On this page you will find reviews on the company Federal Relocation Services from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Federal Relocation Services – 2.8 (calculated based on 35 reviews).
You can also leave a request for moving in the form below - this will allow you to get an estimate of the cost of moving in the shortest possible time!
Copyright @ 2022. All Rights Reserved by HireBestMovers
Good work guys!
Living with my extended family, I had loads of things to move. Some of the moving companies I approached, asked me to sell some of my stuff to make it easy to move. I wouldn’t do that. Luckily, I stumbled into the website of Federal Relocation Services and they said they would take up the moving challenge. I doubted them but it all took two days to move. I wouldn’t believe my eyes. Good work guys!
This Company is a Scam. do Not Use.
They low ball the estimate but come on time to pick up your stuff..then upcharge you for EVERYTHING. 1700 mile trip states in contract should take 3-21 business days. These guys took over SIXTY days. AND the boxes were damaged. The insurance is a scam. DO NOT USE.
Bad, bad, bad.
**WORST. Service. EVER* ** I booked with this company in February and paid deposit for June move. First they changed my agent. Second they would not respond to phone calls with new agent. Third did not show up on the schedule day made a phone call on the second day of move to let me know that they were broken down and would be three more days. On the third day there was no communication until late and I was informed that they would not be picking up my Adams and we're going to refund my deposit. Here it is middle of June and I'm still waiting on them to refund my deposit. That to me is theft. Do not use this company if you can find someone else.
Not Fit For a Single Star.
THE TOTAL COST OF THE RELOCATION WAS $3800 where they quoted $1800. PLus the cost of the storage which was left.
I left the whole story.
Stay Away!
This company is a scam! You sign an agreement with a nice lady who explains everything and makes everything sound great. You agree on an "Inventory" and she gives you an attractive price. She assures you that they won't be additional costs and after you pay one third of the fee she goes away. You will never speak with her again. Now you speak with "Operations". From this point on whatever you agreed with person number one doesn't count. At relocation day, a different company show-up and the problems begin. Different things are not included and will be done at extra cost. But the biggest problem is that this second company doesn't care about the inventory, they charge by cubic feet so with their calculation, the price is double what you had agreed to. By now you have already paid 2/3 of the fee and your furniture is in the truck going to its destination. As the truck leaves, you get an email with the new price. If you complain and tell they you will not pay the new fee, they will just tell you that they will put the stuff in storage and charge you a daily storage fee. What a scam! Stay away from them.
Decetiful Cost Estimate and Negligent Customer Service.
Quote was constantly changing and still fell 30% short of what my final services cost was. Unacceptable margin for error. Their emergency assistance hotline, intended for day-of-moving services, was not attended on the day of my move and I was left to sign the contract for receipt of goods prior to the movers actually unloading the truck. Hidden/misrepresented fees were common and naturally there was no cooperation in seeking recourse/accommodations after the move was complete. Countless calls and several e-mails went unanswered in my attempt to "open a case" per their own recommendations.Their services are in no way competitive with other shipping companies and you should look elsewhere.
What a Nightmare!
We recently used this company and their affiliates to move us from Michigan to New Mexico.. WHAT A NIGHTMARE! Please save yourself some sanity, stress, and massive regret! DO NOT USE THIS COMPANY! Initially, they make you think everything will be handled with the utmost care and professionalism! NOT! This is a con job if ever there was one! Thank God I had the wherewithal to pack most of my crucial art supplies and expensive tools myself!
During the planning phase, I specifically asked if the packers/movers were bonded (and not just folks off the street who couldn't be trusted); the Federal Relocation agent assured me their company only dealt with TRAINED PROFESSIONALS! What a crock of horse manure! Between the packers and the movers, they STOLE OUR 55" TELEVISION and other electronic items, broke the legs off our sofa, broke ALL of our book shelves, broke ALL of our lamp shades (because they just threw them in boxes without any wrapping or protection), broke precious glassware (again, because they threw them in boxes along with heavy items without wrapping them), they threw all of our books in boxes (note: not placed them neatly so the covers didn't get damaged).. the list of damage is so long, I get emotional just writing about how bad this experience was for us! Despite all of this damage, they tried to raise their price by over $10K on the day of packing and then tried to hold our items hostage until we gave them even more money for horrendous service, deceitful business practices, and THEFT!
Once they got to our new home, the con job escalated! We have 2 garages and 2 separate entrances to our home (one lower; one upper) with ample driveways to both so they would not have to carry anything more than 75 feet or up any stairs.. well, they tried to pretend like they couldn't get their truck close enough, so they tried to charge us EVEN MORE MONEY by measuring the distance from the street and up a flight of stairs! What was so ironic is that when all his local helpers got tired of climbing those stairs with such heavy items (about 8 hours), the driver managed to get his truck so close to our front door we could hit it with a coin toss! As if to spite us, the remaining movers put our items wherever they so desired, even though boxes were clearly labeled! They left our bed unassembled even though we contracted for disassembly and re-assembly of all major furniture. WHAT A NIGHTMARE!
In the beginning, I sent them a zillion pictures of our 2 bedroom apartment and told them exactly what the job entailed (our place was more of an art studio than a normal living space). There were no major items like refrigerator, stove, washer, dryer, etc … After 2 planning sessions, the FL agent quoted us approximately $15K but then the packers stole our stuff while trying to get even more money out of us. Everyone we dealt with was independent and tried not to live up to the initial contract! We found this experience the worst ever!
Do Not Use This Company.
DO NOT USE THIS COMPANY! I just used them for my relocation from Los Angeles to Dallas. Please do not use them. This was my experience.
First and foremost they are a Broker company, not a moving company. When you speak to the sales agent, they will try to portray that they are not by letting you know they only have the best movers who are trained for certain amounts of time etc.. untrue.
After I discovered that they were a broker company, they told me that they only use 12 moving companies and they have to have great reviews.. also untrue. They give you their best price and sell you on the 'we quote by item not by square feet or weight'. This I found out doesn't matter at the end of the day because they way underquote you and don't communicate anything to the moving company.
My movers arrived and immediately told me that they underquoted me and my stuff took up more space then I was sold. So the same items I was quoted for were now taking up to much space. They told me it would be $800 more to fit everything. I definitely didn't allow that and insisted they fit everything that I was quoted for.
Jack, my FRS agent was adamant that if my first available date was 12/27/17, it would be there within 2-3 days tops. My belongings where picked up in Los Angeles on 12/20/17 and were not delivered to my Dallas home until 1/20/18. Moving is already stressful enough, you do NOT need to work with people like this.
Furthermore, the A+ moving company that they promised me was GARBAGE. They have a whopping 1.5 star on yelp -- MOVE ON MOVING formerly Vegas Valley Movers -- https://www.yelp.com/biz/vegas-valley-movers-las-vegas-4.
When my stuff finally arrived, I found that my 50" tv was lost/stolen & my glass table and $350 floor lamp where damaged. The agents promise to be with you through the entire process but Jack disappeared the moment my deposit hit.
This is a terrible terrible company. Please do your research to save yourself from an extra headache.
Don't Use Them!!
The person I originally spoke with (Kenny) was very nice, which made the company 150x more inviting the rest of my experience. After spending a lot of time on the phone with them, I finally agreed to have them be our moving company. He asked me to walk around my home and give him an inventory of my "furniture". And that is exactly what I did. I told him how many beds, couches, tables, toy boxes, book shelves, etc. I also gave him an estimate of how many boxes and totes I had. Fast forward to the day of the move. The company that they had contracted out shows up, and I looked at the truck thinking, wow, that's going to be a tight fit. Come to find out, based off of the "furniture" inventory that I gave Kenny, they sent a truck that A. had someone else's belongings on it, and B. did not have enough room for all of our things. See, what Kenny failed to mention was, he wanted inventory of EVERYTHING in my home. This was my first time using a moving company, so when he asked me about specific furniture pieces, I gave him exactly that. He never asked me about pictures on the walls, tv's, any form of wall decor, or any loose or miscellaneous items, which I had A LOT of. Federal Relocation also did not inform me that if any of my items were NOT in a box, the movers would NOT put it on the truck. So now, I was being forced to pay for additional packing material. The movers start loading all of our things on the truck (started at 9am) and by 4pm, they ran out of room. While this is happening, I tried contacting Kenny on many different occasions, to find out what happened. I wanted to ask him what we were going to do when all my things didn't fit. I wanted to ask him why he didn't ask me to be more specific when asking me for my inventory, and how this was going to affect my quote. Kenny never answered. It's like he booked me, and then disappeared. I finally start talking to someone by the name of Jordan, and he was just an a**. He was rude, inconsiderate, and acted as though this was my fault. He asked me "why didn't you tell Kenny about all the items on the walls??". Seriously?? After hanging up on him out of frustration, the movers tell me that they are going to take what they have loaded so far, to a nearby storage unit, unload, and then come back for the remainder of the items. This means that all my belongings were going to be loaded, unloaded, loaded, unloaded, loaded, and then unloaded. That is 3 times on and off of a truck, by men who like to work in a rush. After unloading my things into that storage unit, they come back and load what's left. By the time they were done it was 9pm. My original estimated volume was 1023cf and that was going to cost me $5319.60. When they were done, they loaded me at 1778cf, and my new charge was $9245.60. Because the movers were contracted out, they had no control over what the estimate was and they were forced to collect what was owed. Did Kenny or Jordan ever call the moving company to see how they could help the customer?? No. Did Kenny or Jordan ever call me to try and smooth things out, or tell me how they were going to help me, when I made it VERY clear that I was stressed and upset?? No. Did I ever hear from Kenny or Jordan again?? No. DO NOT EVER USE THIS COMPANY!! Once they have your money, they pop their collar and disappear.
Federal Relocation Services, moving brokers.
Kacy, the Federal Relocation Services contact, quoted me $980 less than what I was forced to pay at dropoff. I suppose he considered my blindness when he misconstrued what was 524 sq.ft. of property to be 300 odd square feet of property. The mover who picked up my storage unit property caught the mistake. After a dozen phone calls back-and-forth with Ty at the Miami office center, I was told to pay the second of three payments, the original amount agreed upon. By the following week both kacy and Ty had been fired. I found this out because my emails to kacy remained unanswered. Wanting to make sure I would not be overcharged at dropoff, I was referred to Bianca in customer services who assured me she would iron this out within a day. Not hearing back from her, I called back and my case had been handed off to Brittany.
My phone calls have been avoided ever since. The driver of the truck refused to leave my property until I had paid the extra $890, cash. I was told I would get an extra charge of $600 if they had to return. That on top of extra storage fees. Upon examining my property, the boxes that had fragile written all over them had holes poked in them, they were crushed, and many of my deceased mother’s plates were broken. Lampshades were crushed, a metal lamp was bent at right angles, and two other lamps are missing parts. Several pieces of framed artwork arrived with broken glass. After so many promises, phone calls, emails, and pretense of goodwill, I have never heard from them again.
Never use this Service.
Worst move in our life. They make you think they have their own Moving Vans. Wrong not at all. My Husband and I call this move "The move no where. We had lost boxes broken furniture. Our furniture was packed in a truck, moved to Atlanta Storage to be loaded again, no wonder things were broken and missing. We could not get return calls. Never, Never use this Service. What ever you do don't use them. A true chalk it off to a live and learning experience.
Poor customer service, rude people.
From the beginning, the person on the phone was very rude and trying to be a smart guy with me when receiving my moving quote. They had really great reviews though, so I tried to be open minded and did my best to explain my situation. The man on the phone was demeaning and accused me of giving him wrong and made up information because we were not moving a lot of the common things people move from houses (a bed, dresser, etc). I explained that we are getting rid of our current ones and buying new ones, but he then started to say that a house has artwork, and mirrors, and things on the walls, that why am giving different lists of things to different people.. I explained that I had boxes and plastic bins that I will be using, like any other person does, and he was still very belittling and rude. Overall, I felt very disrespected and shocked to be spoken to in this manner, especially when someone is trying to earn my business. He tried to put me on hold and get me a quote, but I hung up, blocked the number, and hope no one ever hires such a rude and disgusting company.
Save yourself the stress and disappointment. Save your furniture too.
Unfortunately, this company does not deserve a one star rating. It deserves a NEGATIVE 5 stars. My experience was horrible. In the beginning, they call and is always available because they want your money. The customer service and availability goes down once they receive your money. DONT DO IT!
The movers came a day late after my scheduled pick-up date, in which I took off of work for and they didn't show up. The dispatcher did not have the audacity or consideration to call and let me know until after the time block they gave me. As stressful as moving from one state(MI) to another(MD) can be, this company definitely added more stress to the situation. My belongings were delivered 6 DAYS AFTER the scheduled/estimated day they gave me. What makes this even worse is on the 5th day after my scheduled delivery I received a call from the mover who was driving to me stating that he would have my items to me by 3pm that day. Quite naturally I leave work so that I am able to be home upon their arrival. They don't show. The following day, the 6th day after the scheduled delivery date, they actually show up. So I had to miss another full day of work. No one ever apologized. I spoke with the dispatcher manager throughout this process and he was the most unprofessional, non-chalant and rude individual you could possibly encounter. Moreover, I contacted(well attempted to) Federal Relocation Services during this horrific experience and NO ONE from the company phone number nor the cell numbers of the representatives who were contacting me in the beginning answered my calls nor did they respond to any of my emails.
After unpacking my items I noticed screws missing from my furniture, scratches on my furniture that were not there prior to the move and overall items were not delivered in the same manner or condition they were when they left my home in MI. There were chairs that left my home in MI that were assembled and wrapped, however, when they were delivered to me they were unwrapped and disassembled and the screws were no where to be found.
I have came out of more money with this move because my items were not taken care of and also having to take off of work(losing wages) due to them not fulfilling the agreement. I am writing this review to reframe someone else from making a huge mistake by trusting this company with your move. Save yourself the stress. It is not worth it!! The customer service is horrible and your items are not guaranteed to be taken care of during the move.
Charged me double the estimate.
All I did was move my crappy little 2-bedroom apartment from Northern California to WA and they charged me over $6,000. The estimate? $3,000. Sooooo..they charged me more than double the estimate. I had a VERY accurate inventory after having several in-home estimates done, so their "you went over the inventory" excuse is BULLstuff. Go with someone else. Anyone else.
Pleasantly Surprised!
I've been searching all over for a reliable and affordable moving service and I believe I have finally found one. From the time I scheduled my appointment to the time when the movers showed up they were right on and very friendly. This made a world of difference to me with a busy life. Federal Relocation Services went out of their way to take special care with my Grandmother's old armoire that me and my wife received for our wedding day. I have to be honest I was a little afraid it would get damaged during the move. Turns out it was fine. Lastly, I want to say thank you to the kind receptionist who helped me select the best package and for a little extra I received a worry free moving experience. Definately, recommend and will use in the future!