On this page you will find reviews on the company Compass Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Compass Van Lines – 4 (calculated based on 150 reviews).
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SCAM ARTISTS
Compass van lines scammed me. They took $6500 from me and won't give it back. Christopher Ruwe from Compass is the ultimate thief. He will promise you the moon and stars and then disappear. They will send you a shitty one star mover who will then try to charge you three times the original estimate. They are liars and crooks and criminals. Stay far away. I am including their names and cell numbers so you don't get scammed as I did.
ChristopherRuwe +1 (954) 636-8232
Jeremy +1 (312) 741-8971
Gus +1 (954) 932-0649
The address for their business license is at 10781 Nw 18th Ct
Plantation, FL 33322 and they have already applied for another business license under the name I MOVE AMERICA, most likely so they can keep scamming people as the number of bad reviews for Compass seem to be piling up.
Amanda Baker works in their front office and hung up on me when I contacted her to tell her about my situation. What's worse? She hung up on the police as well. That tells you that this is nowhere near being a legitimate business, but instead, an organized crime ring.
Chris Ruwe, the owner, tells you whatever you need to hear. In my case, he promised to be there every step of my move and as soon as I gave them a deposit, HE WAS GONE. Stay far away! Pls contact me if you have been scammed by them, I am working on getting the news to do a story on them.
BTW - ALL THESE GOOD REVIEWS ARE FAKE. I FOUND A REVIEW FROM A WEB DESIGNER WHO DOES THEIR FAKE REVIEWS FOR THEM. THE IRONY IS THE POOR GUY HAS NEVER BEEN PAID. HERE IS HIS REVIEW (GOOGLE IT TO FIND ALL INFO):
DO NOT DO BUSINESS WITH Compass Van Lines
Reviewer: Daren from INDIA - See all reviews by Daren
Do not do business with Compass Van Lines as they are a fraud and spamming Company.. I am the Website designer and optimizer of that company and work from last 8 month and i did not get any payment from this Company .. I am trying email him and calling also but no one is talking interest. Also the moving process is very worst and very poor.
They are the bloody spammer and post all the fake reviews in various website to promote the service.. Please do not do business with Compass Van Lines
STAY FAR, FAR AWAY FROM THIS COMPANY. YOU WILL GET SCAMMED. THEY WILL TAKE YOUR MONEY AND YOU WILL NEVER SEE/HEAR FROM THEM AGAIN!
Don't do it!
We've moved 21 times in 30 years for work, and have used professional movers for 19 of those moves. Hands down, WORST EXPERIENCE to date.
The sales call went well (big surprise) where they sold me on their service and their approach of charging by the cubic foot rather than by the pound. A few days before the move there was the quality control phone call where their agent told me that everything sales had told me was basically wrong - but I shouldn't blame it on sales since they had never actually loaded a truck (and the quality control agent had.) He then told me that my price (cubic volume) would likely be about 20% more than I was previously quoted. I should have back away immediately, so shame on me for not listening to my gut instinct.
On the day of the move the movers badly scratched the front door when moving one of the sofas out of the house. The front door is a "statement" door so the scratches stand out badly. The closing on the house is in two weeks and our realtor has told us that on final walk through the door will present an issue to the buyer on closing. When I called to complain, the quality control agent did not tell me Compass would make it right. Here's what the quality control agent at Compass told me:
1. It's not their fault - the movers are independent contractors
2. My quote "clearly" told me that they were independent contractors and I have no recourse against Compass.
3. I could take a $100 credit or file an insurance claim - my choice, end of their problem (the house is in New Jersey where, if you're familiar with the area, $100 wouldn't even cover the first hour of labor to have the door refinished and painted).
When I told him I found it unacceptable, that I expected Compass to make it right before the closing and final walk through he got quite patronizing and compared this to a car accident asking me if I would expect the person who ran into my car to make it right or if I would expect to file an insurance claim and eventually be reimbursed. UNBELIEVABLE!!
I've spent the last hour on the web researching Compass and have come across hundreds of reviews stating how horrible customer service is at Compass. Don't know why I didn't see them before, but if you're reading this and are thinking of using Compass please know those reviews are 100% on the money. Their customer service will be among the worst experiences you will ever have with a company.
Fast Mover!
On-time, efficient, smooth process. Everything went smoothly. Customer service was beyond amazing. I will recommend using them.
Great Mover!
The people I spoke with to set up the move were great and helpful. The move started pretty good, with the team arriving on time and jumping straight into packing up our place. The movers were cautious with our stuff and put them where we asked them to, even offering to help we arrange things. If I ever have to move again, I will call these guys.
Great professional!
Great professional services. Came over to my place on time. Took care of everything promptly. No damage to any furniture. Reasonable price. Made moving a smooth process for us.
Good Move!
Fantastic movers - professional, efficient, and straightforward to work with. The best I've ever worked with.
YOU ARE BETTER OFF TAKING A SLEDGEHAMMER TO YOUR OWN BELONGINGS RATHER
YOU ARE BETTER OFF TAKING A SLEDGEHAMMER TO YOUR OWN BELONGINGS RATHER THAN USE THIS COMPANY. We hired Compass Van Lines for our move from FL to WA after seeing good reviews on Move Buddah in Aug 2021 (back when the reviews were still good). Our move was scheduled on 10/7/21, and the movers who worked with us in FL were phenomenal. They arrived on time, thoroughly wrapped all of our furniture items before loading everything on the truck, and they performed their work quickly and seamlessly. That is unfortunately where the positive experience ended.
On arrival of our belongings in WA, MULTIPLE, large-item and expensive belongings were damaged and / or destroyed. My less than 1 year old Nordictrack treadmill that I paid extra for special handling was DECIMATED to the point of being unusable; internal electrical components exposed on the top, the underside of the treadmill damaged and unable to be placed level on the ground. We told them not to even bother unloading it off the truck since we would have to pay more money to have it sent to the dump. Several large pieces of furniture including two real wood bed frames, real wood dresser, lamps, inversion table were all significantly damaged. One of six tall kitchen stools is missing. I understand that damages occur during such a long-haul move, but the level of damage we experienced was evidence of overall negligence and rough handling of our belongings.
Furthermore, the moving company who delivered our items sent three workers, only one of whom was physically capable of doing the job. My husband acted as the fourth person on their crew and assisted with lifting all furniture items. Part of the moving agreement included full assembly and arranging of all items on delivery. Things were left haphazard in our home, nothing assembled. They also put several holes in the drywall in our new home. We had to hire an outside company based in WA to come to our home and assist w/ arranging and assembling furniture.
Our insurance claim has been formally submitted, and I hope this company will work hard to rectify the situation and reimburse us for the multiple damages. Until then, I would advise against anyone using this company.
Awesome!
The moving guys were awesome. They took care of my stuff just as I would. Their rates were fair, and movers were strong, and movers gave me a 30 minutes courtesy call before arriving. Look no further for your next movers. Hire Compass Van Lines!
Amazing Mover!
Worth every penny! We hired Compass Van Lines for a local move. The movers took the time to carefully wrap and secure our furniture and fragile boxes. This took the most time in loading up our stuff - but we did not mind at all! All of our property was quickly and efficiently unloaded to the designated room in our new house. They even asked what wall to put the headboard against and put the bed frame back together. I admit that I did not pack some stuff with the care I should have, but we all got to the new house safely, thanks to Compass Van Lines.
Good!
Arranging the move could not have been simpler. Emails and calls were returned quickly and were always friendly. Excellent rates with no attempt to pad the time/cost before or during the move. Movers showed up on time. The crew was very polite and friendly but also incredibly efficient. They took very, very good care of my items and furniture. Everything was carefully padded and wrapped; nothing was just thrown into the truck. Not a single ding or scratch on anything. I will happily be using them again in the future! Definitely a first.
Time Saver!
My sister moved into my neighbor hood recently and she used Company Horn services to shift all her household items. They loaded the heavy items first. Then placed the lighter, fragile items carefully wrapped up on top. They ensured on heavy item put weight on the fragile ones. No damages caused.
Work like Alien!
I used Compass Van Lines this week, and I was very impressed with their services. The three men crew was very professional and efficient. The move was completed without any issues. I highly recommend this company.
Nice Job!!
I cannot say enough about this company and the three men who moved us. They arrived precisely on time, and their attitude and professionalism were top-notch! They worked so hard nonstop loading our stuff. When I called to book, Thompson was highly responsive. Recommended!
Professional!
Alex is excellent, very professional and easy to deal with. We asked for a flat price, so he came to our house, looked at the stuff and gave us a flat fee. The price was very reasonable, and it was no BS flat price. Compass Van Lines arrived right on time, worked efficiently and professionally. Recommend using them!
Great Job!
These guys are top-notch! They've made many moves for me, including multiple stops and pickups to get it all in one place. They are punctual, super-efficient, accommodating, and very careful. Oliver is a fantastic communicator when it comes to scheduling. Recommended!