On this page you will find reviews on the company New City Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating New City Moving and Storage – 4.8 (calculated based on 210 reviews).
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Good Work!
The Guys were very helpful and patient with me. They did everything to make this move an easy one. I will happily refer them to others!
Smooth Move!
Great service. Kept informed throughout. Very patient in challenging situations. They took their time to make sure the piano was as safe as possible throughout the move. Couldn't thank James enough for his hard work and customer service
Use Them Again
Moving is stressful enough, and from the start, everything went incredibly smoothly. The three guys who came to help me unpack the truck were not only very professional but incredibly friendly. They did a great job and did not give me a chance to complain. I am so happy that I chose them!
Thumbs Up!!
The driver was punctual and friendly. Arrived exactly when he said he would for both pick up and drop off. He was very helpful with loading the van and polite and talkative throughout. I would recommend this company. Donald went the extra mile to help.
Long distance move from Orlando, FL to Vancouver, WA
This company lied from day one. I was told that they do not use 3rd parties and that on the day of pickup it would be guys in New City shirts in a new city truck. It was of course another company. They (the new company) wanted me to pay them but I hadn't don't business with them so when I tried to get ahold of John the guy who promised me it wouldn't be a 3rd party company. He was awol. I actually wouldn't speak to him again throughout this whole process and it wasn't for lack of trying.
Then after deciding I had to pay these guys to take my stuff they of course charged more (which I expected but it was still a considerable gap). Finally we got to our new home which was the scheduled drop off day. Of course they weren't there and we couldn't get ahold of anyone via any phone numbers. Then after about a week we finally did. Our stuff would be there the 14th of May they said (original day was the 6th). Okay nbd we'll see you then. They did not show up and of course no one was around to pick up the phone. They put you on hold for 30 minutes when their service drops you. On top of that at this point we were speaking with Mark who was "great at returning calls." We of course never got a return call from him after he had promised the 14th would be our delivery day. He also tried to tell me that the company that took our stuff wasn't 3rd party but they had a different name, owner, and we're sub contracted the move so I'm not sure which definition of 3rd party he was using but I digress.
Then around the 18th of May we finally got ahold of someone and they told us that the truck with out stuff broke down and had to go back to Florida which was obviously a lie. There was a lot of humming and having before that about how they didn't know where our stuff was but they knew it wasn't coming that day. Then they said it would be leaving next week, and arrive 1 to weeks after that. That's June 2nd or 3rd for anyone keeping score at home. When I grew more and more frustrated they did send an email saying what my final cost would be, and "not a penny more".
On deliver day which was June 3rd, we were told that the method of payment we had been using up till that point wasn't valid and they only accepted cash or money order. Not to mention they took that total that we were set to pay and tacked on an extra 500 ish for transferring from a big truck to a little truck. Oh and if you were curious they were another 3rd party company. They also lost some of our stuff such as half our bed frame and our son's entire bed minus the mattress 2 book shelves and a trampoline, but that still may turn up. I'm not holding my breath. The whole thing was a cluster fuck and the company is nothing but bold faced liars who are lower than whale shit imo.
Good Work!
Arrived in the time slot. Just make sure you leave a proper description of goods and locations. The cost and service were brilliant, and l will definitely use them again.
Very bad experience
I contacted New City Moving and Storage to arrange my move from Florida to California, with about a month of storage before delivery. I chose New City based on the mostly positive reviews and because I believed that they would perform my move since they were a full service company.
To my disappointment, they sold my contract to another company who has been a source of great grief. My contract was turned over to Roadrunner Moving and Storage who has been very difficult to work with. They took my things into storage and now tell me they can't do a work order to deliver since I didn't book with them originally.
New City said I have to make delivery arrangements with Roadrunner and Roadrunner said I have to go to New City.
Neither company is responding to my emails and calls. My belongings have disappeared along with $4300.
Don't use this company.
Smooth Move
My drivers, Daniel and Jacob , were amazing. They were laid back, friendly, understanding, and flexible. I was stressed about moving to a three-bedroom house, and they made me feel relaxed. I wish I had used them for my office move as well. I can't recommend New City Moving highly enough. If I ever have to move again, I would move with them!
Excellent services!!
The driver was a nice guy who was very helpful and took a couple of extra items. A very easy way to move items simple and friendly. Recommended.
Amazing Mover!
Needed to move house as new tenants were moving in, and these guys were lovely 1st class service. They were quiet, polite, and very careful and efficient. Thank you. I will be recommending them to everyone I know.
Good work
Best moving experience after ages! The guys moved EVERYTHING in less than two hours. They even disassembled, wrapped my items, AND reassembled everything. NO DAMAGE! If you need to move and don't want to be jerked around, call New City Moving. Plus, tip these guys well. They deserve it!
Well Done!!
I'm absolutely sure I'd have broken all of my stuff and wound up in the ER with moving-related injuries if it weren't for all that they did. Super professional, courteous, careful with my stuff, and quick! I would like to go with them in the future!
Great service
They handled my packing, transport, and unpacking, and assembled. Everything arrived in undamaged condition. Richard, the foreman, was polite and experienced. They charged a reasonable price and covered all necessary insurance—an overall pleasant experience. I highly recommend them.
Excellent Work!
Our movers were so great all day. They arrived at the right time as they were quoted to me with all the equipment and protective gear we needed. They even fixed a piece of our furniture that we were going to get rid of because it wasn't set up correctly. That was the easiest move of my life, thanks to them! I am really so impressed!!
Smooth Move
Good communication and Mateo arrived on time, even waiting for the first light to make life easier. Will use them again. I Will recommend it to friends and family.