On this page you will find reviews on the company Trinity Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Trinity Moving and Storage – 4 (calculated based on 129 reviews).
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Horrible company.
Today was supposed to be moving day for me. However it has become a bait and switch nightmare since dealing with this company!!
They are AWFUL!!
First of all I have been dealing with someone named Nicole from the beginning. I gave a full detailed inventory list back in October 2019 for this move which included the following:
1 queen bed with adjustable base/temperpedic mattress
2 nightstands
1 tv stand
32in t.v
1 Small loveseat with a matching chair
1full size futon
1 electric fireplace (same length as the loveseat)
1 5 tier shelf
1 round glass dinette set with 4 chairs
1 patio swing with a canopy
1 memory foam bean bag chair
1 55 in t.v
1 rolling birdcage
1 small bench
1 small deep freezer
25 medium size boxes
1 smoker grill
2 barstools
1 washer/dryer set
1 step ladder
3-4 totes
This was the original inventory list. The only thing that wasn’t on the initial list was a headboard/footboard that I recently acquired.
She gave me a quote of $1827 of which $577 was the deposit and leaving me the balance of $1250 which was to be split upon pickup and delivery. I agreed to these terms. However, now things began to get fishy when someone named Kati Douglas calls to confirm the move and inventory. Suddenly I’m being told that I never mentioned the washer/dryer and the fireplace. Being that I know that I only had the 3 appliances of course I knew I told Nicole about them because I said to her that the deep freezer was as wide as my washer but not as tall and the fireplace was the same length as the loveseat. Kati said she neede to listen to the recording and I wasn’t privy to hearing it myself. She then comes back on the line and said that I never mentioned the washer/dryer and now I had to pay an additional $305 for 90 more cubic feet. Needless to say I was pissed because I already have $577 tied into this move but now I have to pay more.. Really?
I paid it and when the moving guys showed up with a 22-26 foot box truck and not a semi of course the 446 space that was to hold these items in a straight truck was too small. Now the moving guy tells me I need to pay an additional $1387.70 for an additional 454 cubic feet bringing the space to 900 cubic feet. It’s Saturday January the 11th 2020 about 11:30 am and no one surprisingly is answering Trinity’s phone!!
I’m livid at this point! Finally some girl calls me from her home representing Trinity with a child screaming in the background saying she was helping another victim and couldn’t answer the phone. When I told her what was going on and voiced my displeasure of being victimized by Trinity Moving, she was too busy trying to explain how cubic feet works. I’m in the trucking industry for 32 years and cubic feet in a straight truck is different from a semi. I’m not trying to hear that! Point is you’re pulling a “bait and switch tactics” which is illegal and not only am I going to report it to the BBB I’m going to consult with an attorney on Monday morning January 13 2020
PERSPECTIVE CLIENTS BEWARE!!
DO NOT DO BUSINESS WITH TRINITY MOVING AND STORAGE.
Amazing experience.
I used these guys to move a 2 bedroom apartment from Mesa to Tempe. Right from the initial booking the staff were friendly, patient, knowledgeable & helpful. I went back and forth several times both by phone and email with the moving planner before everything was finalized as it was a busy weekend for moving and there were complications with dates, etc for my part.
As we approached the moving date both the move planner and the mover were in touch with us to ensure everything went smoothly.
Fantastic moving company!
I couldn't be happier with how Trinity Moving and Storage helped me to get settled into my new home. I'm always worried about damage to my belongings when moving, but they got everything back to me in perfect condition. This was a big move which worried me but they ensured that everything went perfect. I'm certain that If I move again I'll call them again for some help. If you're looking for a fast, efficient, and kind moving company, then these guys are absolutely perfect for you. Fantastic job!
These guys are experts!
After a terrible experience with one of the big-name moving companies a few years ago, I was hesitant to hire movers again, but transitioning from Florida to Tennessee was just too big of a job for two people. Trinity Moving and Storage showed us how a moving company is actually supposed to work, though! They arrived on time and were so professional throughout the entire process. They made the move as swift and easy as possible. They helped us sort out a potentially catastrophic problem we ran into with the packing in a box of paintings and saved them from being damaged. They said they've "seen just about everything that can go wrong" so they knew what to look for and fixed it before it could. I'm so glad we gave these guys a chance. We couldn't have done it without them!
Quick and efficient moving from Missouri to Florida.
Moving from a house to house is a my worst nightmare, but moving from a state to another state it’s even worse. I’ve had literally anxiety attacks, because I didn’t know how we are going to move all our stuff from Missouri to Florida which is 20 hours drive. Thank God for Trinity Moving and Storage, who went above and beyond and made our moving stress free. They are really caring, professional and everything went great. I would definitely recommend them to anyone. Great job!
Accurate and on time.
We loved that they were accurate with delivery timing . it was more money than other quotes we got but we choose because of the flat price and compromise of bringing our things without unloading truck with the risk of loosing some of our belongings. They were courteous and knew exactly what to do. Everything went smoothly. One happy customer here, I highly recommend.
Florida move.
We hired Trinity Moving for my aunt down in Florida and were very happy with the way all her fragile boxes were handled with care. Not a scratch was found. The quote was rather high, however we appreciated the professionalism and the efficiency the movers worked with. They actually completed the move rather quickly so, we would consider them again for any future moves.
Highly Recommend
I moved from Tennessee down to Florida recently and had the pleasure of using this company. Moving is stressful and it was so nice to have a company that made it as stress-free as possible. They were very professional and exact with the price. I am extremely happy with the service I received along with the friendliness of the staff as well as the movers. It was truly an easy move all thanks to them! I would absolutely recommend using this company to anyone who's looking for hard-working and professional movers. Thanks again, guys!
This worst experience I’ve ever had.
So I gave them quite a few chances to communicate and correct this but now it’s brought me here. I am so beyond disappointed with how unprofessional this company is and have been throughout this process. They have yet to show up to deliver and it’s been almost a month. I call text and email and never get a response. We were promised a price out the door but when they showed up were charged much more or they wouldn’t move it. I had to leave a few items behind as a single mom moving to be closer to family was worth it but I would never use this company not recommend this company ever again. They are a broker. My daughter started school here and she’s been sleeping on an air mattress because Thea’s individuals lied and told me delivery would be in 2-3 weeks after pickup. However I was sent an email stating I get 30 days of free storage I don’t give a crap about free storage I want my stuff here and now! They apparently tell you a bunch of lies and then sit on your stuff until another family needs to move and you can load them in the same truck. I feel like I’ve been scammed and I want to tell others so they don’t experience this frustration and pure disappointment in their lack of communication lack of follow through lack of any sort of common business sense. Stay away! And find a more reputable company where you don’t have to pay a deposit upfront as I’m reading mode and more most moving companies at least the legit ones don’t make you do. Horrible company, very disappointing! And to think I originally chose this company because a us marine contacted me from their company or so I thought. I felt he had to be another breed of special .. I was very wrong.