On this page you will find reviews on the company Civic Van Lines DBA Shleppers Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Civic Van Lines DBA Shleppers Moving & Storage – 2.3 (calculated based on 21 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
Poor.
This was a horrible experience and I felt they were being dishonest throughout the entire process. They gave us one quote and then doubled the cost without proper communication. The whole process felt shady and they held our things until they received the entire payment amount. I spoke to the manager several times who was very unhelpful and would continue to tell me that the Accounting department would call me, and I never heard from anyone. In addition, the payment process was extremely difficult. YOu get charged a lot extra for paying by credit card and have to fill out forms and fax them in with copies of ID's. If you pay through their account, you have to go to the bank and manually pay into their checking account. Overall, it was a terrible experience and I will never refer this company to anyone.
If you care about your belongings, do not use this company.
Despite a good packing crew arriving at our house, the overall experience with Civic was dreadful. I do not recommend them. Civic contracted with an unnamed independent company to transport and deliver our household goods. The driver was rude, belligerent, condescending and unprofessional. He was more concerned about his "real boss" in New York than he was about any commitments to Civic or to me as the customer. The driver had an old and well-used moving van, and made a big deal about not scratching it from overhanging branches. He refused to drive up the driveway unless I agreed to extra payment. He called his "boss" in New York and the 2 of them tag-teamed me for additional money or he would not unload the truck. This felt like extortion or 3rd world bribery. When I agreed to pay, then he made sure he was still more than 75' from the door to qualify for the long-carry premium. He hired his inexperienced assistant laborers locally through Craigslist. They did very little setup on delivery.
He did not take itemized inventory on delivery to ensure that all items and boxes were accounted for. He did not have our itemized list and item count with him and blamed it on the dispatch at Civic. He didn't care or take responsibility for broken items -- they were not his responsibility since he was a contractor. His instructions were to call claims. We had 3 pieces of furniture damaged and 1 item lost. Most importantly, the leg of our dining table was broken, and then taped together to hide the damage or maybe to keep the parts together. Whoever knew about the damage didn't disclose to us. The table later collapsed under the weight of dinner dishes during a meal, sending the dishes and glassware crashing to the floor near our young children and putting them in danger! When I called Civic to file a complaint about the unprofessional delivery driver and to tell them about about the way the damage on the broken table was handled, they took no responsibility at all, nor did they take any action. Instead they forwarded me to the independent 3rd party company which handles claims. Make sure you have your own personal property insurance! I would not use Civic again under any circumstances.
Cost: The cost of the move was average. They do hide some costs in a 10% fuel surcharge on top of their cubic foot rate. Also they charged $161 for packaging materials which was not disclosed until the packers arrived. We did all of the packing of boxes ahead of time. They packed beds, mattresses chairs and sofa. (They pack items in blankets and shrink wrap. This enables the movers to roll the furniture putting it more at risk.).
I don't like giving only 1 star. But I can not give more in this case. It's what the company and its customer service deserve, especially with the very rude behavior of the driver. .
They Rock!
This place rocks. Danelle, Daniel, and Alisa at the Nirth Hollywood location were extremely helpful and thorough. They moved my pool table from Las Vegas to Bethesda, MD with ease. Everything was effortless. Just to highlight:
1) lowest price from any other mover
2) nice layout on the email
3) Extremely attentive follow up.
Great moving experience?
civic van lines was good choice for us to choose when we move. Daniel and his crew are the best, hands down. I cannot recommend them enough. They are fast, professional, friendly with bargain rates. If you're moving and want to hire some pros, they're the best deal to find. company also offer me some packing supplies for free. I was very please with the way this movers are wrapping and protecting our furniture also this service of wrapping is included and there is no charge for it this is really great company to choose when you plan to move will recommend them to any one ,great experience !
Beware.
Please don't plan a cross country move with this company unless you wish to be the victim of extortion and fraud. I have been trying to deal with this company for over a month, and they are nothing short of scam artists. Everything changed about the way they do business after they took possession of my property. I have contacted the department of transportation due to their way of doing business, and we shall see who "wins" this round.
Civic van lines.
Civic van lines quoted us a low number without ever giving us a visual inspection of our items. They doubled the prices after they arrived to pick up our items. They never gave us some documents about our move such as the important notice of your move. They will charge you 10% more for using a credit card. They lost several items in the move and never were honest or helpful to resolve it. I had to file my first police report against them to try and get my stuff back. See have not received my items yet after four months. The movers damaged the inside of my house and were very careless with my items. Dropped several boxes from the moving truck. Beware of this company as they are just brokers. They are only out to make money on your moving experience.