On this page you will find reviews on the company Route 66 Moving And Storage LLC from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Route 66 Moving And Storage LLC – 4.4 (calculated based on 270 reviews).
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Waiting for my refund for almost 4 months
I hired the service and pay the initial cost a required. Driver never showed up and I had to arrange new company. I've been calling and emailing to try to get a refund of my depositand still haven't got anything. It's been almost 4 month. Total disrespect and unprofessionalism.
Thieves! Run Run Run!!!!
Stay Away!!!! I initially paid a deposit of $3,839.17 for a move from Virginia to Florida. The total cost of the move would have been $13K. A driver showed up to my home on Sunday looked at everything that their company needed to pack, as I was paying for that service. 15 minutes later the driver left and would not move my household items. Route 66 was no where to found on a Sunday. We contracted Three Dave's Moving and these guys were great. Call Three Dave's Moving.
To date I have not received my deposit back. Everytime I call and eventually get a hold of someone I'm told it was my fault and a refund would not be given.
Crooks!!! Run Run Run!!!!!
Horrible horrible horrible
Stay away from this company. So many broken items. Worst experience ever. They tried to hide broken pieces in the bushes. They left broken glass in the driveway. They were over a week late and wouldn’t take my calls. They told me to call the driver. The driver spoke Russian! Just awful. So many valuable items broken. And their insurance pays .15 cents a lb. Tried to submit a claim and when I hit submit it was erased. STAY AWAY!
Don’t use this company for your own benefit! Very bad service!
Stay away from this company for your own benefit! After getting daily calls to push for us to choose them as our moving company, we signed the contract with them to move us from CA to TN, and then it was almost impossible to get a hold of their representative or anyone else! We would have to wait on hold for minimum 20 minutes to over an hour for them to pick up, and they would pick up and immediately hang up as well, just to start the callback and waiting process again. They also DON’T tell you that they are just a broker and they subcontract to another company after taking 33% of the fee.
The deadline of getting out of our house in CA was approaching and they kept postponing the pick up date! They ended up having another company pick up our stuff a day after we were supposed to be out already. We had to basically sign a new contract with this carrier and you didn’t even have time to read/review it because you knew you just had to load your things and get out of the house. They charged us for extra things that we did not agree upon with Route 66, but we had no choice because we were already a day late to move out for the new tenants. There were so many lies and small print in the contract to cover themselves for any situation. Our things came 1 month after we were originally pick up and most items and boxes were damaged and we had a few missing items.
The whole process was extremely stressful to deal with. Route 66 lied to us and made promises that they didn’t even try to keep! After the whole mess, they don’t want to take responsibility for anything since they were “not” the actual movers!
Moving is a stressful process to begin with but this company made it horrible. After reading all reviews and BBB complaints about them, I don’t know how they are still in business!
Stay away from them if you don’t want to end up regretting the day you contacted them!
AVOID THIS COMPANY!
This was a nightmare!!!! They are not professional and will break your items. Nothing was wrapped. Everything was literally thrown in boxes. Clothes in wardrobe boxes are just piled on top of each other. Not on a hanging bar like you would expect. Trying to get our items delivered was when I felt like I had been scammed. No one answered the phone or emailed back. Only after putting in a bbb complaint did they get back to me to schedule delivery. Some how they turned it around on me. They will not deliver on your requested day and make it clear it’s just a request. The delivery mover only had 75% of our household items and it was delivered 8 days later than requested. I was told to put in a claim. We were missing our expensive king mattress and tools and tons of other things. How do you load a truck without cross referencing the inventory sheet? They never even looked at it. After weeks we finally were emailed that another crate was located and they would let us know when they would deliver. 45 days after our scheduled move we got most of our missing items. The mattress is damaged and other sturdy items are cracked. Everything looks like it went through a storm. This company does not care about the customer. I have moved tons of times and never experienced a nightmare like this. Amateurs at best. I wish I read these reviews first.
First-class deception
In May I went with Route 66 when I believed they were a reputable outfit. They swore they were NOT brokers and my moving needs were very important to them. Right! I learned they indeed were brokers who ultimately did everything a broker would do. They even insisted on another payment upfront that put them in the same league as the "brokers" they swore they were NOT. To top it off they sold my job to another broker who is turning out to be worse than Route 66....if that is possible. Now well into my fourth week I am still waiting on Van Lines USA to make the delivery of items that were picked up on July 20 and promised in 2-3 weeks. Promises mean absolutely nothing to either company. The wait is endless even though I was very generous to the movers who arrived on 7/20/21, one of which sadly helped themselves to a prescription in my medicine chest. So I caution the public. Avoid Route 66 at all costs. They will tell you everything you want to hear and completely deceive and rob you. Please don't make the same mistake I made. I am learning the hard way.
Rip off
This is not what you want.the worst company ever.There quote 3500 from Miami to Baltimore final bill 8000.they broke something from ever room in the house 42 TV, dresser bed I have a long list it was suppose to take one week took over a month sound good on the phone gave their lic.number an all but they change their name from time if you still want to use them please go to the office an see this mess
Moving to Panama City FL
I have never had a worse experience in my life. Being former Military and moving now 16 times. They sent me to a third party called diamond moving and storage. They are crooks! I was charged $1900 more and told it will be extra charge to bring my bedroom furniture upstairs. Do not use them! Guy named Arthur will say ‘he’s your guy’ he is until you pay.
Good Work!
They were excellent! There was good communication throughout the reservation process. They did a great job packing our stuff, using some of our stuff and recycled boxes to help keep the cost down. All boxes were well labeled with detailed information that made it easy to unpack. On move day, the crew arrived promptly within the time frame. The crew was friendly and communicative throughout the day. I enjoyed my moving experience, and I would never hesitate to recommend or call them again in the future.
Brilliant movers!
They were on-time, really friendly guys, unbelievably strong, amazingly hard workers, and ultimately came in well under the estimated cost. They are far better than the other overs, and I never got a great experience like them! Highly prefer their service!
Worst Company, stay clear
How a company like this can be in business or not be illegal is beyond words, they clearly pay for fake reviews. They were and continue to be the most unprofessional, unethical and dishonest company that I have ever dealt with in my personal and professional life.
The nightmare began when their quoted move price doubled the day they arrived (which was the day before we left & a day later than they said). They then kept my items in Florida for 3 weeks, even though every step of the way I was assured my items would arrive in Wisconsin just a few days later, no more than 4.
During those 3 weeks, no-one would give me a status or eta of my items. I had to use a government contact to get a direct phone number to the warehouse hardline to get someone in dispatch and get any real information.
False Points:
1. They subcontract every step. I have dealt with Route 66, Jacobs Movers and I don't recall the name of the delivery company.
2. Anytime you call them, you will sit on hold for at least 15mins with the same bad song on repeat.
3. The "friendly" person you sign up with, will never answer your calls again.
4. They will not answer emails.
5. They will 100% hold your possessions hostage.
6. No notice of arrival, actually told me that they say 24hrs but don't even try.
Please do not be fooled by the positive reviews, I was, this is not a good company. I will be leaving a review everywhere possible to hopefully help people not be taken advantage of, to not be treated as I was.
Great Experience!!
We love Route 66 Moving. They were funny, and they brought a lighter side to the moving process. We like working with you, and you are our preferred mover.
Well Done
First time sending an expensive item. These guys were 1/3 the price of the bigger companies, and I was not let down! Love the tracking. I can't recommend them both highly enough. Excellent customer service!
Good Work
Just move, and trust me when I say Route 66 Moving is the way to go. They took the time to separate everything for me. The whole team is friendly and very helpful. Not only that the customer service 100%
Good Work
The Driver was friendly & polite and had secured the item very well. The price they quoted was very fair and reasonable. Would recommend Route 66 Moving to anyone.