On this page you will find reviews on the company Transit Systems Inc from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Transit Systems Inc – 3.3 (calculated based on 89 reviews).
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Antiques moved carefully.
I had a number of antique pieces that needed to be moved from Los Angeles to Marietta GA and TSI did a fantastic job. Everything came thru in great shape and on time. I would use them again and recommend them to everyone.
Stay Away, they are bad, bad, bad.
In as few words as possible,
Took my money
Outsourced my 2 pallet shipping to another company
1 of my pallets never makes it, when I call to figure out why I am given the number to the company they sourced my business to
After figuring out what went wrong and informing them of where they messed up, am rudely treated by "customer serv" but assured they would remedy.
Don't here back ever..
Contact again, given an incorrect BoL, contact again, told they can't correct till someone returns from lunch, contact again, they are all gone for the day..2 weeks after original order, no pallet.
Stay away from this company!
Move from Lincoln to Atlanta - Horrible service.
I would advise customers to avoid TSI. They are very communicative when you ask for quote. They will call you back or will write mail before taking money. They take money all upfront. The moment money is deducted then you see the service. If you want to lose your boxes or want to miss your flight due to non-pickup then book this service. I booked this service to move my household item boxes from Lincoln to Atlanta. I booked it for Monday. I was told that person will come between 2 to 6. This is the only window they give on any day. I called up at 2 PM and was told to wait. They will not give you driver number. Then I called up at 5:15 and was told to wait for 30 minutes. Then I called up at 5:45 PM and was told that driver came and nobody was there. It was complete lie as I was outside my apartment. I was told that now driver will come tomorrow as hist shift is over. Why do you give 2 to 6 when after 6 nobody is available. I had a flight to catch next day. They told me to take money back or wait for tomorrow. I had no choice at last minute so I asked my colleague to give things to them. Next day, we did followup again and person showed up and took my 12 boxes.
It was delivered to me after 3 days. But what a surprise. All boxes were broken. I got 11 boxes. One box is missing for last 5 days. I called up this service and they ask to Atlanta truck service. Atlanta truck service is saying that they don't have clue for that missing box. I had all my clothes, blazer and what not. I was contacted by Phillip from this service who was calling back and mailing me back before taking booking. But as soon as booking was done, he will not reply you over email as well.
Do not take their service unless you do not love your things. Better to go to UPS, USPS and even Fedex but do not go to these people.
TSI movers.
I was very happy with this company. I wanted 4 small pieces of furniture and 3 boxes shipped from Md. to California. They had the best price out of 4 other movers I had contacted. The communication was excellent and the pick up and drop off were both ahead of schedule and this was 3 weeks before Christmas! Everything arrived in perfect condition. Would highly recommend.
Transit Systems Inc.
I am indebted to the professionalism and competence of TSI. Their personnel were gracious, helpful, responsive, and communicative at every step. They easily and seamlessly handled small issues such as a change of street destination after the shipment had left its origin. A larger problem threatened to inconvenience me when TSI's subcontractor indicated that the shipment would not be picked up during the scheduled 3-day window. I simply called TSI to explain the problem, and TSI took it from there: the shipment was in fact picked up during the 3-day window. The delivery was completed perfectly. I am particularly grateful to Philip Trendler, who was my contact at TSI. There is no doubt that I will use TSI for any future shipments.
Extremely poor service bordering on fraud.
I would advise customers to avoid TSI at all costs. While they were very communicative when trying to sell me, their communication disappeared immediately after invoicing. Steve Sergeant was the representative and was misleading to the point of fraud relating to the shipping schedule. They took weeks to simply pick up the item and then just left it in a warehouse for weeks until I badgered them to finally ship it. After that, I had to call and email 6 times before any one would be give me the now very very late delivery update. When they did deliver the piano, it arrived *destroyed*. They didn't carry forward the instructions that it was a second floor delivery and the movers arrived with the (broken) item without adequate personnel to move it into the house.
It wasn't remotely packed professionally, had zero protection, and the items came smashed to the point of non-use. They did NOTHING to rectify this. No apologies, no discounts, no reimbursements.
The real takeaway is that TSI really isn't a shipping company at all. They basically advertise and take orders and then throw those leads over the fence to assorted shipping companies and then take zero responsibility to the actual delivery. Given this, I believe their advertising themselves as a "shipping company" is borderline fraudulent. I cannot recommend highly enough that you avoid them.
Shipping Out of State.
My daughter found you on the internet in Boston. We have a very expensive rug that needed to be shipped from Florida to Boston. I inquired for a quote within a day I received the quote. I did not jump on it at first only because I wasn't sure about the company only because I did not know this service was for real. You all kept emailing me saying the truck was going north, and did I want to put my rug on the truck? THIS WAS THE BEST CHOICE I MADE.You came when you said you were going to and the rug was delivered in 3 days in perfect condition. I highly recommend Transit System to anyone who needs to move an item out of state.
Moved a canopy bed.
I had dealings with another moving company before and was nervous to try again. Transit systems white glove service was great. The gentlemen that hauled and delivered the bed were careful, competent and polite. I will definitely use this company for future furniture purchases.
Moved items from NY to Seattle.
I was very happy I chose this company to move our grandfather clock and some antique paintings from NY to our son in Seattle. I found them online, and called to see what was what. The fellow asked me about the items, and approximate weight, and then gave me a very reasonable estimate to move the things. He told me the timeframe, and how the process works, which was very simple, notifications at each end and confirmation of pickup and delivery. He also said it was dependent on weight, so the price might change a little once they arrived. I had estimated the weight and rounded up, just in case. They didn't need to adjust my price at all. The fellows came exactly on time, packed up everything very professionally, even made a wood box for the clock. They took off, and had agreed not to deliver until after a certain date when our son's wife was due to have a baby. It all worked out great. They called after that date, delivered everything in perfect condition, unpacked, and took off. We were all very pleased with the whole process. I have to admit I was a little nervous at first, not knowing the company, but I was so happy in the end. Thank you very much!
Not A Scratch On Anything.
Transit Sytems took great care with my grandmother's furniture. I was extremely nervous about moving these precious family heirlooms from Seattle to Oklahoma City, but Transit Systems took away all of my anxiety. When the driver arrived, he was extremely kind and caring. He could tell I was worried and packed my furniture with extreme care. When I commented on what a good job he did, he went into detail about how they would further pack it at the warehouse. When it arrived in OKC, there wasn't a scratch to be found. Thank you Transit Systems for caring about my heirlooms as much as I do!! I will most definitely use your service again if the need arises.
Sentimental Move.
When my parents passed away, I wanted 2 desks that had been in the family since I can remember. I looked on line and the best offer of service and price came from Transit Systems. It was easy to set up - although with the location of the desks and the deadline for my father's apartment access closing - there where some last minute challenges.. it was all taken care of in the end.
My pieces arrived very nicely wrapped and protected, and the driver was efficient and friendly as he unwrapped the desks.
I was very pleased with the experience.
Move from CO to CA.
I had just recently moved to an apartment in LA because I had just gotten a job offer. When I knew that I would be making the big move, my parents had recommended Transit Systems to me and told me to get a quote before I even started looking into moving companies. My parents had used them before when moving things from my grandpa's house in Florida to our house in Denver, and could not have had a better experience. Transit Sytems was really a great company overall, always very informative, on time, and made the whole experience really easy. My things arrived just as I had packed them and I could not be happier with having chose Transit Systems to handle my move.
Moving our stuff from Las Vegas NV to Denver Co.
TSI made it very easy after requesting several estimates we chose TSI due to the competitive bid, the excellent and speedy service we received from TSI employees specially Phil. He completely explained the process, the contracts, and properly set the expectations. And, the movers showed up on time on the date quoted. They packed a very heavy mechanic's tool box full of tools as they said they would and quickly the box was on it's way. We were advised as to arrival date and approx. time. Sure enough, they showed up delivered the box, unwrapped it and placed it my garage exactly where I wanted it. NO fuss, no problems. Great service at a very good price. Thanks Phil and all at TSI.
Moving.
I am mostly very pleased with TSI moving services. I chose this company for economical price, flexibility in pick up and drop off conditions, and communication with TSI (Brian) over both the phone and email.
In the future, and I would use them again, I would make sure I knew the weight of the pieces as they had to charge me extra for more total weight. The furniture arrived mostly in good condition and I only had one piece, a box spring, that didn't make it in useable condition.
However, the insurance process was efficient and true to contract.
It was dealt with immediately.
All in all, a very good service and I would use this company again.
Moving Made Easy!
I contacted TSI to move a large leather sectional from southwest Florida to Atlanta, GA and was very pleased with their service.
The agent was extremely quick and helpful in setting up the pick-up dates and pricing/payment. The drivers arrived shortly before scheduled and had no issues wrapping and lifting the sectional out of the house and into the truck. It was then dropped off in GA within a week or two (which is considerably fast in moving schedules) and dropped off. They worked with my leasing office to obtain a key, find my apartment and place the item as I suggested. The driver even called/texted to update me on the process and deliver it properly, and they were very professional while doing so. I found nothing out of place and the delivery sheet had been left on the sectional per my instructions!
Overall, working with TSI was efficient, easy, and affordable. If I had to move anything a long distance again, I would choose TSI!