Safe and Secure Van Lines

55 Reviews: Add Review

1. Great experience.

   I had a great experience with this moving company and I think anyone who goes with them will
   Be happy they did, there are mixed reviews but it’s only a small percent of the loves had bad experiences! 5 star service.

   

2. 1 Month Later We Still Have Not received Belongings.

   This started in early May when I booked with Safe and Secure. Too many issues to add..It's been 5 weeks and we still have not received our belongings. We've been contacting the moving company Daily since our requested delivery date, they tell us they will call us back, they never do. Russell the supervisor yelled at my girlfriend upon pickup when we tried to complain about the service we were getting, and the fact that the carrier was trying to tell use we owe an additional $3600 dollars. They were attempting to charge us for items clearly stated in the contract with Safe and Secure that are included. Safe and Secure told us they would get the documents from the carrier, but they never did. They are EXTREMELY poor in in customer service, we are still dealing with this company as they have not delivered any promises. On top of that, it turns out the carrier they hired does not have an active MC number, and they illegally hired a company who is NOT legal to operate. Avoid this company at all costs.
   
   They have provided us 6 different times that they have told us our stuff was to be delivered and no one has shown up. After filing a BBB review, Russell the supervisor called me and tried to give me a $200-$300 discount to remove my reviews. I told him to deliver my belongings, then we could discuss how they can resolve this situation. This has been one of the worst companies I have ever dealt with, they do not care about customer service, they do not act on behalf of the customer, and they only care about getting your deposit then moving on to the next job.

3. The Worst of The Worst.

   This company was used for my 30Th move. They are AGENTS not a moving company
   They lied to me about their experience with the horrible movers We Care For You in Fort Lauderdale who’s handling resulted in a SEVEN
   THOUSAND dollar insurance claim with the insurers citing “Substandard” packing”. Too many others to go into review. AVOID BOTH LIKE THE PLAGUE!!

   

4. Excellent.

   Thanks to the whole team, as they made my transition from Providence to Manhattan so seamless. I recommended using this company !
   I referred my friends and family !

5. Moved from CT to FL.

   Amazing moving service. My whole experience was pleasant. When the movers arrived they came in and put tickets on everything and assessed all of my items. They packed all of my items delicately and loaded them into the truck. I was so impressed by their professionalism. If you are looking for an excellent service, Secure Van Lines is the place to go.

6. Anne Ward.

   With the stress of moving and everything that was going on with my family, Safe and Secure helped a lot. They have great customer service, I called and they answered all the questions I asked and got the information I needed. The move went smoothly and the cost was close to the estimate. Definitely recommend Safe and Secure Van Lines as your company of choice!!

7. 5 Star Service.

   This is a Great company! I am so happy and pleased that we used them, as our moving company. Save and Secure Van Lines is the best long distance moving company out there!!

8. My moving experience.

   Is by far the best moving company I have ever used they were very professional it was definitely a white glove service they were punctual and on time very professional I would certainly recommend to my friends and family.

9. Safe and Secure Van Lines.

   This company is very great it was an easy way to move and it didn't cost an arm and a leg like some other places would.

10. Terrible communication.

    DO NOT USE THIS COMPANY!!
    When I first spoke to the salesman he told me that I would receive a call the week of the move at the latest the day before my window. Along the way I have reached out multiple times to narrow down the day (2 day window). I was told many times that someone would call me right back, but hours passed without a return call. I had to call back again and again without getting my question answered. Here I am at 7:00 PM on the day before my moving window and they still don’t know the day or time that the movers will arrive! The most disparaging aspect is that nobody is apologetic for their lack of knowledge or communication. I can only hope that the actual move goes smoother than the lead up- if they ever show up.

11. This is an unethical company and I am shocked they are still in busine.

    THIS COMPANY IS A SCAM. They have great customer service on the front end (Janice St. John, Amber Dylan, Sandy and Michelle, in particular) but once they have your money, they disappear and become completely uncooperative. This is an unethical company and I am shocked they are still in business. Please do not waste your time or resources on Safe and Secure Van Lines. I'm sure the positive reviews are from within the company. It seems to me the employees are incentivized to steal from people. Horrible, horrible company.

12. Good job.

    I have used Move For Less earlier this year and hired them to move my dining room set and another cabinet. They called when they were heading to the pickup location. They moved my stuff without damaging it. The price was prearranged and reasonable. The guys were polite and friendly. I can't think of anything else that I would want? Thanks.

13. Super satisfied.

    I was super concerned originally after I started hearing horror stories of people’s moving experiences, but I spoke with a very nice lady on the phone that explained everything to me from beginning to end. Everything happened exactly how she stayed it would. I was not happy about my delivery window when I reserved but she also explained that everyone in the industry works the same way. I got my stuff just a little over a week after pickup and the labor team at pick up and delivery worked very hard. Kudos to you and the team. Keep up the good work.

14. Not the least expensive.

    The quote I got from these guys was almost a thousand dollars more than what o got from another company, but I paid EXACTLY what my estimate was. I was only going a few hundred miles so I was worried about spending more than I should, but I am
    Glad I made the choice. I was delivered in 2 days. Thank you!!’.

15. Hijack and Ransom.

    My belongings were hijacked and are currently being held for ransom. Let me go into detail with you to explain my experience with Safe and Secure Van Lines.
    We hired Safe and Secure for a Friday pickup of our 80 boxes. We sent all our measurements and box count to Michelle and Sandy Kenny at Safe and Secure Van Lines. We received our estimate and our date for pickup was set. Safe and Secure Van Lines contracted MDA Relocation LLC, Michael Aharoni, 7045 Stirling Rd, Suite 1208, Davie Florida, 33314. MDA didn't show up until Saturday night, 9:30 PM with the driver complaining about another pickup he had done in another state and that's why he was late. He didn't load up our boxes until Sunday after 4:30PM and didn't leave the property until almost 10:00 PM Sunday night. We were then told by Sandy Kenny that our truck was headed to Florida and that was confirmed by the owner of MDA Relocation LLC, Michael Aharoni. The next day we get a phone call from Michael Aharoni that our goods had been re-routed to one of his storage facilities because it was 60 pounds overweight and he wanted an additional $4,303.92. At this point we had already paid both Safe and Secure Van Lines and MDA for services. The extra $4303.92 would put this move over $10,000.00.
    We contacted Safe and Secure Van Lines for help, Sandy Kenny, who told us to e-mail her the documents to her private e-mail account. I thought this was a bit fishy, but we did so anyway. She told us she would get back to us, she never did. We reached out once again to Safe and Secure and received no call backs, e-mails or assistance. We were left to deal with Michael Aharoni, the hijacker, alone. We've notified the FMCSA, which is a branch of the Department of Transportation. We wrote a letter to both Safe and Secure and MDA. We'll be contacting the police next. Just so you know your rights: http://www.michaelgarcialaw.com/Consumer%20FAQ%2026.html
    I'll try to keep this review up to date so that people can read this and avoid companies like Safe and Secure Van Lines and hijacking companies like MDA Relocation LLC, owned by Michael Aharoni. In all reality we're being told Mr. Aharoni, most likely, sold all our goods and giving him more money would only add to his wealth and our misery.