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Top Quality Moving Services

Top Quality Moving Services reviews from real customers

On this page you will find reviews on the company Top Quality Moving Services from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Top Quality Moving Services – 4.1 (calculated based on 85 reviews).

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Top Quality Moving Services

   85 reviews

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Service Areas

Connecticut Florida Maine Maryland Massachusetts New Hampshire New Jersey New York Pennsylvania Albany, NY Alexandria, VA Allentown, PA Amherst, MA Amityville, NY Amsterdam, NY Annandale, VA Annapolis, MD Arlington, VT Arlington, VA Asbury Park, NJ Ashburn, VA Aston, PA Astoria, NY Auburn, NY Baldwinsville, NY Ballston Spa, NY Baltimore, MD Bayonne, NJ Beachwood, NJ Bealeton, VA Bear, DE Belleville, NJ Bellmore, NY Beltsville, MD Bensalem, PA Bergenfield, NJ Berkeley Heights, NJ Berryville, VA Bethel, CT Bethesda, MD Bloomfield, NJ Bloomfield, CT Bound Brook, NJ Bowie, MD Brentwood, NY Bridgeport, CT Bridgewater, NJ Bristol, PA Bristow, VA Brockport, NY Bronx, NY Brookfield, CT Brooklyn, NY Buchanan, NY Burke, VA Burlington, NJ Butler, NJ Capitol Heights, MD Carlisle, PA Carlstadt, NJ Carteret, NJ Centreville, VA Chalfont, PA Chantilly, VA Charles Town, WV Cherry Hill, NJ Cheshire, CT Chester Springs, PA Clarksburg, MD Clementon, NJ Cliffside Park, NJ Clifton, NJ Clinton, MD College Park, MD Columbia, MD Commack, NY Conshohocken, PA Corona, NY Cranford, NJ Culpeper, VA Danbury, CT Dayton, NJ Denville, NJ Derwood, MD Dingmans Ferry, PA District Heights, MD Dover, DE Doylestown, PA Dundalk, MD Dunn Loring, VA East Berlin, CT East Brunswick, NJ East Elmhurst, NY East Hanover, NJ East Hartford, CT East Haven, CT East Longmeadow, MA East Meadow, NY East Rutherford, NJ East Setauket, NY East Stroudsburg, PA Easton, PA Edison, NJ Elizabeth, NJ Ellicott City, MD Elmira, NY Elmont, NY Elmsford, NY Elmwood Park, NJ Emerson, NJ Enfield, CT Englewood, NJ Englishtown, NJ Ephrata, PA Fair Lawn, NJ Fairfax, VA Fairfax Station, VA Fairfield, NJ Fairport, NY Falls Church, VA Far Rockaway, NY Farmingdale, NY Farmingdale, NJ Farmingville, NY Fishkill, NY Floral Park, NY Flushing, NY Folsom, PA Fords, NJ Fort Lee, NJ Fort Washington, PA Fort Washington, MD Frederick, MD Fredericksburg, VA Freehold, NJ Fresh Meadows, NY Front Royal, VA Gainesville, VA Gaithersburg, MD Garfield, NJ Germantown, MD Glen Cove, NY Glen Head, NY Glen Rock, NJ Glenside, PA Gloucester City, NJ Glyndon, MD Grasonville, MD Greenwich, CT Guilford, CT Hackensack, NJ Haddonfield, NJ Haledon, NJ Halethorpe, MD Hanover, PA Hanover, MD Harrisburg, PA Harrison, NY Harrison, NJ Hartford, CT Hatboro, PA Hatfield, PA Hauppauge, NY Haverstraw, NY Havertown, PA Hawthorne, NY Hawthorne, NJ Herndon, VA Hicksville, NY Ho-Ho-Kus, NJ Hoboken, NJ Hopewell Junction, NY Horseheads, NY Howell, NJ Hyattsville, MD Irvington, NJ Iselin, NJ Islip, NY Ithaca, NY Jackson, NJ Jamaica, NY Jersey City, NJ Jessup, MD Kearny, NJ Kenilworth, NJ Kensington, MD Kings Park, NY Lakewood, NJ Lancaster, PA Lanham, MD Lansdale, PA Larchmont, NY Laurel, MD Lebanon, PA Leesburg, VA Lehigh Valley, PA Levittown, PA Lewes, DE Lexington Park, MD Linden, NJ Little Ferry, NJ Livingston, NJ Lodi, NJ Long Island City, NY Lorton, VA Lyndhurst, NJ Malvern, PA Manassas, VA Manchester, CT Manchester Center, VT Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlton, NJ Martinsburg, WV Maspeth, NY Massapequa Park, NY McLean, VA Meriden, CT Merrick, NY Metuchen, NJ Middle River, MD Middle Village, NY Middlebury, VT Middlesex, NJ Middletown, PA Middletown, CT Middletown, DE Midland Park, NJ Milford, CT Millersville, MD Millington, MD Monroeville, NJ Montclair, NJ Montgomeryville, PA Moonachie, NJ Moorestown, NJ Moriches, NY Morristown, NJ Moscow, PA Mount Laurel, NJ Mount Vernon, NY New Britain, CT New Castle, DE New Cumberland, PA New Haven, CT New Hope, PA New Hyde Park, NY New Kingstown, PA New Paltz, NY New Windsor, NY New York, NY New York, NJ Newark, NJ Newark, DE Newburgh, NY Newtown, CT North Arlington, NJ North Bergen, NJ North Brunswick, NJ North East, MD North Haven, CT Northvale, NJ Norwalk, CT Ocean City, NJ Oceanside, NY Old Bethpage, NY Olney, MD Orwigsburg, PA Owings Mills, MD Oxford, PA Oxford, CT Oxon Hill, MD Ozone Park, NY Palisades Park, NJ Palmyra, NJ Paramus, NJ Parsippany, NJ Passaic, NJ Paterson, NJ Patterson, NY Pearl River, NY Peekskill, NY Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Philadelphia, PA Pikesville, MD Piscataway, NJ Pittston, PA Pittstown, NJ Plainfield, NJ Plainview, NY Potomac, MD Pottstown, PA Princeton, NJ Queens Village, NY Rahway, NJ Randallstown, MD Reading, PA Red Bank, NJ Rego Park, NY Reisterstown, MD Reston, VA Ridgefield, NJ Ridley Park, PA Rio Grande, NJ Rochelle Park, NJ Rochester, NY Rockaway, NJ Rockville, MD Roseland, NJ Roselle, NJ Rotterdam Junction, NY Rutherford, NJ Rutland, VT Saddle Brook, NJ Sandy Hook, CT Savage, MD Schenectady, NY Scotch Plains, NJ Scranton, PA Seaford, DE Secaucus, NJ Severn, MD Shaftsbury, VT Shandaken, NY Shelton, CT Shirley, NY Shrewsbury, NJ Silver Spring, MD Somerset, NJ South Deerfield, MA South Richmond Hill, NY South Windsor, CT Southington, CT Spring City, PA Spring Valley, NY Springfield, VA Springfield, MA Stafford, VA Stamford, CT State College, PA Staten Island, NY Stephens City, VA Sterling, VA Stevens, PA Stratford, CT Stroudsburg, PA Syracuse, NY Tarrytown, NY Telford, PA Temple, PA Temple Hills, MD Tenafly, NJ Teterboro, NJ Tipton, PA Tobyhanna, PA Toms River, NJ Totowa, NJ Trenton, NJ Union, NJ Union City, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Vienna, VA Waldorf, MD Wallington, NJ Warminster, PA Washington Grove, MD Washington to Boston, MA, Washington to Chicago, IL, Washington to Los Angeles, CA, Washington to New York, NY, Washington to San Diego, CA, Washington to Seattle, WA, Waterbury, CT Waterloo, NY Wayne, PA Wayne, NJ Webster, NY West Berlin, NJ West Chester, PA West Haven, CT West Haverstraw, NY West New York, NJ West Orange, NJ West Springfield, MA Westernville, NY Westminster, MD Westport, CT White Plains, NY White Post, VA Whitestone, NY Williamsport, PA Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Windsor, CT Windsor Mill, MD Woodbridge, VA Woodbridge, NJ Woodbury, NJ Woodmere, NY Woodside, NY Wrightstown, NJ Wyckoff, NJ Yonkers, NY York, PA
  • Company: Top Quality Moving Services
  • Location: 100 Industrial Park Dr N,, Tobyhanna PA, 18466
  • Website:
  • Email: info@qualitymovingservices.com
  • Phones: (914) 714-4547||(877) 788-0777

85 Reviews: Add Review

  1. Trully Professional.

    “From the time I was contacted by Top Quality Moving Services with an estimate to the delivery of the final piece of furniture, the entire staff that I came in contact with was not only professional but also very knowledgeable.  Juan and Levi came to my house on time and were very much professional about ensuring that all my concerns were addressed. I will definitely recommend this company to all my friends.”.

  2. Best Move.

    My husband and I moved from New Hampshire To South Florida in early June. The whole process of moving was made so easy by Top Quality Moving Services. Each appointment was kept and on time. Cliff gave me pointers on packing and being ready for the move. The movers were very efficient and I was impressed that before they started they covered all my hardwood floors and carpeting. After all the furniture was loaded there was not a nick or scratch on any walls on floors. When we arrived at our new home they were very careful unloading and demonstrated much patience as I decided where to put my furniture. We appreciated the call the next morning from Robert checking to see how everything went. We will highly recommend Top Quality Moving Services to anyone looking for a highly efficient moving company. We gave them five stars but would have rated them higher if that were possible.

  3. Great Company!!

    I would like to share my moving experience with anyone who is looking for a mover. I fell very strongly saying that Top Quality Moving Services are the best moving company I have ever used. ( I have moverd 10 times in the lat 7 years)From the first phone call until the movers showed up I felt very comfortable with Top Quality MOving Services. When I would call in they always answered the phone and were quick to respond to my emails.When the crew showed up at my home they were the best I have ever seen they are like machines going from room to room dis-assembling things and wraping them with the clean blankets. When I received my item's 4 days later I found everything to be in tact just as when it was packed. I love this company they are the best ever. I highly recommend Top Quality Moving Services.If you are moving call them," They Are The Best".

  4. Quality Was Exceptional.

    I'm writing this review to let everyone know that Top Quality Moving Services is a fantastic moving company. I used the for my move to California. They were early on the pick up and on the delivery.The men were great about pack my stuff and then delivering my item's out to Calif. I looked around for a mover there are alot of choices make sure you check out what kind of history the company has had.I choose Top Quality Moving Services because of the professionalism they displayed and the fact they took the time to acount for all of my things.I would use them again.

  5. Experienced and Honest.

    When you are looking for a moving company it's hard to figure out which one to choose. I tried getting quotes from alot of different movingg companies.What I found was a varying amount of prices and the amount of volume or weight for my stuff was different among alot of the companies. I had a company come out to my residence and do a on sight quote when they were finished their price was alot higher then the other companies. So I went to  back to the quotes I had got on the phone. The only company that was close to the amount of stuff I was told I had from the on sight estimate was Top Quality Moving Services. I called them back and told them what I had done with the company that came to my home andf told them the volume they had given for my stuff. Top Quality ajusted their quote to match the other companies and gave me the new price. When the crew showed up at my home on the move day everything Top Quality told me was right on the money and the amount of stuff was with in a few cubes of what I was quoted. I highly recemmond this company. I would like to thank Top Quality Moving Services for a job well done.

  6. Kudo's To Top Quality.

    I hired Top Quality Moving Services for a move from West Palm beach, FL to Oakland,Ca.. I could not be happier with the job done by Top Quality's Moving crew. They worked extremely hard, did everything I could've hoped for in helping me out on both ends of the move, were great people who were extremely polite and cheerful throughout the entire process, took the highest care not to damage our stuff or the houses on each end, and generally made every effort to make sure we were served perfectly by them. On top of all that, the price was the best I was offered for a "full service" move. I highly recommend Top Quality Moving Services and will refer my friends, family and colleagues without hesitation. Don't even waste your time having other companies come to your home for a survey and estimate. The estimator from Top Quality Moving Services was the most skilled and made the best weight estimate of those I had at the house. The two large national companies I had out for an estimate made me feel as though I was about to get scammed. One gave a wildly high weight estimate and then offered a very high, set price. The other made a wildly low weight estimate and offered what seemed to be a reasonable price. Not so much. If I went with them I would've ended up paying way more than the estimate. Top Quality's weight estimate was very close to the actual weight of my belongings and the final price was very close to their offer, within 5-7 percent. Kudos to Top Quality Moving Services  for a job well done!!

  7. Average.

    Moved in Connecticut to Texas. This is my first move & I want to put some highlights here,so newbie will learn from my experience. Having an Estimate On the phone by an Agent is more like waste of time. I spent about 2hrs on the phone to Itemize my stuff, in facton the day of moving, I carried less on what we discussed. I have the minimum pickup which is 500cf. The Agent won't mention to you that TV MUST be in a Box or else, it's $100 for the box, you have to wrap your mattress as well in plastic, or else they will charge you for $20each. That were the few surprises. On pickup day, the movers were late. They given me 1-5pm Pickup time, but called me at 5:20pm and said they are coming between 7-9pm.Very inconvenient as I have waited all day for the pick up. I have instructed the movers, to what is to prioritize on loading up the truck, BUT they will load tall the boxes first then lastly the BIG items.   Overall, it's average experience, as the Estimate Itemize on Phone were so 50% less as I have put it.   If you're moving first time. Expect the itemization on phone as half as it is going to be on Pickup date. The good thing on this company is that they will tell you right off the bat if you are exceeding on your contract.  .

  8. Amazing !!

    14 It was always my dream to live in California and finally I could afford to do just that. I found Top Quality Moving Services online and gave them a call. My only concern was that I love my books and just a thought of carrying those (I have more than 1500) over 3000 miles would make me break out in a sweat. Little did I know three days later I would have a 3 man crew was standing in my house packing my precious books into the cute little boxes. I pretty much left all the furniture behind, because I wanted a fresh start, but these men made my relocation to my new beginning easy like a Sunday morning. Big thanks to the office staff, dispatch department and of course the movers. Best move I ever had! PEOPLE, USE THEM - THEY ARE AMAZING!!                      .

  9. Fantastic Again.

    I decided to use Top Quality Moving Services for my move to Concord, NH as my parents and my sister have both used them in the past and recommended them to me. I can honestly say that Top Quality Moving Services is a fantastic company and really did take the stress out of my move. Initially I was a bit worried about my furniture being damaged due to my previous moving company scratching quite a few pieces of furniture but Francisco and his team were really careful and wrapped all my furniture in blankets in the back of the van resulting in not a single scratch or mark to be seen on my furniture! I would really recommend this company to anyone who is looking for a moving company for their move. Hopefully I will be moving again next year and will 100% be calling them again.

  10. Thank You.

    My husband Stu and I would like to thank you so much for the professional service we received from our movers Kenny, Billy and Juan at Top Quality Moving Services. They were absolutely amazing. They were very well organized and very punctual. We do not move everyday but we hear a lot of stories (not good ones) about how people move and the movers just are a disgrace. In our case we will be ranting and raving about how Kenny, Billy and Jose worked with us. They worked so hard and we were so grateful for everything that they did. They are truly an amazing team and if we need to move in the near future we will be definitely calling and asking for them to work with us again. :)  The way they handled  our furniture especially the way they took care of and wrapped our master bedroom which was our grandparents furniture meant the world to us.  This team was Professional, Amazing, Courteous, Polite, and one of a kind. They truly treated our items as if it was their own. Stu and I are proud to have been working with your company. Top Quality Moving Services continues to show how they are a five star company. We will be definitely looking forward to working with you in the near future.

  11. All Poor Reviews Here Echo Mine 100%.

    Take 5 minutes to read this and the other 1-stars before you call them. TQ had great online reviews which was the chief reason we contracted them. I believe their families and friends wrote the majority of them. The poor reviews on here completely echo our experience with TQ. They have a dubious pattern of bait-and-switch and extreme caution should be used before contracting them. I personally advise to stay away from them. Bekins once moved us 6 years ago, and there were zero surprises, very little and minor scuffing damage; yet they didn't have great online reviews. TQ moved us in may, there were lots of surprises and a lot of scuffing and damage, yet they had glorious online reviews. When it seems too good to be true, it usually is! Robert seems like a nice-enough guy but if he willingly engaged in this bait-and-switch process, then shame on him. We worked with him over the phone, on 3 separate occasions, for at least 1 hour on each call, walking through the house to iron out the quote. On the last walk-through, and after expressing that another big name quoted us $1000 more but guaranteed the price (this big name company came to the house and looked at everything, took measurements of items, boxes, opened every cabinet, drawer, etc.), Robert came in lower and stated that the price would not increase. Based on all 3 phone walkthrus, he quoted 1849 cf for $5903. This included our Piaggio (Vespa) scooter. On the day of the move, the crew showed up promptly with a 3200 cf truck, which signaled that they were going to be unloading our stuff and storing it, then reloading again, increasing damage potential. Marcos, the crew leader, informed us half way through that our load was nearly double what the quote said, so the $ would be nearly doubling as well. Doubling!! On top of this, he told us that we owe $250 for a "Bulk fee", for the scooter. He called it a motorcycle; we corrected him - it's a large scooter, but it's not classified as a motorcycle. I told him that Robert included the scooter on the quote and didn't mention any fee; Marcos replied, "Well maybe he didn't know what a Vespa was." really? Robert would have heard us say, "Vespa", been unfamiliar but not done a quick google search to see what exactly one is before quoting? The truck was filled at completion and we had items listed on the quote that never made it onto the truck!! They offered no resolution for this; they just packed the truck and off they went. I called Robert the next morning to review the list of items, the "Bulk fee", and the gross underestimation of this move. He apologized for the non-disclosure of the "Bulk fee", stating he didn't really know what a Vespa was (!), and that he said he would look into this, talk with the owner and asked me to call him back on Monday. We left pa on Monday, and upon arrival in FL, I called Robert. No answer; I left a voice mail. A female called me back and told me to contact Leo. I called Leo. No answer; I left a voice mail. Monday, no callback. Tuesday, no callback. Wednesday morning I finally reached him. We discussed the gross underestimation (nearly 50%!) and the undisclosed "Bulk fee", and the balance that left us in utter sticker shock. He assured me we had 3200cf of items; I told him that's fine, but then he has a huge problem on the sales end, and that is not my fault - it's his. I could understand perhaps a $500-$1000 underestimation based on the size of our move, perhaps; but nearly 50%? Not in a million years!! We went back and forth but in the end, all he offered was a $700 adjustment - and that was after we told him we were paying the balance in cash. For the 50% quote discrepancy and the undisclosed $250 "Bulk fee", he gave us the whopping $700 discount. What was I going to do at that point? I took it but told him I was looking for something way more reasonable, such as the half they underestimated or at least meeting us half way! In the end, the Vespa scooter's windshield cracked end to end (they do not make these anymore), our bikes were so bent and damaged that we had to get them repaired just to be able to ride them, we had a couple of boxes marked fragile! Glasses! That were about 30% busted up inside, they haphazardly repackaged items into unmarked boxes, lawn lounger chairs with arms bent and plastic busted off of them, broken pieces off of our power washer..You get the idea. Note about the moving team who unloaded us in FL: two hard-working men who I believe were Jamaican, worked hard and fast in the heat. We provided them with one gallon each of water and I gave each of them a huge muffin in a plastic baggie for their ride back - and a $50 tip for each. We took care of these crews, but TQ did not take care of us. Summary: they nice-guy routine was layed on thick at sales, the bait-and-switch began the day they arrived, the poor service/communication began the next day (once they had all our stuff), and in the end they, I believe, intentionally underestimated us by such a gross amount, to get the bid, knowing it would nearly double. With his crappy discount, we paid $10,000 for a move we though would be $5900 - or even $6500 at most!! They know exactly what they are doing - look at the content of the other reviews. It's practical all the same, and none of us know each other (at least I don't think so). Stay away from top quality, don't get the big surprise like we all did. These happy-slappy reviews can't all be legitimate with so many poor reviews containing the same elements and features. Don't be duped! I really don't know what mover is truly honest these days - TQ played the honest role well - but my experience is that a role was all it was. A big act. Bad deal!

  12. Hard Working Crew !!

    I moved on the 16th June from New Jersey to Clearwater Fl. I found the quote very competitive. Kevin in the office was great - very patient when the date had to be changed. On the day, the process went smoothly and efficiently. I could hardly believe how easy they made it - we had the house cleared by 11am. Certainly the easiest move I've ever had. Nothing was too much trouble. At the other end, they were kept waiting for several hours, but there wasn't a grumble from them! (In fact, they were sat on the grass - sunbathing!) Nothing was damaged, everything was well packed. They did their best to place items in the rooms as requested (which was not easy as we moved to a smaller house!) If I had one small gripe, it was that they said they would reassemble our beds, which they didn't. It was fine as, by the time they had unpacked, we just wanted the house to ourselves and we were happy to sleep on mattresses! I have no doubt that, if I'd asked, they would have done it as they were all very helpful. I would definitely recommend the company to others and would happily use them again (and I'm very fussy).

  13. **worst Experience Biggest Scammers**.

    Please save yourself the headache and unnecessary stress and read all the negative reviews about this company and you will notice a consistency with them. I recently dealt with this company and I have to say I don’t normally take the time to write reviews but this company had me so stressed out over a recent move I made from PA to NV that I had to take the time to write a review to hopefully keep others from falling a victim like I did. I will try and keep this review as short as possible but feel it is important to provide as much detail as possible to provide truth to the reasons I am giving this company a HORRIBLE review! I will also be filing a claim with the BBB after I complete this review, as will the other 3 people that I referred to this company! 
    This company, and all parties involved are the biggest scammers when it comes to bait and switch! I unfortunately referred several people to them that were also moving right around the same time that I did and they all had the SAME experiences that I had. I truly believe that the positive reviews that are done on this website are done by friends and family of the company in order to try and cover up the bad reviews that are the TRUE words from customers. 
    I dealt with Robert as my Sales Rep and from the start he seemed to very organized and on top of things, as the reason for me referring 3 other people to this company. He provided me with a quote of $2785 for approx 750 cubic ft (I have a 2 bedroom apt, no appliances and only a bed and small dresser in the 2nd bedroom). I went over every item that I had in my apt with Robert and then he provided the recommendations for additional boxes, etc  that would be needed. Since he is the professional I trusted he was accurate with what he was quoting me on. Other companies that I received quotes from where around $3500 and these were all companies that came onsite to do a walk through with me.  I expressed my concern to Robert based on what other companies provided me for a quote and Robert was quick to promise me their goal is to be price competitive and that the price he quoted me would be the best and lowest. Robert had me convinced that using TP was the best option for me, I proceeded by paying a deposit to secure the date that I needed the movers to arrive and pick up my stuff. I was also very upfront with Robert on my pick up date and my delivery date that I was on a strict schedule based on availability of resources on my side to assist me with the delivery of my goods once they got to NV and he again ensured me I would be taken care of and all dates were secured and all pricing was also secured. He even went as far as putting me on hold so he can 'verify with the owner’ that everything was okay. 
    The movers showed up on my promised moving date but they were about 3 hours later than the promised time. Okay not a big deal, but unfortunately that should have been a sign to me that there was where the HELL would begin. First of all it was a team of 3 guys, one lead guy, who was so rude and arrogant, and the minute he walked through my apt he immediately stated that my quote was way off and the price you were quoted wasn’t going to be accurate so I asked the question of okay what price are you thinking, but of course he couldn’t give a straight answer of what amount I was looking at. Next he proceeded to tell me that stuff that I had packed wasn’t an acceptable packing method and I would need to get (purchase) boxes from them in order for them to move most of my stuff (hanging clothes need to be in wardrobe boxes, and all items must be in bins or boxes, no exceptions). I immediately got on the phone with Robert and explained none of this was explained to me and I would NOT purchase wardrobe boxes. Well of course Robert, with scamming sales man charming ways, again proceeds to tell me no worries we will compensate you for the wardrobe boxes and apologized to me for the miscommunication and ensured that everything would be okay. I was very honest with Robert and stated I ready at that point to pull the plug and tell the movers to leave but Robert insisted everything would be okay. He went on to say that because I referred so many other customers to him that he would be make sure that I was taken care of. Well once the movers were all done moving everything they came back with an updated quote of $6800. ARE YOU KIDDING ME?? So I once again IMMEDIATELY got on the phone with Robert and was very firm with him I was NOT agreeing to that price and they could unload my stuff and I would be happy to contact one of the other companies that were more upfront and honest with pricing since they did a walk-through of my apt with me and still came out cheaper! He again insisted that he spoke to the owner of the company, Leo, and what I was quoted was all I would pay and not to worry about it. That Leo would handle everything once my stuff was brought back to the warehouse. Robert went as far as telling me that the crew that was at my apt to move me was not a ‘typical crew that they use’ that they had so many moves scheduled this day they it was a last resort crew since they wanted to ensure that my moving date was completed as promised and he would provide the feedback to Leo to ensure they don’t use this crew again for a while. So my stuff leaves and I think well I am at least 50% done with this move, but it only got worse. 
    I was promised May 16 of the date that my stuff would arrive but got a call from someone at the company on Sat May 10th to advise they need to know if the window of time May 14-18 would be okay for delivery as they needed to get my stuff on a truck that was leaving with within the hour or else I wouldn’t have my stuff until after the 23rd. So let me get this straight I was promised a price, that was a lie, and I was promised a date and now that was a lie…..So I proceeded to hang up and call Robert who once again advised everything would be okay, was it possible for me to contact my apt complex and see if I could get my move in date moved up a day or two just to ensure I had a window of time covered in case they were able to show up early? I was NOT happy about but try to understand the logistics of the move across country and the regulations of the drivers, so I contacted my apt complex, had the Property Manager go through all types of approvals and paperwork to get my move in date moved up 2 days (realizing this date was only about 4 days away) and had to run back to my apt complex and sign the updated lease, all while also trying to stay focused on starting a new job. I did all that only to have them call me later in the week and tell me that my stuff never left on Sat night and that the driver would be there Sat May 16th as promised! At this point I am SO mad! To make matters even worse, it was Leo, the arrogant owner of the company, that called me to tell me this information and then he wants to start talking about the price I was quoted and how they aren’t going to uphold that price that the $6800 is the price I will need to pay. So I proceeded to express my concerns to Leo about how this whole moving process was handled. Also noting that I did make several calls to Robert who wouldn’t return my call or answer my phone call, but amazing that when I blocked my phone number and call him he answered the call but immediately hung up once he heard my voice. So Leo and I didn’t have the most pleasant phone conversation and all he did was feed me a line of crap about how he needs to feed his family and he has been in this industry for over 20 years and there is no way he could provide moving services for under $6800 from PA to NV and make any money off the deal. I threatened legal action, threatened to contact BBB and social media blast his company and it was amazing how his whole tone changed. Long story short I was able to get him down to $4300 but it was still $1500 more than what I was quoted and I wasn’t happy I just wanted my stuff to arrive being that I had lots of sentimental stuff that was moved or else I would have probably said keep my stuff I can replace everything and it would be cheaper. 
     
    So my stuff arrives on Sat May 16th, it was a team of 2 guys who immediately start talking tips and making sure I take care of them, blah blah blah….like I didn’t have enough BS with this company already…..I just ignored all comments but again started opening boxes and realized that all my dishes and several of my glasses were broken. So I proceeded out to the truck to look at the logistics of how they had stuff packed and I noticed boxes with FRAGILE written all over them were packed on the floor of the truck with plenty of other heavier items on top. I even took a picture of the truck with the packing just to have it in case it was needed. Overall my experience with this company was beyond BAD and there is NO ONE in this company that you can trust. They are all scammers and they know exactly what they are doing and it’s really sad that taking advantage of people during the duress of moving only to find their own lively hood is okay. I am really hoping I get answers from the BBB and I will continue to share my experience on social media sites and maybe even contact my local news company, but I still feel I deserve the $1500 back that I was over charged and this company should be shut down before they take advantage of another person! Thank you for your time!
     .

  14. Stree Free Move.

    I called Top Quality Moving Services to get an estimate and not like all the other movers I called before them, that just took a list of items and gave me a quote over the phone.The guy I spoke to John did ask me a few questions but as soon as I told him I had a 2 bedroom apt he told me it would be better to send someone out to my place to look at it all so as I can get an accurate quote. (I liked this guy!!) He set up an inhouse visit for a few days later and Alanzo came to meet with me and my wife. He  gave me some pointers on packing some of my things cheap!! (I like this guy too!!) He gave me a reasonable price and promised satisfaction. On move day the guys they sent were very kind and full of energy! They did a terrific job and when the bill came ?? surprise!! surprise!! Not a penny more than the estimate!! Wow I really like these guys!! I was so happy to see my grandfather clock tic toc-ing at my new place in Florida!! What a relief, my Dad gave me that clock may he rest in peace!So I would highly recommend Top Quality Moving Services they did a really awesome job for us and a lot of people I've read on here say the same so it's true Top Quality Moving Servicess are the ones to call!!

  15. Dishonest.

    Top Quality Moving Services - Representative John Zellers lied and told me that Top Quality Moving Services owned the trucks and employed the drivers and crew. When the move took place, "3 hours late" the driver explained that they are not employees of Top Quality Moving and the fact I owed 300.00 in addition for 2 bulky items. They flat out told me I pay or they will not move my goods. I could not reach John Zellers at the time this occurred. These 2 bulky items were included with the original estimate and photoed on an inventory sheet that John Zellers used to create my estimate. They basically held my move hostage. Needless to say I paid the additional cost as not to delay the event. The next day John Zellers called me and told me it was to late for him to do anything about the overcharge. When my goods arrive at the new location I was again told I owed 250.00 more as the distance was 75 feet from my house to where the truck was parked. I tried to contact John Zellers but as usual, he was not available. I paid the additional cost to have my belonging delivered. Messages were left for John Zellers and he has yet to return my calls. Highly recommend NOT using Top Quality Moving Services 100 INDUSTRIAL PARKE DR N COOL BAUGH, PA 18466 John Zellers 201-355-3545 http://topqualitymovingsys.com.

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