On this page you will find reviews on the company Orange Van Lines, LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Orange Van Lines, LLC – 2.6 (calculated based on 33 reviews).
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Worst Moving Company Ever.
I was quoted for $1500 for the original moving cost. Thinking I got a great deal after doing a bunch of research, I decided to move forward with this company. What a TERRIBLE Mistake. I am a single female with a normal amount of stuff for a one bedroom apartment. I gave them a list of everything I had at the best of my ability. When the movers got to my apartment they started packing everything into the moving truck while the guy went over the paperwork. After walking through and counting my boxes and furniture and told me I was off on the quote. Ok, I thought maybe 500 - $1000 MAX. No it was DOUBLE the cost!! DOUBLE. How can a company who does this for a living be that far off on a quote. They should have an idea on how much a standard one bedroom apartment costs to move, even if I was off on the list of things I gave them. At that point I felt backed into a corner because they were already loading my stuff so I couldn't tell them no, never mind, i'm not going with this company it's too expensive.
They kept bringing up these hidden costs that had never been communicated before that point. I'm moving to NYC and was told if the truck can't fit in the street that they would have to park it somewhere where the truck fits and shuttle everything to my apartment. Not once did they mention that would be an additional $500. Then I needed to put the stuff in storage until I found an apartment in NYC. The minute I signed my lease, I called them to have them deliver everything. I called on a Wed afternoon and by Monday nothing had been done. I told them I had to have everything there by Friday. They told me it was getting loaded on Monday and starting the drive on Monday. Tuesday I got a call to let me know my stuff was just getting loaded and that I probably wouldn't have my stuff for another week!! I'm paying an astronomical price and they are taking FOREVER to delivery my stuff!! I tried talking to customer service several times and no one was helpful. They honestly could have given two [EDIT] to help remedy this entire situation. They were an absolute NIGHTMARE to deal with. I've moved a lot in my life and never had I had such a HORRIBLE experience with a moving company. I HIGHLY HIGHLY Suggest not using this company for your next move!! .
Pleased Service.
I recently moved from San Bernadino, CA to Dallas,TX and used Orange Van Lines for the process. I had a wonderful experience with the company, everyone from the office I spoke with was just lovely and the crew at my home did an amazing job. Everything was packed and wrapped quickly and before I knew it they were gone. My items were a week later and set up inside my home to my liking. I was very pleased with the service Orange Van Lines provided.
-Sally.
DONT let JENNY Muller do your quote.
I was quoted on a 2 bedroom apartment to move from Baton Rouge to Arizona. The initial quote was 2,5550 based on what Jenny Muller said I would have in CUBIC feet. I don't know how to evaluate a cubic feet but I did tell her that I moved in a Uhaul of 26 feet, that was completely full. I also gave her the dimensions of the couch so she would have a better idea of what I was moving and how much space I would need. I told her the large items I had: couch, kitchen table and chairs, bed, etc, as well as a large quantity of boxes, large and small. The quote came to 777 cubic feet. I assumed she knew how to do her job and that the quote I was given was around the price that I was going to pay. I anticipated I may pay a little more because I didn't have a final count on the boxes. I received an email saying pick up would be between 2-4 but that same afternoon the movers called and changed it to 7pm. Then the movers came and he said it was going to be 1200 cubic feet and around 4000 DOLLARS!! It was a complete bait and switch. They didn't move anything that night and only wrapped 2-3 items because it was raining. I was understanding of that. which I had to come the next morning at 7am and then spend 3 hours to move the items. Now I am trying to get some type of compensation for the time and complete under estimation of my quote. Looking back she should have started at 3,000. I think Jenny is incompetent. Do NOT allow her to do your estimate. What a terrible experience! You are better off using Uhaul and getting the movers they post on their site to help. Will update if compensation occurs. But I honestly am not counting on it. .