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Excel Carriers

Excel Carriers reviews from real customers

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Company average rating Excel Carriers – 2.1 (calculated based on 68 reviews).

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Excel Carriers

   68 reviews

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  • Company: Excel Carriers
  • Location: 101 W. Palisades Avenue, Englewood NJ, 07631
  • Website:
  • Email: anthony@travelrelocation.com
  • Phones: (914) 943-0419||(800) 284-9266

68 Reviews: Add Review

  1. Make sure your quote is realistic.

    After reading the bad reviews online I was skeptical to use this company but after speaking to Anthony he assured me that I would get good service and I did. They quoted me at a hourly rate which was fair and I felt my move be done in that time. Once the crew arrived we established the start time and they got right to work. My apartment was completely packed and everything was ready to go when they arrived. They moved efficiently and got my move completed within the quoted time (I did have some extra cash on hand just in case but didn't need it). The guys were friendly and treated my things with care. I am giving them 4 stars cause they were a little late (due to a previous job going over) and didn't call to tell me but they arrived before the new time they gave me and once they got to me they were apologetic.

    My recommendations be completely packed before they arrive they charge by the hour so if you are not packed or if you have difficult items to move and didn't allow for that when quoting then there will be extra charges at the end.

  2. Beware! Worst Ever do Not Use I Repeat do Not Use.

    I have a real contract and can prove I am a real customer. ANTHONY quoted me and gave me an agreed upon contract for $2,620 to be exact. (single fam home) Then before completing the job they demanded an additional $2,700. while my things were still in their possession. Stating they didn't think it would be this much work.(yet that's my fault and this is what they do for a living) also during set up their "guys" broke both of my beds. As soon as they left and I laid on the bed it broke. My bed now has to rest on bricks. The contract stated that they would also set up my trampoline. They never did. I had called them to come back and do so and they want to charge me for it.
    In addition to this nightmare, one of the movers pulled me and my husband aside to tell us to only give the money to him because the foreman of the job is a JUNKIE ! WTFFF?
    I felt highly unsafe and this is the worst move of my life.

  3. Dishonest Family Owned Business.

    **BE CAREFUL**

    I noticed that their friends gave them 5 Star reviews. So dishonest.

    I contacted the company, spoke with Anthony the manager who quoted me a price. He gauranteed the price and even stated that he made it a good price for me because I already had everything packed, wrapped and ready.

    The truck arrived at the new location but then I was bullied (single female). The mover said that he will not unload my items until I paid almost double of what was quoted, they even added 2.5 hours of more time on the hand written paper (never even referenced the quote). I explained to the mover that Anthony gauranteed a price for me. I called Anthony in front of the mover and Anthony spoke to me like I was an idiot and a liar and then he said, well what do you expect, I'm a sells man". I was so disappointed and upset.
    I asked the mover to leave my home while I go get more money and he said no, give him what I had now and he will start moving my stuff and I can give him the rest when I came back. I told him no leave my home while I go get money.
    I watched the movers move my stuff like turtles they even hung around talking.
    So sickening how this company took advantage of me. I wish I had read the reviews.

  4. Beware!!

    BEAWARE!! I wouldn't even give them a 1 except I wanted to post! I experienced the worst bait and switch in my life! I was quoted $390, and it was $100 hourly for anything above the quote. The only extra service I agreed to was wrapping my couches for "around $40." The movers were great and handled my items with care, but in the end they handed me a bill for $1360!! They state, in their contract "Should There be any Other Services Requested,Additional Costs Will be Applied(Packing Services Or An Increase Of The Listed Inventory)." I NEVER REQUESTED additional boxes at $60 per box for my vacuumed sealed "STORAGE" bags" for my clothes, they just used them. I double bubbled wrapped and shrink wrapped my televisions per the manager, although he said just "wrapped." So definitely didn't agree to the $75 boxes for those. My quote had 40 pieces listed and when I finally got owner on the phone to complain about the price, I was told I had to pay more because I had more than my list, and that I filled the truck. I don't care if I filled your truck, because I only had the items I listed. The crazy part was things like my bed was listed as 1 King (with mattresses) on quote. At storage they were telling my that it's counted as 5! The mover actually said, "We don't know that you have a head board and foot board when quoting," (even though on quote it says (w/ mattresses). Of course I went over then, as you are counting pieces of what was broken down!! I can go on and on with the unprofessional service they provided when it came to charges and the unbelievable ability for the owner to be on the other end of the phone threatening to take my items to his storage if I didn't pay the price. He "waved" the packing fee for things like 18 rolls of tape they charged me for , EVEN THOUGH HE SAID THAT WAS FREE when he was on the phone quoting me. I still have no idea how he got to the price he did as I never saw the price list of itemized things that was flashed at me after they handed me the original bill. When talking with the owner and the workers trying to settle things, their stories kept changing about where the charges actually came from.
    I was prepared for some sort of additional prices due to extra hourly rate, but triple the price was unbelievable!
    I would NEVER recommend this company under any circumstances!

  5. This Moving Company Saved my Life!!

    Well I must say, I was stress out with moving out my apt. it was a rush kind of move. but when I called excel carriers, my stress was over, on my move day which was 2 days after I called them; Brian the foreman explained how it works on the billing part of my move, which was hourly and packing was additional scared me a bit but had to move, at the unload Brian the foreman ask for the payment on the bill, the price was 340.00 and at the end the price was ok 520.00 it all made since when I saw the receipt. All I can say is great job Brian, Juan, well I don't know the other workers name but great job guy. I tipped them 50.00 each for really saving my back and stress, and the funny part is I don't really tip.

  6. Avoid this company!!

    Avoid if possible. They only do hourly job and not fixed priced. Initially the sales person will quote low. On the day of the move, the amount they will charge you is much higher. In my case, after loading the truck, the person said he needs full payment before offloading the items at my new place. The sales office was closed at that time or even if it is open, they are not reachable. I had no option but to pay him based on their calculation that total job will take 4 hours. The actual job was finished with in 2 hours and 45 mins. Of course, they did not return my money.
    Beware of few things.
    1. They charge 75 USD per flight(stairs) which sales guy will never mention. On the very first call with the sales guy I mentioned that I have stairs in both the apartments but he never mentioned anything about extra charge.
    2. The rates in the quote that I received and the one that their employee (person who came for moving) was carrying was different. He said he will follow what he has been provided by his office. The amounts were different in my quote and his document.
    I don’t recommend this moving company to anyone. Not professional at all.

  7. Zander.

    Had a great moving experience with these guys. They were on time, showed up with a great attitude, and packed up all my things with care. I moved from Jersey to California and they quoted me a great price and more importantly, they stuck to the quote :) which is rare. Nothing broke either which I was honestly shocked about. I figured all my stuff, going so far, at least one thing would break..but no..everything showed up in the same condition it left, and again, on time. Would recommend these guys for anyone, really did a professional job!

  8. Residential Moving.

    Anthony and his crew are great! My husband and I have been using them for years. They moved us 3 separate occasions and have done an excellent job. We a few high-end, very fragile furniture pieces and the delivered them safely and in their original condition. I was really impressed how fast and efficiently the movers operated. Moving a whole house is never an easy job. With Anthony and his team's help makes moving a thousand times less stressful. I plan on using them again with our next move. Thank you Excel Carriers!!

  9. We have used them about 20 times.

    I own a liquidation business in New Jersey, We use these guys all the time to help us with the clean outs. We liquidate estates and small businesses, and have never had any issues at all. They take the metal to the scrap yard for us, the garbage to the dump and the remaining items back to our warehouse. Anthony is a straight up guy, and hes got a couple really amazing guys working for him. The moving business is tough, and things don't always go your way, he offers flexibility, and owns up to any of the problems that arise. Will continue to do business with him for years to come!
    Thank you.

  10. Fail.

    My wife and I made a major mistake not checking these spot on reviews before booking Excel Carriers. Anthony was attentive and offered a good price to move my daughter to her new apartment. But when it came time to get the job done, no one at Excel was available. We had scheduled a 1:00 to 3:00 window over Labor Day Weekend, but no one ever showed OR called. I accept no excuse that is was a over a holiday. Our calls went to an answering machine so I found another number online. The first response from the person who answered my call was "how did you get this number?" He then lied to me be saying all the trucks were currently out but they would still arrive. I was supposed to receive a call as well.
    After a long day of doing the move ourselves, my wife received a call from someone in the "network" who knew that Anthony had failed us but could do the job the next day. He said he knew Anthony from church and that was a good guy. With these business practices, Anthony should pray that Excel is still in business by the end of the year.
    Negative stars.

  11. Scam artists.

    If I could give negative stars I would. This company completely scammed us. Initially Anthony, their “sales” guy, seemed like a nice guy. Communicated well, answered calls and emails, sent the COI to our new association, gave me a fair quote and even called to confirm the move two days before. Was supposed to be paid in cash the day of. Then move day came and their true colors showed. We were moving out of two separate one bedroom apartments and into a new place. They gave us an arrival time of 8-10am. We were helping with the move and using them for the heavy furniture, so we moved everything we could put to the curb, waiting for them. 10am rolls around and no sign of them, so I call Anthony and he lets me know they are on the way, within a half hour. Long story short, they never showed up or answered calls for the rest of the day. We called from 4 different phone numbers, no answer. Finally at 2pm, we had to rent a truck and move ourselves, and scramble to find people to help. Some of our furniture was damaged because we had to scramble to move. The best was, after the fact, Mike said he would send us $200 for the inconvenience, obviously that never happened. And when I called Anthony to complain about the scam, he told me that it wasn’t a big deal and it was like “going on a blind date and the guy doesn’t show up, it happens.” I don’t know how they sleep at night scamming people like this, promising to do a job and obviously taking another job last minute and leaving people stranded on an already stressful day. You have been warned!!

  12. Mission-Oriented.

    I recently hired Excel Carriers for my local move from Garfield, NJ to Fort Lee, NJ. I selected Excel Carriers from a list of about 5 different local movers which I had researched online. I hired Excel Carriers based on their competitive price, BBB rating and positive internet presence. Regardless, I was still very uneasy because of all the horror stories I had read online about the moving industry in general. Excel Carriers proved to be an exception to the bad reputations that most moving companies have. On move day, the crew arrived on time and in a very energetic and mission-oriented state of mind. Their positive attitudes and energy was contagious. They completed the job according to my contract agreement and charged me what I expected to pay. Not a penny more. There was no damage to any of my furniture and the entire moving process was seamless. I was very happy and fully satisfied with the end result. I would definitely recommend Excel Carriers to anybody looking for a mover.

  13. True Professionals.

    I registered online for my local move on a website called Billy.com. Once I submitted my moving details and personal information, my phone started ringing off the hook. It seemed that every moving company in the Tri-State area was now calling me and competing for my business. I found it sort of exciting at first, but soon it just got plain annoying. After speaking to 7 different moving companies I stopped answering my phone and decided to pick from one of companies I had spoken to already. The only problem I encountered was that all the sales reps told me the exact same things and they all sounded like they were reading a script from a cue or dummy card. The only sales rep that stood out was Anthony Jr. from Excel Carriers. He seemed honest and sincere and explained everything in detail from start to finish. Additionally, being a Gulf War veteran myself, I was impressed with the company’s military background and staff. I proceeded to hire Excel Carriers for my move and was offered 4hrs of service for a total price of $450. On the day of my move, the three men that Anthony Jr. sent to my house to conduct the work totally blew me away. I was very sceptical and was expecting men off the streets but that was not the case. The men were true professionals! You can tell they were experienced and worked as a team to complete my job in less than 4hrs. They even prorated my charges and charged me 1/2hr less. I used the extra $50 as a well-deserved tip for the men. I must state that I made a wise decision in hiring Excel Carriers. My move was a complete success!

  14. Excellent move New York to Georgia.

    On 4/21/18 the movers (4) showed up 1/2 hour early for my move to Georgia. I wish I remembered all their names because they were all very professional and did a great job with my move. I was not leaving New York until 4/23 and arrived in Georgia on 4/24, so did Teddy and my belongings which were then unloaded into storage.
    Everything went as well as expected and promised by Anthony.
    Yes, I would definitely recommend and use them again.

  15. BEWARE- You'll regret hiring Excel.

    I wish I had listened to the other negative reviews before hiring Excel for my move. This was by far the WORST moving experience I've ever had. The company I usually use wanted a very high price, and Excel's quote was reasonable for my move literally across the street- 3 men around 2 hours. That is where the positives end.

    - Driver showed up late
    - Excel sent 4 men instead of the 3 I was quoted. I have no choice but to accept the higher rate for the additional man. **Note- It somehow took 4 men over 3 hours to move me across the street, and both buildings have elevators**
    - One mover was clearly stoned. I wouldn't have cared if he didn't damage my new home (more on this later)
    - Very little care was taken in moving my boxes. They were just thrown on top of each other
    - Once the truck is loaded the drivers tells me the cost is DOUBLE the quote. He also demands payment in CASH, despite my discussions with the alleged co owner that my credit card on file would be charged. My 'moving calculations' were scribbles on a piece of paper he did himself
    - As the movers are unloading the truck they broke a bottle of tequila. Instead of telling me what happened they took most of the broken pieces out of the bin, let the tequila soak into my belongings (which I had to throw away) and left it for us to find later
    - The stoned mover dented my wall with the corner of my coffee table, and then proceeded to put the coffee table in the bedroom. I saw him do it and he never stopped, apologized or even commented on the damage

    The co owner (Anthony Jr) who I had been dealing with since the day I contacted Excel did not respond to a single message or email I left. Despite being available every other time I reached out to him, not a single person was available the day of the move to discuss the cash payment or horrible service we received. No wonder they were cheaper than every other moving company. I ended up paying what I would have if I'd gone with my preferred company. I have never felt so taken advantage of or lied to by a company. Do yourself a favor and hire anyone but Excel for your move.

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