Moving Nation

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1. Move from Texas to NCC

   Our experience was absolutely terrible! They were much later than they said they would be, furniture was damaged, boxes were lost - and there was NO financial remuneration!!! Find someone else!!

2. Moved me for 8K and broke/lost a bunch of stuff

   They get an F- for my move across state lines. Now I know what the worst looks like. Sadly it was an 8k lesson. Do yourself a favor and don't use them if you value your time, stuff and sanity...

3. Scam

   BEWARE!
   
   They offer low bids that seem too good to be true after shopping around and all the horror stories you hear and read about, but....
   
   They will jack up the price after the fact, and if you can't pay the new price (thousands of dollars) they keep your entire house full of things until you can (assuming you can ever afford to pay). Stuff is still in their possession after months, they also stop responding until you pay. No cash, no response, no stuff.... Guess they will be keeping a house full of things. All the special mementos from a life, all gone.
   
   You also sign a contract agreeing to it, regardless of what is said verbally, so you'll have no legal recourse.
   
   BEWARE!

4. Avoid. Bait and Switch pricing, poor packing and communication

   My move with Moving Nation cost me 46% more than their estimate, an additional $3400. In addition, it was the worst move I have experienced. I have moved 6 times in the past 12 years, so I am familiar with the routine things that can go wrong, but this was much worse. There was bait and switch pricing, horrible packing, and poor communication. The support team doesn’t work on weekends.
   
   I attempted resolve the issues after the move, with detailed documentation. After repeated attempts to contact them, I was told to work with a 3rd party to resolve it. When I completed that process, I was told Moving Nation no longer had a contract with them. I notified Moving Name several times, with no response.
   
   Move
   
   This was a full pack move of a two bedroom house from California to Washington state in early Oct 2020. I spent early Nov to January trying to get a resolution with Moving Nation.
   
   Cost
   
   The original estimate was based on a verbal walkthrough. I keep a list of furniture and the furniture sizes because I’ve moved so much. I gave accurate list of items and pointed out that we had more books and art than most households, giving details.
   
   • Five days before the move, a person from The Moving Nation reviewed the items to be moved, and “discovered” that many items I had listed previously weren’t included in the estimate. The price was raised by $1600. On the day of the move, after packing, we were told we exceeded cubic feet limits, and the price would be additional $1800.
   
   Packing
   
   The packing was very bad. Here’s a small sample of packing issues.
   
   • Part of the reason the cubic feet increased is that furniture wasn’t disassembled, and that there were boxes contained one lamp shade, or one power cord and small umbrella. In addition, the team used a lot of wardrobe boxes, and did things like put a microwave oven on top of a Roomba docking station, and a sewing machine on top of leather shoes.
   
   • Despite the fact I’d called out that I had a lot of art, they didn’t pack it properly, stuffing framed pictures into boxes with Christmas ornaments. The pictures weren’t even wrapped in paper. I pulled an oil painting out of a box that also had laundry supplies.
   
   • Packing tape was applied directly to an antique desk, and it was put in a wardrobe box.
   
   Communication
   
   • Move out was supposed to be Day 1 to pack, Day 2 to load the truck. Instead, pack team arrived in the afternoon of Day 1, and said they were going pack and load in one day. They didn’t finish til 9 PM. Rushing to do two days’ work in one day probably contributed to bad packing and increase of cubic feet, leading to my additional cost.
   
   • No useful information on move-in date. The tentative move-in date was Oct 10. On the Oct 8 I contacted The Moving Nation to see if that was the date. The next day I was told “I haven't heard anything yet”. Later the same day I asked again and got no response. Oct 10 was a Saturday. I called and emailed repeatedly asking if the move-in was happening. I was unable to contact anyone from the Moving Nation from Oct 9 til Oct 12 to get a status on move-in date. I was told “We don’t work weekends”. Not getting an update on the status of the move-in date is completely unacceptable. I understand the date can shift, but to not tell me what the status is completely unacceptable. We waited for the movers all day on the original date and had to scramble to get lodgings each day when we had no additional information.
   
   Summary
   
   I could go on for a long time about the issues, but the takeaway is to avoid this company. They do a poor job at a high cost.
   
   Sorry about the useless photos, couldn't figure out how to delete.

   

5. LIARS, CHEATERS, SCAM ARTISTS..NON RESPONSIVE TO CLAIM FOR DAMAGES

   I CAN NOT ADEQUATELY DESCRIBE WHAT THIS COMPANY HAS DONE TO ME SINCE I BOOKED WITH THEM IN MID AUGUST, 2020. It took them 7 wks to deliver my property, never told me where my possessions were being stored and cannot OR REFUSE TO account for 10 boxes and a valuable Serigraph that are missing. I filed a claim for damages over 2-wks ago which to date has not been acknowledged. I have learned that they do not have insurance and their FMCSA license is REVOKED. My next steps are to file complaints with the Better Business Bureau in the USA. Further I will send personal Letters of Complaint to every one of the Officers of this LLC. It will probably not do any good, however, I will have the satisfaction of letting these thieves and liars know exactly what I think of them.

6. Absolutely I urge you to NOT USE THIS MOVER A SCAM!

   MOVING NATION located in Columbia, MD. This moving company is A SCAM not honest, nor professional AT ALL COME TO FIND AT THE END OF THIS JOURNEY OF MOVING. What started out to be $5,650 doubled by the end to 4 9, 600. Lied to from the beginning to the end. Supervisors have a THUG attitude. TRUST ME THIS MOVE WAS A MOVE FROM HELL & I HAVE NOT RETURNED to myself yet. Started with a Salesperson by the name of Roland Kg. who I had from the start we went over all of my furniture and belongings and how many boxes etc. etc. I went over this quote with him at least 5 times because I did not want any hidden charges or surprises. He assured me that there would be no extra charges. I was quoted 1 price and at the end left a hostage to my own belongings! The start began with Andrea who said ok you have to pay $900 extra to cover items, this was the 1st start of the move. I explained to him that this was not told tome that Roland said the blankets and tape would be included to cover and taped my sofas, chairs 1 glass top table that they chipped. I had already paid for covers for my mattresses and sofa.-chairs. Charges that were never explained to be from the start. oh that was just the start 2 hours into the move I was told come out to the truck so my niece who was helping me came out with me to see what he wanted to show me Andrau proceeded to tell me see this line this is what you paid for you go over this line there were 3-4 colored ropes your going to pay I said what THIS ABSOLUTELY WAS NOT TOLD TO ME. Lines to tell me that I'm going to pay more and more. What was I to do I had less than a week to move I sold my home and there was not to much more I could do, held against my will with my belongings at stake here. What began to be 2 bedrooms and 8 xmas boxs from the basement- 1 king, 1 queen, 1 office desk, chair, sofa 2 side chairs,2 tables 23 box's and a garage of 11 plastic containers at a cost of $5,200 ended up at $9,500. The rudest Supervisors from the start Andrea from the start of the move to the end of this insane move Alex. It's as if this Company cloned these Supervisors to act this way and they more than likely probably are getting commission. I felt terribly ABUSED as a SENIOR and felt I was being taken for! I was petrified to ask any questions! It was a horrific experience from the start to the end this was a disaster! Thank god I have a witness and smart enough to document and take pictures! If I asked these Supervisors any questions they were upset with me, so unacceptable. The delivery was to be expected on Monday and 1 week later, I received a call that they would have a delivery date of and time they could not make it. So Alex called me again that same day and said he could deliver around 5:00 p.m. I said to him I would have to ask the Apartment Manager if it was ok. No problem all was good UNTIL it was time to pay. Alex said ok I need the money I cant' start taking the boxes down until I'm paid in full. I replied yes here you go in full had a cashiers check ready with the balance of what was due. I took out the payment and gave to Alex, I received a death face remark, I asked you for cash or a money order! I said to him this is a cashiers check for god's sake what's the difference between a money order or cashiers check? I thought that they were the SAME CASH,CASH, CASH! Alex replied no I can't accept this! I as he can see was going through a breathing panic attack I could not breath I had to excuse myself to take my inhaler. I came out and pleaded with him and said please to at least 5 times where am I going to get $ 4,968 CASH or money order at 5:30 pm he starting nodding his head no no no! I pleaded with him to call his supervisor and ask if they could make a exception to accept this CASHIERS CHECK IN FULL. I even told him I would be able to ZELLE pay not the full amount but $ 2,500 at this time. He called his Supv. I believe and were talking Eastern European language that did not sound very good from the tone of both of them the expressions given by Alex would kill. Listen I said to him I'm calling CHASE BANK and asked the Customer Service person to please let Alex know that the Cashiers Check was good! She was even in shock when he said no. She said this is the same thing and yes she did get this and I've checked into her account and this cashiers check is good! I WAS BEING HELD CAPTIVE BY THIS MOVING COMPANY. I ALSO FELT VERY THREATENED BY THESE PEOPLE AS I EXPRESSED I FELT LIKE THIS WAS THE MAFIA! I FELT EXTEMELY THREATENED. I'M A SENIOR OF 65 YEARS OF AGE IF THEY DID THIS TO ME WHAT'S TO SAY HOW MANY TIMES THEY HAVE DONE THIS TO OTHERS. HONESTLY THEY SEEMED LIKE THIS WAS ALMOST REHEARSED. CHARGES UP AND UP BY THE HOUR LITERALLY, WHAT WAS I TO DO I SOLD MY HOME AND I HAD LITERALLY 1 WEEK TO MOVE. I TRUSTED THIS COMPANY, I NEVER EVER IMAGINED THAT THIS WOULD BE THE MOVE FROM HELL. I WAS TREATED WITH DISRESPECT NOT TO SAY I HAD A NUMEROUS PANIC ATTACKS FROM THE BEGINNING TO THE END 3 TIMES!

   

7. My choice.

   I wish I could go back in time and erase all the times I used movers other than Moving Nation, some who were scam artists and others who were just hopelessly clueless part-timers. By contrast, here you get consummate professionals who know the ins and outs of moving houses. Let me just be clear that Moving Nation does not come cheap like the part-timers I mentioned. If you want to compromise professionalism for economy, these guys are not for you. But in return you get hard workers, dedicated support and actual competence. Your choice.

8. Will return for service.

   Moving Nation gave us a special ‘piggyback’ discount that allowed us to save hundreds of dollars, which was really nice of them. The managers of this company are genuinely nice people. The movers work hard and do a great job. I am a guaranteed return customer.

9. Kirk Breckonbauer.

   Excellent service & would recommend to everyone! Kirk was the best mover professional I’ve ever worked with. He told me at the beginning that he would stick with me to the end, and he kept that promise! He was an excellent foreman & participant of the moving out crew & singlehandedly did all of the moving in. He was amazing, cheerful, respectful, and deserves a huge bonus! The company contacts by phone were terrific throughout the entire process. I’m a super satisfied customer! Thank you!

10. I think I made the perfect choice hiring Moving Nation.

    Since this was the first time that I was going to hire pro movers, I asked around before making my final decision. Among the factors I considered were the online reputation (through reviews like this one), whether there were any complaints in the Better Business Bureau for the company, and the cost of the service. I made the final decision after speaking to the different companies over the phone and assessing whether they seemed genuine and reliable. Moving Nation was either the best or among the top 3 for each of those criteria.I knew I had made the right choice after seeing the movers in action. They take a no nonsense, no time wasting attitude towards their work. They called me before arriving, and then started doing their thing. Every move was methodical, starting from the way they gathered all the items of equal weight and fragility before loading them. I also noticed that the moving truck was clean both outside and inside the holding compartment. It is maybe a small thing but I think it shows that the company cares about its reputation and takes pride in its work.I must also add that the movers were very polite. I have seen my neighbors move and the team they had from another company seemed to be giving them attitude and just seemed like insincere people. That experience was one of the reasons I vetted companies so thoroughly before hiring.I think I made the perfect choice hiring Moving Nation and would hire them again.

11. Recommended.

    I believe my search for the best movers has officially ended and Moving Nation is the grand champion. They ticked every box from punctuality to safety to price and are a group of nice guys to boot. We had a smooth move without any trouble.

12. Hostage Situation.

    I scheduled an out of state home move with Moving Nation going from Oregon to Missouri scheduled for Aug. 26th. Before signing a contract with this company I stressed the fact that I wanted my furniture ASAP 5 days tops and storage was out of the question as far as I was concerned. Their customer representative assured me that this would not happen. At midnight on 8/26/20 their movers show up at my house and took two and a half days to complete the job. They finished on 8/27/20. After the truck was loaded, they unloaded everything into a nearby storage unit and I haven't seen my property since. As of 9/14/20 and countless attempts to contact Moving Nation only to be stone walled, we remain without furniture and information as to where or when to expect it. At one point I was able to speak with someone at moving nation in the costumer service department. She told me that my property was not scheduled for delivery anytime soon because I still owed them money. She went on to say that she couldn't say anymore about this matter until I paid $3662. She stated that this was the portion of the bill the driver should have collected upon pick up but did not. I explained that I offered this payment to one of the two men sent by Moving Nation on 8/26 after showing up at my home at mid-night and the man refused to except the money. She continued to repeat that I needed to pay the money now. Feeling pressured I made the requested payment of $3662. First I alerted my bank to keep track of the payment because I felt this company wasn’t legitimate. after I made the payment, I called Moving Nation's costumer service department back to let them know I made the payment and now I wanted information about my property. The female employee, "Tina" refused to give me any more information as to the location of my property nor a date when to expect delivery. Not even a guarantee that they were keeping my property safe. I have been forced to make the payment of $3665 plus the $1288 I paid to them as the first installment of the move. I have met all of their demands and gotten nothing in return. Moving Nation has drove up the cost of the move several times since picking up my furniture and driving away it on 8/27/20. Initially Moving Nation quoted $5994.99 for the entire move. Currently Moving Nation is demanding an additional payment upon delivery of $3662 totaling the cost of this horrible job thus far, $8,987. For an out of state home move scheduled for 8/26 and taking two days to load a three-bedroom home only to off load my furniture into a storage unit. Moving Nation allowed me to believe that the movers were in route to my new home with my furniture. After 3 days and many calls later, I was told by Tina, that my furniture wasn't on its way and she refused to divulge the location of the storage unit that now held my property.

13. I am already recommending them to people I know.

    I was recommended this company by a colleague who had used them last year and praised them to the skies. They are certainly deserving of praise for their strong work ethic, honesty and price transparency. I am already recommending them to people I know.

14. Good job.

    My delivery was delayed a couple of days but it was out of all our control with flyovers and interstates being closed and all. Other than that, a nice, effortless move that got all my things to me amidst all the chaos going round.

15. Great company.

    My first interaction with Moving Nation was with the office manager who coordinated my move. They were able to give me an accurate, no-b.s. quote with all the potential extras clearly spelled out. While others quoted me lower estimates, they were less open about those extras and I naturally chose Moving Nation.