On this page you will find reviews on the company Capital City Moving LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Capital City Moving LLC – 4.1 (calculated based on 160 reviews).
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VERY NICE
We've hired an Capital City Moving company once before, and they were just as excellent then. This time the move was relatively long and with a lot of furniture. But, it was well managed by the moving crew. Super impressed. Cannot recommend it enough.
Great Service!!
They were absolutely amazing! The cost was reasonable. They moved all my furniture and boxes in record time and went above and beyond to sort each of my items into the fitting rooms and help me set up my bed!! I cannot recommend Capital City Moving enough, and I will use them for all my future moves!
Superb
High-speed, friendly service -- I had to move from my storage unit to a new apartment, and they did it in less than two hours. Highly recommend!
WORST experience ever!
This service is a broker, not actual movers. They seem to give you a good deal then double it after they've locked you into a contract. The actual movers they hired were a nightmare & Capital City was NOT helpful in righting the situation. My belongings took over a month and a half (guaranteed w/in 21 days and a ton of my things were broken or missing. Original cost was going to be $4300 but doubled to $8400. They didn't care that I couldn't afford that.
King movers!
Prompt and professional, good service at a reasonable price. Excellent service, I would recommend them to all!
Wonderful!!
Excellent prices - straightforward to organize with great communication. The driver was very experienced at moving my challenging load. Thanks, Capital City Moving will definitely recommend Capital City Moving!
Came on time
Came on time. Packed and loaded up furniture very quickly with no problems. Pleasant and hardworking. Excellent communication, service, and price.
Stress-free movers!
They were accommodating, helpful, quick to reply, then lovely. They made a stressful situation go away. It went so smoothly and far faster than I anticipated. The movers worked carefully, quickly and non-stop; I used to be really impressed. Indeed recommended from my side!
Smooth Move
The quote from the owner was timely. The movers worked very to the point at the job to be done. They were friendly but professional. They did an excellent job in organizing my storage space. I would use this service if I had additional moving needs.
Use technology!
The moving team was fantastic. Very friendly, efficient, and careful not to damage any belongings or walls. I will not hire them again for a move, and you should too.
Horrible, stay away
It all starts with some very nice professional-sounding and bubbly people calling you and assuring you that they will take care of you with the best price and highest quality on the market. What they don't advertise is that they are just a broker whose only involvement is to transfer your order to another company and have zero responsibility for whatever happens.
If all goes well, then you're lucky - I'm guessing that's where the positive reviews are coming from. If something goes wrong, these people have ZERO interest in helping resolve your problem, and they refuse to take any accountability for it. I wish I had just picked an actual moving company directly instead of bringing my business to these completely useless, and actually harmful, middlemen.
Other than just being useless, here's what they do that makes me recommend that you stay as far away from them as possible:
1. They do not do their due diligence when choosing a company that will execute your move. Google "East Freight Logistics" to see what I am talking about. At the time of my pickup, this contractor was already IN THE LOCAL NEWS for delaying people's deliveries for months, not answering to calls for weeks, not giving ETAs, etc. I had a very similar experience with what's described in the news articles, although luckily I just had to wait for a little under a month. Capital City could only tell me that they "will be doing away with this contractor". Why this hadn't happened 3 months before I will never know.
2. They promise you things they know they can't deliver. During the initial phone call, I was told in no uncertain terms that, being the large professional company they are, they offer next-day delivery of my items! I was immediately sold, and it made sense, since my move was just over 150 miles. As soon as my stuff got picked up and I called Capital City to confirm my delivery date, their rhetoric changed to "it's standard that for this distance it will take up to 7 business days, we don't know why you were promised next-day delivery." When my stuff actually showed up almost 4 weeks (!) later, the contractor company refused to compensate me for anything, because apparently the actual contract (that I don't even have access to now, with everything being online) set their acceptable delivery window to 30 days, so they are well within the limits. Amazing sleight of hand, 1 day becomes 30 days in the blink of an eye.
3. They low-ball your original estimate! You might (as I did) want to choose this company because their estimates are lower than what some smaller companies offer. Don't believe that. Three days before your pick-up date (when you had already put down your deposit, and it's way too late to find new movers) their QA department calls you to "make sure everything is in order". During that call, they tell you that when you said "I have a bed and a mattress", they did not account for the fact (or ask you) that the bed might a headboard and a footboard. This, and some other stuff like that, and at the last minute your estimate goes up by $500. Which made it on par with other estimates I got from smaller companies, who I guess were just telling the truth from the start.
4. Customer support... The ladies that pick up the phone are nice enough, and it looks like some of them might actually be trying to help with your issues (although unsuccessfully, and they never call you back even after assuring you they would). But I also had the pleasure of talking to another guy, probably a "manager" of some sort. This was when my pick-up was already over 4 hours late, and I've been on hold on the call with them for 1.5 hours. This dude just immediately starts telling me that "actually they promise a 3-day pick-up window", so nothing is going wrong. When I told him that: a) that was not what I agreed on when I signed the contract; b) I already had a specific date and time confirmed, - he finally let it go. After I (very politely) told him that I would be expecting some kind of discount for this inconvenience, he immediately started acting like a complete jerk, telling me that "if we go over the contract", then I will see the company is not liable for anything, and any problem I have is between me and the contractor, because Capital City is "just the broker".
And that last part was completely accurate. This company is just a broker who gives promises that are not theirs to make, misrepresents the provided services, and has terrible customer support. Do yourself a favor and don't let them charm you into giving them your hard-earned money. Pick an actual moving company with good reviews.
Terrible Company, don't trust them
This company significantly misquoted me for an important move, blame the mistake on their Junior employee, telling me that they are too busy to get all the details right the first time.
The customer service follow up is none existent with severe lack of consideration, they choose not to tell me some of the most important information on the terms and condition.
They are cold, inconsiderate, insincere, or responsive (besides the "junior employee" who clearly over promised and so the moving broker can severely under deliver)
This has been a nightmare for me and I regret to ever have worked with them.
Please do not hire them! HORRIBLE!
They have the most horrible, unhelpful staff ....everyone from their leadership (their supposed Director of Operations) to their QA person to their customer service representatives. Trust me....I am moving tomorrow and regret booking them so much. Please go with a more trusted name (esp if you are doing a long distance move).
Thumbs up!
They were so professional, quick and careful when moving things around. I will definitely work with them again. I highly recommend them. Excellent service!!!
Stay away
These reviews are likely fake, stay far away. This company set me up with another moving company who came and collected everything I owned, and have completely vanished off the face of the earth.
This is most likely a shell company with fake reviews who sets people up to be victims of a scam. If your belongings are worth more than the insurance you buy, expect to never see you things again. Just like me. It is a very popular scam occuring right now, and I have no reason to believe anything different.
They refused to refund any amount of my $2000 + dollars given to them because "they did their part". Their part consisted of literally getting a company to come to my house, pick up everything I own, and then vanish. Its astounding that they believe that is actually what their part of this process entails... they probably dont though, I am sure this is just part of the scam... gotta say certain things just incase legal gets involved.