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Company average rating Top Quality Moving Services – 4.1 (calculated based on 85 reviews).
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Do Not Use Top Quality Moving Services.
First I would like to note that this company does not even deserve a one star rating, but since it is required to rate the company I had to select at least one star!
DO NOT USE TOP QUALITY MOVING SERVICES!!
We have moved several times in the past twenty years. We have always packed our own boxes and then handed them over to professionals to move long distances. Yes, an item here and there has been damaged or broken; accidents happen; but we have never before experienced property damage and destruction on anything like the scale we experienced in this move with Top Quality Movers, either in number of items affected or in degree of damage. Several items were destroyed entirely beyond possibility of repair. We knew there were going to be problems as soon as the delivery truck’s cargo door was opened: our boxes were stacked without regard to orientation: many were sideways and upside down, and many were crushed by the weight of several layers of boxes on top of them. Perhaps that could be explained as a desperate measure to use every inch of space in the truck – but then, when the movers brought our things in off the truck, they stacked them in exactly the same way in the house, as well! This is just plain carelessness, highly unprofessional, and very disappointing.
It has been alleged that such damage is due to items having been packed by us rather than by Top Quality Movers – but several of the damaged items were packed – both wrapped in pads, and put into boxes – by Top Quality Movers, so there was a serious deficiency in handling, in any case. There are so many broken and damaged items that I literally do not know where to begin estimating replacement costs. For one thing, I don’t have that kind of time (It has already taken several hours just to find online replacements for a set of broken plates.) We have spoken to the claims department trying to get some resolution and the best they were able to negotiate is $200, which is an insult especially after they themselves admitted their staff has been seen mishandling clients' household goods, including climbing on top of piles of boxes. I will spare you the rest of the story at this time.
We are on a quest and will not give up until we get some form of satisfaction. We plan on using every means available to get the word out about this company--social media, the Better Business Bureau (BBB), word of mouth, attorney general's, company owner (Jeffery Fields according to Google), CEOs of the company, etc.
DO NOT USE TOP QUALITY MOVING SERVICES!!
Moving services.
I was given an estimate by Robert one of the supervisors, and continued to update my detailed list with him. At the time of the move three guys show up and proceed to produce tape and extra boxes. The items were already packed and placed into a storage unit. Only a double bed and2 dressers were packed at the house. I even had a box and mattress that was thrown out rather than moved. Roberts estimate was 634 cubic feet, for an agreed price of 2292.76. When they finished loading all items the grand total was 1100 cubic ft. and the price was now 4132. Even Josue stated that my item list and the final list was not that far off, and that the estimate done by Robert there Company Supervisor was grossly understated. Had I know that this would b e the cost I would have never hired these people. Two days later they call and say that deliver would take place that day. We were told at min 3 day max 7 days . We were not yet in Fla and I left a message to that effect with dispatcher Juane. I was left hanging for a week before I was contacted again for delivery. As you can well image my good were thrown around and a lot of items were broken, and smashed. I have left messages with dispatch and the company phone lines, and to this date no one has had the good grace to even return a phone call. I would NEVER RECOMMEND this company to anyone. I can understand why the changed their name.
Scammers with 50 + complaints !
This company has now changed their name to “Elite moving
services” and. also Meridian moving services. I think you will grasp the reason for the name change by the time you have finished reading this and the supporting documentation. These charges were the result of overcharging me by means of coercion and threatening to hold hostage my furnishings..This company has acted in bad faith from the day they arrived at my home on August 2 to pick up furniture until now; the original estimate was $2620.78 per Robert Stevens, a senior
moving consultant. And it was explained to me the estimate was binding. We had
an accurate inventory, box count and actually removed several items from that list. I gave a very detailed box I called Robert back and explained to him, I was removing a very large triple dresser, a huge matching mirror, a large metal glider, a full size grill, a dresser, and a few chairs.He said “great that will save you money from the original estimate" I had spoken with him directly the day before the movers arrived 3 men, with the
leader being Juan. .As they started hauling stuff out, they broke open a case of tape, and brought in boxes and cardboard for no apparent reason? My son and I were both confused, the three
movers spoke Spanish, and only one spoke broken English. And asked me if I spoke Spanish, ? I replied no.They packed
things that we had no need for with all this additional packing materials, on stuff we had already securely packed and taped. Note, we had done an excellent job having moved a total of 11 times over the years.Our so called moving consultant Robert Stevens told us, they would break down things, like beds, tables, etc. They in fact attempted to charge us to do that. While they were carting things out, we noticed they were putting boxes together, while at the same time
we were doing a final walk through with the new buyers of our home and they were very aware we were distracted. And my son believed they were simply adding empty boxes to the load. Or placing already packed boxes in the boxes they assembled.
After everything was on the truck, the lead man Juan, informed
us there was twice as much stuff as was on the estimate, which we were in total disbelief as my son and I did a box count the night before and there were no 80 boxes, and twice as much goods, when I protested Juan, told my son and I that, “he
could eyeball it and could tell there was twice as much cubic feet as there was on the estimate. No measurement was taken when asked, , the truck was closed,
no weight was given to us, and if we wanted the stuff taken off the truck we were told, “you’ll still have to pay the same amount if now we have to unload it”.
This is a clear definition of what has taken place here.Extortion.Extortion is the crime of obtaining money or
property by threat to a victim's property intimidation,
or false claim of a right. Extortion can take place over the
telephone, via mail, text, email or other computer or wireless communication.If any method of interstate commerce is used in the extortion, it can be a federal crime. -
In my conversation with Robert Stevens I told him clearly I would advise of my final destination, (as on the contract he had put Ft Pierce Florida) which he believed was the warehouse for the Southeast. And it was so clearly noted on my so called binding moving estimate that I the customer would let them know the final destination. The operative words here are, “will
advise is in the contract On or about August the I asked
them to store it for one more month, they had told me it would cost $350.00 As I was working on a rental location close to Atlanta. And I needed them to hold the shipment and he said
they would as I had paid several hundred over the binding estimate..in their New Jersey warehouse I checked with them a few weeks later, and was told again “we are holding it in NJ.” When I called for delivery to Atlanta, some man named "Leo " told me my stuff had been moved to Florida, I asked why on earth would you do that ? He said he had been
given a Florida address and had already attempted delivery?
Being this was a blatant fabrication by him, I asked him to where? He could not tell me he said I I will check and call you back, he never did.I called him 2 days later after calling 2-3
times a day and informed him no one had given him any address anywhere from my household and he was in error. I further explained to him the sales rep Robert
Stevens had been told the day we booked the move we most likely would be in Atlanta and that we were still up in the air, we were told “no problem, we have a warehouses in both Atlanta as well as NJ.so when I want delivery, advise them”.
When I called to speak to the dispatcher to set the delivery address, (Leo) got very angry started swearing and informed me it would now cost an
additional $1700.00 ? I stated that "nowhere in the contract did I give him Florida, or any address to deliver to until this phone call, And there exists no contract of any kind for tho be shipping it all over the place. My only call for delivery was to take it to the Atlanta area where we wanted it.
He started screaming again, and he said "if I didn’t pay it by either cash or credit card, I would never see our chit again" and hung up on me once more.>
This is called coercion, or pretty damned close to it I called back a few days later, and asked if we could use a credit card for this bill which now had tripled ! I was then informed if I used a credit card he was going to add additional another 5% onto the bill as he preferred cash.(no paper trail I am sure)
Adding to the already over charged amount of almost an additional $2900 in addition to the nearly $2900.00 I had already over paid on an estimate of $2600.00.and at the time of pick up told the driver Juan, that was all I was going to pay, and refused to sign the electronic invoice which he then later signed my name and it emailed to me. My research say’s Forgery is the faking of a signature without permission, making a false document or changing an existing document without
authorization. When I addressed it with the salesman Robert, he said “its no big deal, they do it often which enables them to actually transport my goods and not to worry about it, I paid already by check” This is blatant robbery, as attested by the original invoice, the jacked up invoice by Juan, the charge s to haul it from their warehouse in Florida to Woodstock GA. And
never once did I ever get a bill of laden, a letter of explanation, a tear sheet, a weigh or scale slip. Documents forged, coerced and threatened with the disappearance of my property. I have sent both police and FBI 40 complaints for the
very same activities in part and in whole by this company and have attached for them to this series of mails. which is in less than a year an extraordinary number of complaints all
indicating the same modes operand This Company has a track record of these activities, and I have supplied law enforcement with multiple examples of their practices. Most people are simply happy to get their stuff returned, and put this horrible
experience behind them. I on the other hand am not willing to be taken advantage of. The 21 complaints with The
BBB end up getting closed after 90 days automatically, as I was told the usual reason, consumers don’t bother or are too busy to keep the process going. All
the BBB does is note there was a complaint and after 30-90 days close the file,but does note complaints were made and leave out the details.In addition the single government agency Federal Motor carriers Safety Administration Household Goods Program who’s website at a minimum is t difficult to maneuver or make consumers aware that there even is a
place to lodge a complaint, has four complaints this year, most people again just let it slide, I am sure if one was to dig deeper, yet a lot of people simply allow it to happen and don't file a complaint or post it.
And for the record, at no time did I advise them to move my furnishings from NJ to Florida provide
an address, and at no time did I agree to a surcharge, short of being coerced and at no time did I get a tear weight or any kind of accurate
measurement of my goods. No such documents exist, and I never have seen anything from them. And to add to this, when I called them on the 15 of September to provide a delivery address, Leo was about as rude as you could
be, telling me when asked if they were still going to reassemble my furniture, he said “ NO ! we just going to throw it all against the garage “ I called again on the 21 they did have the correct address for delivery,then informed me, we will try and get it to you between the 1 and 5th of October. Which is totally different than what he told me the
week before? So in conclusion, this company or companies in this shell game, has made a practice of scamming people and ripping people off. I have been coerced,threatened, overcharged, a victim of forgery and in essence blackmailed to pay up or else! And I for one have already over paid, and fully expect the Sheriffs department and the FBI
To look at all of this and proceed with a criminal investigation as this is clearly criminal. Please also note I am a senior at age 66 and that brings with it additional issues.
Awsome Movers.
I want share my moving experience with anyone moving and thinking of using Top Quality Moving Services. I used them for my move to California,they were wonderful. Truly professional and really careful with all of our things. Robert was my rep from the start to the end I must have called him 20 times all together.When our stuff arrived it was just like we packed it,UNBROKEN.Thanks to all of the guys at Top Quality Moving Services our move was stress free.
They do not do as they say.
Their price was within my budget. They called me and said that the delivery will be on Saturday, they did not show up till Sunday. They took apart some items in New York but when they delivered to Florida, they said that they do not put things together that I would have to pay extra. In the contract it said that they would put whatever they took apart in New York they would put together when delivered. There was also several items missing, two boxes and a glass to computer desk that was very well wrapped. Their mover said it was better wrapped then what he would have done. 6 of the plastic tote were damage. The driver also charged me 100.00 extra when he delivered cause it was more than 50 ft from truck to door. I found out later it wasn't. They don't deliver what they say in the contract so be careful. It is their lost, since I told my 3 friends who were planning on moving not to use them. .
Misleading, horrible service!
Never use this misleading company! I contacted them in early July to have a late August delivery. Seems like a reasonable amount of time to get 1250 Cu.Ft. of stuff across country. Well, pick up was on the 10th of August, a day that they provided to me for "logistical" purposes. They said they would pick up then so that there would be enough time to get our belongings there. Fine. Well, 16 days later our stuff was still sitting in a warehouse and had not even left for the west coast. Why? I have no idea, nobody will call me back or email me back. I have been trying for days and days to get in contact with "dispatch" and my sales agent to see about a delivery day. Today, the 3rd of Sept. a male with a thick accent says they will deliver at 2 pm. Thanks for the warning and ability to plan for the delivery. You understand most people work for a living. At least it wasn't late at night like some of the other suckers who have hired this miserable company. I have a long background in service and I can tell you from my expert opinion, the service that you get from this company is non-existent. They will be misleading and make statements that seem like promises but beware of all of the fine print. You are at their mercy and they will deliver at the latest possible time.
Not sure yet is my stuff is lost, damaged or otherwise abused. This remains to be seen. I'll keep you up to date but don't expect all of your stuff to there and in good shape. Advice, move on to a reputable company!
Terrible Moving Experience!!
We had an absolutely horrendous experience with Top Quality Moving Services. They lied throughout the process about pricing, services and delivery. They wanted to charge us double their original estimate, even though I carefully itemized everything we were moving with the customer service rep. The owners were rude and dismissive on the phone, and communication about a week-long delay was nonexistent. When our belongings finally arrived, they came in the middle of the night and were not assembled as promised. Multiple items of furniture were damaged, boxes were crushed and an item was missing. We also somehow ended up with someone else's box with no way of contacting the owners. Top Quality made the already stressful experience of moving cross-country so much worse. Finally, they made the claims process so convoluted that we were not compensated for any damages. This is a completely unreputable company.
Moved from PA to Florida.
CAUTION-CAUTION-CAUTION---- In my opinion I would NOT recommend this company. Estimate was double what they told us! They Lied to us about the delivery, which was scheduled for July 6th. They said because of the Holiday, it could be a day or two later. Well one week later they said our stuff would arrive the following week. It didn't! and when I called I was told to call the driver to find out. Long story short, after speaking to the driver, who by the way was an independent contractor and was very nice, told us he was never scheduled to pick up our stuff until that week!! Which means they lied to us about the delivery. So all this time our stuff was sitting in NJ.(while we were sleeping on the floor in our new home!) When the mover showed up, his helpers never did, so he ended up unloading the truck by himself which took ALL DAY! Once he unloaded the truck, he couldn't re-assemble our furniture because nothing was labeled and we would have had to open every box to find the material, so we told him just to leave! A lot of things were damaged..looked like the fork lift went right through the box..moving from truck to truck..luckily nothing major.
I would recommend contacting a well know company who will come to your home and discuss the entire move. READ ALL THE FINE PRINT, and make sure they do all the moving themselves and do not sub it out to other movers. STAY AWAY FROM THIS COMPANY!
Beware!!
Stay away from this company, they lied from day one!! My estimate was 4,500 including a motorized scooter. After the truck was loaded and I had no other option, I was told the price was now 7,500. They added fees for everything. Good luck trying to get Robert or Leo on the phone after they have your things, a true hostage situation. Every day the drop off date and time changed, this was so stressful but again you are stuck. Boxes came completely open and crushed. The driver was very nice but alone, he had to post a craigslist ad to get local moving help. I was alone and very uncomfortable with this situation. These were random men in my house, not bonded movers. Good luck finding them again if something was stolen or broken or worse. After they unloaded the truck and took my payment, they told me the scooter was never loaded!! They knew this before leaving New Jersey but didn't have the room so they decided to keep my vehicle, Seriously!! Plus I paid an extra 250 to have it moved, are they kidding!! I left endless calls, emails and texts but no answer, BIG surprise. Moving to another state is so stressful, handing over all of your things to strangers is so stressful and this company magnified the situation by 100%. Do yourself a favor and read reviews, especially on BBB.
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Moving from New York to Virginia.
1. Company promised to charge based on pounds but actually charged using cubic feet. 2. Final price exceeded the estimate more than 2.5 times 3. Crew was late more than 3 hours both for pickup and delivery 4. Pickup and delivery were finished in dark, making no control possible. 5. Delivery crew (2 persons) was unprofessional and not sufficient for the job. They (and the pickup crew) seem to be exhausted from long hours 6. House floors and walls were damaged on delivery 7. Several pieces (glass shades, mirror) were broken. 8. Some fixtures were misplaced/lost, so some furniture was not reassembled .
Don't Hire This Liars!!
This company is HORRIBLE, I had a Move from Florida to Oregon which I was told would not be a problem. First they changed the pick up date from Saturday to Sunday because, The truck which was picking my stuff up was the same truck that was going to take it to Oregon Which WAS A LIE!! instead it took my things to their storage facility where it sat until they found a truck to take my things to Oregon. mY THINGS WERE PICKED UP ON JUNE28th AND DIDN'T ARRIVE UNTIL JULY 29TH!!. I WAS WITHOUT FURNITURE FOR A WHOLE MONTH!!Plus "JOHN " lied to me and said the movers and truck wihch was was going to handle my things were all going to me TOP Qualiy Mover Employees and Vehicles Another lie The movers that picked up my stuff were contractors and the first thing the did before even look at my things was hand me a bill which was well above the price I agreed upon from $4800 to $5700. and the driver that FINALLY dropped are stuff off hired day laboers to unload the truck and which point they Damaged numerous items. PLEASE DON'T RECOMMENED THIS COMAPNY TOO ANYONE THE ARE A BUNCH OF LIARS WHO WILL SAY WHATEVER THEY CAN TO GET YOUR BUSSINESS!!
It’s an overdue review.
It took me almost 6 months to finally write this review. I owe Top quality moving service an apology for that. After the way they have helped us during our move from Cool Baugh, PA to Boston, MA. I should have written this review a long time ago. But given how amazing this company is, they hardly need a recommendation. Everything about them was professional. The movers arrived on time. They were amazing when it came to their packing skills. All the men had decades of moving experiences and it showed in the way they collaborated with each other. It was really a team effort by these capable movers to successfully deliver all our belongings to Boston in intact condition. They deserve all the praise I can give them.
Apt and skilled set of movers.
My wife has a lot of glassware and they were my biggest concern during my move from Cool Baugh, PA to Memphis, TN. I hired top quality moving service and I warned them several times to be extra careful with the glasses. The crew of four men proved to be very efficient and organized. They arrived on time and got to work. They packed everything so carefully. They were extra cautious while packing the breakables. They put newspapers between the layers of each breakable to ensure their safety. All our belongings traveled so well to Tennessee. I really couldn’t have been happier. I applaud these movers for the job they did.
Professional moving company.
I hired Top quality moving service for my move to Austin, TX from Cool Baugh, PA simply because of the stories I had heard about how professional they are. Most companies hire seasonal movers who work for them on a contract basis. But all of their movers are actual employees of the company and so the rate they provide is absolutely reasonable. The men are very experienced at packing and carrying heavy and fragile things. I think experience means everything in this business. If your movers have not tackled enough moving situations, how can you trust them with your valuables?
Life-savers.
Top quality moving service is an absolute life saver. Truthfully, when I first asked them for a quote, their quote seemed a little on the higher side and so I decided to with a different moving company. On the day I was supposed to leave from Cool Baugh, PA to Atlanta, GA, that company called me and said that for unavoidable reasons they could not come that day. I was all packed up ready to go and new tenants were supposed to move in the next day. I hastily called up Top quality moving service and explained them my situation. I called many other companies but they all wanted to charge me a premium for immediate service. But they stuck to their original quote and I hired them immediately. If it weren't for them, god knows how much money I would have had to drain.