On this page you will find reviews on the company Safe Bound Moving from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Safe Bound Moving – 4.5 (calculated based on 220 reviews).
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Good Work!
The team was on Punctual, Prepared, and Professional. They came in an appropriately sized vehicle, brought dollies, wheels, temporary boxes for smaller items and packing blankets to protect my valuables. They also got all their tools with them. Highly Preferable!
Smooth Move!
The company created a useful timeline for my move. On the day of the move, my team was friendly and hard working. They handled my four flights without complaints. They took great care of my items with no damage whatsoever. The load-in to my new apartment was efficient and done with the same care as the packing. They did a great job, and I would definitely recommend the service to others.
Fabulous Mover!!
Very good and efficient company. Excellent, smooth, and professional service with a smile for a very reasonable price! Would highly recommend using them without any issue.
Stole my Deposit
I booked my move over a month before my date. I have a deposit of $200 and when it came time to book the elevator I tried to call, left messages and sent emails with no reply after a full week... would be great if I could get back my deposit IF someone would actually answer me. Total scam. DO NOT HIRE.
Good work
They came with high spirits of remaining committed to the move until the end. They kept the promises they made to themselves and only rested when the work was done. What had seemed so hectic and involving turned out to be perfect and enjoyable? These experts made a move appear so easy. I was delighted to realize that throughout the move, there wasn’t a single sign of complaint from the movers.
TOTAL SCAM - Toronto to Morin Height, Qc
The move itself was good. But they charged almost twice the weight they should have. I had weighted every single item and they charged me twice as much. And they forced me to make a payment WITHOUT any proof or invoice if I wanted to receive my stuff. When I tried to reach them to get the invoice they never responded. I consider their behaviour akin to extorsion.
Well Done!!
An excellent moving company. Very professional, helpful, and all spot on. Best online booking experience ever, esp. because you could talk with real people as well. Movers were great as well. I cannot imagine any company could, possibly, do better. Thanks, guys! I will use them again.
Move cancelled by Safe Bound Moving with less than 24 hour notice
I was very disappointed to receive a call less than 24 hours before my mom’s move from your company cancelling the move.
After multiple emails over the course of the past few weeks and confirmation 2 days before the move, I was shocked to be called the day before the move and told that the date we had selected was not possible.
I was given no other solution than to reschedule the move.
I flew in from Calgary to Montreal for the weekend to move my elderly mother from an assisted living home to a long term nursing home.
I personally paid to have a COVID test prior to the move for myself and my mother and I obtained special permission from both homes to enter the homes to pack and unpack.
I chose your company over others as you offered vaccinated movers. It was challenging enough to coordinate a move between nursing homes during COVID without the movers cancelling with less than 24 hours.
I found myself scrambling to find a new mover while packing and taking care of my elderly dependent mother.
I found Mark, your caller, unprofessional and completely lacking in empathy of our situation. The only solution that was offered was changing the date of the move which was not possible.
I did not receive an email from you or Safe Bound Moving apologizing and confirming a reimbursement of our deposit.
I am appalled at how we were treated.
I emailed Lauren, my contact, 2 days ago and have as yet received no reply, no apology and no refund of our $200 deposit.
Christine Salberg
No Complaints!
Great service, really friendly and took the stress away from moving. No hidden surprises at the end, and I literally went above and beyond to make myself happy and satisfied with the moving experience. Would definitely recommend it.
Excellent service
I used Safe Bound Moving for this time, and now I have decided I will use them for my all-future moves because I had an excellent experience with them. They were prepared with tarps, cardboard, wardrobe boxes, dollies, etc. They were such kind and focused folks. Asked clarifying questions the whole way through. I am so impressed with their great service!
Thumbs Up
Safe Bound Moving went above and beyond. I have already referred the company to many friends. I liked the professional demeanor of the movers. I also really appreciated the customer service. When I called, everyone was very nice, not pushy, and it really felt as if I was calling a smaller office. I would definitely recommend it to friends and family.
Nice Job!
Great experience from start to finish, including smooth booking. Exactly what we wanted. Two polite men arrived exactly on time, carefully carried our furniture onto the truck, followed me to our new house, and carefully unloaded everything where we asked. 10/10! I will recommend it!
Fabulous Mover
Booking was really easy, and the driver was punctual and kept me posted. Really good service was able to book the night before use. Good price. Highly recommended!
WARNING - This Company Will Pirate your items
Please, for your own sake, do not use them. And beware, they operate under many names. See links to reviews and hardships real people have faced at the end of this review.
They will be very nice at first. They will pick up your stuff on time. Then the lying begins.
They will promise that your goods will arrive quickly (they will not). The company will not answer the phone, all mailboxes will be full, the names they give you are not correct (you will never get a last name), they will tell you their truck broke down, you will be passed from Accounting, to Dispatch, to Sales…..you will not be told the truth by any of them.
Most likely, they will subcontract the work to their related company, Move Me Again, another scam (look them up too).
How they scam you – they inflate the quoted weight and hold your items for ransom.
Once invoice/ransom is paid, you will have two guys deliver your goods, they will not make it up a staircase unless you pay more, fragile is not in their vocabulary, they may deliver goods that are not even yours (just as your items may have been delivered to someone else). We have learned a valuable lesson to make sure we research the company – don’t go by reviews as most have been added by Safe Bound Storage. Please beware.
https://www.mover.net/planning-a-move/consumer-alerts
https://ottawacitizen.com/opinion/adam-i-really-feel-like-i-am-being-held-hostage-woman-cant-get-her-belongings-back-from-moving-company
https://www.cbc.ca/news/canada/hamilton/moving-scam-1.5691722
Disappointing delivery
I booked them for moving 1 bedroom apartment from London Ontario to glacé bay Nova Scotia. My stuff dint weigh what they told me and gave no reference for the scaling fee or the proof for charging me what they took. I asked for breakdown of invoice and haven’t got it till now. Through pictures and excel sheet I was given an estimate of 1000lbs which is what it was around. But because I asked them for 2500lbs maximum so the person who came literally forced me to write 2500lbs for flat rate but when I dint write he made sure that the invoice will be according to 2500lbs. I don’t agree to that. Also because my apartment was on 2nd floor with total of 21 stairs they asked for 300$ and I refused to it and put all my stuff down on my own and they dint even help me at all and asked me to pay $2300 with no proper invoice saying if I need my stuff on time I need to pay before 5pm. I paid it thinking they will be efficient and good. When I booked them they said it will be 5-7 days so I planned my trip accordingly. On my way here the driver kept calling me saying I need to be there as they are reaching early and then I asked someone to get it delivered on my behalf where they forgot to drop half of my stuff asked me to pick it 300 kms from where it was suppose to come to which I denied as it wouldn’t fit in my car and I dint pay to pick it up on my own And I have been calling them everyday since then (been 10 days now). They pick my call up after trying it for about 40-45 times and then they keep sending me back and forth from sales to accounting and don’t reply to mails too. I have no clue where my stuff is and if I’ll be getting it or not. It has my medicines and my work stuff and kitchen stuff but they just don’t care as all they wanted was money. I wouldn’t recommend their services to anyone. Sales team will act very sweet and friendly offering discount but you will get a high amount invoice with no breakdown at all and then accounting team will be super rude and not helpful at all. I wasted my money And my stuff because of them. 0 stars for their services. Their quote amount will not match their actual amount.