On this page you will find reviews on the company National Express Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating National Express Moving – 4.6 (calculated based on 360 reviews).
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This company is definitely a scam. Michael Presley told me that their headquarters was in Cape Coral andHub is in Cincinnati and I was moving from Dayton to Fort Myers so he was going to save me $1900 because it would be hub to hub. Of course I have to give them a $521 deposit that day and when the movers finally show up they tell me that for that price instead of taking nine pieces of furniture and 10 tubs all they can take is 10 tubs this is two days before I’m supposed to be out of my apartment. So I had to pay extra money they took my stuff I get down here to Florida finally get a hold of somebody and they said the movers will call me of course they didn’t they show up at my door wanting $400 extra dollars because he can’t get his 18 wheeler in there! So instead of $1600 which I was quoted I think I paid about $2600! and the mover that showed up in Florida was mad because I wouldn’t give him all the money he wanted so they just put my furniture inside the house didn’t place anything, didn’t put anything back together. I just had a shoulder replacement I live alone I had to take care of all this on my own. These people get your furniture they hold it ransom it is a terrible company do not use them!
Scam
DO NOT USE THESEPEOPLE. I would give a 0 stars if I could.
Original salesman was Michael Presley. They talk a good talk, under estimate cost by A LOT. They don't tell you they are a brokerage, they talk as if all their movers are vetted and hired by the company, but they are definitely not. Say you can cancel for full refund 10 days before the scheduled moving date and will call before then to confirm the quote, but no one called us and our cancellation date came and went. I left a bunch of messages, eventually a 'top guy' named Adam got back to me only two days before our scheduled move. Again, good talk but little happened except our price almost doubled based in our actual packing list, as opposed to the estimate. Actual movers finally get in touch day of the move after being promised we'd hear from them over a week prior. It's a different company, different rules for how things can be packed, and they tried to increase our price again by almost 3000. We cancelled then and there, but lost everything we had deposited. Please don't be taken in like I was.
Will refund money only once a month!!
What reputable business out there only refunds money to a credit card once a month? I booked my move with Michael Presley and he tells you all you want to here and that the movers are hired by them. No their not! When I called back is when he admitted that the company is a broker and they hire someone else to do the move. So when I cancelled on the same day I booked it, I expected a refund in a reasonable time. Ten days later my credit card still doesn't show a refund! When I called she was rude and said that they only refund once a month and if they didn't do it that way then they will be processing refunds constantly. Well you process payment everyday, why not refunds? Then she hung up on me. The salesman is sweet as can be to get the sale but then they are rude every other time. Horrible company!!!
Michael Presley was amazing for us!
We spoke to 5 different moving companies before electing to go with National Express. Michael Presley was our moving agent and he made the whole process about easy as possible. He was very thorough with us when pricing our move. His price was definitely not the lowest, but we felt he gave us the most realistic quote of the 5 that we received. Anytime we had a question or issue, Michael was there for us. We changed the move date 3 different times and he made it happen without a price increase. The price that Michael quoted us ended up being a little higher than we actually paid when the move was all said and done, which was a bonus.
As far as the moving crew of National Express, I cannot express how professional and hard working the guys were! Tony, Mark, John and Travis came to our home and genuinely seemed to care for our belongings and treated our furniture as if it was theirs. They were such a professional crew and moved our belongings from Fort Myers FL to Kansas City MO in one piece, not one scratch.
All in all, I definitely would ENCOURAGE ANYONE looking for a quality company, to use these guys. All my family members will be using them as well. Thanks guys!
A TOTOL RIP OFF. DO NOT DEAL WITH THIS COMPANY
The sales rep will TELL YOU ANYTHING TO GET THE SALE. That is where they stop. We paid them $5003.00 for nothing. They estimated wrong, told us we only needed one truck , told us they had a company they dealt with in Las Vegas (which wasn’t true) and never stated that they don’t do the moving AND assured us the delivery would be with 10 days to two weeks. Then they turn you over to a third party that tells you that the estimate was wrong and you have almost three times more cubic feet and that you need another truck and that will cost $17,000.00 and after you pay the difference they then tell you your delivery will be anywhere from 20 to 30 days.
Yes, this is not a business anyone should do business with. I suggest going with a 5 star, believe me they won’t cost you anymore.
Save yourself, don't do it
They are just an aggregator that takes you money as a deposit and then hooks you up with any scam movers that could find to do your move.
They will lie to you before taking deposit saying that they have a "truck that moves to the same destination, so you could save". Don't be fooled.
After you pay to them a deposit ($1800 in my case) you are not a customer to them but a victim.
On a moving day scammers they hired to make the move were total junk who threatened me and increased initial estimation from $4k to $10k because as they claim I had more stuff than I claimed. After half an hour pressing and forcing me to sign these documents they just left.
The next movers who came few days later as a replacement charged me "just" $7k and I agreed to this.
The moving took about a month, my stuff visited multiple trucks and storages, at one place some boxes get wet and came with ruined stuff (wet and moldy).
Some furniture and fragile stuff were broken. It's all because people who they hired have zero interest of caring about your belongings.
One positive moment is that nothing been stoled, and I'm quite surprised about that.
Save your nerves, hire reputable company!
I would highly recommend this company and his crew!
The movers of this company were awesome! This was our second time using them and they did not disappoint. We were purchasing a new home so the timing of the actual moved a couple of times and they were great with accommodating the dates changes as long as you gave them reasonable notice. On the day of the move, they arrived on time and went above and beyond. They were very careful with our belongings and worked quickly and efficiently.
OTHERS ARE FAKE REVIEWS
Check YELP : for honest reviews because national cannot remove them https://www.yelp.com/biz/united-national-movers-brooklyn
They changed their name . They are scammers , please believe me and move on to another company ! They hire subcontractors which you will solely be responsible for if they mess up. They go against what’s written on the contract and will not care! They will charge you extra to up around 1600! Our stuff was delayed 3 weeks and they provided no compensation for that either. Trust me they’re a scamming company . These reviews are FAKE !
Here is my story:
We hired them to transfer our stuff from new York to Texas. When the movers arrived ( which national subcontracts) they said we have to pay more due to extra storage. We willingly paid and then agreed on written paper that the balance owing was 561 at the time of drop off . When the truck arrived 3 weeks later. They asked us for 920 dollars more. We disagreed to pay and contacted national . They said the math that the mover did was garbage and that we need to pay 920 , they threatened us and said if we don’t pay they will put our stuff in storage. We finally agreed to pay. Then an hour later they said we need to pay an extra 600 because of some other hidden cost. THIS COMPANY IS A SCAM . Check Yelp that’s their real name before they changed it because of the bad reviews. These reviews are mostly fake!!! They are extremely rude people !!!
Great Service!
Ordinarily I don't compose surveys, yet couldn't go past this organization. In the event that you need to move your stuff, look no place else. These folks are unimaginable. I needed to move numerous mirrors from my front room, and they were truly cautious with them. No break. Additionally they didn't stop for a second to pack my kitchen stuff. Other than all of this, they were on schedule, which is a significant piece of being an expert.
Pro Movers
The movers were amicable, cautious with my assets, and surprisingly let me ride with them toward the front of the truck to my loft since I'm an understudy and don't have a vehicle. They even called me 2 hours EARLY saying they could meet me at the planned time or much before assuming I needed to. I would pick this spot again on the off chance that I move anyplace inside the city.
Professionals
The move into my new residence was speedy and proficient. Again the entirety of my directions were followed and when the movers had questions they would inquire. In general I felt like me and my stuff were in acceptable hands at each stage. Everybody was proficient and agreeable. I would suggest working with these folks and in the event that I at any point need to move again I will call them first.
Nice team!
The team of this company was very kind and professional. They loaded the truck and unloaded it at a storage facility since my new apartment was not ready to move into yet. Although I had two of the largest storage units, they were still quite small and this team managed to fit my many items neatly and securely into both. Afterward, all the work was very neatly displayed on the order and the payment process was smooth.
Highly recommended!
This movers were not only more affordable than the last company I used but they were also far more professional. Their movers worked so hard to get everything done quickly and safely. The next time I move they will absolutely be my first choice.
Keep it up
However, a friend of mine referred me to this particular moving company. Without any hesitation, I hired out National movers and believed in their services. My efforts paid in the long run because all that I wanted is all I got. I am so full of appreciations right now that I booked National movers and happy with the best outcome. You guys are doing great.
Hardworking guys!
Everyone I worked with was very friendly. The team was very thorough with how the move would work from start to finish, they gave us a great price too. They moved our stuff smoothly. We were greeted with a group of hard-working men who got the job done quickly. I’m beyond satisfied with how this move turned out. Give these guys a chance for your move.