On this page you will find reviews on the company Cross Country Moving & Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Cross Country Moving & Storage – 4.3 (calculated based on 124 reviews).
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They are scam artists.
When my wife and I moved a few years ago, the movers did not take a few of our items because they showed up late and they were tired. We had a deal on the items they were going to take and all of a sudden they said no. We had to leave a few items they did not want to take and the driver tried to con my wife out of more money in order to take them. They are not a good company and you should spend money on good movers not crooks.
Rip Off Artists.
THIS COMPANY operates on lies (verbal). I was in the middle of a move across country (PLEASE TAKE THE TIME TO READ) and was looking for bids. When you search reviews, you find ok things until you dig about this company. They were the first ones to call with a bid. I went over all my stuff (which they classify as small cabinets to low bid you) and was given an estimate. I called around and everyone else was higher and a week later for a delivery date. I should have known better. Errol was my original bidder, never could get a hold of him again because they screen their calls with caller ID. How do I know? Because we called 15 times with in 4 hours and they never answered but we called from a friends cell phone and they picked right up. The next step right before the move was a walk around via phone. The same stuff cost $2300.00more to move. It's ok they tell you because you will get a refund. Yea never happended, oh and they were a week late just like all the other moving companies stated. THESE PEOPLE ARE BROKERS. They will tell you whatever you want to hear to sucker you in. I stupidly signed a contract but its pretty shady they prey on people moving and on time deadlines Annie the manager said she would review the recorded calls about my 1 week promise date. She never called back so I sent her an email about it with a ton of reviews about their service -same thing that happened to me-here is the link https://www.mymovingreviews.com/movers/cross-country-moving--and--storage-297 . Her response was that he never said that-LIES. Please use a reputable company that is morally right. THIS COMPANY IS NOT THEM.
Bait and switch.
We contracted with Nikki Jones at Cross Country, who was very nice and gave us a wonderful price for moving from NY to TN. When the moving date was within about 2 weeks of happening, she informed us that the truck they were going to use had broken down and they had no other available so she was going to put us with First Class moving and Storage. I believe this was a 'bait and switch' tactic because everywhere I looked it appeared they were connected, either the same company but different name or a subsidiary of them.
First Class was unable to do a in house estimate first of all and it ended up being a move from HELL that we are still dealing with.
Moving from Jersey to South Carolina.
They are the biggest rip off company I ever did business with. There fees are crazy they estimate one price and by time you are finish it is triple. They broken my furniture and lost item and they only pay you by the pound my furniture wasn’t paid by the pound I am telling people stay away from them I would of been better off moving my self it would have been cheaper and no broken furniture or missing items.
God Awful - Please Avoid.
This company will give you a low estimate, and then triple that before they deliver your broken goods. They also lose and break about a quarter of everything you own. Their claims process is a total joke. They don't care at all and are rude to boot. Please don't go with them and go through the hell we went through with goods held hostage, lost, damaged, etc. Go with a more reputable vendor..
Stay Away From This Company.
They provided terrible service, damaged and lost items, charged twice the amount estimated. They do not return phone calls not apology ever offered. Our move was from the N.E. to the mid-west and we waited nearly one month for our items to arrive. Its in the fine print but they do not direct your attention to that. We lost a bookcase they destroyed a file cabinet and lost other items and we got a grand total of $24.00 for a refund. MY OWN FAULT!! Never again.
Scam Outfit - Run Away.
TL;DR: This company is essentially a fraudulent outfit. DO NOT USE. Read on for more details: They lie about how much the move will cost from the get-go (TONS OF HIDDEN CHARGES). Their pricing model is pegged to cubic feet of space your move requires and they lie about how much space your stuff took up (PADDING THE REAL NUMBER BY 30-40%) which will cause significant overages and a higher $/cu ft rate than if the belongings came in under their initial cu ft estimate. They have an unprofessional/thuggish crew that MANHANDLES your stuff and gives you an attitude if you tell them to be careful, and they demand payment on delivery BEFORE YOU GET TO INSPECT ANY ITEMS - even BEFORE UNLOADING. Broke my $2000 TV (screen shattered into 6-7 pieces), $600 mirror, despite me paying an extra $200 EACH for "proper" packaging. They gave a move quote for $2500 initially. Total move cost, not including broken stuff - $15000!! No, unfortunately there are no typos in that figure. They lost furniture hardware, scratched countless amounts of furniture, damaged artwork. Thuggish crew had the audacity to ask for a 15% tip after giving me a bill that was 6x what I was quoted (saying, and I quote "scratch my back and I'll scratch yours" - I.e. give me a tip and i'll knock some $ off the bill). DONT FALL for the fake-nice salesperson that gives you their cellphone for any issues -they will simply IGNORE you when there is a problem - be it CALL/TEXT/VOICEMAIL/EMAIL. Their "white glove" packing service is a SHAM - you'll be running around reminding the crew of stuff they forgot to pack, and be packing your own car with stuff because they'll charge you an arm and a leg for packing material (FULL PACKING apparently only means packing labor and NO packing material). $9 for a roll of tape to just give you a taste (oh and they'll charge you for countless half used rolls of tape). The SHUTTLE that NEEDS to come to your house/apartment because you don't live on a highway rest area (really the only areas they say are accessible by an 18 wheeler) - they'll charge you $1 PER CUBE on the pickup AND DELIVERY. I climbed into the delivery truck once they emptied all my stuff and measured it as 1100 cu ft - they charged me for 1500 cubic ft, so I paid $3000 on top of the initial $2500 estimate just for this "shuttle"..when the salesperson told me NO CHARGE for the shuttle. When I questioned the salesperson about what the contract said - they said to NOT TO WORRY - no charge for the shuttle. This business is clearly run by conniving, all-around bad persons who have designed the ENTIRE PROCESS CAREFULLY to SCREW people out of money at a busy time in their lives. They also structure contract language (and the timing of the signing of the contract) to protect themselves against all the above behavior. DO NOT USE UNDER ANY CIRCUMSTANCES. I could go on forever about my disastrous experience with this scam of an outfit. Think of a nightmare move scenario and Cross Country Moves will make sure to hit on all the key points and then some. I'd give negative 10 stars if I could. AVOID AT ALL COSTS.
These guys are truly amazing!
My husband and I were moving out of our fully furnished Two bedrooms apartment to different apartments. I wanted as stress-free of a move as possible so decided to elicit the help of a moving company.
I searched mymovingreviews and called several places, many of which received great reviews but were way more than I could afford. I found Cross Country Moving & Storage actually after I almost made arrangements with another moving company. The day before my move, I tried to call and confirm but they were unreachable so I searched again. Cross Country Moving & Storage was quick to answer all my questions and even dropped off boxes the day before my move!
I found Cross Country Moving & Storage on mymovingreviews from their great reviews and reasonable prices. I had never used a moving company before so didn't know what to expect.
I only requested and paid for two but the driver and The team Manager said he would be here to help out free of charge. The team was professional, very efficient, and very careful with my things. Manager stayed in the back of the truck to arrange my stuff. I was very impressed. I had no idea how much stuff I accumulated and they were able to package my life away in a couple hours. Manager and his crew were didn't even stop to drink the water we had poured them!!
I've been converted - I now know what it is like to have a low-stress move. I would definitely recommend this company to anyone looking to move and in need of help. It's a great company with friendly and progressional movers. It also happens to have the best rates in NY!
Horrible, Deceitful and Untrustworthy Company.
We are very dissatisfied with the moving experience with Cross Country Moving and Storage. US DOT: 829126
The move of our Household Goods by Cross Country Moving and Storage did not live up to the expectations that the company promised through their media and representative.
When we agreed to have Cross County Moving and Storage move of our household items we provided them with a two day window for pickup. Cross Country called at the beginning of the week to move our date up a day. On that day, they called 90 minutes before the scheduled time of the move to advise that the move was rescheduled for the next day.
This pales in comparison to the main issue that we were charged improperly and made to pay for space on a truck that didn't exist and we didn't need to use. The pickup crew did not take all of the items that we originally wanted to move forcing us to rent a trailer to take our remaining items. We were coerced into agreeing to pay additional costs for this move under the threat of refusing to move our household items.
To begin with, we provided a very detailed specific list of items and included the physical dimension of each item. The final estimate was quoted for 1,623 cubic feet. During the pickup, the pickup crew leader improperly advised that the moving truck he brought had a capacity of 2,200 cubic feet. As it turns out, this is completely inaccurate as the 26’ foot Enterprise Rental truck that was used has the physical dimension of 26'x8.5'x8.5' (LxWxH) which is 1,878 cubic feet. See photo of the pickup truck.
He advised that if they filled the truck we would owe additional moving costs for 567 cubic feet of household goods.
Due to the poor packing techniques and carelessness of the packing crew the truck was filled without packing all of the items on our inventory list. When asked about the remaining items we were told that we should rent a trailer. We did rent a trailer and incurred an additional $1,000.00 in expenses to move the items that the movers did not take.
After the truck was loaded we were advised that total bill would be almost double of the original estimate. After we complained about the high costs the foreman offered to discount the supply costs and moving costs. We discussed these rates for nearly and hour and he eventually stated that the best that he could do was agree to an amount that was 40% over the original estimate for the total costs. Our moving costs went from the estimated $5,900.00 to $8,250.00.
When the delivery crew called, they informed us that we would need to pay an additional $300.00 for the rental truck that they were using. When they arrived it was noted that they delivered our household goods in the same size truck that was used to pick up our goods. At the time of delivery it was 3/4 full. See photo. The calculation of 1,878 Cubic feet multiplied by 75% is 1,400 cubic feet. The total of 1,400 cubic foot was validated on the delivery crew paperwork.
In addition to paying more for the move than we should have, we identified and verified damage to 16 items including:
Refrigerator - dent damage to the front door
Refrigerator – shelf parts damaged
Shelf
Sofa
End table
2 - Lamps broken
24 damaged boxes
Large Craftsman Tool Chest – scratched and dented in several areas
Some of the other falsehoods that we were misled about included the following.
All workers are W2 based employees - Not true - Each and every one of the workers were contract workers.
Professionally trained, uniformed, and courteous movers - Not True - No uniform, not courteous and I would question that they were trained.
All trucks are owned and operated by the company - Not True - The pick up was an Enterprise Rental truck. The delivery truck was a rental as well as the delivery foreman required us to pay an additional fee directly to him to cover the truck rental.
Cross Country will professionally pack all household goods with free moving quilts - Misleading - They charge for the tape to fasten the quilts to the furniture at the rate of $8.00 per roll.
We feel that we were misled with false and inaccurate statements with the sole intention of increasing the money to be paid for the move. The pickup crew was careless with our belongings and the packing. The move was very stressful and much more costly than it should have been.
Worst move ever.
DO NOT USE THIS COMPANY.
I didn't read reviews of this company (instead I got a lot of quotes from different companies) and the person I spoke to on the phone seemed nice, friendly, and thoughtful. Then the move happened and I regret not reading reviews. EVERYTHING others have said about this company (especially on Yelp) happened to me.
They charged me for hidden 'shuttle' fees, broke some of furniture, lost a box, and although their quote was $1100 they ended up charging me $2200 for a bedroom (not a studio, not a 1 bedroom, just a single bedroom). They then proceeded to lie about how much they charged me on the receipt claiming they only charged and received $1100 and since I paid in cash and had no way to argue this.
In trying to find a box they lost, I spoke with a rude woman at their customer service who didn't seem to know almost anything about the company itself and hung up on me when I demanded to speak with her manager. I got shuttled around on the phone from person to person and despite them finding my box and asking me to stay home one day for delivery, they never showed up. They have now asked me to show up at a place where they are moving someone else to pick up the box myself. Because how could they be bothered to ship me the box they lost in the first place? Of course.
Total scam.
This was my worst experience with any company ever, hands down, and I've dealt with some pretty awful companies (credit rating agencies, student loan lenders).
FIRST and most importantly, they'll rip you off and arm and a leg. They do this in a few main ways:
1) Shuttle service fees - both at pickup and delivery, they'll claim they need a so-called 'shuttle truck' to get to your address, and charge an extra $1/cu ft EACH WAY for that. They'll do this regardless of anything you might've discussed or been promised beforehand. The sales rep I spoke with (Greg Johnson) promised me on multiple occasions that I wouldn't need a shuttle - I even had him check out the specific addresses - all to no avail. After I called the company at least 3-4 times during the pickup to protest this, they said they'd do an investigation but that I'd have to pay the fee up front anyway, and possibly get it refunded later. It's now been over a month since pickup and two weeks since delivery, and needless to say I haven't heard a word from them about the investigation.
2) Inventory overage rate - you'll get quoted an attractive rate per cubic foot (mine was $2.52/cu ft), but beware. Buried in the small print of the very long contract they pressure you to sign is one single mention of a "full tariff rate, seven dollars p/cf". This means any volume on the day over the estimated volume in your quote - not items, volume, which is harder for you to measure - will cost you SEVEN DOLLARS, $7 per cubic foot, nearly three times the quoted rate. At no point did the sales rep ever mention this at all. In fact, you may be tempted to try to negotiate down the quoted volume (I certainly did) because you think that means you'll get charged less - but they're more than happy to let you do that because they'll simply charge you for overage instead at a far steeper rate. It's a blatant lie of intentional omission.
3) Additional fees - they may charge you a 'long carry' fee if your door is far from the road. Okay, that's not too unreasonable, carrying items further takes more effort. They'll also charge a fee for additional floors above the 2nd. That seems fair too - but wait. They define each floor as SEVEN STEPS. So if the 2nd floor of your house is more than 7 steps up from the first, they'll consider that an extra floor and charge you for it. If your 3rd floor is 14 steps above your 2nd, they'll consider that another two extra floors. This is ridiculous - I challenge you to find a building that has a floor 7 normal steps or less above the one below it!
Between all the extra charges, I paid about $3500 on an initial quote of $1500 - more than double what I expected, and about what I'd been quoted by more reputable moving companies, which would at least have been a much more professional and less stressful experience.
SECOND, they will treat your stuff like garbage and likely damage or wreck a lot of it. I had several boxes very clearly marked FRAGILE (complete with real 'Fragile!' stickers) that were nonetheless stacked sideways, or under loads of other boxes - that resulted in a lot of broken glassware and some damaged books. I had a bookshelf and laptop tables wrecked completely, a desk with legs bent beyond repair, a bedframe with a leg and wheel missing, and even an ironing board somehow busted. Plus damaged boxes - I have a lot of moving boxes that I've reused for multiple moves to avoid waste that were somehow just torn up. And not a word of apology for any of the damage at all.
THIRD, they're not at all punctual. For my pickup, I was given an initial arrival window of 10 am to noon, and after many phone calls and a lot of waiting, they ended up coming at 5.30 pm. So that was a lot of unnecessary stress and rushing in the morning. But that's nothing on what happened with delivery. I called a few times before my delivery date to check on the status and was told they couldn't confirm anything until the day before. The day before, I called again and was told they'd get in touch later in the day. (They didn't.) The next day, Tuesday - the date my delivery had been agreed for - I called several times, increasingly exasperated, and kept getting stonewalled. They said they couldn't tell me when my stuff would be delivered, and it could take as long as 21 days. Since I was sitting in a completely empty house with barely the shirt on my back, this wasn't welcome news. After a lot more back-and-forth they told me it would likely be delivered sometime on the weekend, but they still couldn't say when. You get the picture. Eventually, out of the blue, I got a call on Wednesday saying my items would be delivered on Thursday - neither the day I'd asked, nor the day they eventually told me the delivery would be. In the end I spent three days sitting in an empty house with nothing but increasingly exasperating phone calls for company.
FOURTH, they're not really 'full service' as they claim. I'd meticulously labelled every single item and box with the room in my house that it was destined for. (For reference, this was just five rooms - nothing complicated.) During delivery, I was told that they were supposed to put all of my ~100 boxes into one single room, regardless of the labels. The company and driver both blamed it on each other and said I'd need to pay extra fees to have things put where they were supposed to be. The company custserv rep even accused me of wanting the driver "to design my home" for me, which is absurd. Which brings me to the last point.
FINALLY, they're simply shady, rude, evasive, and stressful to work with. Throughout the entire process, from sales to pickup to delivery (not to mention my complaints), it took me multiple phone calls each time to even get in touch with them, a lot of time on hold, and a lot of getting bounced around different people, who kept trying to pull the old trick of my-colleague-next-to-me-is-my-manager. They refused to put anything in writing until I demanded it (and even then were still reticent). The only times they were proactive and prompt were when they were trying to make me sign the contract (without reading it first) and when they wanted me to pay them.
I've submitted multiple complaints (Better Business Bureau, National Consumer Complaint Database, etc.) and encourage anyone else who's been similarly ripped off to do the same. Overall an utterly miserable experience. Save yourself the exasperation and awful treatment and get a reputable moving company instead, or just do it yourself. I should have.
P.S. in case you're thinking, there are lots of good reviews and only a few bad ones, surely I won't be that unlucky - don't make that mistake. I thought the same thing, thought I could be careful and avoid getting too ripped off. I suspect the good reviews may be fake - the bad reviews are much more consistent with my experience.
Worse Moving Company Ever!!
Do not trust their estimates - I paid almost triple in the end. The customer service is horrible and the managers are so rude. They are out to squeeze all the money that they can out of you while offering terrible service. Calling them is a nightmare. You get hung up on and spend forever on hold. They broke my chair and are not replying to me about getting it fixed. It was an absolute nightmare and cost a fortune.
Scam artists from the get go.
Do yourself a favor and do NOT use this company.
They low ball your estimate at say $3.50 cf then if you go over they charge you $7 cf using a tiny print clause in the contract. The intent is obviously to scam you for more money otherwise the clause would have n regular size and the salesperson would have told you about this.
Then they scammed us for another $500 in cash to deliver the goods to our condo.
Then we paid $400 for professional packing as they describe on their website but when we opened the boxes stuff was just thrown in clothes with liquids that broke and cans. Boxes were broken and wet. Two large screen tvs were just covered with a piece of cardboard and the screens were broken. Furniture was damaged Glasses were broken.
When called to register a complaint they hung up on us four times.
The whole enterprise is structured to rip you off.
FRAUDULENT moving company.
Beware this fraudulent company!! After a terrible experience with the them, I finally received my items after 50 days for much more than the quoted price and damaged. I have filed claims against them with the BBB. In the last three months this company has changed their address from Maryland to Minnesota and now to Arkansas to avoid bad reviews. Do not use this company!! Search Cross Country Moving and Storage Rockville, Maryland to read real reviews of his horrible company.
Do Not Use Under Any Circumstance!
When I first decided to hire movers I requested quotes from several companies online. CCM was the first to get back to me although I do not remember visiting their website. Nikki was extremely courteous and seemingly professional when reviewing my quote. I went over all of the belongings I had. I was already all boxed up. I am a single 30 year old living in a 1-bedroom apartment. I did not have a couch, boxspring, bed frame, tv, and had gotten rid of many of my belongings. She told me I would be charged by the cubic foot of items moved. She assured me that I was well below the cubic foot limit for my price range and could have even more items without going over. I was quoted at $1,183. She told me the only way I could go over was if the movers had to park far away I would be charged an extra $75, or if I had something huge and unreported like a piano. At this time I emailed her a picture of a check for $236.77 and was told I would owe $662.96 at pick up.
The movers arrived on August 21 at 6:30pm. I had packed my belongings well but the movers were slamming boxes on the ground that I had marked as “fragile” and turning them upside down. I heard glassware crashing. The movers were spitting inside my house. They told me I “looked like I was 22 years old” and kept asking where my boyfriend was. They kept asking if I lived alone because it looked like “something else lived there.” That is none of their business but honestly I don’t know what they meant as it is a small apartment and I barely had any furniture. Maybe it was because they thought I looked too young too live there alone, or they were planning to scam me.They were upset with me that I did not have water to give them. My entire house was packed up as I am moving states. I offered them my faucet and they would not look me in the eye. They then became upset that I did not have tools out to take apart furniture. Again, everything was packed, as I am moving. I was also told this was a full-service move and they would be able to disassemble furniture. They demanded that I ask my neighbors for tools. Luckily my neighbors were home.
The movers discouraged me from having them take a family heirloom mirror, implying that it would be broken. Luckily I am driving to my new home, I hope it will fit in my car.
The movers were in my house until almost 10pm. Once everything was loaded except my $2000 mattress, they came to me and told me I “had too much stuff.” They told me they had put smaller boxes inside of larger boxes to save space, which makes not sense. They told me I had over “70 items” which is impossible. He could not explain how he had calculated the cubic feet. Also this should have been able to be discerned before loading my belongings into the truck. He came up with a number about $1,900 and could not explain how he got it. Was totally insulting saying I was just not listening.
I took a picture of the packed truck which I have attached. It was definitely not packed in order to conserve space. Nothing was secured. My mattress was laying askew. I still do not know how the cubic feet could have been calculated especially with them adding larger boxes and just insisting that I had too many number of items. The number of items should not factor into the cubic feet. It is about space and not number of things. Putting things into larger boxes would have cut down on items, but not conserved space.
I was then pressured into signing a packing list that did not make sense after the truck was closed. I could not possibly have had chance to verify the numbers after it was packed. A friend of mine arrived at this time and the movers kept asking if this was my boyfriend.
#37 & 38 listed as “Stair”. I had 1 2ft wooden stair
#41 & 47 listed as “dishpack” I do not know what “dishpack” is.
#44 is “part”, I do not know what that is
#50 is “tv stand.” I do not have a tv or tv stand
#51 & 64 are “piece.” What are those?
#53 & 54 are “table.” #58 is “base of table” and #59 is “desk of table.” I only had one table.
I was told at this time I could give the original check I had made out for $662.96 and call CCM 8/22 to figure out the rest of the payment. The movers assured me this would not delay my delivery date if I worked this out 8/22 and I would receive an eta for delivery 24 hours ahead of time.
After they left I looked up reviews online for CCM and unfortunately realized that all are 1-star reviews. I have attached screenshots of these reviews. It seems it is common place for CCM to double the quote after loading, hold belongings for ransom, and deliver things months late and broken. This is classic bait and switch which is illegal. It is not my fault if CCM gives inaccurate quotes over the phone if I report everything correctly. At the least this should be corrected before loading.
The tools that the movers demanded I borrow from the neighbors were left strewn all over my floor. They also knocked a huge chunk of my wall out which they did not mention and I have enclosed a picture of.
At 9:30am on Aug 22 CCM called me for feedback on the pick up. I told them all of these things. They told me they would be reporting to the supervisor. They told me to call customer service which I did 1 800 755 6581 ext 3. I was told I was speaking to the Customer Service Supervisor. She had the report I had given earlier. I was told it would take 24-48 hours for them to receive the report from the movers and then they would call me. At 4:30pm I received an email quote for $1,938.35. I do not know where this amount came from.
I need this resolved asap as I begin work at my new job in Pittsburgh 8/27 and need my belongings.
On Aug 23 at 9am Ashley from CCM called me and said I needed to transfer a quickpay amount of $538 or the delivery would not be scheduled. I did this immediately. She said she would talk to her managers about my case and get back to me before the close of business.
At 12:45 I was called back. CCM said that the movers are “moving professionals” and know what they are doing and know how to calculate the cubic feet. She said they used a lot of extra packing materials that they didn't even charge me for to keep things safe?? So I should be happy I wasn't charged for that. She was extremely rude on the phone said I could file a claim later. Said I would be emailed within 24 hours of the delivery and that I would owe the remainder balance in cash. She could not account for the itemized discrepancies and just repeated that they are professionals and that I had “too many things.”
If their movers are professionals and able to eyeball cubic feet, why did they not inform me before loading? Why does CCM give quotes over the phone if they aren't accurate?
I'm sure my belongings will be broken on arrival. This is a company taking advantage of individuals in a stressful and compromised situation. I will be adding to the plethora of terrible reviews, reporting to the Better Business Bureau, and the Attorney General.
On Aug 24 I called to ask what the delivery eta would be. I was told that no truck had been routed yet and they had 21 days to deliver even though Nikki told me during tghe first call it woud be delivered Aug 24/25 and I have emails stating as such. I wired over another $250 today hoping it would expedite things.even though my initial call with Nikki she said Aug 24/25.
Why would I pay $2k to live without my stuff for a month? The move is only a 4 hour drive. Right now I'm panicking because I don't want to have to buy a new wardrobe to start my new job. I'd pay just to get my stuff back. This is preying on people in vulnerable situations. I never ever ever would have booked with ccm if I knew they were going to steal my stuff for a month and leave me broke. What's the point? What's the service? I could have rented a truck and paid 2 people to move and had my stuff next day. The excuses of “this is a professional moving company we have 21 days” is unreal. The reviews online - no one knew this was going to happen.
8/24 unable to get anyone on the phone all day. Voicemailbox full.