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Trucks on Call Moving and Storage

Trucks on Call Moving and Storage reviews from real customers

On this page you will find reviews on the company Trucks on Call Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.

Company average rating Trucks on Call Moving and Storage – 1.9 (calculated based on 38 reviews).

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Trucks on Call Moving and Storage

   38 reviews

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Service Areas

Florida Maryland New Jersey North Carolina Pennsylvania Texas Virginia Washington DC West Virginia Alexandria, VA Allentown, PA Annandale, VA Annapolis, MD Arlington, VA Ashburn, VA Aston, PA Baltimore, MD Bealeton, VA Bear, DE Bedford, PA Beltsville, MD Bensalem, PA Berkeley Heights, NJ Berryville, VA Bethel Park, PA Bethesda, MD Bound Brook, NJ Bowie, MD Bridgewater, NJ Bristol, PA Bristow, VA Burke, VA Burlington, NJ Butler, PA Butler, NJ Capitol Heights, MD Carlisle, PA Centreville, VA Chalfont, PA Chantilly, VA Charles Town, WV Charlottesville, VA Cherry Hill, NJ Chesapeake, VA Chester Springs, PA Clarksburg, MD Clementon, NJ Clinton, MD College Park, MD Columbia, MD Conshohocken, PA Cranford, NJ Culpeper, VA Cumberland, MD Dayton, NJ Denville, NJ Derwood, MD Dingmans Ferry, PA District Heights, MD Dover, DE Doylestown, PA Dry Fork, VA Dundalk, MD Dunn Loring, VA East Brunswick, NJ East Hanover, NJ East Stroudsburg, PA Easton, PA Edison, NJ Ellicott City, MD Elmira, NY Englishtown, NJ Ephrata, PA Fairfax, VA Fairfax Station, VA Fairfield, NJ Falls Church, VA Farmville, VA Folsom, PA Fords, NJ Fort Washington, PA Fort Washington, MD Frederick, MD Fredericksburg, VA Freedom, PA Freehold, NJ Front Royal, VA Gainesville, VA Gaithersburg, MD Germantown, MD Glenside, PA Gloucester City, NJ Glyndon, MD Grasonville, MD Greensburg, PA Haddonfield, NJ Halethorpe, MD Hampton, VA Hanover, PA Hanover, MD Harrisburg, PA Hatboro, PA Hatfield, PA Havertown, PA Hayes, VA Herndon, VA Hyattsville, MD Iselin, NJ Jackson, NJ Jessup, MD Kenilworth, NJ Kensington, MD Lancaster, PA Lanham, MD Lansdale, PA Laurel, MD Lebanon, PA Leesburg, VA Lehigh Valley, PA Levittown, PA Lewes, DE Lexington Park, MD Linden, NJ Livingston, NJ Lorton, VA Lynchburg, VA Malvern, PA Manassas, VA Manheim, PA Manville, NJ Maple Shade, NJ Maplewood, NJ Marlboro, NJ Marlton, NJ Martinsburg, WV Masontown, PA McLean, VA Metuchen, NJ Middle River, MD Middlesex, NJ Middletown, PA Middletown, DE Midlothian, VA Millersville, MD Millington, MD Monroeville, PA Monroeville, NJ Montgomeryville, PA Moorestown, NJ Morgantown, WV Morristown, NJ Moscow, PA Mount Crawford, VA Mount Laurel, NJ New Castle, DE New Cumberland, PA New Hope, PA New Kingstown, PA Newark, DE Newport News, VA Norfolk, VA North Brunswick, NJ North East, MD North Versailles, PA Ocean City, NJ Olney, MD Orwigsburg, PA Owings Mills, MD Oxford, PA Oxon Hill, MD Palmyra, NJ Parsippany, NJ Pennington, NJ Pennsauken, NJ Perth Amboy, NJ Petersburg, VA Philadelphia, PA Pikesville, MD Piscataway, NJ Pittsburgh, PA Pittston, PA Pittstown, NJ Plainfield, NJ Portsmouth, VA Potomac, MD Pottstown, PA Princeton, NJ Rahway, NJ Randallstown, MD Reading, PA Reisterstown, MD Reston, VA Richmond, VA Ridley Park, PA Rio Grande, NJ Roanoke, VA Rockaway, NJ Rockville, MD Roseland, NJ Roselle, NJ Salem, VA Savage, MD Scotch Plains, NJ Scranton, PA Seaford, DE Severn, MD Shandaken, NY Silver Spring, MD Somerset, NJ South Hill, VA Spring City, PA Springfield, VA Stafford, VA State College, PA Stephens City, VA Sterling, VA Stevens, PA Stroudsburg, PA Suffolk, VA Telford, PA Temple, PA Temple Hills, MD Tipton, PA Tobyhanna, PA Trenton, NJ Union, NJ Upper Darby, PA Upper Marlboro, MD Vauxhall, NJ Vienna, VA Virginia Beach, VA Waldorf, MD Warminster, PA Washington Grove, MD Washington to Boston, MA, Washington to Chicago, IL, Washington to Los Angeles, CA, Washington to New York, NY, Washington to San Diego, CA, Washington to Seattle, WA, Wayne, PA Wayne, NJ Waynesboro, VA West Berlin, NJ West Chester, PA West Mifflin, PA West Orange, NJ Westminster, MD White Post, VA Williamsport, PA Williamstown, NJ Willingboro, NJ Willow Grove, PA Wilmington, DE Windsor Mill, MD Woodbridge, VA Woodbridge, NJ Woodbury, NJ Wrightstown, NJ York, PA
  • Company: Trucks on Call Moving and Storage
  • Location: 852 Quince Orchard Blvd., Gaithersburg MD, 20878
  • Website: www.trucksoncall.com
  • Email: info@trucksoncall.com
  • Phones: (301) 770-3434||(866) 354-7001

38 Reviews: Add Review

  1. Company refused to pay for damage claim.

    Company refused to pay for damage claim After giving me the runaround for nine months what I would say is stay clear of this move company they are doing business under many names as I’m told by the attorney generals office are use this company paid them $8500 to move my stuff from Pennsylvania to Florida we must’ve showed up it was destroyed so many damages Alfons and Sam Management I can’t even begin to tell you if you’re reading this then you already know I would say to anybody others have problems with this company you should contact attorney generals office in the district of Columbia to file a complaint if you are somebody like show many of us that has dealt with this company and feel like if you screwed For me it’s not about the money in the few hundred dollars that theywould have payed me for the claim. It is the way that they did things they just discounted even addressing my situation this is what they do to everyone not just me I’m mad at myself because I started looking at 2 to 300 reviews of the company after I used it like so many of us if I would’ve read the reviews before I even Contract with them I would never use them.

  2. Update forprevious review.

    Trucks on call and myself have reached an agreement from previous complaint I wrote here. I will say, driver kept his word when he would be here. Also, they wrapped all my furniture in moving blankets and secured blankets in place with tape. What a pleasenet surprise, did not expect to see that. The movers were courteous as well.

  3. Misled quotes.

    Was quoted a price for a move. I wasn't there when they picked up belongings. Mover calls says it's going to be higher price. Had to move said ok. They said first month storage free. That didn't happen. They doubled price on move. Was in between jobs, so they stored belongings, ran up a ridiculous amount to move. Told them they obviously wanted my stuff more than me. Finally negotiated a price, then they said cash only. Told them to forget it. Now they said $2000, come get it. Told them would pick up for original price quoted, $1200 plus dollars. Final offer was $1500, they didn't take it. They won't get a thing at auction. Bunch of fools, have no business sense. Oh yeah, the one mover, a real cocky individualthat picked it up. Would have given him a taste of his own medicine. Wouldn't recommend these folks to the devil.

  4. Trucks on Call Moving and Storage.

    The major thing to remember when you have them move you is that they will 'lose' your stuff, especially if it is not in a box. Things like ladders, large plush toys, vacuum cleaners. etc. They will also break things like lamps because they just throw the lamp in the box unpadded. They were 5 hours late arriving to pack. Tom told us there would be at least 4 on the packing crew. There were only 2.

    If you use these guys, BUY THE INSURANCE. Without insurance, they will only pay $0.60 a pound for what is lost or broken.

  5. Scam company and scam insurance.

    Wish I could give 0 stars. They'll lie about your estimate, they'll lie about the delivery date, they have zero communication, and they even use a scam insurance company that will no respond to emails or phone calls. Nothing stops this company from just stealing all of your stuff and then claiming they lost and never compensating you for it. They lost my $1,000 bed among other things. In all seriousness there could be a lawsuit against this company and whoever runs it should be looking at jail time as well.

  6. Worst Moving Company Ever!

    PLEASE NO NOT USE THIS COMPANY, THEY DESTROYED MY SLEEP NUMBER BED AND WON'T COMPENSATE ME! On October 18, 2018 TrucksonCalls came to my home to move my Sleep Number bed, the workers had no ideal how to dismantle it. They broke the base of my bed, it will no longer recline and ripped both bed liners. The total replacement cost is over $5,000. I filed a claim with CSI (who reviews claims for TrucksonCall) I was told my compensated would be based on the weight of the mattress. On 7/12/2019 CSI determined I would be compensation $141.60, that day they notified TruckonCall to pay me the $141.60 within 45 days. As of today, I have not received any funds, I've called them twice, emailed them once and no one has returned my calls. THEY SHOULDN'T BE IN BUSINESS, POOR CUSTOMER SERVICE. DON'T USE THEM!

  7. Great Drop Off Movers, Terrible Company.

    I had a complicated move and all I wanted was transparency from this company but they continuously failed to do that. I would call and leave messages for the dispatch supervisor, Mateo, and he would never call me back. After paying the first deposit and “confirming” your move you can’t look at your estimate ever again. I would call and ask for them to send me my inventory after they moved my stuff and they would never send it. I didn’t even really know what was being moved until it arrived at my new house.
    The worst part for me was my stuff came 5 days after my requested drop off day. Nobody at Trucks on Call bothered to tell me that my stuff hadn’t left the facility on the truck until I had arrived and had no furniture to sleep on.
    They made this move way more complicated than it should have been and they’ve DEFINITELY don’t deserve your money.

  8. Terrible company.

    I wish I could give a negative star. Highly unprofessional. We scheduled them to pick up our belongings on sunday, they never showed, next day they said their truck broke down, then after that there was no truck in the area. They finally pick it up wednesday, and we were over charged about 700 dollars more, the movers who picked it up were nice, I have no complaint with them. It is now Thursday, we were told today was the first available delivery date. So we were hoping it would be today, I called in to ask the dispatch customer service, and she was rude and unprofessional. She told us yes it could have been today but it'll take 10 days now instead of the days we were originally told. After she said that, all I did was confirm that it wouldn't be today and she pretended she couldn't hear me and she hung up on me. It was rude and she has hung up on us more then once. We just moved states away, and are typically patient people but its going 5 days past when we were originally suppose to have our stuff, and its getting ridiculous. Would not recomend this company to any one. They obviously don't give two craps about customer service. Will eventually be reporting them to the better business bureau.

  9. Fraud, crooks, scam artists.

    FRAUD Alert, if you want your stuff stolen, damaged or even held ransom, then please go ahead and hire these crooks.
    TRUCKS ON CALL will send you an initial quote for the WEIGHT of your stuff and on the day of your move (after packing your stuff and loading in the truck) increase or double it claiming that it takes too much space.
    They will then hold your stuff random until you pay in cash - which seems shady as that shows proof of 'creative' accounting practices. They damaged alot of our items, lost a box, and broke many items (we hired a full pack so the movers packed everything)
    When you file the claim with their insurance company, they reject it or offer you pennies.
    I also believe they hire illegal immigrants - our movers didn't speak any english and freaked out when we threatened to call the cops.

  10. Scam: Crooks: Liars.

    Do not use Trucks On Call. They are scam artists. They will do exactly the criminal things they say others will do to you. They will surprise you with more fees, they will hold your stuff hostage, and they stole a large portion of our things and said we had to file a claim AFTER paying the final payment, even though they didn’t finish the job and never even looked. SCAM!!

  11. WARNING! If you see the name Trucks on Call--run the other way--FAST!

    This is by far the worst company of any kind I have ever dealt with. There are so many issues, it would take a novel to list them all, but it pretty much boils down to zero communication skills, zero customer service skills, zero concern for anything but their bottom dollar, and unconscionable decisions that put their movers at risk for health
    Communication was fine until after they snagged my business--completely absent after that. Email requests for information and updates were not acknowledged, much less responded to. Phone calls were avoided or answered by rude, unprofessional staff, in particular Alex and Sam, who argued with me about various details of the storage and delivery. In one instance, speaking with the supervisor Matteo, I mentioned that the company needed to improve their customer service skills, and he flat out told me I was not a customer, I was just someone they wanted to be done with!!
    The team that picked up my household goods came two hours after the latest time of their estimated arrival. When they arrived, I learned they had already been working 12 hours!! Isn't there a labor law about this? So, I get a tired, weary crew, who only wanted to rush through the job to get home. The word "fragile" meant nothing to them, as they tossed boxes onto their dolly and put heavy boxes on top of lighter ones marked "fragile." One mover loaded my antique breakfront, and I watched in horror as it almost toppled off the dolly as he went over the threshold. This, despite my specific request for special handling of this item. Similarly, when I took delivery of my items, only two movers came, which would have been fine if I didn't have a pool table and an upright piano. Their supervisor was presumably not able to secure additional help, so he (the supervisor) told the movers to go out and find someone to help them. More than half of my plastic bins were damaged, and the boxes were stacked upside down, so not only could I not see the label, things like lamps and glassware were scrambled inside. They did not honor their contract terms by reassembling items at the final destination. The driver put one bed together, but he was late for another delivery (because he had to take 1 1/2 hours to recruit more help) and because he said he did not have the skill to re-assemble a pool table.
    Oh, did I mention the actual cost was $2K over the estimate? They did not do a pre-move survey presumable to save money so relied on me to tell them how many boxes I had, and of course, they came up with a different number because they said my boxes were bigger and took up more cubic feet of space than was estimated.
    So many other details that I could share, but you get the gist. If I could, I would sue this company for medical expenses, as I am sure I was starting to get an ulcer due to experience. I will settle for this review and a report to BBB, along with compensation for any damaged items that I am likely to find due to their reckless handling of my property.
    I urge all potential movers to stay away from Trucks on Call!!

  12. Worse company!! Do Not do bussiness.

    At first they sound professional and they call you a lot to try to get your bussiness, but once the delivery is done you can Not get back in touch with anyone.First they give you an estimate and once they arrive to load up they told me that I need it to pay more because I have more after I already sign a contract with them,if you tell them that you don't want the service they will Not refund you the deposit and after going back and forth we finally agreed on a new price, the guys loading and unloading the truck were hard workers, Also be aware that they tell you about insurance and that is garbage because it does Not cover nothing at all, if something happen to your things they argue that is not cover for a lot of reasons, and they offer you a miserable settlement that is an insult to you, the owner do not seem to care about you or what happened to your things, and they never call you to apologize about what happen or anything like that.
    So be AWARE!! if you do bussiness with them!!

  13. Warning they are Crooks.

    WARNING they are CROOKS!

    I could leave a negative I would for other customers to view how low they should really be as their business practices are.

    Easy shipment and estimate of furniture, already prepackaged and shipped from overseas to the east coast their job was to bring it to the west coast. Based on the reviews of others on overcharging I expressed my concern to the sales person. The person mentioned the A+ rating by the BBB falsely advertised on their web page it is only a B. Blamed the comments on the stresses of moving.

    Yes, I have been overcharged 43% and forced to authorized the shipment based on the information they had on the circumstances. They took advantage of us, with lies and false promises and information. When I tried to speak to the owner he was condescending and making fun of what I was trying to explain. Terrible people to do business with.

    Please pay $500 dollars more but go with someone else you would save yourselves the aggravation.

  14. Beyond Horrible - Do NOT Book them.

    I’m sincerely disappointed with the outcome of this company’s service. It was absolutely horrible. The team’s choice of words (dispatch over the phone - I would tell you who I spoke to besides the main guy, but he declined to tell me his last name when I asked) and demeanor left much to be desired. I’ve never felt so angry with a company in my life. As you know, moves are very personal and schedule dependent and when the dispatch team member on call over the weekend said things like “well, why don’t you just move yourself” after I was upset that we scheduled for the next day upon their on location team’s recommendation after showing up on our original day with a truck that would only fit one bed let alone a full one bedroom apartment and then the company didn’t show up. I sincerely hope they work through your customer service opportunities. No empathy at all came from them. By far, the worst moving company I’ve ever felt with.

  15. Horrible experience.

    DO NOT USE THIS COMPANY!! They damaged ALL of my belongings and I got 0 refund, despite the contract which states $0.60/lb of insurance. These are terrible business people and scammers. Also, you will pay WAY more than they quote you. I have made tireless attempts to get some type of compensation, but they're just dishonest business people. Avoid at all costs!

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