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Titan Moving and Storage

Titan Moving and Storage reviews from real customers

On this page you will find reviews on the company Titan Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Titan Moving and Storage – 3.7 (calculated based on 146 reviews).

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Titan Moving and Storage

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  • Company: Titan Moving and Storage
  • Location: 13893 Willard Rd., Chantilly VA, 20151
  • Website: www.titanmovingandstorage.com
  • Email: info@titanmovingandstorage.com
  • Phones: (866) 338-1448

146 Reviews: Add Review

  1. Thrilled.

    I finally got the job of my dreams and got to move to sunny Florida. Wanna talk about thrilled this woman right here. Kelly spoke with me and walked me through the entire process which was great because she let me decide to use Titan instead of forcing me to give a credit card. Annoyingly done by everyone else.

    The move went so problem and stress free at pick up in New York and the delivery in Florida. So happy.

    I HIGHLY recommend Titan Moving and Storage to anyone who wants a no stress hassle free move.

  2. Beware.

    Do not ever consider this company. They are not honest and you will not get what you paid for. They claim to deliver but my things were delivered by a storage company that did not want to set it up or bring anything in. I fought and got some of it done but have a garage full. The furniture arrived with every single item damaged including an irreplaceable custom made bed. I paid for expedited delivery and never got it. I was told this was a straight delivery and that was a total lie. They want there money and don't do anything they say. EVERY SINGLE THING I OWN is damaged.
    BEWARE.

  3. Move from Michigan to California.

    So far this experience has been a nightmare. Our belongings were picked up on June 19th and we had been told that we would get them around the 25th of June. It is now July 17th and tomorrow will be 21 days without knowing where our stuff is or when it will be here although the contract says “West Coast up to 21 Business Days.” My husband and I are newly weds, and with him being in the military I thought they would at least have the audacity to answer our phone calls to find out where our belongings are. We have been sleeping on nothing but an air mattress and have one suitcase full of clothes. I hope that nobody else has to go through what we are.

  4. Breath of Feesh Air!!

    It’s a breath of fresh air finding a company that really cares about its customers. We found out about our move a month before it happened. Unlike most people I was happy where I was and was not looking forward to changing states. The people that work at Titan put a lot of time and energy into our move. When they first called I was impressed how detailed they were in taking our list of items. They even made me realize I had pieces to move that I completely overlooked. The customer service agents and my personal associate were always available any time I called even after making my initial deposit. The movers called prior to showing up and never asked for extra money like I hear so many other companies are guilty of. I was stressed enough as it was and the last thing I needed was an issue with the movers. When it was all said and done I had all my furniture and everything came in the same condition it left in. I owe everybody there a huge thank you I don’t think you’ll ever know how much it helped to find a real company and an honest one at that. If I ever need a mover or know anyone who does best believe I’ll be calling again sometime soon.

  5. Scam artists.

    Look up this moving company on Google maps street view. Their address is fake. This is
    How they ripped us off:

    1) give you a great price quote and a delivery date you’ll love

    2) after some of your stuff is in the truck and you have to move that day they up your price 3x. Total blackmail

    3) of you pay extra to have stuff dropped off in your rooms, they will only drop off things in one place. Normally the garage.

    4) they break a lot of things. The people they hire are third party. The cheapest they can fine. They are a sleazy broker. No trucks of their own. The logo in their pictures are photoshopped.

  6. Do not use.

    When I first called Titan Moving and Storage Van Line Corps I was told they were not a broker agency but I think they are because they used another companies truck. I was also told that if I find another DOT certified company that would charge me less they would do 10% better. I sent them the quote 2 days later and tried e-mailing and calling Rudy, the person I originally talked to and he would not respond to anything. After everything was loaded in a truck I was told I had to wire money and after several message and e-mails someone finally called me back and said that the 10% better deal was right then when I was did the contract, which was not true. I did ask for a copy to be sent of the contract since for some reason the link I signed stopped working. I did not receive it. I once again tried calling and contacting customer service, e-mailing, and left several messages. Nobody answered or responded. I pressed 1 to make a reservation and somebody answered right away but said he could not help me. I also called customer service on somebody else's phone and it was answered right away. That person said they had to call dispatch to send me my contract and it would be sent that day but was not. I was in contact with the driver, who could not give me the DOT number and did not know what a DOT number was when I asked. Throughout this process I was very worried because when I first looked Titan moving and Storage up I saw positive reviews. I realized into this process that they are actually called Titan Moving and Storage Van Line Corps and the positive reviews I saw were for another moving company local to Virginia. I soon realized reading reviews that many people did the same thing I did because there are few places that have Van Line Corps on the end of Titan Moving and Storage and both companies say they are in Virginia. A lot of reviews said people did not get their things so I called daily to make sure mine was coming, especially after the day kept changing and they never seemed to know when or I was told this day but then right after they were making sure. I did get my things but when I did every box I had was ripped and smushed. Nothing was broken since I drove everything fragile with me. I had someone call me the day after my things were dropped off saying they saw I left a message. I told them why I left SEVERAL messages over the phone and through e-mail. They did not have much to say and asked if I had anything else but as I was saying "actually", since I did have something else to ask, I was hung up on. I am very unhappy with this company all around.

  7. Phenomenal movers.

    This is a real thing.. you all should change your name to flawless movers. Everything was perfect from the beginning to the end. Gary was so helpful and full of knowledge.

    I never thought it was going to be this easy and this stress free. Gary made sure all of our paperwork matched what we wanted to the T.

    The movers were nothing but polite and kind. There is not a company I've dealt with over the years that was this great. You all deserve a medal and that's real. I definitely will tell friends and co workers about this smooth process.

  8. Good day.

    This was one of the best days I have had in a loooong time. The professional company showed its true colors on the phone with my wife and I.

    The 3 men that handled our move they were so helpful as well. Things we didn't know they did.. They did and didn't charge us.

    The total move was affordable and no furniture was missing or broken. Thats a true success story in my mind. Thanks Titan, Billy needs to be thanked as well.

  9. Move from Chicago to Portland, ME.

    My husband and I recently hired Titan Moving & Storage to move us from Chicago to Portland, Maine. I spoke with a sales representative who gave me a quote over the phone of $3,574.15 for the entire move on May 15th. During this phone call, I provided a list of what we would be moving. When the movers showed up to our apartment, a day late and in an unmarked white trailer, they told us the items we had would take up far more space than the original estimate and the new total would be $5,174.37, which we agreed to after being told we could not get our $1,250.75 deposit back. Learning, on the day of our move, that we would need to spend an extra $1,600.22 was truly devastating.

    The pickup date for our move was May 30 and the first date available for delivery was May 31. The Interstate Bill of Lading Contract and Order of Service that was signed by myself on May 30 and by their carrier representative on the same date states: We guarantee delivery to take place within 30 business day of the date first available for delivery. That date (30th business day) was July 11.

    When my husband spoke to a customer service representative on July 5 and July 6, he was told our belongings had been assigned a driver and were en route. However, Titan's Customer Service Manager sent an email on July 10 letting us know that our household goods had not even been loaded yet. Apparently, they were being loaded this upcoming weekend. Once loaded, the email said the transit and delivery time would be 2-3 days. After more than a month without our belongings, it was heartbreaking to learn that we had been lied to in such a fashion.

    This was not the first time we had been lied to by this company. Previously, we were sent an email noting that our goods were in ready status and waiting to be assigned a driver, loaded and then delivered from a hub in Lisle, Illinois. However, when my husband called Titan soon after and spoke to a different person in their customer service department, he told my husband that our goods were in Chicago and had never been in Lisle. He also refused to give my husband the location of the warehouse in Chicago, which we found incredibly suspicious. Why we have never been allowed to know exactly where all of our possessions are is truly beyond us.

    It has been 42 days since this company took all of our belongings and more than $3,000 in our hard-earned money. Seeing as how the company recently lost its Better Business Bureau rating (BBB has recently received numerous complaints against this business, and will issue a rating after it has fully evaluated them), we are justifiably nervous about whether we will ever see our belongings again.

    To anyone reading this, please review this and all of the other negative reviews to determine whether you want to hire this company. They have made our lives a waking nightmare; one that does not appear to be ending anytime soon. Please, do your due diligence and make sure you know what you're getting yourself into before hiring this company. The stress and anxiety we have endured because of Titan Moving and Storage has become unbearable.

  10. Cancelled Services.

    Knowing what I know now regarding best practices from moving companies, check your options. You can find the DOT's Red Flag list here https://www.fmcsa.dot.gov/protect-your-move/red-flags

    I cancelled after not receiving a response from their company for one month and opened a fraud cause with my bank (most moving companies use Credit Card and don't take payment until you are loaded or moved).

    After I told them I opened a fraud case, I received 4 calls in a row and multiple emails saying that I won't get my deposit back.

    Red Flags:
    1) They do not send anyone to do an inspection
    2) they take bank account #s
    3) Measure by Cubic Ft, not weight
    4) They chose a name similar to another TItan Moving in VA.
    5) Their DOT # is associated with another company with a name similar to another established company.
    6) Yelp: https://www.yelp.com/biz/titan-moving-and-storage-chantilly-2

    I would stay away. There are better options out there that will treat their customer right. Check your moving company reviews for Titan Moving and Storage of Chantilly, VA.

    DOT: 2910112 MC: 980273 Fadwa Ojyli (you will find this associated with other Public Listings for FRONTLINE VANLINES INC of NJ.

  11. Flawless.

    Normally I don’t write reviews for any company but for Titan I felt it necessary. I was so happy with the professionalism and Courtesy the employees from Titan showed my family and I. I have 5 children under the age of 12 so needless to say I was really worried the kids may get in the way of our estimate or moving day.
    They came a few days before our move to look over all the items that we had and gave us a very accurate price. They were not the only company we called.
    They just so happened to be the most honest out of all moving companies that we called.
    They gave us tips on how to pack our stuff in boxes and were also very informative with all the issues we could possibly run into on both ends. The guys came on the day they said. They were punctual and quickly loaded our stuff up in the truck. My kids loved all the guys. They treated my kids so kindly and that’s not easy to do when you are at work.
    Not one thing was broken or misplaced which was the best part of the whole move. I am now in my new home with all my furniture and items they were hired to move for us.
    If you ever have to move this is the company you want. Titan will be recommended to anyone I encounter that needs a good honest company to help you move.

  12. My kids said thank you.

    I had no idea what I was doing when it came to moving. I did not know if I am supposed to rent a truck and do it myself or if I should find a company that is willing to move my kids and I.

    I did what I always do and turn to google and YouTube. I took the advice and contacted a few companies. That was a roller coaster of a ride.

    The first two companies I spoke with felt like I was being forced into giving them my credit card and/or bank account numbers. I said to my daughter one more try then Daddy is moving us. Of course she rolls her eyes and walked out.

    Company number three, Titan Moving and storage. This conversation lasted about an hour with Donna. Boy was I amazed and absolutely a pro when it came to explaining what was going to happen on the day we are to be moved.

    Hands down and hats off to the entire company. I am very proud of them and proud of myself for not giving up. I knew exactly what to expect on the big day.

    About 2 days before we moved Donna called to check in on us and see if we needed anything and told us when the driver would be there and his information.

    The driver called about an hour away from my house I suppose to prepare us and my kids and I were ready as could be. Ken, Dave, and Frankie showed up and were great. They walked in and took control and were beyond professional. Thank God they did.

    Everything was wrapped up, loaded up in the truck, and about to leave for our new house. Ken ran back and said that they were able to get there a day early and that was a HUGE sigh of relief. When that day came, my kids and I were ready to begin our journey in our new home.

    The guys set everything up in each room and made sure to clean up after themselves. I never thought it was going to be that easy. My kids and I were so happy and grateful.

    The bill was about $170 less than we were told by Donna, even though we had a few extra things done. I have to say they deserve to be the worlds best company in 2018. Everything went great and they didn’t damage a single item.

    Thank you Donna and thank you Titan for hiring polite and professional movers. You all are the best!!

  13. Thank you guys.

    This was by far the easiest and best move my family and u have ever been through. When I accepted the new job we were scared to leave our little home. When we contacted Titan they made us feel so welcomed and a part of the family. Thank you all for what you did for my family.

  14. Stand up guys.

    This company is full of stand up people that were willing to assist us no matter what it took. I highly recommend using Titan if you are moving.

  15. Great day.

    This was a great day. we got delivered and the move is complete. the setup was easy to handle on the phone. the pickup when the movers got everything wrapped up and loaded with no damage. all my stuff was intact and nothing was damaged. the bill was about the same, I really have no complaints. thanks titan for your efforts.

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