On this page you will find reviews on the company Pickfords from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Pickfords – 2.8 (calculated based on 220 reviews).
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This company packs and isn't afraid to break the law. don't use them.
We did our third overseas move, this time we chose Pickfords. What a bad decision - only their front-line representatives were nice. the packers obviously did not know what they were doing.they did not pack according to what is required for overseas packing. so much was broken - irreplaceable goods. Finally, they acted against the law when packing liquid chemicals where the bottles' seals were already broken. It had leaked and items were soiled, or otherwise destroyed.
When completing the insurance documents we did not get any help which resulted in us getting only a few broken items replaced.
Avoid them like the plague.
I chose Pickfords because they've been around so long and also because my new company chose them for their lowest quotation. Let me start by saying that this is clearly no longer the company which established a good reputation. I was told by one of the removals men that it's now foreign owned and all Pickfords now does is sub-contract out to local companies and take a big slice of the fees.
Now, the men who collected and wrapped all our belongings were fantastic. On the other end too. But those poor workers are clearly being badly treated: there weren't enough of them; they hardly had a break; the hefty fee I was being charged for living on a 3rd floor wasn't being passed on to them, who did all the carrying; the guys who delivered my stuff to a foreign country weren't even provided with access to showering facilities (they were so grateful when I offered them ours) and were sleeping in the truck by the side of a road because entry to lorry parks was impossible. Is there really any need to treat your workers so badly? They clearly hated Pickfords and let us know it.
I paid for a full pack and unpack. The latter was impossible as there were only two men to do it. Despite me and my girlfriend helping them all day-- and we all worked hard until late--there was still a lot of unpacking to do when they left. When I informed Pickfords of this they said nothing stood in the way of a full unpack and dismissed my complaint.
On top of this, the contract states delivery within a generous time period. Forget it. Our stuff was delivered two weeks after the maximum cutoff date. No apology, no offer of a partial refund or of expenses incurred being reimbursed. Basically, once you give them your money you're at their mercy.
Avoid them like the plague. They're just milking the good reputation until they run it into the ground. Go with a local company who actually does the job. I wish I had.
Removals from South of France/Monaco.
Buyer beware - Pickfords sub-contract removals from South of France/Monaco (yes, it is in the small print but don't think that because you are paying top money you are getting brand leading service - you're not!). Shambolic communications/service through third party with Pickfords acting as commissioning intermediary. We were also hit with an additional bill in the few days prior to the move. Pictures unwrapped and frames chipped, glass broken. Effectively you are paying premium prices for a below second rate service - definitely try elsewhere! Perhaps they are paying more attention to sponsoring their Pickfords powerboating fun than to providing a decent service to customers?
Do Not Use Pickfords.
This company are a bunch of crooks!!
They were the most expensive but I thought the best. The gave me a quote which I eventually accepted and paid in full. On the day of the move their packaging team phoned head office to advise that the intended shipment was going to be bigger than quoted. Head Office authorised the shipment to go ahead. To my horror two weeks before the ship docked they contacted me to say as the shipment was bigger than expected I owed them more money and sent me an invoice. At this point the arguments started.
They then held my goods to ransom and put a hold on my goods at their destination. I eventually had no option but to give in and pay this company more money to get my possessions.
They are a bunch of thieves. STEER CLEAR! If I could give them a negative star rating it would be -5.
Crooks.
Head office and customer service are crooks. Beware of hidden costs and don't expect them to stick to their invoices.
Removal staff were professional but keen to get it over and done with.
Their high costs compared to other providers gives a false sense of a premium service which I can guarantee this is not.
The evening before our move we were told they had made a mistake and required an extra £300 to deliver our possessions or they would cancel. Having already pre-paid as per their requirement there is actually no option at that point for the consumer to pull out and I suspect that they knew exactly what they were doing. This is call a racket.
After emailing the CEO a week ago I still haven't heard back so I simply presume that they don't care about their customers in the slightest.
Abysmal service.
If you value your possessions DO NOT use this company.
In 2017 I had 7 items shipped to Canada, all part of an inheritance. 4 items arrived damaged. Unfortunately I was not on site when Picfords collected the items.Their insurance states that items are not covered unless packed by Pickfords. I moved to Canada a nunber of years ago and then a few years later across Canada. On both occasions, the standard of service was very high and there were no damages to any items on either occasion. However on neither occasion was Pickfords involved in the move. I chose Pickfords for this shipment as I thought they had a good reputation and could be relied on to take care of my possessions. How wrong can you be! The worst damage was done to a painting on canvas that had been wrapped in paper only and arrived with tears in it; a sculpture, the dimensions of which had been provided to Pickfords in advance, arrived in a cardboard box that was several inches too small. It was obvious that the damage was done at the time of packing (completely smashed up because it did not fit in the box without being squeezed in), Another pictture arrived in a very flimsy piece of cardboard it had been wrapped in while previously in storage at a relative's home; Picfords had made no attempt to provide more secure wrapping. A writing bureau arrived with a broken leg. A chair arrived with a piece of wood chipped out.
When the damage was reported, Pickfords tried to blame it on customs or the transportation company they hired for the Canadian leg of the company - this company was a real cowboy outfit and displayed none of the professionalism previously experienced by a removal company. An insurance claim was then submitted. If you ignore the advice in this review and go ahead with using Pickfords be aware that there seems to be something fishy about the relationship between Picfords and the company they use for insurance. It was only after threatening to go to the insurance ombudsman that I actually received any payout for the damage.
When I then complained that the damage was due to the totally unsatisfactory service provided by Pickfords and they should refund at least part of the payment for the shipment they advised that everything had been packed to export standard. This is a totally laughable statement in light of the manner in which the items had actually been packed.
So far I have not taken the matter any further, as it felt too much to deal with at the time. But moving forward I shall be contacting all the associations of which Pickfords are members, as well as the insurance ombudsman to see if that side of the business is legitimate.
If I could give a rating of '0' stars I would. What a complete cowboy outfit, just like their affiliate company in Canada,.
Move and store experience.
Generally - dreadful. Would not use them again.
Two different morose teams, and they even managed to loose a cabinet key and couldn't be bothered to do anything about it.
Very disappointing, and far from inexpensive.
Moving service and removal of moving material.
Not impressed at all with the service. They subcontracted the move to another company that was really in a rush to get going and few things came out broken ! Last, I have been waiting for a week for them to remove the boxes and other packaging material ( service included in the contract) and called few times but they keep giving me very vague answers.I've done many moves but this is definitely the worse moving service.
Allied Pickfords.
I would really not recommend Allied Pickfords Australia or UK.
All our furniture was packed very badly and with no care at all. Allied Pickfords in Australia were understaffed and inexperienced. They had packed bedding in with shoes and computers that weren't packed with any protective packaging whatsoever. The packers in the UK were shocked upon opening all the boxes and couldn't believe it themselves.
We are still waiting for the insurance company to sort out their reports and are not willing to replace our bed and mattress but have it repaired instead which the bed manufacturing company have said is impossible to do!
I have communicated all of this to to the managers of both countries and have been offered a mere $AU150 compensation for our troubles which is just a joke frankly! By offering this compensation, they are basically admitting they are at fault but not willing to pay for all the real and stress this has caused my family!
They have not replied to my last 5 emails after this and have chosen to ignore my concerns.
We only chose them because they had offices in both countries but this has proven no help whatsoever as they keep blaming the other one and will not take responsibility for their very poor service.
The only person who could do their job properly was the salesperson who came round initially and sold us an amazing package which of course they didn't live up to from the minute we signed the contract. This has caused us incredible stress and worry and would definitely NOT RECOMMEND Allied to anyone who is moving internationally.
Thompson.
We were very impressed with our removal from Pickfords. It was completed from start to finish very quickly and efficiently.
International Move From New York to UK.
Where do I begin? Our experience with Pickford's has been absolutely horrendous. We were misquoted the correct container size from the initial assessment. The removal guys arrived and by 9 PM that evening they realized they wouldn't fit everything in. The office was shut so we couldn't contact anyone to discuss our problem. The removal guys took the remaining 30 boxes in their other van back to the depo. The following morning we were told it was going to cost us an extra $2000 to ship the extra 30 boxes. We had no choice but to agree. On arrival in the UK. The original 20 ft crate arrived with a number of damaged items. But it took a further 3 months for the 30 boxes to arrive. On arrival we realized that 5 boxes were missing. The total damages and lost items came to approximately 2500 pounds. Our original point of reference was James Sanderson who was so slow. He eventually sent off our claim 5 months after we had arrived back in the UK. Weeks went past we heard nothing. I couldn't even contact him via telephone. Eventually we were informed he had left the company. We then had to start our claim again with another employee.. who then left 3 weeks later!! We are now with our 3rd customer service individual who has now informed us that our insurance doesn't cover the items that Pickford's lost.!! I am at a loss for words.. I pointed out that we employed Pickford's to move our belongings, if they are lost by their employees, or at their depot, that is their responsibility regardless of insurance. I think under normal circumstances it would be called theft!! We have had no apology whatsoever, and are now entering the 6 month mark without any form of resolution. We are constantly having to chase Pickford's to find out what is hppening. But sadly we just go round and round in circles. This is not how to operate a business Pickford's. What would have been nice, is if someone contacted us with an apology and a refund for the items that Pickford's lost and damaged. I don't think I have had a worse experience with any other company.
What a shambles!
My friend moved to Hungary in at the beginning of February,2016.She paid for export pack wrap and load effects in store then move her goods abroad. She trusted Pickfords to effect the move smoothly.Wrong!! When her total household possessions arrived there were many things missing and a few things damaged. Pickfords were not interested in arranging an Insurance Claim and my friend was so upset she did not know what to do. I took on the case for her. It has taken 19 months to come to a conclusion and only then through the Insurance Ombudsman - she has now received a payment from the Insurance Company but nothing will compensate the fact that she should have had a happy move instead of the nightmare it was. If you value your sanity, please do not employ this company. It appears that my friends goods were repacked at random once they had left her property in new boxes and arrived in old boxes having been packed badly. They promised to send a Pickfords rep if they had to use another Company and did not. The lorry used was the smallest possible and everything was crammed in. A company to be avoided at all cost!! Now to top it all, they do not have Hungary in their drop down list of where the consignment went to so I cannot enter this!!
Removal 8 September 2017.
I cannot fault the service, my Move Manager was very prompt at quoting and replying to my questions and very helpful overall.
On the day of the move I had 3 men organising everything. They were all very friendly, extremely helpful and they worked so hard all day.
This is the 2nd time I have used Pickfords and would highly recommend them to anyone.
Removals.
I arranged for Pickfords to pack and move my belongings from Brighton to East Dean (1/2 hour distance). It cost £1900. They did not pack delicate items adequately and many things were damaged, including antique clocks and other valuable items. The people Pickfords employed to pack were young and inexperienced and had no training. I would strongly discourage anyone from using this company.
Beware of hidden storage fees.
Paid over £900 to move from Bath to Bristol, however this was including storage fees. I was overall happy with the service until they scammed me out of a petty £100 with a small print clause stating that they would charge for a full month of storage even if only a single day of the month was used. Beware!