On this page you will find reviews on the company Move On Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Move On Moving – 3.7 (calculated based on 43 reviews).
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My move has been a nightmare!
I would give zero stars if I could. The movers picked up my items in northern California on October 22, 2020, to be moved to Ohio. Pickup was. I had several boxes clearly marked Fragile that were handled carefully. The date that I gave the company that I could receive my items in Ohio was November 6th. I was told that in the interim, my belongings would be stored in a warehouse in Las Vegas.
November 6th came and went, with no contact by this company. I moved into my apartment in Ohio on November 14th, with just 3 suitcases. I called the company to inquire about delivery, because I'm in a totally empty apartment. Often when I called, no one answered, and I was directed to leave a message, and someone would return my call within 2 business days. No one ever returned my call. So I kept calling, finally spoke with someone, and was told that they delay was due to Covid, blah blah. I explained that I'm living in an apartment with no furniture, no bed, nothing to sit on, no way to cook. We're sorry, but due to Covid... So I continued to call periodically, same BS. Mid December I spoke with someone, explained that I STILL am living in an empty apartment, and all of the Christmas gifts that I have purchased for my family are in their ware house. The gentleman on the phone assured me that I would have my shipment by Christmas, and again apologized. So Christmas came and went, no shipment, no communication from the company. FINALLY, three months after this company picked up my items, my belongings were delivered to me. They did discount my balance due to the delay, but the man doing the delivery informed me that be wasn't able to get the big truck he was driving onto one of the streets nearby, so he would have to rent a U Haul, transfer the items into the smaller truck, and I would have to pay for that.
When my shipment arrived, the boxes clearly marked Fragile were crushed, and he put them on the bottom of the pile of boxes. The footboard of my bed is missing, so I can't assemble my bed. An antique brass floor lamp was missing the shade and all of the hardware to hold the shade on, was broken off. A large container of gardening tools, missing. Wooden rocking chair broken.
After living in an empty apartment for 2 months, with no furniture, no bed, nothing to even sit on, this was infuriating to say the least. And my calls to this company go unanswered.
If possible I would rate a zero.
Totally unprofessiona. Destroyed furniture and collectibles that cannot be replaced. Loaded boxes marked fragile on the bottom. Employee named patrick , name provided by customer service when finally could get an answer, vaped cannabis products in my home. Apparently it has been an issue in the past. Offered an insult to settle my damages.
Moving Pick Up..
On August 26, 2020 ..I had 2 young men Sinbad and Mark..At first I was a little concern because moving across country to NY. The driver Sinbad was awesome explain everything , very organized ..answer all my questions and concerns. The young man Mark that was with Sinbad handle my Items with love like it was their very own.
Will recommend to my family and friends..
Stay Away From This Company.
This company gives you very low estimates to undercut its competitors and then, once they have your stuff, they jack up the price to be way higher than everyone else and then forget they have your stuff for at least a month. I didn’t see my stuff for a month, called them multiple times, and they didn’t even have a truck set up. After about a week of daily calls they got something set up, but what if I didn’t call? Would I ever get my stuff? If you want practice managing a moving company, contract these guys to move your stuff, because they are so mismanaged you will have to do most of it yourself.
Expensive and unnecessary.
We relocated from CA to WA and decided to go with professional movers. A broker set us up with MoveON in Las Vegas. It was imperative that the move be completed a day after we arrived at the new house, so the company arranged for the pick up 10 days prior to us moving.
The movers arrived in a 26’ truck and our stuff didn’t fill it; it was a large house, and full credit to the movers for their packing. However, the moving truck didn’t arrive for another 5 days after we moved into the WA house.
We paid over $7000 for the move, and it turns out we could have done it ourselves with full-service U-Haul (26’ truck with movers at each end) for about $5000, including gas, and we wouldn’t have had to wait for our stuff to arrive.
The intent was to take out the moving stress by paying for the movers; that didn’t happen.
It’s beyond me why anybody would use professional movers after this experience, let alone MoveON as a company.
Horrific company! Do NOT use whatsover!!
Short story:
Late on both pick-up and drop-off
Over a month before my items were delivered
Employees tried to extort me for more money
Management authorized movers to leave my things in the lobby of my apartment complex and drive off
Zero customer service skills
Rarely staffed phone line (during normal business hours)
Tons of damaged items
Long story:
Please do not use MoveOn Moving ever! I had a horrific experience with them, and they are too incompetent to make any changes in their lack of quality any time soon. They hire employees who will try and extort you for more money (even when contractually they are in the wrong), and their management will do nothing to mitigate the situation nor demonstrate any semblance of customer service. My movers were over 2 hours late for BOTH the pick-up and the drop-off. For my particular move, it took almost TWO FULL WEEKS after my things were picked up for my paperwork to even make it back to the company’s headquarters (because apparently digital/phone calls/emails are not a thing) for my drop-off schedule to even get processed. Meanwhile, I am ready for my things two days after my items were picked up. I called every other day to check on the status of my move, and either no one picked up (how can they not staff during business hours?) or I was just told that they did not have any updates. A few times when I called and gave them my moving information, I was specifically told “we do not have your information, you must not have used our services”. When I told them how that was literally impossible, and maybe look for longer than two seconds in their files, I would get an “oh, there you are!” Before my things were ever picked up, I told MoveOn of a vacation I was going on three weeks later. I was told this was no problem for my drop-off to happen before then. Well, even after multiple check-in calls a week with no delivery date scheduled in sight, I finally was transferred to a manager, who informed me that they “were never made aware of this”, and that my delivery was still a long way off (so, DURING my vacation). Obviously, this was a blatant lie on their part. When my things were finally delivered (OVER A MONTH after my first available date), the driver of the truck tried to EXTORT me for extra money. He said he was not made aware of stairs (I was on the second floor), and I let him know he is welcome to use the elevator, oh and by the way, my contract SPECIFICALLY stated that a flight of stairs was included. He huffed and puffed, and stormed off to his truck to call the company. Half an hour later, he told me he was AUTHORIZED to leave my things on the first-floor entryway. Are you kidding me?? Someone in this company said he could leave a paying customer’s personal belongings in the middle of a public apartment complex’s entryway instead of delivering them to the specific apartment! After I told him absolutely not, he finally agreed to not try and extort more money out of me, and that he would take it up with the company. Fast forward to them FINALLY finishing, 5 hours after they were scheduled to show up, I am unpacking and find multiple broken dishes, my couch with a huge slash in it, my bookshelf destroyed, and my mattresses all with black marks, scratches, and signs of extremely rough handling. I am STILL in arbitration with them over all of the damages (4 months later). This company is complete garbage, they have horrific customer service, and they are utterly incompetent. Please please please, do NOT use this company whatever you do! Feel free to reach out to me if you would like more details to understand this is a true and honest experience.
Lack of communication, late delivery, lost item.
I did not hire this company directly, I called a broker and they hired MoveOn without telling me which company they would hire. The initial pickup was fine, though they were a couple of hours late because the company made these poor guys pick up 4 people's stuff in one day! They had no real breaks for food or rest, I felt so bad for them.
Then it took nearly a month for my stuff to finally be delivered when they told me moves of my distance were usually 7-10 days. The company never answered my calls. When I finally was given a delivery date they said they would call 24 hours in advance, however that day passed and I got no call and was so confused. I got an email the next day (the day that had been the previous last day of guaranteed delivery) saying the driver had an emergency and then they gave me new delivery dates. I understand emergencies happen, but I would have appreciated some communication from the company instead of just waiting around all day for a call that never came.
When the driver arrived it was actually another driver from another company that MoveOn had subcontracted to deliver the stuff, not even MoveOn (Which they did not tell me they were going to do). This poor man who had just gone through a family tragedy had to move all of my stuff all by himself, which seems wrong I feel like there should be two people to help with heavy items.
My entire queen-sized box spring for my bed was missing, and the driver told me it was gone before the stuff was even loaded into his truck. How do you lose an entire queen box spring? Some items were broken, and many more of the boxes were squished or falling apart.
I was at my wit's end by the end of this move; thinking you will have your stuff in 10 days and then waiting a month is so stressful. I did not have enough clothes for my new job, I had to sleep on the ground for a month, and the communication from this company was incredibly limited.
I’m happy with the service here :).
Moving is stressful and they made it very easy! I can't say enough about how great this company is! My moving date was moved up and they were flexible with quick responses. The moving team was a pleasure to work with. They were efficient, professional, and made sure everything was done well. They wrapped everything well and carefully. Their price quote was one of the lowest with no hidden fees. The whole process of working with this company, from start to finish, was seamless and organized.Thxs again.
Very professional team.
I am blessed to have found these guys! Trustworthy and very smart about wrapping items, able to move irreplaceable heirlooms. Moved items across town in traffic and up three flights of stairs carefully and without any issue. Moving items is tricky, especially bulky heavy, expensive & easily breakable items - these guys have done several jobs for me without fail. I am very happy to have my new carved wood, marble topped wine bar with its glass and mirrored sides, all safely in my new home. I will trust them to move it next time too! Highly Recommend!
Quick and efficient movers.
Wonderful is the only way I can describe this experience. I felt obliged to write a review to let everyone know that this is the best moving company I have experienced and trust me, I've moved several times state to state and every mover messed up something! But not them! They were straightforward with the quote and the thing I really liked is that they give a top estimate to let you know how long it would take in the worse scenario meaning, I had to do my part by boxing everything (of course they can assist as well)! Adjustments will be made if you do not exceed the estimated time and I didn't! Very honest, nice and efficient! They moved and finished during the rain and they still did not take 6 hours as estimated so they are damn good! Perfecto!
Perfect experience!
Very Professional crew. They were on time, handled everything with extreme caution and didn't mess around. It was my first time using professional movers and they work fast and efficiently, they properly pack your items with care so everything can be transported and stored safely. Booking is easy through email or call. They came to my address on time and everything was done in less than 3 hours. Totally recommend them if I ever need to move again, I would definitely contact them. Overall an excellent service and a great experience. Thank you. Keep up the awesome customer service.
They truly exceeded expectations.
We used Moveon Moving for our move from Las Vegas to Palm Springs. They did an exceptional job. Their movers were fast, careful, courteous and completely professional. We have a lot of artwork and fragile items, large and small, and all was delivered without a scratch. The same team loaded our belongings, drove the items, and unloaded at our new home and office. We were struck by how they truly took ownership of doing everything carefully and correctly from start to finish. I've worked with a number of national moving companies over the years, and these movers provided the best moving experience we've had.
An awesome service!
The movers were EXCEPTIONAL!! I like that there's no double drive time, I'm on board with the flat rate. I did not feel they were burning the clock to drain my pocketbook, worked speedy and efficiently! Highly recommend their services! When I asked to add extra protection to some of my belongings, never any grumbling, service with a smile! I'll definitely use them for my next move! Thank you! I'm happy this move was not a nightmare like others. I've moved a lot of times and know great-honest workers/movers when I see them, Moveon Moving is exactly that!!
Fantastic movers.
Very professional and great people! I've never used movers before and they walked me through the whole process over the phone and made sure everything was ready for the day of my move. The two employees who moved my things were so polite and did everything very quickly and without a single complaint, and with smiles on their faces. I would recommend this company for anyone looking for a good moving experience. Thanks! You saved me.
Poor service and pricing.
I contacted Best Interstate Moving and Storage and the day we were expecting them to show up was the day we saw a truck pull in our driveway that said Move On Moving. They said the truck that they brought was too small and another one was coming, which showed up about 4 hours later. My biggest problem with this company and the way they do business is: they give you a choice to either pay by weight or pay a lump sum. Now this was never explained to us other than when we were all standing in the kitchen and they wouldn't start doing anything until we decided. We had no idea which was the better way to go..which is so unfair - they should be looking out for you and say you can pay whichever way is the best deal..They also didn't give us an option for them to pack what we had left to pack - they had just signed us up for "full packing" and I had already packed alot of stuff..I had talked to Best Interstate moving several times and asked specifically how it worked for pricing..and they continually told me that it would all be adjusted based on what we had..so these two companies need to get their communication figured out and do things for the customer! Would not recommend them and their business practices..