On this page you will find reviews on the company National Moving System from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating National Moving System – 2.1 (calculated based on 36 reviews).
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A Great Experience.
I had spent time speaking with many movers over the phone in a short period of time because the move came upon me in short notice. Manny took the time to walk me through my inventory, explain everything, (especially the difference between a weighted move (no good) and volume move (good)). The quote was binding and I had no moving day surprises with price. Pick-up and delivery were both within promised windows and the trucks and employees were top notch and polite. Will use again as I move every couple of years with my job!!
Worst moving company.
Moving is stressful enough which is why we decided to pay over $5000 for movers to help relieve some of the stress that did not happen. National moving systems was 4.5 hours late for pick up. Reason being they don't go north of Cheyenne Wyoming, but, however, when I asked if they go to North Dakota, Montana and Washington they said yes. Confusing, I think so. They were there till 11:30pm and my husband had to help load the truck so it would get done sooner rather than later. They left trash and damage to the property. They charged an extra $2000 for mis estimate. When we filled a complaint they said they were last minute hires when our pick up was on the books for weeks. The company decided it would be wise to refund us $1000 for them being 4.5 hours late. Nice but they took it to the next level with harrassing us about out payment and drop off times. They wanted to deliver our stuff on a day that no one home without warning. My husband called to set up a date and time to drop off, a few days after we closed on our house, only to find out they will be here the next day. He explained our child was recovering from surgery in Colorado and he was in another town at work and was unable to be at our new residence for delivery. It was fine and dandy until we called to find out what we owed, still have yet to see our contract, and when the delivery would be. They said it would be and extra $600 for redelivery they didn't care our original contract said 30 days free storage. We got the money, and they would only give us a 4 day window, any time of the day to when they will be here to drop off our stuff (Wednesday- Saturday) we had to pester them to get a date and time so we could take off work to be home for the drop off. To put a cherry on top, the manager the night before the delivery called at 9:30pm and said either you have to have the money or you get a truck to pick up your own stuff. When confronted her about the hour she was calling and it being unacceptable she said she is in California and doesn't think of the time difference. The movers that they hired to unload our stuff were great but they even made mention that the people that picked up our stuff did a horrible job. They also mentioned they had to re-tape "a lot" of the boxes upon pickup. Upon unloading our personal belongings we ended up with multiple broken, items including keep sakes from relatives that are no longer with us, vases, kitchen wear, washer control knob.. I shouldn't have to list it all. Not to mention our dryer legs were broken upon pick-up from our original house. Their web site claims they take credit card but they only will to hold your order, upon pick up and delivery they expect and will only take money order or cash. Their web site also says that they are second to none, and claim to not have a complaint since 1997. When we mentioned the "no complaints since 1997, they said that they have had complaints but they were resolved. At the end of the day, just like I told Nation Moving Systems, I would not wish this on my worst enemy or recommend them to this company. No one deserves to be treated like this at any time. People hire movers and spend good money on movers to relieve some stress of moving not to create more. We did request to speak to upper management or the CEO and they said it was not permitted and we have no right to request that. Unfortunately the owner of this company is not aware of how his/her costumers are being treated, and we have yet to hear from any upper management or the CEO. Ask yourself one question before hiring this moving company are you ready to spend everyday on the phone to protect your items and are you ready for late night phone calls threatening you to pay? If not pick another company. I have written e-mails, left voice messages, as well as spoken to National Moving Systems, they make fall promises and say they will get back to you and nothing gets done no return phone call or e-mails. I have done my best to resolve this situation, at this point I thinks its best to let the American people know what they are getting into before they pick this company.
Awful experience with National Moving Systems out of Denver.
Moves are stressful-hiring a company to help with that stress should make it easier.
At first it seemed as though National Moving systems seemed very professional/kind. Our initial contact, Frank was very accommodating..until the move actually happened.
Upon pick up of our items the company gave us a 20 minute notice, in Denver, during rush hour traffic. Since we were unable to make it we had a friend help us out. The guys who loaded up our items did a great job packing our items and both they and Frank Confirmed our items would be delivered within 7-10 days. You can imagine our surprise when we were told our items were sitting in storage. Upon taking it up the "food chain" to Luke he assured us our stuff would be delivered within the next week. You can imagine our surprise again when hat didn't happen, and we were told it was another week or so out.
I understand delays happen. My issue is the over promising, under delivering. When I made Luke aware of how upset/concerned I was with his communication, he handled it very unprofessionally.
At one point Frank offered to step up and deliver our items himself (which he back tracked on because he doesn't have a commercial drivers license) he then asked if they could do ANYTHING else for us and to tell us what we want- we wanted a discount- he said that would not be possible that all he could do would be to deliver our items sooner, which he then stated they could not
In addition, they never sent us a contract, an itemized list of our items or made us aware of additional fees for delivery (if the driver had to walk further than 75 feet).
Finally, our stuff arrived (with items broken and missing) and I have yet to hear back from this company.
Being a Colorado native I was excited to work with this Denver based company. Unfortunately I have never been more disappointed and appalled in my life. Shame on this company for being unprofessional, unreliable, and unhelpful.
My Move.
My move was really good! I went with National moving systems because of their years in business and BBB rating. I figured for them to be in business so long and still have such a good rating they must be a good company, turns out they are a great company. We've moved 3 times in the last 15 years and I've never felt like writing a review until now. These guys blew us away! We got a discounted route from the guy that helped us set the move up so I paid a really good price compared to the other companies I was looking at. They also did a great job with packing our things and the entire pickup was really quick and professionally done. Took about 4 and a half hours total, and our house is pretty big. The girls in the office also were really friendly and professional and the delivery was great too. I was really satisfied with our move. Great company! .
Unparalled quality of service.
I recently received a job offer that required me and my family to relocate. The offer was contingent upon my being available to start extremely quickly. I was fearful that we would not be able to get all of our affairs in order quickly enough for all of us to move together; that I would have to leave my family behind to deal with all the hassles of the move.
A colleague of mine recommended National Moving Systems, saying that when he had an unexpected and urgent move, they were able to make it happen. I was skeptical, but I took his advice. And I am so glad that I did!
Thanks to these fine folks, I really did not have to worry about much of anything regarding the moving process. They sent out a crew of people who took care of everything. Packing, disassembling, the works! And they were able to schedule all of this in the short window of time that I gave them. Because we did not have to worry about all of these details, my wife, my son and I were able to remain together! They were a Godsend! I would highly recommend these folks to anyone!
Fanastic Movers.
National Moving System moved me from Denver to Manhattan. It was the smoothest mover ever. My sales rep had prepared me for everything that was to happen and he was on point with everything from the price to the transit time. Movers were polite and moved quickly so that I could make my flight on time. The price did go up a few dollars due to a China Cabinet being a little bigger than anticipated and requiring special packing but overall an excellent experience. I have already referred them to my co worker who is going to use them this summer.