On this page you will find reviews on the company Suntrust Van Lines from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Suntrust Van Lines – 3.8 (calculated based on 63 reviews).
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Everything was excellent.
The movers were great – very helpful. They were professional and moved very fast. They were also polite. The representatives dealt with concerns and answered questions appropriately. They also offered great service, and my items arrived in excellent shape. I would use them again.
We highly recommend Suntrust Van lines.
All moving company’s websites are very similar to each other and that makes it very difficult to choose the right one, I never give a way my phone or cell-phone when I need to get an estimate! But accidently I gave Suntrust Van Lines my cell-phone number. I realized that only after I got a phone call from Natalie…I’m so happy she called me, otherwise I most likely would have hired some other company.Natalie was so professional over the phone, and the quote she gave us was very detailed and very fair.I decided to hire them, Tina (my wife) decided to take over and called Natalie million times just to let her know how they have to be very careful with her family’s old dining set and not to forget to show up on time… (I’m just happy they didn’t drop us!)So finally, we moved about 2700 miles from FL to CA, Tina was there waiting for the crew to arrive in CA (which they did, on time), after all, everything went perfectly well and I can join my family in our new home.Every business can have few complaints, so I don’t really mind if the ratio is about 3/10, that only shows that they are real, this company exceeded all of our expectations in every aspect, professionalism, pricing, communication.
WORST! Un-professional and Un-reliable.
This is the worst company ever. Do not have an agreement with them to move! I got an estimate and date to be either 29 - 30 July as move date. The changed to date to 26 and instead of 5 days to pack I had 2 days to pack. I did not sleep for 2 nights and completed packing the whole house. On 26th when truck did not arrive I called them and said move cannot happen and next date is 31st. This was very rude of them because I was sitting with 40 boxes in front of me and not knowing what to do. I have my flight on 31st and I said that is not what was agreed but they are very adamant and said cannot change. I said I have booked my flights and hotel dates. It's a headache to move with them and I am not sure what can be done now. I had to cancel the contract and get a new mover! This is the worst company ever. Do not move with them! Worst!
Highly Recommended.
I used SuntrustVanlines to ship my belongings from Florida to North Carolina. The distance was not far but I was still anxious as I’ve had bad luck moving in the past. I am glad I chose them. I have nothing except positives to say about this company.
Horrible Experience, Lost/Stolen Items, Way Over-charged, 6 Week Delay.
My boyfriend and I contracted with Suntrust to move our stuff from Atlanta, GA to San Francisco, CA in June 2013. We had literally the worst moving experience anyone has ever had and I am now on a mission to protect others from this terrible company. The following is a list of issues we had with them: 1) FAKE QUOTES & HIDDEN FEES: They initially quoted us $1800 and after loading our stuff the quote jumped to $3765. Prior to selecting them, I gave them an unbelievably thorough list of our belongings, so clearly they just underestimated size to get our business. - Extra ridiculous costs included $226 for packing tape. Keep in mind we packed everything ourselves, but in wrapping our 1 bedroom apartment's furniture with blankets they somehow needed that much tape. We were not warned that they were charging us for the tape until it was too late. 2) FALSE DELIVERY CLAIMS: We we're quoted 7-10 days to drop off our stuff and it took them 6 weeks. In the interim they lied to use, avoided our calls, and made completely insane excuses. Finally, we had to get a lawyer involved to ensure our stuff would get on a truck. During this time we lived on an air mattress and spent $1000's on living expenses and eating out. 3) UNAUTHORIZED STORAGE: I signed a contract stating that I did NOT want storage and yet, Suntrust took our stuff to their storage facility in Miami (the opposite direction of SF) and held it for over 5 weeks. 4) RIDICULOUS & EXPENSIVE CHARGES: We paid $150 extra for two flights of stairs in the original contract. When the movers arrived to drop off our stuff they informed us that we actually had 8 flights of stairs and that it would be an additional $375 if we wanted them to deliver the stuff, because they deem a 'flight' to be 7 stairs. We live on the 3rd floor with stairs that are average height. It was just one more way to scam us. We ended up having them drop the stuff in the lobby and hired two guys on Craigslist to move it up stairs for $50 total. 5) BROKEN FURNITURE: MOST of our furniture (which they packed) arrived damaged. We had corners missing from our wood furniture, wheels missing from chairs and torn leather. Every box was smashed, but thankfully I packed well and we only lost a couple of dishes. 6) SUSPICIOUSLY 'LOST' Item: After unpacking our stuff we realized the only box missing was an extremely expensive stereo that was packed in the original box. We tried calling to resolve the issue, but they avoided our calls, lied and made more excuses. One rep actually told me she thought our box was stolen and that we should just file a claim. The basic insurance they give you would reimburse us about $12 for the box even though the stereo was worth around $800. After the CEO avoided my calls for two weeks he finally tried to say we never had that box and that we were scamming him. When I said that his company was incompetent and either stole or lost the box he hung up on me. How professional! 7) WORST CUSTOMER SERVICE: Overall this company has THE WORST customer service of any business I have ever experienced. They will lie to you, avoid you, make up insane excuses for why they don't call you back or have anyone that can help, steal your stuff, break your stuff, yell at you, hang up on you, charge you WAY more than you originally were quoted, and hold your stuff hostage for weeks. DO NOT USE THEM OR BELIEVE ANYTHING THEY SAY. We worked with an attorney in the moving industry and the actual movers on the drop off day and both said Suntrust is the worst moving company of all.
Great movers!
Was great about being flexible. Was generally prepared to do anything to make it easier for me. The movers were extremely supportive and diligent. Our stuff arrived in EXCELLENT condition: they took great care of it. I would certainly recommend them, and I would use them again if needed.
SuntrustVanlines did a great job.
Skilled team that showed up punctually, and no breakage even with my crappy packing. I HATE moving and I never lift a box if I don’t have to. Suntrust worked with me before, so naturally I called them to help me with this move. Christine at Customer service was very helpful and she provided me with great service.
Awesome move!
Beat my expectations! Humberto, Hans & Joe were amazing. Very professional team from start to finish. Suntrust is the moving company to hire. I received lots of quotes and spam from other companies. By spam I was told to not use a broker and to not use Suntrust but I trusted my gut and research and was not let down. One suggestion I would make to anyone moving is to know approximately how much space your belongings is going to take on the truck with any moving company. You are always asked to complete a items list but it does not ask you how big your items are, this is key to getting an accurate quote. Suntrust gave the best quote based off the information I provided but I did not provide the size of my items nor did they ask so my move was more than the initial over the phone quote because I took up more space than estimated on the truck. Nothing was damaged, everything was delivered and unpacked by professionals.
WOW, what a Great JOB!
Last week I had to move my 4 bedrooms house. I contacted this company on through a referral from an online friend. He said "Give them a chance, you won't regret it!" I already 2 estimates for my them anyway, so I contacted them, the representative was very nice (they usually are..),I decided to hire them and started the paperwork.. only after I hired them I read their reviews and.. started to worry! OMG what have I done?! why did I listen to my friend?? I was sure they will send the wrong truck on the wrong time to the wrong place! But, I was wrong, they came almost in time (20 minutes late..), their stuff was very professional, all my furniture and my belongings have made it to destination safe and on time! they unpacked and put everything together, the beds, the TV set, kids furniture, all of it without even saying a word.. (not even when they had to carry most of the stuff to the 2nd floor). So, Now that I have everything in place and internet connection, I wanted to thank you! WOW, what a Great JOB! Thank you Suntrusat Vanlines George (my online friend). .
Garbage.
The team that came to pick up our belongings was cordial and efficient.Everyone else has been completely useless. First off, if you read these reviews, everything giving it 4-5 stars is paid for. They're not obvious at first, but the content and titles are too generic. Secondly, they do not provide you an estimated delivery date on any of their quotes. This should have been a big red flag when we settled on them, but this was our first time moving cross-country and we learned the hardway.So far, we have been told the same thing everytime we call to get an estimated delivery "It'll be on the truck next week". We've asked every week for the last three weeks, and every time it's the same response, There's also no escalation of issues, you call and get ahold of somoene who will always respond with "my supervisor is not here right now" and they promise to call you back. They never do. Know your rights, I have filed a delayed shipment claim with the DoT, and will not be paying the full cost estimated for my shipment. They are legally required to ship your items as quickly as possible, and to notify you of any delays, which they have not done.
Charging more money when the subcontractor finally arrived.
This is a horiible moving company that contracted with a student (my daughter) to move a bedroom and a counch from Savannah to Chicago. The subcontractor finally showed up after company hours at 7:30 pm when he was supposed to be there at 3:30pm and told us that the move would cost $550.00 more than estimated. He had no business card representing who he was and of course we were unable to contact anyone from SunTrust. He was rude and finally left us standing there trying to figure out what to do and how to move our things to Chicago. This is an unreputable company who needs better communication. DO NOT USE THEM!
Not reliable.
I am very mixed about writing this review. Although the furniture was not damaged in the move, many things went wrong. First, the only reason I booked this company was because in they said the furniture would be delivered by June 11th. My son was moving out to LA from Miami and starting a new job on the 13th-so it was perfect. It was picked up on June 2, 2013. Ie ended up being approximately $500 more than the original estimate. Well, June 11 came and went- so did many days after that. My son was sleeping on the floor- he finally went out to buy an air mattress as well as professional clothes since they were all packed in wardrobes in the moving van. More expenses that were not budgeted! My husband ended up driving to the warehouse up in North Miami to speak with a person, since no one would return our phone calls. We kept getting promised that it was leaving Tuesday, then Thursday, etc. It finally left Miami. Was told it would be delivered on Tuesday the 25th. My son asked to leave work early and they never came. They arrived on the 26th but couldn't unload because his furniture was in the front of the van and other moves were in front of it. Why they went to him first is unclear to me. They went back that evening with only one mover and wanted my son to help unload! The other mover was trying to get a flat fixed. Again, strange and they weren't going to deduct this from the balance of the bill. My son refused and made another moving date. They charged us $250 for a shuttle truck which was not used in the delivery, but they did refund the money so I was happy they followed through. I would caution anyone using this company. .
Great value.
SuntrustVanlines is as good as it gets, not just for moving, but also for customer service. I had no issues, and I dealt with several people. These folks were at the top of the game, and I should know – I’m very critical when it comes to customer service. They stayed true to their quote, and delivery was on time. I’m glad I chose Suntrust!
Happy client moves to Bowden, GA.
On my recent move from Miami, FL to Bowden, GA, I was extremely pleased with the service I received from Avi and Joe. They took better care of my possessions than I anticipated, while working under extreme weather conditions.I would endorse your company mainly because of these two men. They did their work without any protest and they were so well-mannered! If all your staff is as good as these two, then this company has some tremendous assets. Thank you!
Very Good Service.
I was very satisfied with the service from SuntrustVanlines. Everything was done professionally and fast. Avi and Joe were very clean and very polite. They were careful with my stuff, both at the origin and the destination, making sure they didn’t damage anything. I will definitely use your service again, and I will recommend it.