On this page you will find reviews on the company Moving Partnership from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Moving Partnership – 3.4 (calculated based on 44 reviews).
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1) Moving Partnership is Bad & 2) Is This Website Even Credible?
If you average the 13 reviews of The Moving Partnership (before this review was added), you get 2.92 ((1+1+1+5+3+5+5+5+5+1+4+1+1) / 13). So why does this page show 4 stars? Shouldn't it be 3? In any case, our experience with The Moving Partnership was terrible. We were strung along with "I understand"s throughout the process with no results. We needed to ask our representative 4 times to update us weekly on our shipment. Our bed frame was broken during shipment also. And to further question the credibility of this website, I am given no where to review 'honesty' and the other fields, so why do they appear on this page?
Lamentable.
Nous avons déménagé d'Oxfordshire en Provence en avril. Le devis proposé était parmi les plus corrects et en plus, Joe, le commercial se "recommandait" de son père qui était un des responsables de l'entreprise où allait travailler mon mari. Ces deux choses nous inspirant confiance, nous les avons choisi. Bien mal nous en a pris car des ajouts abusifs dans le devis ont fait que le devis a augmenté jusqu'à la limite payée par l'entreprise de mon mari (soit plus de 2000 euros en plus du devis initial), et ce, quelques jours avant la date prévue du déménagement. Plus le déménagement approchait, plus Joe nous augmentait le devis, alléguant de choses et d'autres. Je précise quand même que certains ajouts étaient normaux dus à l'accès difficile de la maison. Nous avons également dû payer la totalité du déménagement (environ 9000 euros, ce que devait payer l'entreprise de mon mari, comme cela se fait dans ces cas là), ce qui nous a été dit quelques jours avant le déménagement avec des menaces de ne pas faire le déménagement si ce n'était pas fait. Résultat, ils ont reçu 2 fois le montant, de notre part et de l'entreprise, et nous ont remboursé (1 fois le paiement de l'entreprise reçue) en livres alors que nous avions fait le paiement en euros, ce qui nous a fait perdre quelques centaines d'euros.
Et le comble, c'est que le jour du déménagement, mon mari a vu apparaître devant la maison un camion d'une autre compagnie de déménagement (à laquelle nous avions demandé un devis, nous aurions mieux fair de la faire directement avec eux..) alors que Joe ne nous avait JAMAIS dit qu'ils allaient faire faire le travail par une autre entreprise. Bref, nous ne recommandons absolument pas si vous voulez avoir affaire à des gens honnêtes et préparer votre déménagement avec tranquilité. Ils font ce qui les arrange, vous prennent tout l'argent qu'ils peuvent, et au final ne font même pas eux-mêmes le travail.
Very bad service.
Start from beginning. My moving was from London to Spain. I was dealing with Joe. I make appointment to pick up my staff 30.11.2015 and then horror starts! I pay extra for bigger van ( total moving cost approx £1200, all packed by myself) and when they came pick you my staff van was too small. Joe forgot to upgrade company. Was already so much stress for me as next day I was leaving England. Finally they hardly squeeze NOT ALL staff. I was told by Joseph that my staff will be in Marbella in max 10 days. After 10 days my staff not arrive and I was a person who need to keep calling to everyone as moving partnership wasn't to happy to help me. Joseph even told my that I have to much staff and I need to pay £.90 more, after what I remind him that I paid £.220 extra already and looks like he forgot about this as he said 'ahh yes you right' .So look like they over charge me £.130. Then I find out my staff stuck in Barcelona as Big van break down! After hundreds of phone calls to England and Barcelona finally Joe told me that my staff 100% will arrive 22.12.2015. I was in England In that time so I flew to Spain for only this day and 23rd I was flying back to England.Which didn't happen as my staff didn't arrive again! I had extra over £800 expenses because this pointless traveling! Finally after 24 days my staff arrived. Two pallets. One BROKEN which cost damage on my staff. People who was packing pallets they not serious as they put mirror on top of sharp peace of office chair. Again I was few days keep calling Joe about claim some money. And second day he said ' sorry I forgot as I have so many things happening ' . On the end they offered me £.150 claim which total cost of this headache was £.2000 (with my traveling). They are the most unprofessional people ever! They care only about get money from you. Company's which the are dealing with are not better. No recommend nobody!
Delays the main concern.
Moving Partnership did everything well, and Matthew was always very helpful. However, I think they could have been more open with the date the ship was the leave, as it didn't leave the UK for 2 months or so, as they waited for the container to fill up.
The partners they have in the UAE, where we've moved to, were rather uncommunicative unless prompted. I was much less impressed with them.
(This website itself needs improving. I only got a short list of European countries to choose from. We actually moved to Abu Dhabi.).
Very bad.
On their website they state that fragile items are packed by professionals, and arrive safe.. that is totally not correct, first my TV was wrapped up with some paper around and I was advised that it will have extra packaging added at the warehouse. It arrived to Italy - Milan all bashed up, the screen and the back - and they do not take this issue seriously. First took ages to respond to emails, after they referred to insurance that I might have.. when first spoken to Matthew Ladley he advised if all well packed no insurance needed.. All items that were wrapped up by myself were in tacked even my turntable, however TV was packed by themselves and now created a problem I could do without. I do not recommend to anyone, there are many more companies around.
Move to Malta.
Excellent service all the way through, from quotation to delivery with our contact Mathew Ladley. Price was very good, items repacked thoroughly - a few glass breakages, but they were bits we had packed ourselves. Pleased with the company they used for final delivery in Malta -punctual, very helpful and placed items where requested. All I all a very professional, value for money service, and we have already recommended to others in Malta.
Moving country. delivery company.
Delivery from Sweden/Stockholm to Greater London.
A very good, fast reliable company with good prices. Everything was very easy and straightforward which was great as moving country is a stressful thing!
Joe Walker from the moving partnership was dedicated to help me with my move and also made his best efforts to fit the delivery within my busy schedule.
My delivery was collected and delivered on time by friendly, helpful staff.
Overall a good experience, I am a satisfied customer and if I was to ever move country again the moving partnership would be my first choice.
Great Customer Experience.
I used this company previously and had no hesitation at all commissioning them to bring my effects back from Perth, Western Australia. As with the first time I used them a couple of years ago I was at all times briefed with an updated status of the moving process, the company provided an extremely competitive price for moving my things and also a comprehensive explanation of the costs was provided. The Moving Partnership were also flexible to my requirements at all times and the advisor assigned to my case (Matthew) was extremely helpful in arranging every detail - always with timely responses to any questions I had. I requested the packing service offered and when my effects arrived I was extremely impressed with the way everything had been carefully packaged as though the items were the packers own items. Nothing was broken or damaged (this included several glass ornaments), nothing was missing and my clothes were ready for wear without the need to wash them due to any musty smells etc.. very impressive given the amount of time they had been in storage. I will not hesitate using this company again in future and neither will I hesitate recommending their services to anyone. .
Hamiltons.
I was very nervous about taking on a move from Switzerland to England. I contacted moving Partnership. Here I spoke to Matthew who was very helpful and attentive. Hamiltons were professional, polite and made the move as stress free as possible. The team I had Ben and Mike were fantastic. I would highly recommend both companies for any international move. Nothing was broken and they went above average to help clear out the boxes a week later.
Followin Up - The good were finally found and delivered..
Following up on my previous review. The missing items were finally delivered on the 15th September. In order to get them delivered I had to do some investigations myself and match the numbers on the receipts with the numbers on the pallet that was delivered. After providing all this information the delivery company was able to find the goods and deliver them. Basically items that were collected from my flat on the same day were delivered to two different warehouses in London and therefore only some of them were dispatched to Italy. It's still unclear to me how they didn't notice the missing items sitting in the warehouse for almost one month, especially given that I was phoning them almost every day trying to get an update. It's also strange that they didn't manage to locate all the items just by putting my name in their systems. Anyway finally the issue has been resolved and I managed to get all my goods back; it would have been a big loss otherwise.
Excellent move from Scandinavia.
The move was actually from Sweden (which is not listed). I had used the Moving Partnership once before, moving from the UK to Sweden, but also have used other international moving companies several times. So this time round I got several quotes and the Moving Partnership came out ahead with a reasonable price, including insurance and removal dates which suited me best (as well as a nice package with storage, as I had to wait with delivery). Tracy was quick to respond with quotes and revise estimates and quotes based on new infomation and counter proposals. All the paperwork was sent through and explained. Once everything was set up, I was handed over to John who handled payment and the actual moving of my items. He was fantastic to respond to emails, questions and updates and managed to arrange dates that suited me well. The crew sent out was professional, friendly and careful with my items. I had a lot of kitchen and electronic ware and nothing was damaged or broken. On delivery one item got left in the warehouse, but this has since been delivered to my satisfaction as well. Having used the Moving Partnership twice now to move between the UK and Scandinavia, I can honestly recommend.
Stressed out deliverymen, damaged items, inadequate reparation.
The transportation of my belongings was really to Liechtenstein, rather than Switzerland as mentioned above for lack of the accurate option on the menu. Getting it set up was a pleasant experience and Andrew Chaston, the salesman and person in charge of the move was ready with answers to my questions and seemed especially compliant with my special requests (that clothes be packed in wardrobe boxes and my disassembled bookcases be padded with packing material to avoid damage to to protruding screws). The team that came to pack were professional and helpful but knew nothing about either of my two special requests. Once they were on site and the packing had commenced, the only response Andrew gave me was that as I had purchased insurance, if anything went wrong damage would be reimbursed. Of course, my hands were tied by this point. The shipment was delivered by a team with attitudes vastly different from the pick-up team. They were tired from being overworked and on the road too long. they had no idea of access to the adelivery address and ended up having to park their massive truck about hundred metres away and with about two hours to get all the boxes through a slight rain and up two flights of stairs. Of course, it was a disaster. Apart from articles that took water (clothes, books, and some furniture), the inadequately packed bookcase sidings were scracthed and had loose screws after all their assurances that it would be taken care of. Then began a year-long exercise of trying to claim insurance, which, without going into details, has neither covered the cost of clothes, nor the bookcases. This, having paid a premium for full insurance on every last item, is a very dissatisfactory outcome. To say I had little cooperation from Andrew through the process would be overstating the predicament, as it was due to his misinformation or indolence that documents I sent forward through the moving company were sent to the insurance company late. This was the main reason that they refused some of the claims. All in all, I would say Hamilton's and the Moving Partnership are to be avoided if an alternative is available.
Goods still not delivered.
Our goods were collected on 24 April 2013 from Nottingham for shipment to Harare, Zimbabwe . Goods were paid for in full through their agent (Vadomark ) the sum of 5,250 pounds. As of 29 July 2013, goods have still not been delivered. Apparently goods have arrived in Zimbabwe but Moving Paterniships are refusing to release the goods because of an outstanding debt between them and Vadomark. Moving partnerships are effectively holding our goods as security for a debt between them and Vadomark. My question is, why is Moving partnerships doing business with dubious agents and on credit for that matter. .
International removals.
We used the Moving Partnership for our removal from UK to India. They worked with Hamiltons and we are glad to say our experience was excellent. Tracy at the Moving Partnership kept us updated regularly and was always available to help at the end of the phone or by email. Hamiltons did a brilliant job of reassuring us that everything would be okay. The shipment arrived on time and with absolutely no breakage which is a huge relief given we had moved all our personal belongings in the move.
We are very pleased with the service and would like to recommend them for any national or international move. Not only were they the most comptetitive in terms of price but the standard of service was unbeatable.