Official Van Lines

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1. Great Experience.

   We hired Official Van Lines to move across the country from Boca Raton, FL to Brooklyn, NY. Their crew did a very professional and did a great job packing up and moving our entire one-bedroom apartment. They were also very transparent, and communicated with us throughout the process, answering any questions that we had. Great rates for such good movers!

2. 0- misrepresented Cost and company.

   Worst experience for moving ever!! From initial pickup- workers came unequiped with tools, I had to drive them twice to hardware store to get correct tool to disassemble bed frame(after their boss asked me to ask people in my neighborhood if they can borrow). Got worse, they did Not deliver to appropriate location, and charged me additional $1000.00. Total cost was over twice they quoted and I still ( 2. 1/2 months later) do NOT have all my furniture. I call the personnel person, he refuses to return my calls . Action against this company appears imminent. Strongly suggest beware, I thought I was talking with a particular company named Beacon , but appears another name on contract Official VanLines- internet obtained.

3. Trust Worthy.

   The whole moving experience was smoother than I had expected. They showed up early and got to work right away. From the moment they arrived they were very respectful and thoughtful of all the items being moved. Everything was moved efficiently and without damage. The company turned out to be an absolute joy to work with. I also liked the way their managers constantly communicated throughout the move. You can’t go wrong hiring this company.

4. Moving With Pro.

   The movers understood exactly what I needed and delivered nothing short of that. They offered me a reasonable quote and went ahead to deliver a likable relocation service. They sent their moving team first in the morning on the moving day. The movers were, efficient and sincere with their work. They knew how the furniture needed to be taken out of the apartment. I was so glad that they didn’t damage any of my delicate stuff. Thank you All over!

5. Moving from Ft. Lauderdale to Maryland.

   This was the worst experience I ever had. Customer service was horrible. They damaged my things; lost some of my things with no attempt to correct the problems. My bill ended up being twice what we agreed upon. I implore you..STAY AWAY!!..THEY ARE NOT WHO THEY PRETEND TO BE!! they held my things hostage until they were paid in full and then didn't even have all of my things. I called for weeks to try to get the remaining things and now I just get the voicemail. I will be filing a claim for my things I didn't receive and broken, scratched up things. I may even have to get my attorney involved. If there was a way to shut them down I would definitely do it. They are predators. Don't do business with them.

6. Horrible, Horrible, Horrible.

   I implore you..stay away. They quoted me $1300 to move my items from Miami to Atlanta. Of course, they waited until they got everything on the truck to tell me that I had to pay $2100 (coercion). I did not have any more items than the items I listed on the inventory list, they are just a SHAM. They are frauds, deceitful, and liars. You cannot contact them after they have your items. It's difficult. Called them everyday for 2 weeks to see when they would be delivering my items. They would never answer and would not call me back. When they finally brought my stuff, two boxes were missing, items were broken, and they damaged the floor.

   

7. 6 weeks later and they are threatening me and holding my stuff hostage.

   I am writing this to see if my true and accurate review goes on their site. They more than doubled the estimate. They were a week late in picking up my stuff - never notifiying me until the day they were supposed to be picking up stuff.
   their " professional drivers" told us they slept over night in a parking lot a few miles from my house- but were still hours later than they told me that morning. They came and completed job in flip-flops, left after 2 hours for a 3 hour lunch - and then refused to send me a copy of their papers, supposed to be showing me what and why they were charging me almost triple the cost.
   they do not answer phone calls and when you finally get someone to call you back they give excuses and more lies about what's going on.
   Saturday night, over 40 days after they picked up my belongs, they texted me to say they were coming the next morning. When I texted back immediately saying I was out of town - I was told " its too late - call office on monday and figure it out".
   sunday at 5pm I got a call from truck driver saying he was an hour away, he didn't understand that I was out of town and had told the women who text me, he said he drove from Florida and he was on his way.
   he continued to call me 7 more times, yelling at me in spanish. I texted the woman from office again and she said " its too late - we will charge you another $500 for redelivery - she couldn't help me further - just " call the office monday.
   Monday I called the office and was told this " Your stuff is in a local storage place, you need to pay us another $1500 - once it clears the bank we will send you address of the storage warehouse so you can go pick it up yourself"
   I am contacting local police, the attorney general and a lawyer..
   this is beyond my worst nightmare..
   40 days + and none of my belongs are delivered - will never be delivered and this nightmare continues.. I will update when this nightmare is over - I have emails, texts to comfirm all is 100% factual.

8. Don't Do It.

   Don't do it. You'd be better off carrying them on your back, they'll get there quicker! They will tell you it will be 10-14 days for delivery and by the time you get your things it will have been 50 days. They will be impossible to get ahold of and when you do they will be vague and stall. When you finally start losing your patience they will get nasty. When they say they'll call you the next day with an update, they won't. When you challenge the contract they'll make up new information. They'll tell you you'll get notice the day before delivery, but you may not.
   
   We were told that Colorado was really far away when we complained that delivery was taking too long. Funny they didn't have problems booking a delivery to Colorado. When we did get notice of delivery it was the same day about 6 hours ahead of time. Delivery took place into the evening. (Note the delivery crew was the only saving grace to our Official Van Lines experience.)
   
   Finally, when you want to believe that a truck with your belongings can break down and sit in Ohio for 2 weeks just to keep some sanity you'll find out that it couldn't have been in Ohio as your EZ pass packed in your boxes tripped the toll 2 weeks after the said the truck broke down.
   
   This company will LIE repeatedly. The truck is broke down in Ohio must be the go to response as they stayed consistent on that one. Don't do it. Take our word for it, not worth the headache. We thought that we made a good choice and we're sure all movers have these stories, but we can with good conscience tell you to go elsewhere.
   
   We have our things now, but we did not receive a discount equitable to the # of business days that it was late for delivery nor equivalent to the amount of items that we had to purchase to make up for a truck taking 35 business days (50 days) that it took for the truck to arrive.
   
   Don't make the same mistake we did.

   

9. Prosperity and perfection.

   My family had a splendid experience with Official Van Lines, and I strongly recommend them. They assisted in every way possible, relocating our household stuff from Edison, NJ to Chicago, Illinois, and made certain that the process proceeded as slickly as possible. The movers excellently cared for our things, demonstrated proper organization and were prompt in communication. Even when we enquired about the whereabouts of our consignment, Official Van Lines promptly communicated from their office.

10. It was exciting.

    Official Van Lines called from their office on the eve of the move to confirm the address, time and other details. They came minutes to the stipulated time and started the work immediately. All the crew members were nice and friendly and they all seemed very experienced and knowledgeable about moving household goods. They had some exciting moving tools which made the work even easier and fun. A dozen of plates got damaged but the foreman and the company was so cool as they compensated for the loss. I recommend Official Van Lines to everybody.

11. Great move.

    Very recently, moved to Virginia. It was my first time settling in this city. Given that I had never relocated before, I did not know what was in store for me. I was not so sure what was going to become of my relocation. Nevertheless, I had faith in one of the relocation companies that my elder sister suggested to me. Official Van Lines came handy during that relocation. They did such a tremendous job relocating me to that new house. I hope they will remain so even in subsequent relocations.

12. I am grateful.

    I am not certain of how best to express my gratitude. If I had a better way, I would have opted for it. My relocation experience from Arizona to Oregon was out of the ordinary. The team that was in charge took their sole responsibility to ensure that I enjoyed every bit of that process. From packing process to the last procedures, which involved arrangements of individual items in my new condominium, it was wonderful. I just want to thank you for making my dream of happy and successful relocations possible. I will always remember that experience. I am certain of referring my friends to this team because I would also like them to enjoy what I got.

13. Wayne Greer.

    We used this company to move from Georgia to New Jersey. I would use them again and highly recommend them for anyone interested in a high value low cost move. Their staff is very professional and courteous. Nothing was damaged during the move and great care was taken to try to please my wife and I. We are very lucky to have the good fortune of dealing with Official Van Lines and are grateful for their help.

14. They did it.

    Saying I expected any of that would be a lie. My expectations were far much below what was delivered. The best I thought of was average relocation services coupled with few damaged of utensils and loss of few essentials. So when I managed to move from Arkansas to Georgia without any of these inconveniences, I was so glad. That was awesome! They deserve another chance of relocating me. They offered me optimum relocation services when I hired them out last time. Moving from Arkansas to Georgia turned out to be something out of the ordinary. These people offered me worthy services. I felt that effect of every penny that I spent on those relocation services. The experience was resoundingly good. I will remain grateful to this team.

15. No more hatred.

    Back then, I used to hate local relocation companies. That was due to the worse experiences I had with them over time. When Official Van Lines came into the picture however, everything changed. It has never been the same after I learnt of how incredible and reliable these people were. I now have someone to approach so comfortably in case I am in need of relocation services. I am that kind of person who gets so much thrilled by efficient and highly effective services. When something is done to perfection, I get so much happy. That is why I am so happy with Official Van Lines even now. They saw me through such a hard time and ensured that I was relocated like a king. They were so tender both with me and my merchandise. Thank you for the great favours!