On this page you will find reviews on the company Trucks on Call Moving and Storage from real customers. We have filtered custom reviews so that you can really evaluate whether it is worth contacting this company or it is better to contact other movers.
Company average rating Trucks on Call Moving and Storage – 1.9 (calculated based on 38 reviews).
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Worst Service I have EVER received.
In my honest opinion, Trucks on Call doesn't even deserve this one star. I'll preface by saying that 1. I have never posted a poor review before due to feeling guilty for doing so for any business and 2. This review applies to a long-distance move (I can't account for short distance in this case). I decided to go through with writing this to warn others to take their business to another company, especially if doing a long distance move. This was the absolute worst service I ever could of possibly received. Like other reviews mentioned, they do a great job of making you believe you will pay the BEST and CHEAPEST quote you could get. I ended up paying double that of my original quote unexpectedly and surprisingly.
Communication started out great. My move coordinator provided me with an amazing rate and explained everything this would include. I mentioned MANY times that I needed my belongings by a particular date, so he made sure to move me out two full weeks before I was going to arrive in my new home. The crew that moved me out even mentioned that my things would most certainly arrive before that date. So here's what's wrong with that.. I read the contract and I fully understand that a long distance move (especially east to west coast) takes 14-21 business days, however, the coordinator and crew both explained to me that my things would arrive within this two week time frame - most likely sooner - between me moving from point A to point B. I ended up receiving my things a FULL MONTH LATER.
The minute I gave them my money was the minute communication became short and difficult. I called numerous times and left emails just to be ignored or put on hold to be disconnected from the call. Whenever I did get a hold of who I needed to speak to, they were trying to tell me I was wrong and that there is no guarantee of me receiving my things in two weeks. The best part of it all was when my items finally did get loaded on to the truck. The truck driver called me to tell me he was arriving between 2pm-7pm in one day (this gave me hardly any time to figure out my work arrangements and prepare) and that he was adding $400 extra dollars due to needing a smaller shuttle truck to be able to drive in San Francisco due to the hills (I've seen large trucks driving in this city more than twice..). When I called Trucks on Call to ask why they didn't warn me ahead of time and if this was actually necessary, they suggested I rent a truck and do the move myself to not waste the $400 cost. They even pointed out that the truck driver and his crew might not assemble my furniture (which is part of the service).
I was pretty furious at this point considering that there was no way I had time or the logistics to figure any of this out, so they notified me that they would speak to the driver. They never got back to me nor did they speak to the driver, which forced me to call the driver myself and make sure that he was going to do the job expected. I demanded they lower my quote back down to the original due to how horrible the process was going for me, but Trucks on Call knew I had to pay cash up front so they ignored all my emails and calls until the truck driver actually moved me in. They kept saying they would see what they could do for me in reducing my rate and admitted several times that they were at fault. In this case, they had assumed responsibility - a huge mistake. You should never assume responsibility to the client because you then become liable! I am extremely disappointed and upset by how this went for me. I truly warn others to consider other options before going with this company. They are more concerned about receiving your money than helping provide a smooth move and transition for you. Last thing I'll mention, my furniture was put together horribly and had damage by the time it arrived.
Great move.
These guys did an incredible job. staff, workers, foreman. all great people to work with and quick as lightning. all my emails and calls before and after the move were answered quickly, and the movers did a great job not breaking anything lol! was a tiny bit higher than the estimate, but that was my fault because I added a few things that I didn't have on my quote. Ask for Jack, he gave me a great rate compared to almost everyone else at the other companies, and he really knows his stuff. I think these guys are family owned, but I didn't ask.
Excellent service.
We moved from a three bedroo
Condo from Gaithersburg to Washington DC. The process was smooth from start to finish. The process started with jack giving me all the info on the moving process and what to expect on move day. The crew was fantastic on move day, we had Armando Joshua Rene and victor and they moved fast!! I would definitely recommend them to anyone looking for a professional moving company.
Horrible moving experience.
Avoid these movers at all costs.
My initial contact with the company by phone was positive and the representative who took my information seemed to know what he was talking about, and convinced me that the movers knew how to wrap furniture and protect floors.
Unfortunately, the movers didn't exhibit the same expertise.
They damaged floors in my old house and new house. They scraped the hardwood with edges of furniture, leaving multiple deep gouges, including on newly installed floors. I repeatedly asked them to put down blankets if they were going to turn furniture over or move it on hardwood. They didn't. The foreman told me this is how they do things and if I had concerns about the damage they caused, I could call their office. I did so. That didn't result in any change in behavior or attitude for the rest of the move. The result: I have at least four rooms with big scrapes in hardwood.
After my second conversation about being careful not to scrape the floors, I spotted a mover on his hands and knees using a black marker to scribble over the gouges in a poor attempt to hide newly created damage. When I asked what he was doing, he hid the marker and said the scribbling on the floor over the gouges must have rubbed off a box.
The movers also failed to properly wrap my items. In some cases, blankets weren't wrapped around corners, which I discovered after the fact. In other cases, they put stuff on the truck that should have been wrapped in padding without doing so. I also discovered that after the fact. (There were four movers and I wasn't watching all of them at all times.) So I have gouges, scrapes and other damage on: an upholstered chair, an antique wood cabinet, other cabinets, a display case, a wood tray, a display stand, wood shelves, two bed frames, dining room chairs and a breakfast bar stool, among other things.
Then there were issues of price. I signed an hourly contract. The contract included an estimated number of hours that turned out to be far higher than was necessary. When the movers arrived at my new home with my stuff, the foreman demanded the amount listed on the estimate before unloading. I refused, noting that I signed an hourly contract, not a flat-rate agreement. After half an hour of idle time (during which I called the main office and got voice mail and the foreman finally reached a supervisor) the foreman acknowledged I was correct. Naturally, I was charged for the idle time.
Before the move, I exchanged emails with a moving company representative about whether I could leave clothing in dressers. The answer: yes. When the movers arrived they said clothes couldn't be in the dressers. They pulled it all out, put it in their boxes and charged me $200 for supplies. That price also included tape used over moving blankets. But it was far from $200 worth of materials. They couldn't provide an itemized supply bill.
The movers insisted that the dressers were too heavy to move with clothes. Perhaps if two movers carried the dressers, they wouldn't have been too heavy. Instead, one of the movers wrapped the dresser in a blanket and slid it down the wood stairs, holding it from the bottom so it didn't come crashing to the ground. Of course, that damaged my stairs.
Aside from everything else, the movers lost parts needed to reassemble furniture. They took apart an insert in my dining room table for no apparent reason without paying attention to how they did it. The result was two men working for an hour (on my dime) trying to figure out how to reassemble it.
The movers also ignored "FRAGILE" written on some boxes, tossing them into the air or dropping them onto the ground. Fortunately, I packed really well, so only items in two boxes were destroyed.
My conversations with the supervisors at the main office were unsatisfactory. I got a begrudging apology but was told that "stuff happens" during the moving process. I get that. But markers used to color my floor doesn't just happen. Failing to take basic precautions to protect property doesn't just happen. Sending furniture sliding down stairs doesn't just happen.
In response to a complaint I filed with the Better Business Bureau, the moving company wrote: "The moving process is sometimes more difficult in tight spaces, especially in a row home, or a town house and we strive to make the process as damage free and stress free as possible." Only problem: I moved from one single family house to another. The scrapes on the floors weren't in tight spaces. They were in the middle of large rooms and on stairs.
An hour and a half after the movers departed, I got a call from a supervisor. He said the foreman miscalculated the bill and that I owed money. As you can imagine, I refused to pay another penny beyond the amount shown on the Bill of Landing. The supervisor's response: Fine. We won't process any claims for damage to your property.
And that's where I am today: Left with damaged floors, damaged property and the moving company's refusal to own up to what they did.
Rip Off!!
We received an online quote from Trucks On Call for a move on June 29, 2017 from Woodbridge, Virginia to Bountiful, Utah. After the initial quote of 1400 cubic feet (herein “c.f.”), I talked with Alfonse Kabiritsi about having an in-home estimate because of concern for a number of big garage items. He came to our home and we took him through the house, garages, and garden shed. After the visit, he changed the quote to 1700 c.f. We received a “manager discount” intended to match another company’s quote. The final agreed upon price was $6,395.00.
A moving date of June 28, 2017 was set. We were told at the time the agreement was entered that if we packed our own items we would not incur packing charges. We were also told blankets were included in the moving charges. When moving day arrived, the workers showed up almost 3 hours later than the 8:00 arrival time we were promised. Damien was the one in charge and as we took him around the house and garage he claimed the estimate of 1700 c.f. was way off.
Damien told us that we would now have to pay for 3700 c.f. plus he added $1000.00 for materials and labor that was never mentioned in the original contract. He also added the 10% fuel surcharge to the materials and labor fee which added an additional $100.00 to the contract. The contract states there was an attached materials price list but we did not get that list. The total for all of this was a whopping $17,000.
We were told they would not begin working until we signed the new contract at the new c.f. and agreed to all the new terms and conditions. This was done with their knowledge that we were closing on our home the next day and had no choice but to be out on June 29, 2017.
We signed the paperwork and Damien called for another truck. The second truck, a 16 foot cabover, arrived about 5:00 p.m. The late arrival of the second truck limited the ability to optimize the loading of both trucks with the garage machinery that was saved until last. With the second truck only partially filled and many belongings that had yet to be packed and loaded, we were informed that no more items would be going on the truck because they “could not stack items on top of heavy machinery.”
Because they refused to load the rest of our items and we had no alternative way to take them with us, we had to give away or trash the remaining items. So now we were being charged almost 3 times as much as the original estimate and they couldn’t even honor the new higher c.f. capacity. In addition, the workers were told several times not to pack three rolls of carpeting, but ended up loading it and using vital space. Likewise, they didn’t take the food storage buckets they were told repeatedly to take that were in the basement clearly marked. When totaled up, we had to leave behind over $2000 of our household goods.
On moving day, they sent a 26-foot truck and a second 16-foot cabover truck. According to Enterprise Rental, the total c.f. of those two trucks is 2838 c.f. Therefore, it is impossible for our belongings to have totaled 3700 c.f. We requested verification of the c.f. via email to Karen Gonzalez on August 3, 2017 but were told later that the 3700 c.f. was the correct total.
The day of unloading in Syracuse, Utah, two 26-foot Enterprise trucks arrived at our home. The first truck only had 14 linear ft. filled, the second truck only 16 linear ft. filled. There were also items stacked on top of the heavy machinery (which they told us they couldn't do). After taking photos and measurements we determined that both trucks had a total of 2168 c.f.
On the day of our move, Trucks On Call fraudulently overstated the c.f. and increased the price under duress to modify an existing agreement without good cause.
In addition to all of this, on arrival they had a broken piano dolly and because of that they rolled my 1903 baby grand piano end over end in to our home. . We also had several items that were damaged.
We have tried to resolve this peacefully with the company but that have denied any wrong doing.
Included are photos of the trucks as they arrived to be unloaded.
Horrible Company.
We were scheduled to move in September to Denver CO. My Daughter misplaced the contract that had been signed and deposit had been made of 245.00. I called on 7/3/17 for a copy of contract. A woman named Karen (this is what she said her name was when asked) answered the phone and was very rude and refused to send a copy. We got disconnected and I called back she was even more rude got disconnected called back again from another phone and she answered the phone as Alexis. First red flag. She then transferred me to Alfonzo who said the original agents Johnathan or Lincoln would call me ASAP. Did not receive a call. All I wanted was a copy of the contract. Called back the next day and was transferred to Sam. He was rude and said that we would be refunded our money because he was cancelling the trip because we were not in the service area. I told him we expected the refund by 7/7/17 so we could secure another moving company he hung up on me. No refund on 7/7/17. So I get a phone call from Adrial asking if we needed to add any items to the inventory. I explained what had happened and he apologized and said he would look into the refund. He stated that he got it processed and sent me an email confirming which stated it may take 7-10 business days to appear back in account. I call Adrial back 14 days later and told him no refund yet and my Daughter's debit card had been damaged and she got a new one. He stated that billing had said the refund had been deposited and it may be a bank issue. I told him I would call him back after I called the bank. The bank stated no refund had been deposited into the account and none were pending. I called Adrial back and told him. He placed me on hold and came back and said they would issue a paper check. Now we are at 7/28/17 still no check. I call asking to speak to Adrial and he was unavailable but the woman, not sure of name came back on the line to tell be the refund was mailed on 7/26/17 and to give it a few more days. She was nice. Now we are at 8/4/17 and still no check. I called once more and now I am extremely frustrated by the lies I have been told thus far. Every time I was placed on hold waiting to speak to someone in charge I was disconnected. Finally spoke to a Bret and I was not nice to him at all and even cursed because I was so frustrated. He stated that the refund would be issued and a check would be mailed. I cannot believe that I am expected to believe this after almost a month of being lied to and deceived. I informed him I may have to seek legal action and would be leaving a review wherever possible about how this company operates.
Do Not Use This Company!!
I will add more detail to this after taking them to court. However, if I can stop one person from going through the hassle and BS they've put me through, I 'm happy. Just trust me and anyone else that has posted a bad review..for now.
Moving can be such a stressful time! DO not use this company!
Lied About my Wife's Refund Before 3 Days!!
I will never recommend this company to anyone not even my worst enemy!! When I called to cancel my move I first asked why?! I started to tell her none of her business! But after I explained it to the girl she says let me get a manager. But before I was able to speak with someone I called several times with no answer, sent email messages no response OK back to speaking to a so called manager. Who tells me I will not get a refund of $157.00 even cancelling before the 3 day period they are full of it!!
But you know what you do ppl wrong and your company will not excel!! So keep that $157 because I guess your company really need it a lot worse than my family does!