Progressive Relocation

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1. Unreliable, Unprofessional, Unethical.

   Let me just start out by saying that even one star is being too generous. We have used three other movers prior to this move, one across country and two within state, so we have experience with moving companies and I know what level of service to expect. This experience was terrible. I am writing a formal complaint with the US Department of Transportation Federal Motor Carrier Safety Administration, as Progressive met many of the conditions that are red flagged by this department that warns against and investigates moving fraud. I will bullet point here why you should avoid this company (this is the short hand version, believe it or not), but urge you to file complaints if you're concerned about the ethics behind this company as well.  -The pick up date was pushed back (by Progressive) by one day. The driver, who was supposed to be there between 8am and 11am the next morning, did not arrive until 8:15pm that night. I found out at 11:30 by calling the dispatcher that their truck had broken down. Progressive had no idea what was going on with the truck on the ground and was useless. Throughout the day the driver kept saying "It'll be a few more hours" but we only received updates when we called. At one point he asked if we had a back up plan.  -When the driver showed up, he was rude, unprofessional and unapologetic. He also estimated we had 400 cubic fee. Then 500. Then 600. We had everything laid out at the very beginning so everything was in plain sight and accounted for, but the driver kept changing the amount. I pointed this out to him and he ultimately decided on 525c/f but I don't believe his estimate. When I pushed back he said don't bother complaining because Progressive doesn't care about customer service and would sooner cancel my order. I feel this was a scare tactic so I wouldn't call about him.  -We were also charged for both stairs AND a long carry. We knew the stairs would be extra so that was fine. However, our apartment was directly at the top of the stairs and their truck was directly at the bottom. By charging for stairs and a long carry, he essentially charged twice for the same amount of distance and work.  -The men loading the truck left our belongings outside on the wet ground for a long time. At one point, they were all sitting around laughing and talking for about 10 minutes. I asked them what they were waiting for and they said "For the guy in the truck to tell us where to put things," but I could hear their conversation and it was not at all related to the move or our belongings, again, sitting on the wet ground. Then the driver comes up and says "Aren't they crazy?" (As if this is a fun time for all) And then adds, "All it takes to make this crew happy is a 12 pack of beer and a hooker." And I'm supposed to trust that our things arrive safely 1,000 miles away.   -They finally left at 10:15pm after being loud, disruptive (this is on a week night, mind you, in a quiet apartment complex and they were yelling about things not related to the move), and tracking mud all through our apartment, with an estimate that was 2x the original agreement.  -I tried to call a supervisor the next morning. I was told she was on another call and would call me back. She did not do so. I called back the next day and she noted my complaints and told me she would personally call us when our belongings were loaded on the truck. She never did.  -Our belongings did not arrive for 3 weeks. The original agreement said arrival was between 7 and 17 business days. However, the contract the driver brought with him said it could be up to 21 business days. This is misleading and wrong. They arrived on the 17th business day after we sat in empty apartment for 3 weeks.  -The driver called the day before and said he would be at our apartment at 9am on his arrival date. Great. That morning, Progressive called and said our belongings were JUST loaded and it would be another 2 to 4 days. Well, which is it?? The driver also gave me the incorrect remaining balance. I called Progressive to confirm the balanace. They put me on hold for 15 minutes and then came back and said "I'm sorry - I don't have the driver's number, do you have it?" I'm sorry, what? I have to give the company who HIRED this driver his phone number?? This tells me they have no control or knowledge of their trucks or the drivers.   -When the driver arrived (which, I will say he was actually on time on the day he said he would be there) he said it would be an extra charge for a shuttle. Fine, we knew that. However, he immediately said "It will be $550 because I have to rent a UHaul and then wait for the guys to get it and bring it back." He gave me this number at the beginning before anyone went to get a truck or how long he knew it would be. The two movers he had with him came back with their own personal truck and trailer, not a UHaul, so I wnt to know, where did this $550 come from? How did he determine this number?  I feel like he just made it up so when I asked for a written description of the extra charges he became irritated, aggressive, said "Oh what now?" and wrote down "Extra services" on the receipt. Then I pressed further and said okay, exactly how did you come to that number. He said "$200 for stairs and $350 for the trailer." I showed him the previous driver charged $150 for the same amount of stairs so he said "Fine, $400 for the trailer and $150 for the stairs." Excuse me? How do you just change the amount you charge to suit the $550 you got from me? Clearly there is no written set of guidelines for extra charges. I had no choice but to give him another $550 if I wanted my belongings! The driver also called me naive when I asked him about any additional charges so I question his ethics and honesty.   -I asked the two movers to put the metal bed frames back together and the driver said "We have some place to be." and became very aggressive with me for asking, even though this was part of the services they are supposed to provide.  -To top it all off, our items sustained damaged and some of our things were broken. Of our 40 boxes, 22 of them were damaged and 4 or 5 boxes were completely ripped open (picture 1) The ones that were damaged weren't just dinged up a bit. I mean they were severely dented and misshapen. One box had things falling out as the movers brought it up the stairs and I can tell you that we we did not pack it like that! The box was clearly damaged in the middle - meaning they stacked heavy things on top of it and forced the box open. -I also packed some of my belongings in a paper ream box and taped it across in four directions. Tape was ripped off three sides and things were shuffled around. I believe, based on what the box was labeled, someone went through my belongings. -Also, a lamp that the movers wrapped themselves was broken (see picture 2) as were several items in the boxes the movers damaged. I can only hope the claims process isn't as much of a nightmare as the move was itself. I watched as the movers moved things from the truck to the trailer - they ignored things that said "Fragile" or "this way up" and tossed boxes to each other in front of me so I can only imagine how they handled my belongings when I wasn't watching them.  I wholeheartedly regret using this company and would caution against it. .

   

2. Don't let the good reviews here fool you!

   Our experience with Progressive Relocation began simple and innocent enough. I came to this website, looking for a highly regarded moving company, and I chose these guys. When I called in they were eager to help me get an estimate down. My representative, named Jason, who was in charge of my move tried to take me through every step of the inventory list as well as tally up how many boxes and what kinds of furniture we had. I did all of this over the phone; this should be the first red flag to anyone who uses a moving company. If you do not by any means know how much space you will be needing to move, FIND OUT. Right down to each cubic foot. You will save so much money doing your own measurements or having your moving company send someone out to you to quantify your items! That was my first mistake; estimating the estimate is just a set up for failure and losing money. My rep. also tried to sweeten the deal with me when they called and I hadn't chosen them as my movers. They threw in some free packaging for a set of glass side tables I had and, since it was really my only fragile piece of furniture actually worth something, I was appreciative of it. They treat you well, when it comes to getting in the deal. So once I signed the binding contract and gave the required down payment for our move (our estimate was totaled to $2178), quite assured and trusting of my representative in giving me a good deal, it was harder than anything else to get a hold of him again. No email correspondence beyond emailing me the estimate paperwork, calling customer service was a real pain because 9/10 your rep. is on another call and you leave a message..only to never be contacted. This happened multiple times with me. Nevertheless, I simply took it that our representative was just that busy! Isn't everyone? The one time I did manage to get a hold of my rep. was to update the inventory list of a series of storage containers I acquired from my parents to help me with the move, but that was all. No checking in, no further assurances on their part. Everything started to go downhill when on Friday afternoon on the week before the move, I was notified that our move was pushed up a day! So instead of our agreed moving time on a Monday, they came Sunday. We could not finish all our packing in time; it's amazing what an extra day can do for accomplishing a move! When the movers came on that Sunday they were not only late and out of the timeframe that was assured, their head honcho mover (name: Alon Levi) immediately wrangled me into the paperwork. In between filling out paperwork and a contract I had not seen at all at that point I was told a number of very shocking and downright unfair realizations: 1.) My moving estimate was insufficinent. My rep. estimated that our total move would be 660 c.f.. Instead, after all our items had been skimmed by eye I was told that it would be 1000 c.f.! Therefore we had to pay the extra c.f. at their rate of $3.00/c.f. This escalated the cost of the move immensely. 2.) Everything had to be in a box. EVERYTHING. My rep. did not tell me this whatsoever. I was unprepared and quite upset at this because our moving time was cut short and we couldn't have boxed everything in time even if we had enough boxing material. 3.) Gas surcharge was through the roof after the new, on the spot new estimate Mr. Levi told me. The old surcharge was $198 by Jason's estimate; it went up to $300 due to the extra c.f. we had to have. I will say this though: Mr. Levi's team was quick. They knew how to take your stuff away and put it into the truck. They did that part of their job well. But Mr. Levi was not a very personalble person to work with: he spoke super fast, didn't leave a lot of room for questions or debate on the move itself, and he wrangled me into giving a gratuity. THIS IS NOT REQUIRED, nor does it say to do so in the contract. It was like the last nail in the coffin; not only did he tell us that we had way too much stuff for our estimate and upped our gas surcharge, he cornered me into giving a 10% gratuity to him. And with the cost of the move I didn't have nearly that much cash on me, so I had to give it in check! It doesn't stop there: that day, Mr. Levi told me that since I paid with check (and not money order or, god help me, CASH) our things would be hold until the money cleared. So no, we would not be getting our items that week of the move like we were told by Jason. Oh, and that free packaging of those fragile glass side tables? Not so free, after all..we had to pay for all the extra packaging and wardrobe boxes (6 in all, $20 bucks each!). It was one unpleasant surprise after another. Our move suddenly jumped in price from $2178 to over $3500 when all would be said and done. It took fifteen days to get our stuff from a move that was only 515 miles apart from origin to drop off. In the interim I had tried desperately to get a hold of Jason, no luck. Every time I called Progressive Relocation their customer service rep would "try to reach dispach" for an ETA, and never be able to reach them. They also won't give you any other way to contact them yourself. When I did call to give them a piece of my mind, about a week after our things had been taken and the checks had already cleared so they got our money, the customer service rep had the audacity to put me on hold! I wanted to say how poorly their estimates were, how they essentially ripped me off and didn't help me further during the moving process! They had my possessions and they wouldn't tell me when I'd receive them. Poor service! It gets better though (no not really, that was sarcasm there). Progressive Relocation must have contracted some local mover in Midland/Odessa because the man who came with the delivery truck was not directly employed by them. The remaining cost of the move (~40%) was given to him and not Progressive..and his helpers were hired guys off of Craigslist. I found this out personally because of the men who was helping moving our items told me that's how he found it. I cannot make this up!  After all is said and done though? Only one item got broken and that was one of the glass side table legs; it was snapped after being taped together with its twin in a very stupid way. We got lucky in that department I suppose. Everything is accounted for, thankfully. I can't recommend these guys at all. When it comes to moving please do these following things: -DO it yourself! Spare yourself the grief and lost money hiring a moving company to do it for you. Just get a U-haul, transport your car(s) (like we did) and hire a couple guys to do some heavy lifting if you need to. -If you HAVE to get a company, make sure they send someone out to you to measure your items for a better quote. This will safe you some money and certainly a lot of time.  -BOX EVERYTHING. The last thing you want to do is waste money on moving guys adding extra packing crap besides tape and labor to your moving cost.  -Avoid using checks. They may do to you what they did to me and "hold my things" at least as long as when the money clears from your account. Just use money orders or, if you want to risk holding a lot of it, cash. -For the love of everything, ARGUE your quote. They'll try to make as much of a buck out of you as possible. Do not sign anything until all your items are accounted for when its delivered! Check all items for damage! Get extra movers insurance as a just in case (not this company's..it's pitiful). This entire experience has made me never want to move again, and certainly not with Progressive Relocation!

3. Why won’t I love it?

   This moving company has been great to me and my family. We often use to move to different cities due to my frequent official transfers. And every time I receive my transfer letter, the biggest worry before me is the moving to the new destination. Earlier, I use to hire more than one company for moving furniture, electronics products and glassware (Since different movers have different specialties). This was however a pretty different and rather pleasing experience for me. I hadn't had to think or plan a lot about the move. They simply came in, planned everything by themselves and completed the job without asking me to arrange anything for them. People ask me why I recommend these movers, I say, why I won't love them when they’ve been so useful to me!

4. Nice movers indeed.

   Very nice movers indeed! We did not find anything wrong with their services. Their movers' team reached right at 9:45 am last Sunday (the decided time was 10:00 am though). As soon as they reached, they opened up the plan chart and without wasting any time, they distributed their duties and started working. We were amazed to see how they managed to load all luggage and furniture of our home in their vehicle within 2 hours time. We really have a lot of appreciation for their planning and execution of the plan. We suppose not many movers are capable of working this way.

5. Thank you for everything!

   These movers were outstanding in doing their job. It was my first ever experience of hiring any moving company and I simply had no idea how to pick up a company for move. I googled it and found a few names and it was just by chance that I called them first up. I explained Martin (The customer rep) that I wanted to shift from Dallas and explained the possible list of things to be moved. Martin sent in a few men the very next day and after a detailed analysis, those guys handed over a very competitive quote to me. Since I was running out of time, I once again contacted Martin and asked him to arrange for this shifting within 6 days. Courtesy to his special attention towards my case, it was got done right on the third day and I had a sigh of relief. Thank you guys, thank you for everything!

6. Brilliant movers company..

   Just before writing testimonial for these all-time brilliant movers company, I amazed to see why and how a few people had left a slightly negative review about them. I'm not sure how others have found this company but at least n my case, it was a gem of this business. They did come on time, packed up everything with care, and no made no damages. I have been working with different moving companies in the last couple of years or so and have never found any company as facilitating and accommodating as this one. Really, now I feel that I have found the right match for my business and I intend to continue business with them in future as well.

7. Such a nice service!

   Generally, moving companies are not known for their quality of services. In my knowledge, eight out of ten men who have used one or the other moving service would rather complain about the quality standards of such companies. And when I was planning to hire one, I had this factor in my mind. So, it was just after careful consultation that I chose these movers for serving the purpose. But let me tell you that it has been a completely different experience for me. These guys were really facilitating and friendly and there was no problem whatsoever throughout the process. They packed and wrapped everything and moved them into the van carefully, and when we arrived at our new place, they unloaded and unpacked them quickly. It was really a nice service.

8. Don't trust anything they say.

   Here I sit because I can't afford there new price called and talked to Jason at progressive relocation, talked about moving my 2000 lb. 6 ' tool box along with my household, I had them add cubic ft. and weight just so the weight and cubic ft. were within the range of what I had, I called and talked to 2 more employees along with the person that called with pick up date and was promised that they would send a truck with a lift gate that could handle the weight of my box then an unmarked truck shows up without a lift gate and a new price that was almost double the quoted price and was told even tho all the employees I talked to and the tool box on the contract there was no way they were going to move it for the quoted price so here I sit because I can't afford the price, even better no refund because the contract clearly states no refunds on page 2 I have pages 1 through 3 and no mention of refund policy.

9. Impressive Movers!

   I am shipping manager in a fast food company based in Florida. Basically, we have to supply prepared chicken products on daily basis to different locations and the amount is always in bulk. We had been trying different movers in the past to move our machinery and products but none of them had provided us timely service. The other day I read about this company and hired them for a couple of moves. To my surprise, they did everything as required and that too staying within out budget. I really like their services and intend to continue using them in future as well.

10. Up to my expectations..

    I wonder what I should write about these guys. I had hired them for shifting my workplace furniture and a couple of machinery boxes. I had in my mind that minor damages to furniture are inevitable. But they just made me say, "Wow!" I mean, if you look at the furniture and machinery now, you would hardly believe these things have moved to a distance of 79 miles, a real long distance move.. I would also like to thank their onsite moving manager to develop a sound communication with me throughout the process. On the whole, it was a very good experience with them.

11. Appreciable!

    The service was pretty good. They were supposed to arrive at 10 am and reached some ten minutes earlier than this. I was expecting them to completing the loading process somewhere around 4 pm in evening but to my surprise, they had loaded everything by 2 pm. So, it was really good enough. The only room for improvement is in vehicles they bring in for loading and unloading process. I've felt that some other moving companies have better and modified vehicles for this purpose. Still, their service is appreciable.

12. Great moving service.

    This was my third time using a mover. Both previous times things were a little bit sketchy ie the price wemt up, no one returned my call and delievry took forever. This time however I feel like I got excellent cutomer service and the movers showed extra care handling my goods. I got everything when they said and I was always able to get someone to answer my calls. Thanks progressive relocation.

13. Rationally reviewed!

    It's not that I am leaving a five star review because I am overjoyed with the extremely low rates they have offered me. In fact, dealing with these movers was a complete package in itself! You see, a free of cost initial cost, sharp arrival and departure of the moving vehicles, harmless loading and unloading of valuables and a very customer friendly attitude! This makes me write what I am writing! Thank You guys for your efforts.

14. Fair price and quick service!

    I've personal appreciation for your long distance movement arrangements and the storage facility you offer for the business or commercial consignment orders. For small scale businessmen like me, it is just the perfect thing to have. Especially the 10% discount rate you’ve offered me on bulk orders through long distance is really appreciable. And well, I am also getting back to you for a domestic move. So, be ready guys! Cheers!

15. Brilliant moving team.

    Awesome movers, no doubt about this! I have to say that they did their best to keep me and my family at ease during the long distance and pretty hectic move. We were shifting to East Florida that week and moving our gigantic furniture and glassy material was such a huge tension for me. On recommendation of one of my friends, I decided to hire their services and it turned out to be just the right choice for me. They did things without haphazard movements and left me very satisfied with their work!