On this page you will find reviews on the company Moon Star Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Moon Star Van Lines – 4 (calculated based on 70 reviews).
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Fraud - This is Not a Moving Company, This is a Booking Agent !
The date and time agreed with the Moon Star Van Lines for the full in-house packing and moving of our 2-bedroom apartment was March 29, 2020 at noon. The day before they called saying that the team would be 7 hours late (the new arrival time being 7pm). We responded that the moving team would not have enough time to do the full in-house packing and move everything down the elevator by 10pm, which is the absolute latest time movers are allowed in the building as per the condo rules. The scheduling person reassured us that she was sending 3 professional men and that they would have no issues getting everything done in 3 hours. We received a call from the truck driver at 7:50pm saying that they were running late and that the moving team could not make it before midnight. Considering that we had mentioned to Moon Star Van Lines several times that the use of moving elevators is strictly prohibited past 10pm, the team knew very well that starting a move at midnight was not an option and that we would have to reschedule. We could not get a hold of anyone at moon Star Vanline OR Greenway moving at any point while waiting..
After several calls with the Moon Star Van Lines & Greenway Moving to try to reschedule the move, the only time slot the moving team and the moving elevator were both available was on March 31st, 2020. The elevator being available until no later than 8:00pm that day, the company agreed to send movers before then. Once again, we warn the Moon Star Van Lines & Greenway Moving that they would need to start packing well before 5:30pm in order to complete the move by 8pm but we were reassured that the movers were 3 professional man that would have no issues getting everything done in 2.5 hours. The movers arrived at 7pm that night (1.5 hours late), leaving them with only with 1 hour to pack a 2-bedroom apartment and move everything down the moving elevator. At 8pm, the elevator was reserved to be used by another resident in the building and we had to negotiate with security to let us continue our move until 10pm. Once again, we told Moon Star Van Lines & Greenway Moving that the use of moving elevators is strictly prohibited past 10pm. By 10pm, the movers were still packing, they had been warned several times between 7-10pm that at 10pm, they had to be done moving everything. However, they were still using the elevators at 10:20pm and as a result, we lost our security deposit.
Moon Star Van Lines & Greenway Moving were provided with a detailed list of the items in the apartment that were required to be dismantled and moved oand agreed on that the quote for the service provided reflected the move of ALL of those items. However, due to the movers’ serious delay and the poor scheduling of Moon Star Van Lines & Greenway Moving, several items, including a major piece of furniture, were left behind by movers in the apartment. The movers said that they had no time to dismantle and move those items and that they would reschedule a pickup the following day. On April 1, 2020, the company said the delivery truck was on its way and that they could no longer pick up the items that our only option at this point was to claim the value of the goods left behind. Those items have therefore remained in an apartment that we are no longer tenant of because the company failed to move them with the remaining of our belongings.
In addition to the missing items, the several items were damage by the movers. Most of the items below were NOT wrapped during the move and had simply been thrown the in the truck with no protective blanket or wrapping paper. We claimed for $8,900 to their insurance company but it turns out, they are NOT properly insured for damages and loss and they offered to settle for $100..
Great Experience!
The staff is super quick to answer questions prior to the move. The prices are fair and reasonable. The three movers who helped us this time were friendly, careful with our things and efficient with our time. As a first time mover, it was a very good experience. I'll use them when I move again.
I wouldn't waste my money of this company.
To begin with they showed up late, informed me that dismantling a bed would cost, tried to add 5 hours onto time because of weight scale location, and held my belongings hostage, including medications, until I agreed to [ay 1,000$ more. When I started to unpack I discovered 2 broken dressers with lots of chips and dents, a big dent in my printer and broken boxes. As a senior citizen and they have successfully depleted most of my bank account.
Awful.
Agree 100 there should be a zero star option and the details of the review from June 26th are basically identical to my experience--it's almost spooky. This must be their "business model". The price was 3.5 times the quote given and some of my items were damaged (cannot stand the thought of contacting them so this is just a straight-up loss ). No upside.
My fifth work-related move in ten years and way more than I've ever paid with no transparency. I should have spent a little more time to read reviews and to find one BBB accredited. Hopefully someone can learn from my mistake--moving is already stressful enough.
Terrible Service.
Terrible service. Wish there was a 0 star option. FRAUD!
Moved from Kingston to Windsor.
To start, they are the same company called Greenway Movers. To be honest, Michael was very approachable by phone and he gave me the best price. BE CAREFUL! They try to lock you in once you pay the $100 deposit.
Once the 2 movers arrived with their truck, I reviewed the invoice. Michael mentioned the mattress cover was included but they did not know about that. I made sure that's clarified.
They were respectful and good with taking out all my prepackaged items.
They estimated my weight at 3000 lbs which I did not agree with and decided to go with the scale fee. Make sure you initiate at the right numbers because THERE IS NO COMMUNICATION between any of the members.
After they left, I received a call that there is a mechanical issue with the truck and my delivery will be delayed. This was super inconvenient for me as I was staying at a friend's without any clothes. Their best compensation was a 5% off the weight fee. I then receive a call that the delivery will arrive Sunday, I let them know I booked 1-4pm because the morning wasn't available at my apartment building and this person said no problem.
After a day or two, I receive a call from them that the invoice is ready and I need to pay. I asked for the invoice to be sent to my email address. They say that the accounting department is having trouble and can't send the invoice, and expect me to pay blindly. The invoice was $500 MORE than my calculation basing it on THEIR weight. They send the email to the wrong email address. I keep trying to call and finally I receive a call that my delivery is at 6 AM. I LIVE IN AN APARTMENT AND COMMUNICATED THE ELEVATOR IS BOOKED 1 - 4 PM MULTIPLE TIMES. Then they transferred me to Michelle, who I communicated with that I am trying to resolve the time of delivery and she responds: you need to pay or your delivery will not arrive. This was incredibly unprofessional as there was a miscommunication about the weight, the email, the arrival date & time, the accounting system is down, their truck has broken down as well, and now threats that they won't deliver the items if I don't pay. I also have been having to call and check in with five different people on a daily basis, each giving me a different answer, and not being aware of what's going on. I try to explain to Michelle to go through the cost with me, she yells, rushes the process, tells me there is an added cost for price match (which makes no sense price matching is a reduction in the final amount), and keeps saying I need to pay. She tells me on the phone (the first time I am ever hearing of this because they sent the email to the wrong person and of course no one called me or informed me out of the many times I called them) that the items won't deliver unless I pay before 4pm and it was 3:35. All I asked was to see the invoice. She finally sent to the correct email about 10 minutes later expecting me to pay blindly without an invoice or anything. I replied to the email to explain and tried to call multiple times but no answer. Still waiting at this time.
Hidden Costs Everywhere.
Worst experience ever, charged twice as much as what we should have been charge and their customer service was terrible - all they wanted was to get paid and didn't care about the service provided or the specifics that had been discussed.
Would NEVER use them again or recommend them to anyone!
Best deals in ONTARIO.
Many companies contacted me and offered me their quote.. this company stood out from most due to Michael’s persistence and professionalism. Everything was explained clearly and the movers did an AWESOME job! Thanks for Dan and Barry as well; they arrived on time and did an excellent job packing my items; their full pack service is GREAT! I drank a couple of beers while they were working and it was better than being at a bar I tell you! Very cool guys. :).
Great customer service!
I hired moonstar to move my grandmother's stuff from her old house into mine and they did a fantastic job! From what I was told they were very polite and respectful. Thanks for taking care of my grandmother.
Thanks to mike.
I hired MoonStar Van Lines for my move from New York to Mississauga, On. They did an excellent job. The best part was that they were on time for pick up and delivery.The sales representative Mike is awesome. His voice tone was amazing. Mike also sent a notebook and a pen to my little daughter. My daughter was happy with the presents ?. I highly recommend MoonStar!
Fast, careful, helpful and respectful service.
The moving truck came at the agreed time, no hidden fees, very helpful and respectful staff, they worked fast and taking care not to damage any item. Very professional team.