Transnational Moving Systems

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1. DID NOT WRAP Furniture!! False Advertising.

   Unprofessional Company! BEWARE! They contract their work out to local companies who do not know what they are doing. Moved Calgary to Toronto. They came with minimal supplies to wrap furniture. Packed all my boxes and then wrapped furniture. Company in Calgary did not wrap chairs, crib or sleigh bed.. they had a limited number of blankets for my pick-up, they needed the other ones for another pick-up.. this is not my problem. I paid for professional wrapping and that was NOT THE CASE AT ALL! I called immediately as the items were being loaded. I explained my frustration and concern that these items will be destroyed. I was told by the movers, dispatch and transnational that my items would be wrapped at the warehouse. THAT WAS A LIE! My items arrived NOT WRAPPED AND DESTROYED. I called to file a clam and was told I was denied because nothing was broken YET they WERE completely scratched and leather seats ripped. That my items would be worth $0.60 a lbs. There is a $300 deductible. I explained my frustration, they advertise PROFESSIONALLY WRAPPED ITEMS and NOTHING was PROFESSIONALLY wrapped! I Explained I paid for a service and was not provided that service. THEY DO NOT CARE. WORST experience ever. STAY AWAY. AND they charged my CREDIT CARD in FULL immediately after weighing it.. NOT upon arrival of my items. I did not authorize the transaction. They JUST DON"T CARE.

2. Do not use this moving company.

   These guys need to be shut down .thank God I figured it out prior to them actually coming for my belongings . The customer service is extremely poor . The manger I spoke with was rude and hung up . They won't give me my deposit back . They do not communicate and add on extra fees later on that were not discussed in the quote . Now the day before a long distance move & I'm left to find new movers. As soon as I paid the deposit the communication stopped . I didn't have any info needed about my move . I was told the lady went on leave and they are too busy to follow up on her emails . As soon as I got upset he threatened to cancel my move and return the deposit however as soon as I said yes cancel I will go elsewhere he said I'd wouldn't get it back and to file legal action. I am appalled by the lack of customer service & concern for a customer's move .

3. My experience with TMS.

   We moved from British Columbia to Quebec in February. Very helpful and lovely people until you accept their offer. After that, you discover that they have commissioned another company to move you. The insurances is a fake. They call it "internal". We claimed a few damages and until today (May 29th) they are still telling us the claim is not processed yet. I called them and emailed them several times.
   They were supposed to unpack, but they did not. I had to insist on them to put some carpets or covers when unloading because of the snow and dirt. It was a mess.
   This company is very disappointing. I don't recommend it at all.

4. Moving experience.

   I have shipped my furniture with this company and thier management and customer service was really below expectations, thier time of pick up has been changed and the delivery delayed for 3 days without any notice or even saying sorry, I talked to the managers and they was like dealing with kinder garden boy , I would love to find a way to suit them.

5. Horrible experience!! Stay away!!

   So many things to say about this company. Where to start!? The 2 men moving me didn't speak English, 1 kept going on his cellphone messaging on Facebook messenger and they moved extremely slow. Why?? The slower they move, the more I pay! It was raining outside on move day and they left my furniture in the rain! I went outside to see my things sitting in the rain and the worker was on his phone sitting in the truck. I became frustrated and told him to start working. He claimed he was on break and that he was entitled to a 15 mins break every 2 hours!! Wonderful work laws he thinks he has! I was trying to get in touch with head office for over 2 hours and no answer. I told the movers I was not paying in full til I spoke to head office. He came into my home saying he had his manager on the phone, the manager started to yell at me swearing even and called me a white piece of trash!! The mover told my boyfriend that because I wasn't going to pay in full that he was leaving with the rest of my furniture that was still unloaded!! I had to call the police!! Can you imagine this?! The mover was going to steal my belongings. 2 police officers showed up and I was asked to pay the remaining amount just to get it over with. I paid the amount and the worker was still upset because now it was passed the 3 hours keep in mind my whole move would have been done in under 3 hours. Nothing was in the proper bedroom probably because of the language barrier. One of my dressers was broken as well as my toy chest. I emailed the company my complaint and requested at least half of my payment back, I was laughed at and he said NEVER and hung up on me. I hired movers because my boyfriend has a shoulder injury and can't lift much but we were left with basically having to move everything ourselves anyway because nothing was set up in the proper room. Once the police were here, he dumped my furniture in the living room and walked away. This was such a horrible experience. The disrespect that I encountered was completely inappropriate, I was called white trash! My furniture being broken and left outside in the rain. I have absolutely nothing good to say about this unprofessional company, nothing at all. Stay clear from this company guys!!

6. Terrible service.

   Ordered a moving pick up 2 months in advance. I was assured that my pick up date was fine and that delivery would be 2 days. I was told the day before pick up I would receive a phone call to confirm the time they would pick up. I had asked for a morning pick up. They never phoned me so I ended up phoning myself and was told they were closed the day of my pick up, at first they wanted to do it the day after but as I insisted on my pick up day, they finally found some movers to come pick up. The movers show up the next day at 1pm, not much of a morning pick up.. Since I was told the delivery would be 2 days later, I expected the truck on the second day. I ended up phoning them again since I heard nothing and I get told they're not delivering for another 5 days. Which leaves me with no furniture or belongings for a week. Before setting up the move I was told I would be getting updates on where my items are so I phone them asking for updates and if they can give me a firm date, each time they tell me to be a little more patient. Which is quite ridiculous when you've been given an ETA of 2 days and it's much longer. Once again, on the 5th day I hear nothing and since it's the weekend, their office is closed. On Monday, day 7, I phone them again and get told that delivery will be Wednesday, day 9. On Tuesday, while we are working we finally get a call that the driver is on their way and will be there in 2 hours. Great that they finally came but a little more head up would have been nice as well. The driver shows up and of course the weight is three times the estimated amount resulting our price to be three times what was quoted. Since we were without our stuff for over a week we just paid them so we could finally have our stuff. I don't believe my items were 3000 pounds since we only have a 1 bedroom apartment and donated half our furniture before we moved.

7. Get a uhaul and move your stuff yourself.

   This company is unprofessional. We hired them to move us from New Brunswick to Alberta. They came and picked up our stuff March 30th, never once did they mention to us that the truck only goes west at the end of each month. We flew to Alberta expecting our stuff within a week or so. After not hearing anything for a few days we contacted them and were told our stuff wouldn't be there until the end of April because we "missed the truck". Also we were quoted $1200 then they sent us an invoice for $1950, quote was way off and we now have to wait a month for our things. Don't waste your time or money with this company.

8. Transnational.

   Never, ever, ever use this company. We arranged for a move from Surrey to Edmonton on 30 Nov. We required storage in Edmonton for a few weeks. We were told that it would take 3 days for our stuff to reach Edmonton and they would need 2 days notice and the contents would be delivered to the Edmonton address. We called on Dec 27 to request delivery and was told that our stuff was still in B.C. as they didn’t have storage space in Edmonton. And they didn’t know when they would have a truck available. Fast forward to Jan 25 - still no delivery and have been told that a truck left Toronto on Jan 20 and our things will be delivered on Jan 30. Holding our breaths. The customer service has been horrendous. All I hear is “It’s not my fault”. I asked to speak to the manager on several occasions and he was never available and he never called.
   
   The pickup, although a couple of hours late went well and before we realized the storage problem, unfortunately we recommended this company to someone else in Edmonton. They were to pick up her stuff on a Friday as she needed to be out of her place by Monday morning . She phoned on the Thursday to confirm the move time on Friday and was told they didn’t have a crew so they couldn’t do it until noon on Monday. She had to scramble at the last minute to find a new moving company.
   Again, never use this company. It’s been 2 months without our stuff!