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Quality Services Moving

Quality Services Moving reviews from real customers

On this page you will find reviews on the company Quality Services Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Quality Services Moving – 3.7 (calculated based on 33 reviews).

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Quality Services Moving

   33 reviews

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Service Areas

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  • Company: Quality Services Moving
  • Location: 10595 Furnace Road, Suite 140, Lorton VA, 22079
  • Website: www.qsmoving.com
  • Email: sales@qsmoving.com
  • Phones: 703-495-8900

33 Reviews: Add Review

  1. Quality Service Moving, Lorton VA.

    Can't say enough about the service I received from Samuel, Christian and Muhammad who delivered my household. Did an excellent job, were courteous and outgoing. These gentlemen always made sure they put all the household items in the correct place which made it a lot easier for me to arrange my home. Great Job! Highly recommend.

  2. Ginny.

    This is an excellent company and I was very pleased with the professionalism of their personnel. The movers, Ward Washington and Tyler Bakker, were prompt, efficient, polite, and careful. I could not be more pleased and highly recommend this company.

  3. Do Not Hire This Company.

    DO NOT USE THIS COMPANY!! Everything about them from start to finish was absolutely terrible. I paid to have them pack my kitchen and everything on my walls. They called me the morning they were supposed to come out and said they were sending 4 people and only 1 showed up. When I called them back they were surprised and said 4 were dispatched and they would see what was going on and call me back. I had to call them back several times and was left with only one person the entire day. Then, they had my move date wrong, and after trying to fix it several times I had to adjust my schedule and the schedule of those that were helping me because they didn't make things right. Then on moving day (which was the wrong day as mentioned earlier) they said they were supposed to have 5 people moving, but only showed up with 3. They started at 9:30am and didn't finish until almost midnight!! They did not put things where they were supposed to go..damaged some things..etc. I did not sign anything about what was to be charged to my account because it was too late for them to tell me the total when they left here, so I did not give them authorization to charge my account. Lastly, out of the nowhere they charged my account for an amount that was not authorized..the sales person was called and texted several times, but never responded. Poor poor customer service, management, time management, etc. I would NEVER recommend this company for anything..you would be better off hiring random people off the street and get better results.

  4. Beware.

    As a broker/owner of a real estate company, I was approached by a representative of this company to market their services to our clients. I always like to experience customer service first before recommending a company to my clients so I gave them the opportunity to assist with a local move that I was making. I wish I had read all of the negative posts about this company before I provided them this opportunity as I have experienced first hand all of their efforts to not take responsibility for a large screen TV damaged by their crew. It is telling when even employees of the company are writing bad reviews to warn people. Needless to say, this company will not be recommended to our clients and I will be sharing my experience with all brokers in the region as well.

  5. Avoid At All Costs!

    I am a former employee of this company, and I recently quit due to the lack of morals and standards this company has, as well as the last few months of pay I've been shorted by hundreds of dollars on each check and they refused to pay. I was niave and gave this company the benefit of doubt because I liked the people and enjoyed the labor and thought they would make it right like the owners brother, Andy said he would do. I Am NOT a disgruntled employee looking to slander this company, because I quit on my own free will. What I am about to tell you is the truth and have proof of conversations and pictures and videos of improper work procedures of an unprofessional company, as well as proof of a dishonest thieving company that works scams to turn a profit. I got hired on back in October as a Local CDL Class A truck driver. Everything was great for the first month. After the end of October I started seeing the companies true colors. For example, their whole customer service and response to the general public whether the customer being military or a civilian, they acted in a professional manner as if they cared etc etc to the customers face. But once they hung the phone up or they left the customers house they unprofesionally cursed and slandered and smeered the customers name, and me being a CDL Driver and field supervisor I had access to the Local operations and claims department as well as access to other areas of the office where regular employees were not allowed so I experienced these things first hand. They have illegals working for the company that are not secured with a drug test or a background check like they should be. There have been many accounts where these crew members have stolen on job sites, and employees have witnessed it including myself and would report it and nothing has ever been done. They act like they care and instead of getting rid of the problem they tell the customer they were at fault for leaving their valuables out. Word of advice, they tell you that you have 75 days to make a claim and they "will gladly" reimburse you for damaged products that the company breaks, but gods honest truth they sit down everyday and try to think of ways to avoid paying out claims even if that means your stuff "accidently comes up missing" or "lost paperwork" so they can say they have no paperwork on file for your claim. Please please please this coming from a dedicated morally motivated worker DO NOT trust your valuables with this company, let alone your personal belongings. These guys are very unprofessional and you should hear the way they talk in the office and laugh at other peoples (customers) demise. I quit yesterday to go back to my old company that hired me back on. Don't get me wrong, there are some awesome guys that work tgere that's outside of management that work each and every residence as I did, but only a handful of guys are extremely dedicated and honest hard workers out of 50-60 movers. Management themselves are just as bad by allowing the theft, and careless acts of destruction to customers belongings happen. All I can do is post my sincere witnessed account here for your review to help better your decision to ensure proper transport and placement of your belongings. If you don't believe me, that is fine. Experience it first hand then come back to yelp and place your review that will later confirm mine. Hope you guys have a pleasurable experience if you do decide to use this company, but rest assured outside of my review, google and yelp reviews from previous customers tell all. Heed their warning and advice. Most of the good comments you see are family and friends of the owner and his brother. They even admitted to it due to their poor reviews on yelp and google and tried boosting it. Some are legit because the bery few movers that are actually dedicated and honest is what's holding this company on by a thread. Good luck and God Bless you on your future endeavors.

  6. Shady movers with poor customer service.

    When I first contracted with this company, there were not as many negative reviews so apparently there has been a change in leadership and the company is going downhill fast. Aside from our initial move to storage (great team packed us up), we have encountered the most unprofessional people I have ever had to deal with. You should not use this company unless you want to experience sexual harassment, racism and have to fight for your money when they lose your stuff. For me, it’s not always how good the service is, it’s how the company makes things right and Quality Services Moving has failed miserably in this department. Our emails get ignored now.
    Our household goods were initially crated since they were to be put in storage for a time however when they arrived they had been uncrated and repacked into a bigger truck. This raised all kinds of red flags since I have been moved several times and my HHG have always remained in the crate until the destination. When they finished unpacking, we had 7 boxes missing and indicated as such on the inventory sheets. After going through our items, we confirmed the missing items and filed a claim since we paid for Full (Replacement) Value protection. As of today, we have received only about 10% of our claim mainly because QSM insists that they have the right to change the protection that I paid for to the base valuation because these boxes were packed by owner. They also refuse to refund for TV kits that were paid for but not used (which also resulted in a broken TV that they are refusing to pay an adequate replacement cost).
    Before we filed the claim, my in-laws also used QSM to move in with us. The driver talked them out of paying for the Full (Replacement) Value protection because he was good and nothing was going to be damaged. While QSM personnel were packing my in-laws items, they broke some irreplaceable items that belonged to their grandparents. They also just threw things in boxes (simply dumped kitchen utensils in boxes) and packed very haphazardly. Since they did not pay for the Full (Replacement) Value Protection, they have not filed a claim because they have seen what we have had to deal with and decided it’s just not worth the fight.
    When my in-laws HHG arrived, the truck beat them so we had to deal with the same driver. My wife suffered through sexual harassment from the driver (what can you do when they have your stuff?) as well as the racist remarks about the helpers that he hired. We simply could not wait to get them out of our house.

  7. Excellent Service.

    From the initial sales presentation and discussion to delivery. The QSM team kept me informed as to what to expect and when to expect the services they provided from packing out to final delivery. Additionally, I visited their facility and was impressed with the cleanliness and organization of the warehouse where my personal items were stored until I closed on my new home. Bottom line: they did what they said that they would do!

  8. Made Our Move Easy!

    We used Quality Services for our first move, a large scale relocation of our company.  It was made far less stressful when Quality Services employees came in and took care of everything!  We found the employees to be professional and confident, from salesmen to the movers themselves.  We were so pleased we chose Quality Services for a second move a few months later.  We had the same great experience.  Thank you for keeping our company up and running!

  9. Moving Excellence.

    I can't speak more positively about Quality Services Moving Company. This was my second family move with QSM. From the initial discussions with Jacob focused on the factors that made my move unique, to the accurate cost estimate, to friendly and efficient office staff, to an expert pack crew, to Jose Matinez' masterful leadership on move day and an expert crew that handled our load and delivery with care and efficiency - every aspect of the job was executed with perfection. Thank you QSM for moving my family as if we were your family.

  10. Missouri move.

    I dreaded the prospect of moving from Northern Virginia to Missouri, but the staff at Quality Services Movers ensured that this was the least stressful part of the process.  Craig Little personally brought packing boxes a couple of days before the move, going out of his way in the evening to deliver them. He was helpful and patient when explaining more than once each aspect of the contract.  All my questions were answered promptly and courteously by Craig and the staff at Quality Services.  The load arrived a day late because the roads were closed in Indiana due to a severe snow storm, but the driver Charles Johnson kept me informed of the progress and was waiting for me at the storage space as promised the next day.  Not only was he delightful, extremely careful and concerned, but he was a master at managing the truck.  I am extremely pleased of having chosen this company and will certainly use them in the future.

  11. Quickest easiest move ever.

    Our move was seamless thanks to the detail oriented team at Quality. Everyone from the packers to the movers - a team of 6, were fast and efficient and extremely careful.

    We were in and out of our old space in about 2 hours and everything was off loaded into our new space just as quickly. I was very impressed with how organized they were and how well they worked as a team. I would definitely recommend them to anyone with great confidence.

  12. Quality Services Moving Lorton, VA.

    I used Quality for 1 local move and 1 move to Philadelphia. The two men arrived on time (actually early), were fast, efficient, courteous and got the job done quickly. They call ahead to let you know their approximate arrival time. The front office was very responsive to any emails I sent. A couple of glitches occurred, but were dealt with quickly and satisfactorily.  I would use their services again should the need arise. It's a huge plus that they hire current and former military people.

  13. Total Experience with Quality.

    Of the 5 companies interviewed, Jacob and Quality Services Moving provided the most detailed and comprehensive quote and information about the move process. The moving team at pick-up was professional, focused, answered all our questions attentively and loaded everything in a shorter period of time than scheduled. Communication about delivery occurred almost daily from the Quality logistics professional and the driver/Daniel who completed the delivery. Daniel was kind, professional and answered all questions with such a positive caring demeanor - even though we were the last of 3 deliveries that day. This company provides real customer service/support with integrity. They delivered exactly what they promised to us at pick-up and destination. Highly recommend Quality Services Moving for interstate move. Highly recommend Jacob for his ability to explain the process and his commitment to deliver what he promises! .

  14. Best movers you'll ever use!

    I've been wary of professional moving companies ever since I had a terrible experience years ago. Then I met Craig Little from Quality Services Moving. Craig listens to all of your concerns, and makes sure his whole team stays in communication the entire time. They moved my entire office from one part of DC to another (including an 800 pound front desk!) and several valuable art pieces, all without a scratch! Several months later, a patient of mine with multiple chemical sensitivities needed a couch removed from her home. She was concerned because any exposure to detergent, scented deodorant, cologne, or fragrance leaves her incredibly ill. Once again, Quality Services Moving to the rescue! Craig Little outfitted his crew (Thomas Vo and Jason Lovett) with unscented detergent, fragrance-free shampoo, and Tyvek suits so my patient wouldn't get sick. I cannot believe how accommodating they are, while also providing exceptional service. If you go with Quality Services Moving, it will absolutely be the best part of your move.

  15. Amazing Experience.

     Jose Martinez and his team were absolutely spectacular.  They were professional, took great care with all our items and responsive to all of our requests.  However, two particular incidents stand out for me the demonstrate how good the team is.     We had asked to have our storage unit moved out in addition to our main home.  I oriented Jose to the storage unit and then returned home to do a little more work.  Within 15 minutes of returning home, I got a call from Jose saying that the elevator to the storage unit was not working properly.  He did not want to waste more time than necessary, so he proposed that they leave for the day and return first thing the next morning when the elevator was working properly.  I was so impressed with his problem solving and his desire not to waste time (and my money).   The second incident occurred the next morning when they were bringing the trucks to our house.  One of the trucks was getting stuck on a branch that overhung the driveway.  One of the guys got out of the truck and catapulted himself on top of the truck so they could get by without damaging the limb.  At the same time, an impatient driver got out of his car and was yelling at Jose for blocking the road (even though they blocked the road for less than 5 minutes and the driver could have back up and taken an alternate route).  Jose handled him very calmly and did not engage with him at all.  He just went back to doing his job, ignoring the man as he yelled.   These may seem like small things, but I thought these were really indicative of just the level of professionalism the team embodies.  They not only did the basics of the job extremely competently (I haven’t found a single thing broken or damaged), but they also handled out of the ordinary situations extremely adeptly.  I’m usually very cost conscious and I make sure I get every dollar’s worth when I purchase services.  The team did such a great job and made a stressful process so smooth, I was happy to pay every penny of the fees!

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