On this page you will find reviews on the company Monster Movers Massachusetts from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Monster Movers Massachusetts – 3.6 (calculated based on 45 reviews).
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Above Average Review Movers During Hurricane Florence.
We hired Monster Movers to move us from Connecticut to North Carolina - not knowing hurricane Florence would be appearing in the middle of our move. The movers were literally moving through winds and rain and were fantastic - it was a super annoying and challenging move but the crew was positive and upbeat throughout giving us high fives and posing for a bunch of selfies. When we originally scheduled our move, we had a rep come out and she throughly went over the entire quote, the process and helped us decide what to keep and what to chuck.
When we originally moved from Connecticut to California, we had an absolute awful experience with a van line and were convinced that we did not want to use one again because the damage and lies were unbearable. So, we found Monster Movers online - and chose them mostly due to the reviews online and we have seen the trucks in the neighborhood from time to time. We had high expectations after the initial consultation and they were met and passed.
Because our new house took longer to build, we had to reschedule our delivery so our items ended up in storage at the last minute and the office and crew were great about our last minute changes.
Buyer Beware.
BUYER BEWARE!! I have been dealing with Monster movers since 5/2018 I was doing a long distance move and I had 2 parts to the move. 1st part was a move from San Francisco, Ca to storage unit in Indian Trail NC. Day before driver was supposed to be coming they called and needed to change the date. I agreed but explained that I needed to be out by 2pm as my lease was up and that is when I needed to turn in my keys. They agreed. The driver showed up with no help. He says we will pack up today and load it tomorrow. I explained that could not happened so he called the office. Another helper came shortly after. This took over an hour to get resolved. To make sure everything was out by 2pm Myself and my son assisted even though I paid for a pack and move. We finished with minutes to spare.
On 6/14 I received a call from a driver asking me where He was delivering the items. I said monster movers secured the storage so I wasn't aware of the location. Shortly after, I received a text" Hi, they delivered your items to NC but have not received payment. In order to deliver to storage we need payment or they will stay on truck and go to our headquarters in either California or Rhode Island. Thanks. Unfortunately I was out of the county at that time traveling for my job and could not comply.. I asked if they could wait for payment on Monday as I arrived first thing in the morning. This person said No! we are delivering your items you never told us you would be out of the country during delivery or we would've plan" I had my sister get my card number and send it to me so I could send it to them right away!
now to this fun week. I had a hard time scheduling my delivery ( part 2) from the storage unit to my new home in NC. They were not responding to my emails and not picking up the phone. I used a different number to call them and they picked up ( not the same woman I had been dealing with) Finally got it scheduled for 9/20/18. I get a final invoice and it was incorrect. So I call again, she tells me that's the price. I explained the quote received to do the job was much different. My original quote stated moving fees, storage fee $100 per month with first month free. Final quote had moving fees storage fees of $225 per month no free month and now a Credit card fee of $112.02 that was not discussed. I paid per pound for the moving fees. My original quote was for 2000lb. I had about 3000lbs. So I understand if the storage price went up a bit, But double and ΒΌ. My items were not bulky it was mainly boxes. When I called they said someone would get back to me. Then I called again and started being sent to voice mail.
On 9/17/18 I received a call from Sarah, " Hi Erin This is Sarah over a Monster Movers. I am calling you to discuss your move with you. We are having a couple of issues due to the hurricane. The 20th is going to be absolutely impossible the only day I could possibly have somebody to do it is today" she goes on to say I have 2 options. One we could deliver tomorrow 9/18 but that would be the only day and option 2 would be to give you the actual keys and you can contract someone else to get your stuff. I called back and said I may be able to do 9/18/18 but I was doing the closing on the house at 1pm so it would have to be later in the day. Then the subject of payment came up. She said I can only pay with cash or Cashier's check. My bank is in CA and I can only take $500 a day out from the ATM. Can I pay with a credit card. She said NO She said we will push it out until 9/19/18. I messaged the person at 12:58pm on 9/19 asking if they are actually coming. I got a response of Yes. I asked if I could have timeframe window and I got no response. @5:43pm I called the business and they said the truck was loaded and they were going to contact the driver. At 7:33pm I got a text "just making sure Antonio arrived". I said No and asked what they were going to do about this, I had taking 9/19 off instead of the original date of 9/20. next I received @8:03pm We had to send another driver since you weren't ready with payment yesterday. He is loaded but is too late to offload tonight and he is out of hours. I stated that was not my fault as I starting messaging at 12:58pm. No response. Today I sent a message asking what was todays excuse. I got a call at 2:33pm saying I need to pay for storage and we will overnight the keys and you can find someone else to get your stuff but I can now pay with a credit card. Why couldn't I pay with credit card the other day.hmmm Well it is 5:08pm and I have received no information on how to make the payment or where my stuff is. I have called repeatedly again from a different number, they called back and when I answer they hang up. DO NOT USE THIS COMPANY!!
Monster Moving in MA.
Monster Moving did a great job for me for my move from Ohio. Everything was packed, shipped and delivered in 4 days.
Summer Move.
We hired the movers to help move my sister and mother across country. Both the loading and unloading crews were excellent. We are planning a move to Portland next year and will definitely use them again.
Great Moving Company.
We moved two locations in MA to three different locations out of state - movers were great and got all of our stuff to the proper location when promised in excellent condition.
Review of monster movers.
They came right on time, worked as fast and safely as possible, were easy to communicate with, were very careful with my stuff, and were at the destination even before I got there, and unloaded equally excellently. I was amazed at how strong they are! This is my second time using Monster Movers and they were still great. Since they are one of the best movers in Boston, they were originally filled up for the date we really needed but were able to start early at 5am in the morning the next day so we could get out before our closing. This move was a two part move picking up my apartment in Boston and a family home in the Cape and bringing the stuff to Orlando - arrival time was 4 days.
Excellent Move into assisted living.
Our family is indebted to the office staff at Monster for helping our 95 year old grandmother with a move into an assisted living facility. The two man crew went out of their way and then some. They were both professional, polite, and careful in the handling all of her things.
Monster Movers.
I hired this company to move me out of a house and I to an apartment. When the movers arrived I knew there would be a problem. I was sent 2 young men how was not ready to work. They took 4 hours to load not even half the house into the truck. They did not disassemble anything as was started in my intake. They then proceeded to the new place while I went to get more money that I did not have because they were taking their sweet time. As I drive to the new location I spotted them parked up by a liquor store, when I called they said they were just getting a drink. I took them 25 minutes to arrive to a place that was just 5 minutes away. Not only was there still furniture along with other belongs at the old house they left my furniture outside at the new place. I had paid them not know that what they had loaded in 4 hours which was not much was scattered all over out side. My living room, 1 bedroom, washer, dryer, etc..left outside. $764 I a single mom of 2 already devastated by the move because the owner of the home also took my money and never paid the mortgage was now also being disadvantaged by MONSTER MOVERS OUT IF BOYLSTON, MA. Please help me stop companies like this from doing this to others. Thanks to the help of my boss who rented me a Uhaul and strangers who were later compensated my furniture finally made it to the apartment. I will be taking legal action but just want to warn others. This was very unprofessional and the manager there felt that it was acceptable. No one should be paying this kind of money for bad service.
Great movers.
Hired the crew for a local move in Boston. Last time we hired Gentle Giant but thought their prices were outrageous and have heard good things about this company. Move was flawless. Truck was small enough to get up Mt. Vernon st in Boston without any trouble. No extra fees and didn't charge a permit fee like the other guys.
Great move.
Overall great experience moving from Maine to Tennessee. Crew and office were responsive and nothing was broken. Will recommend to all feiends.
Above Average Move DC to Boston - Cambridge.
We just moved from Washington DC to the Cambridge area ( near Boston). MY original quote was estimated at 5400 lbs but the actual was a little less than 5000. The crew of Don, Tom and John were amazing - they brought wardrobes and boxes to move my shoes. Furniture was completely padded and shrink wrapped. I did get charged for a few boxes for my TVs and mirrors but it was about $30 or so. Overall this was the best long distance move I have had. However, the best part of the whole move was the fact that it took only 3 days to get to Cambridge which all other movers told me 7-10 days! Monster Movers is the real deal!
Very unprofessional.
My move from Boston MA to Washington DC became a nightmare because of Monster Movers. They unassembled my furniture in Boston and forgot to pack any screws and bolts (everything got lost). I had to go to a hardware store and buy new bolts and nuts to assemble my bad. Some items such as a table lamp never made it to DC. (lost or stolen?) Many picture frames have broken glass. Almost all furniture have scratches or damaged. The MM's crew that offloaded my belongings in DC kept saying that MM's crew that uploaded these belonging in Boston did it wrongly. Overall, I found all MM's crew members that I dealt with rather unprofessional. I'd NOT recommend them.
Hucksters.
Monster Movers broke my washing machine, ripped my couch, and dented my table. They wouldn't bring my households good in the house after my wife asked them to, and I had to assemble all my own pieces of furniture after they said they re-assemble them. They also misquoted me on an estimate, called me a liar, then apologized when they found out I was right. Unorganized mafia types with poor organizational leadership.
My Move Review from Boston to NYC.
First off - check your moving company carefully these days. I hired a mover with a "Fake" location in Boston that did not show up. I called Monster Movers last minute and they pulled through for me. They were affordable - didn't rip me off for a last minute move and the crew that moved me was great. The price was less than $1200 for a pick up outside of Boston ( Hingham) a hold-over and the offload the next day. They also gave a coupon code EDU4U for 5% off for anyone who is an educator. I told them I didn't teach but I coached soccer and they still gave me the discount!
Most difficult move.
I was relocating from Providence to Boston. I've always moved by time and men. This guy talked me into weight (almost twice more) because if they got stopped at a weigh station I won't get my stuff blah blah ok fine.
It was going to be a long day and everyone knew that. They were supposed to show up at 8-10 am. With the drive I thought 8. They showed up at 9:45. Ok.
It took them 4 1/2 hours to load what it took previous movers about 3. But I'm not paying by time..right?
Left in time to hit rush hour traffic into ny.
Got to my place around 6:30. Couldn't park on the street they said. They were tired. No parking. Their best bet was to come back the next day and unload during alternate side.
I am left with my mattress and boxspring. No toothbrush. No towel. No pillow. Nothing.
As I am walking around my starkly empty apartment and they are on their way to a hotel, I get an email from the company saying they are adding on a $600 OVERNIGHT FEE.
Long story short, I flipped my lid and agreed to split it with them (after they took an hour off the time they charged me..I thought I was paying by weight but I was too beaten down to care at that point). If I wasn't though, I'd have noted that if I'm paying by the hour, they shouldn't be taking smoke breaks so often.
A bunch of my stuff is broken, my bed was put together incorrectly, I can't find my stepladder (I think it's in the truck still maybe..or never moved), I was stuck with paying extra and had the pleasure of sleeping with nothing.
Bad bad bad experience.
Choose someone else.