have done nothing to earn it so I asked about their packing service! I figured I could at least use them for that and I wouldn’t feel so bad throwing away almost $1500 and then I was told told no sorry we only offer packing services when it’s incorporated with a move! Comon!!!!! Work with your clients just a little and don’t just try to screw people because that’s what your doing!!!! You should send your CRS folks to school to learn how to be true customer services reps and not just mean Too Bad attitudes!!
Hire Them Again!
Moving day is always stressful. Unfortunately, the wrong moving company only increases that stress. Fortunately, this moving company is not one of those...they are fantastic! They wrapped our furniture and were super careful with everything. I think it ended up being only a little cheaper, but I would definitely use them again. A must-hire moving company!
Move of elder patient on limited income
A zero if it were possible! Worst company ever and what a scam to add the LLC to the end of Capital City Moving. You guys have taken the name of a reputable company and added LLC! You guys are just scammers and completely rip off the elderly. Making quotes on moves you know are no where near what will be charged taking advantage of people in need. Karma will catch up with every single one of you and I wonder how you sleep at night. Do not use this company!
DISHONEST COMPANY
DO NOT USE THIS COMPANY. THEY ARE SHADY AND DISHONEST. I was told it would not be an issue to cancel my booking and get a refund within a five day period. Now that I have placed $500 deposit and attempted to cancel reservationt a few hours later they now state the funds will not be returned for thirty days!!! They use electronic checks so you have no options to block the funds or work with your bank. So your funds are lost until they return them if they return them. Now that I want to speak to a supervisor regarding this matter I am being ghosted and have NOT receieved a phone call back regarding this matter. COMPLETELTY DISHONEST!!!!! And the person that helped me do the booking is not answering my e-mails regarding this matter. Once you book you are not worth their time.
Move again!
Every single move was more than excellent! The team that comes on moving day is just charming and professional! They helped us scope the amount we had to move, moving boxes and packing paper, time to wrap, time to load, time to move and unpack at the destination, the correct type of insurance. As much as we now want to stay for some time at this place, we'd do it a 5th time with them if we had to move again!
Great Work!
Recommend Capital City Moving and especially Bergstrom. Bergstrom was super friendly and reassured me that all my pieces of furniture would be fine. They called me about 40 minutes before their arrival for an ETA and were right on time, and even came before my scheduled time by a few minutes which was nice because I wasn't waiting around or anything.
Thumbs up!
I hired Capital City Moving for a move within CA, and they showed up on time. They packed my entire house on Day 1 in 3 hours and on Day 2 moved me efficiently to my new home. I will hire them without hesitation if I have to move anytime in the future. They are great, and I love supporting local family businesses!
Brilliant move with us!
The guys arrived early on our moving day, worked hard without stopping, and came in under the quote. We were incredibly blessed with their attitude, hard work, and service. I highly recommend Capital City Moving!
Great Customer Service!
The Capital City Moving crew were on time. They took all steps needed to make sure that everything was done properly and corners were not cut. The men were professional and efficient. The job went smoothly. I would definitely use them again.