On this page you will find reviews on the company Land Mark Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Land Mark Moving and Storage – 4.4 (calculated based on 210 reviews).
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Fabulous Mover!!
Awesome experience. Movers were efficient, communicative, and super helpful. Price was very fair as compared to others. No surprises at all. Highly recommended. Best moving company ever.
Wonderful
The whole process from the beginning and getting a quote online was so quick and easy, right through to receiving my delivery. The guys were good and hard-working in delivering my heavy old piano! All very good. Value for money I'd say it can't be beaten. I'll be recommending this to my friends and family.
Landmark Moving and Storage Fort Lauderdale Fla
This is an unethical business. They are very quick to take your cash (they won't take credit cards) but after your deposit is made they won't call you back and won't return your deposit. Look on yelp and BBB. There are many complaints about their rudeness and unethical an unprofessional business. They lied to me and refused to refund my deposit.
Thumbs Up!
The 4-man crew was on-time, fast, and hard-working, pleasant, and generally completely and thoughtfully managed the move with minimal input from me after we did the initial overview. The price was competitive to the other quotes we got for a 4-man crew, and they were able to do it on short notice. Fantastic experience and I would completely recommend it to anyone.
Excellent service
A good service to go for. Prompt response and live tracking. Easy to deal with and book online, very professional- will use them from now on for all my delivery needs.
Well Done
I have paid right for the service received. I would recommend Land Mark Moving to anyone they provide a great, excellent, and professional service.
Good Work!!
Wow, these guys work like the clappers. Nothing is too much trouble for them. I had more stuff than I'd listed, but that was ok with them. Would recommend it to a friend. Brilliant service. Would use them again.
Land Mark Moving is the best!
Moving is stressful enough as it is but having competent movers handle the shipping of what is essentially your family's life in a truck just makes everything so much easier. Thanks, Land Mark Moving, you're the best! Will be working with you guys again in the future!
Fabulous Mover
We were happy with this company. I had some hiccups with our old apt complex and had to make changes to our moving plans, but the company was accommodating. They did all so good, which I never expected from any movers. They have fair prices, and they are fully licensed with a spotless record, as far as I could find. I would recommend it!
Landmark Moving is NOT a moving company
***Buyer Beware, Landmark Moving is NOT a moving company***
As other reviews have mentioned, this company is deceptive from their first phone call to you until they get your money. They are not a moving company, they are a broker. You cannot insure your personal property under Landmark Moving because they are not the movers. They hire self employed movers to fulfill their contracts. They do not have their own movers who actually work for Landmark Moving, not even subcontractors.
We were looking for movers to move us from one state to another. This company was one of the first ones to reach out over the phone. The salesman, Brian, was trying very hard with constant communication, wanting us to hurry and sign a contract with them. He constantly presented Landmark Moving as our movers. He told us what THEY would do for us, the type of service THEY offered, etc. He promised us everything we wanted to hear in order to get us to sign their contract.
I had asked Brian if the deposit was refundable before we signed their contract, as this was a concern of mine. Our moving time-frame is very much still up in the air. If something came up that we needed to cancel the move, I wanted to make sure that we were not out our deposit. Brian stated that their cancelation policy is this: if we canceled the contract within 72 hours, the deposit is fully refundable. Then he stated that as long as we canceled the move at least before 5 days before our scheduled moving date that we would receive our deposit -10% for administrative fees. Why two different answers?
Also, during our emails back and forth, we were always sent only screenshots of small portions of our quote from Brian, that showed the pricing only. We never saw the entire contract until we "signed" it. Once we received their entire contract was when we found out that they are not movers, but just a broker.
During this same time, we had also tried to find moving insurance to insure our belongings during the move. We went to movinginsurance.com and looked for Landmark Moving. They were not listed as an affiliate. I also received an email from this online company stating that Landmark Moving could not be insured because they are brokers and not the company moving our items.
We emailed Brian after finding this out. Since we could not insure our belongings because they are a broker, we wanted to cancel our contract and receive our refund. In a rambling email that was full of blaming us, trying to make us feel bad on how much time he had devoted to us, he finally ended his email response with "Unreal", and that he had expedited the request to the front office refund our money.
Additionally, you also have to pay your deposit through their website using only a bank account number. They don't take credit cards or any other form of payment. That should have been a red flag... Because of this, I emailed the company again and asked when we would be receiving our refund, and how would we be receiving it (check in the mail?) I received an email from someone named CJ stating since we didn't cancel within 72 hours, our deposit is not refundable, but then asked if we would like to reschedule our move with them. I forwarded CJ the email from Brian where he states the deposit is refundable. We asked for a response by the end of the day today. We have heard nothing. My husband has called numerous times and nobody will answer the phone, or come to the phone.
Since this is their stance, we have already filed a dispute with our bank, reported the company to the Better Business Bureau and filed a complaint with the DOT. I expect that the complaints filed with the BBB and DOT will not phase this company because they have had 20 BBB COMPLAINTS IN THE LAST YEAR, although they have only been in business for one year. They also have an "F" rating with the BBB.
It is a good thing that we have a lot of emails and text messages to back up our claim with our bank so we can receive our money back, as Landmark Moving are nothing more than scam artists.
ASKED FOR LARGE DEPOSIT - CASH IN BACK
They have my $2000 deposit - DON'T USE THESE GUYS THEY CAN'T BE TRUSTED - I used U-Pack
They wanted me to pay the guys bringing the furniture cash when they showed up. These guys are smooth - but NEVER PAY UPFRONT FOR A LONG MOVE.
THIS IS NOT A MOVING COMPANY
THIS IS NOT A MOVING COMPANY. Customer service is amazing. They totally had me fooled. I even gave them a deposit. I wish I would of done my research before I gave them my non-refundable deposit (crap happens). I hired them, no where in the contract does it state "7-10 days from first available date" I found that out over an email DAYS after I signed it. This means you can go up to 10+ days with out your belongings, which isn't acceptable to me and I wish that would of been mentioned to me before I paid them. Long and behold, after I voice my concerns to them about how I did research and was not happy that I found out they were going to use OTHER MOVERS to move us and the BS time line. I was told " we got you the best moving company in Chicago for your move"... sir, I thought I hired you and your "moving company"... not someone in Chicago, if I wanted to do that... I would of contacted the Chicago company my self.
Fun fact, look VERY hard at those 5 star reviews. They are NOT legit. I am not saying this for my own health, I am trying to help at least one person out there to NOT be scammed. They are kind, they are helpful, they make you trust them... but they are not the people you want to hire to move your stuff... mainly because they WONT be moving your stuff, they will sell your contract to a moving company that will do that for them. I believe their real business would be considered a broker.
I'm glad I did my research before I gave them all my money.. which is asked for in cash (or money order).... DON'T DO IT. If a company doesn't take debit... JUST DON'T DO IT, it's a SCAM.
Horrible!
DO NOT USE THEM! They have our money but don’t call you! We have left numerous voicemails and no calls back but they have $900 of our money! And our items still haven’t been picked up!
Well Done
Great service, really hassle-free! Delivery guys were very polite, courteous, and friendly. Can’t fault them. Recommended.
Very nice
Seamless move-extremely professional, prompt, and efficient movers. Polite and knowledgeable. I took all my stress out of moving and made it so easy. Thanks for your hard work and help! Don’t hesitate while using these guys!