On this page you will find reviews on the company Safe and Secure Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Safe and Secure Van Lines – 3.4 (calculated based on 55 reviews).
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Do Not Trust This Company.
Out of state move. Initially, they seem legit. Take your down payment, come get your stuff, then they store for 3 months, while we move to another state and try to find a new house. When you call to have your stuff delivered, it’s gone. They say the storage facility sold it, but we are hiring an attorney because we do not even know where our stuff was stored. entire 5 bedroom home,+ fullbasement,4300sqfeet. Hundreds of thousands of $$ They took everything we have ever owned. Every piece of furniture, 3 dining tables, 5 bedroom suites, theatre seating, couches, chairs, TVs, wireless sound system, all of our personal belongings, decor, art, kitchen and bath, so much can never be replaced. EVERYTHING.
Scammers.
They are nothing but scammers. They take your money and hire a no frill moving company which takes your money, holds your items hostage for more money. If you don't pay they put it up for auction. If your lucky to get your furniture it will be damaged, items broken or missing.
Zero Rating if I Could.
Stay as far away as possible. Sold me a Platinum package and never delivered. Going to pack everything in the home with one crew and truck to pick up and deliver. Did not happen!! Charged me a deposit and never heard from them throughout the moving process, which is still not complete. They have you believe they are doing your move and when the time comes. They broker your move out to a company you have not selected. I still do not have my belongings and it has been over two months. I have emailed and called Safe and Secure and I have not received a return call or email. They make promises and do not deliver. They say they will be with you from beginning to end of your move, which has not happened. They were with me until my move started and then nothing. I double and triple checked what I was to have with my move. Was assured every time and no additional charges. Was told I would have my belongings with in ten business days. Picked up August 7 and it is now October 10 and still do not have my belongings. Move from PA to FL. They were quick to take my deposit, which did not go towards the actual cost of my move, I found out after the pick up and was being told I needed to pay more money by the other moving company (who I will review as well). Promised to reduce my fee (thus should have gotten a refund) and I have not received the refund. Nothing honest from this company that I can mention. Nothing in this review is an exaggeration, just facts! They were very nice at the start of setting up my move and seemed trustworthy. Don't be fooled like I was!
Terrible mover-overpromises, underdelivers.
Word to the wise: stay far away from this moving "company".
You don't need to take my word for it..take a look at the Google reviews. The majority of people rating them 5 stars have 1 review..suspicious.
As for my experience, moving cross country with a baby is stressful enough. Paying a moving company thousands of dollars should mean you get a positive experience. But it was far from that. Overall we paid about double the original quote.
I started looking for quotes about 2 months before our move. I sat on the phone for hours with different companies describing how large our house was and the furniture inside. I decided to go with safe and secure van lines because Elan, my sales rep, was easy to reach and walked me through the process.
The move creeped closer and there was a week where I couldn't reach Elan. The main line of the company was disconnected. That's very sketchy and disconcerting. I was finally able to reach Sandy who calmed me down and said Elan was no longer with the company. That was probably strike 1.
Sandy explained how payment would be made out to the freight company they contracted with and I thought I'd have an advocate with this company as my contract with safe and secure states.The freight company (Atlantic Moving group) arrived late and then was surprised about the size of the job. Based on information Safe and Secure gave them they thought they were loading a 2 bedroom apartment, not a 5 bedroom home.
Atlantic group then had to leave our job which messed up our schedule and stressed out our dogs. I had to make phone calls and manage the process myself to have a friend oversee the move. Atlantic Moving group damaged the staircase in our old home so we had to get that repaired at our own cost.
Finally, we were in the town of our new home and just waiting for the movers to show. We closed on our house and then waited. We had a signed contract with safe and secure of a promised move in date as we had paid the expediting fee to ensure our items would arrive that date. Safe and secure doesn't give a darn about what your contract says, so that didn't happen.
I hounded the company every single day and got all kinds of answers. Atlantic group refused to pick up the phone.
I was in the middle of planning my daughter's first birthday party. Our items were nowhere to be seen so I had to rearrange plans for her first birthday party. I even had to step away from the celebration to get on the phone to call safe and secure as the situation worsened.
These incompetent people only just realized that our new home was on a road where the moving truck couldn't go. Which I know now is a lie as I see semis on this road all the time. Safe and secure said we needed to come up with money to pay for a shuttle service that weekend. It was a Saturday evening, banks are closed Sunday, and they were now telling me the move would happen Sunday only if we came up with the money.
This is what I call a hostage situation.
Finally our stuff arrived. We stayed with family 40 minutes from our new house and were given no warning when the movers showed. We had to rush to get to our new house to be there to let the movers in.
It has now been 3 months since the move and it was one of the worst experiences of my life. We have items that showed up damaged. We have items that have still never shown. My husband had important items that he put in a suitcase with his information in it, that showed up at someone else's home. We got an item of theirs. We arranged with that family to swap items. Safe and secure promised to cover the shipping costs. You won't be surprised to hear that that never happened. Based on the state of our items, they clearly keep your items in very hot warehouses and don't arrange them properly.
Safe and secure promised us money back at multiple times. For the expediting fee, for the damage caused to our items, for the shipping of the other family's items.
We've seen nothing.
I highly recommend Safe and Secure Van Lines to anyone.
My brother and I needed movers to help us move pretty quickly due to our lease coming to end and us procrastinating on finding another place. The three men that were sent out were very professional, careful, and great to work with. They were fast and efficient. The prices for their services were more than reasonable. I will be using them again in the future and I highly recommend Safe and Secure Van Lines to anyone.
1 star only because that is the lowest I can rate this company.
SCAM ALERT SCAM ALERT SCAM ALERT SCAM ALERT If you believe the greater than 1 star reviews about this SCAM company and then hire them you will be doing yourself a huge disservice. This company has been a nightmare experience for us. They gladly took $1090.00 from us and our agreement was we would pay the remainder when our belongings were picked up. When the movers arrived they moved our stuff out of the storage unit we had rented and then DEMANDED $4000.00 before they would do anything else. My husband tried to call Safe and Secure Vanlines but no answer so he told the movers he was cancelling the services. The driver with the movers became aggressive. The driver finally called his dispatcher so my husband could talk to him. The dispatcher tried to negotiate a deal at a lower price other than and besides what our original agreement with safe and secure was. My husband finally just told the movers to leave, which they did but left everything they moved out of the storage unit for my husband (who is medically disabled) to return by himself. When we finally got ahold of SANDY KENNEY from safe and secure and after several phone calls and email attempts, and an attempt to withdraw the remaining balance from our checking account (of our original agreement) even though we cancelled the services we were told by SANDY KENNEY via a phone call my husband made to her that our concern was being sent to their accounting department and we could expect a call within a week to 10 days. We haven't received that call or our refund. This company is a scam. They do not tell you up front that they are brokers and they send another disreputable company to actually do the moving who then AGRESSIVELY DEMAND more money from you. Needless to say we are very unhappy and are looking into other avenues to get our money returned to us. This whole process has been going on since May 2019.
Do Not Use This Company.
We got a great quote from John via Phone it was 43 cents a pound.Little did we know he would farm our job out to another company. We were told it was a different company and we would be charged cubic feet not weight after the contents of our home was loaded on the truck. The price doubled. We were told that our belongings would arrive no later than 3 days after our move in date and now it has been 21 days and we do not know were or when our belongings will be delivered. We are a family of six with children under the age of five and have nothing but a few suitcases and blow up mattresses. FYI John has and will not return our calls or emails.
Moving company.
DO NOT USE SAFE AND SECURE VAN LINES! They are not safe or secure.
I never write reviews, but after this horrific moving experience, I felt I had to make sure others did not go through what I did.
First, the five star reviews you read are front loaded. Don’t trust them.
If you think the great quote from John at the beginning is worth it - it’s not.
John is a salesman that makes you feel “secure.” Once they get your initial down payment, that John disappears.
The fact that they mandate a direct deposit and don’t take a credit card is an automatic red flag. You will never see that money again.
In addition, they play one company off another. They don’t even move anyone. They “hire” another company (in my case, Unique Van lines - both Miami based companies and both in “it” together) so they aren’t responsible for anything. Sandy, in “customer service” will promise to call back but never does. They’ve been doing this for a long time it seems and they know how to make you feel comfortable and then take you for everything you’ve got.
I literally felt that they held my furniture ransom until I gave them CASH! They say you can pay by credit card and then at the last minute demand cash only.
They demanded $3000 above their original and confirmed estimate.
Dishes were broken, the movers never showed up on time, they crushed all my suits and dress shirts (dry cleaning expense is huge) because they didn’t use professional moving people.
I actually filed a police report and I have continued to request the company give me some compensation but they ignore all calls and proof of the damage.
Bottom line is, choose a moving company that doesn’t have so many red flags and an “F” rating from the Better Business Bureau.
Do your research. This is a way of life for these people. They sleep fine at night while you are in misery. If you use them you will not be happy.
SCAM, SCAM, SCAM.
Will definitely use them again.
This is the 2nd time we have used Safe and Secure Van Lines and we absolutely love them. They make a stressful process less stressful with their professionalism and work ethic. We highly recommend them and will definitely use them again.
I would definitely recommend Safe and Secure Van Lines for your move!
Safe and Secure Van Lines was a great choice. The service was complete, timely and efficient. My movers were courteous, careful and detail oriented. They made sure that everything was exactly how we wanted it. I would definitely recommend Safe and Secure Van Lines for your move!
Horrible company.
Do not use them! They are a broker company who 1) quoted us very low at first 2) quoted us higher the day before our move 3) hired the worse company 1 out of 5 stars on most websites for our move and then wouldn’t intervene to help us. They took they’re money and ran then left us to deal with the most horrible moving company ever.
Scam Company.
I received a verbal quote of $6000 after a phone inventory. I asked for an in home est but was told that wasn't needed. I let the sales rep know our stuff HAD to be delivered by June 16. He said they would pick up and drive directly to our new home. I gave my credit card info for a deposit of 1677, which he charged twice. He told me that additional ins wasn't needed because they covered up to $10,000. I was never given a right’s and responsibilities brochure or FMCSA’s Ready to Move brochure. During pick up, I was asked to sign papers. Sean, the foreman told me that I didn't have time to read them or it would cost me an additional day. He gave me a brief desc of each page. Sean advised to me write the date of June 15, 2019 in the time limit for delivery box.He asked if an 18wheeler could deliver and I said no. He told me that the 26ft truck he brought should be fine but if for some reason they had to move it all to a smaller truck it would be an additional 600 for them to load everything into the smaller truck, delivers and unpack. He said we could get around that extra charge if we rented our own truck. He assured me that they would unload everything, unwrap and assemble everything at my house. One page that he wanted me to sign was explained :This page just says that we will cover any loss or damage during your move. He had me write the words 60 cents per pound per article and said that was the minimum but that we were covered up to $10,000. They started loading. When almost complete they figured out that they couldn't fit all if our stuff and told me I'd have to pay to rent another truck. We took items off the truck to avoid that cost.When they left, they had 3 mattresses strapped to the back of the truck!
The truck weighed 9640 lbs totsling 10,149.67 and that we had to pay him more or we would have to pay for storage.
We paid 4184 to get our stuff going. We were never given an option to be at weighings and were not offered weigh tickets at all except for the initial weighing. We received no summary of arbitration from MDA Movers that we later discovered was subcontracted to ship our items.
June 15 came and went. We called well over 50 times to get an answer over the next week. Frank stated that our items were scheduled to be delivered June 15 and got me in touch with Sandy Kenney who told us our stuff was in a warehouse in Dallas. She got us in touch with the driver, Shalom who was rude. The delivery came June 24 in an 18 wheeler. Driver said if we rented our own truck, they would not unload into our house. Or I could pay him $1200 to do it all and argued with me that I misunderstood Sean and if I didn't like it I could call Sean to unload. The driver stated he needed 4288.67 in money orders. As I started to fill out what was missing and/or broken, the driver approached me and said not to worry about filling it out because I have 9m to file a claim. He told me that if he had to wait any longer, he would require extra payment to cover the late fees. "Just sign the damn paperwork, you have nine months to figure out what isn’t here. I can’t help you and I have to leave now.” I called Sandy about our experience and she told me that I signed a contract and that I did receive the following: Your rights and responsibilities, FMCSA’s Ready to Move Brochure, and an arbitration agreement. I asked her for proof that I signed a contract and that that information was given to me. She said she would email it over but never has.Missing Items: Antique church pew,
couch, bookcase, sideboard, mattress, nightstand, TV, computer accessories, lamp, antique desk, 2nd row of van seats, lawnmower, dolly, tools, yard equip., bathroom accessories, decor. Damaged: dog house, 4 dining room chairs, fridge, armoire, drawer, bedframe, footboard, cabinet doors, TV, antique full length mirror, coat rack Antique porcelain doll.
Safe and Secure Van Lines was fantastic.
From start to finish our experience with Safe and Secure Van Lines was fantastic. They responded quickly to our inquiry, provided a thorough estimate, and had everything scheduled that day. I can't say enough about my movers. They called the morning of to let us know they were on their way, showed up on time, and got to work immediately. They were incredibly polite, hard-working, wrapped and protected every single one of our items, coordinated where we wanted each item to go and made our move completely stress free.
They moved my sisters family, Dell Minott.
This company, Safe and Secure Van Lines, moved my sister's family. They lost and broke over $8000 of their stuff. They lost a family heirloom-a giant church pew restored by our grandfather who has passed away. My sister had boxes that belong to other people delivered with her things. They were also over 2 weeks late on delivery of their things. They have also refused to cover the costs of any items that were broken and lost. The company president, Sean Kirtz, lied about not storing their boxes when they actually did store the boxes in a warehouse in Texas. He is a scam artist that "owns" several companies. I do not usually get involved in these types of things, however, this company has lost a very important family heirloom. Seriously, how do you lose something as large as a church pew?? Well, I will hold Sean Kirtz personally responsible if this is not resolved quickly and to my sister's satisfaction.
Terrible.
OMG!!
We used these terrible people. Terrible!! They keep your money hostage or your stuff, if you don't pay them more AND if you don't write positive reviews.
I highly recommend: STAY AWAY FROM THIS COMPANY!
IF YOU DO ANY BUSINESS WITH THEM, DON'T COMPLAIN LATER.
YOU ALL HAVE BEEN WARNED..