US Pro Moving and Logistics LLC

490 Reviews: Add Review

1. Good Work!!

   Excellent service. Comprehensively covered for all possibilities. Very professional. Polite, clean, punctual. 10/10. I will definitely use them again if I need to move in the future

2. Very Nice!

   I had an incredibly positive experience using US Pro Moving and Logistics to move all my stuff from a storage unit on the first floor, to a third floor flat with no lift! They honestly did the whole thing in an hour and I can’t believe how easy they made it look. All great! Will use again. Highly recommend this company!

3. Use Them Again

   The removal guys were prompt, polite, kind, helpful, careful, and put everything in the designated rooms that we asked them to. A job well done under difficult circumstances - they could not do enough for us. I really appreciate it. Will definitely be keeping their number and using their services again.

4. I’m very happy with their work

   I recommend US Pro Moving without reservation! Can't imagine a smoother move, were so quick and very efficient. Moving can be very stressful, these guys made it very easy.

5. Horrible experience

   I am not someone who typically reads many reviews, nor do I ever write them, but this situation warranted a review. PLEASE learn from me and do NOT trust this company. First of all, they are not a moving company, they are a broker company and mislead me from the start.
   
   My first conversation was with “senior moving coordinator” Thomas Detoro. I explicitly told him the price he first quoted me for moving my studio apartment from Georgia to Colorado was too expensive for me to afford, and he was able tp approve a “discount” that I could afford.
   
   That was my first mistake. I fell for his sales pitch, and he used the line “If I can get this quote down can we have your business?”
   
   That was how they hooked me in.
   
   Next, a man name Ben from peak van lines came to pick up my things 1 day later than I was told due to his “truck breaking down.” Before he even saw my storage unit, he was already telling me through text message that
   
   I’d owe him $1000 than I had singed in the contract with us pro movers and logistics.
   
   I never got a phone call 1-2 days before my pick up date to confirm details, as us pro movers told me I would.
   
   Ben from Peak Van lines said I had 200 more cubic square feet than I was quoted for and he charged me $700 more than I was quoted and more than I had singed to pay. He did not have a measuring tape or markers on his truck to show how much stuff I had; it was all subjective.
   
   When I reached out with a complaint to peak van lines, they told me to come get my things from Atlanta. This was not possible for me as I was already in Colorado.
   
   Ben never reached out to me letting me know my household goods were heading towards Denver. I got a call from a man named Jason who said he was an “independent” mover who had picked up the job from Ben.
   
   Jason told me he would be there in 12 hours at 4 am. This was a terribly inconvenient time as I had to go to work at 7 am. Jason said he was unable to wait until the evening and he attempted to charge me $400 MORE than I was quoted on top of the $700 extra that Ben had already charged me.
   
   I contacted us pro movers and logistics and they contacted Jason and let him know their policy was $75 for each flight of stairs with the first flight being free.
   
   Jason did not let me know he was running late, so I was awake at 3:30 am waiting to hear from them. They arrived at 530 am. I paid them my remaining balance plus $125 extra for my flight of stairs. I only owed them $75 per my contract, so I gave them $50 extra trying to help them out a bit.
   
   Jason and his partner Cameron unloaded all of my things onto the curb outside of my apartment, refusing to take my things upstairs into my apartment, EVEN though I had paid them not only correctly, but a bit extra. They said, “we don’t work for free” and then left with all my things on the curb. I had to leave for work and was unable to take my dresser, several boxes, a table, patio chairs, etc. up to my apartment.
   
   To the degree that I understand, Ben from peak van lines scammed them, (the remaining balance I paid them went to Ben, not to Jason and Cameron) so they didn’t honor their commitment and contract to take my things up to my apartment. Jason and Cameron were contracted by Ben, and Ben was contracted by us pro movers.
   
   To summarize:
   
   -To NOT give your money to this business and do not trust them
   
   -I have spent 4 plus hours on the phone with customer service reps from us pro moving and nothing has been done to make this right. Despite requesting multiple times to speak with a manger, they say they aren’t avaliable and that they don’t have phone numbers only email. I have emailed the management email, support@movingpros.org twice over the last week with no response
   
   -They are unreliable and do not take responsibility for their mistake in giving my contract to a disreputable moving company (look up reviews for peak van lines for yourself)
   
   -They have not made it right, despite me asking.. Both carriers took their money and ran.
   
   Ignore whatever they say to dispute this review. They are scamming for your money, dishonest and irresponsible with lack a of integrity and no care for their customers.

   

6. DO NOT USE SCAM

   They arrive and the "estimate" was increased by almost 2000.00. They originally told me 3-5 business days when I booked - it ended up being 13 business days. When they arrived at the final destination the "professional Movers" were 2 16 year old Kids they hired from craigslist when I called to voice my concern they told me they could hire anyone. I then called packrite the company Moving pro hired and got cursed out by the owner. I am still waiting for an email reply

7. It's always been a wonderful experience

   For 2 moves I used this moving business and their storage facility. It is never fun to move from one position to another, but you can handle that! On the phone, you are always super nice and you can call me back and respond quickly to all my questions.

8. Will recommend again

   I am extremely happy with my experience with US Pro Moving. Their team was so humble and gentle. The team arrived right on time, was friendly, and accomplished everything on schedule.

9. DO NOT USE THIS MOVING COMPANY BROKER!

   They contracted a company to move our items from Oregon to California which were not reputable at all where many items were stolen or missing from the items we moved and this company refuses to even answer my emails of the problems we had or do anything about our loss of items which amounts to about $10000. The contracted a company that has horrible reviews D United Logistics Moving & Storage to make our move and this is what we have to say about that company:
   
   First this moving company was 3 days late picking up our items which we had all packed and ready to load into the truck. They did not have to do anything just load. They arrived at 9:30pm at night to a 55+ park to load our items into a Budget rental truck that was mostly full from another customer's move. So they did not have room for our things so they left when the truck was full until 1:30am returning the next day with our things gone and still the other customer's items were there to complete the loading of the rest of our items. Then they said our cubic feet was 600 more than the original estimate from the broker moving company as we gave them a detail list of our inventory items and even gave an overestimated amount of boxes as they told us to do so. Our inventory list had 127 items and the final amount was only 114 items. They said we owed an additional $1972 from our original binding moving estimate as they said the broker moving company did NOT know properly how to calculate the cubic feet but they did. Then they said they would deliver our items the following week from Oregon to California. They delayed and delayed the date to deliver our items over 3 weeks after the pickup giving us a different excuse each time why it was not going to be delivered on the dates they told us. When they arrived, we had to pay them $2700 before they would open the truck and they brought our items in a smaller 16-ft Budget truck which shows online has a cubic feet capacity of only 658 cubic feet and our items did not even fill the truck. So they charged us for 1400 cf when we had far less than that as shown by the truck they delivered our items. Then several items were badly damaged like a bicycle that is so bent cannot be ridden and our safe was broken into as the door had been torn off and a valuable antique gold watch was missing. They even taped the door back onto the safe like nothing had happened. We had several missing items like a leather chair and ottoman, 3 ladders, a woman's mountain bike that we still have not recovered. Boxes were badly damaged and many items broken. We took lots of pictures. So this company CANNOT be trusted to broker your move as they contracted with a company that CANNOT deliver your inventory timely or keep proper care of the items and even lose many items or let them get stolen and overcharge way too much! I wish I could give 0 stars as 1 is too many!!!

   

10. Move done without any damage

    Team did an awesome job moving us into our new home with all out things! These guys worked almost nonstop for 12 hours to get everything done in a single day. If we ever move again this moving agency would be our first choice.

11. Unethical

    I was given 5 days to change my mind if I found a better moving option. I did, and canceled within 3 days. I was told my e-check would go through at 5 days. It went through right after I canceled. I called and was initially told the refund takes 2 weeks, I called again and told 1 month. So the salesman and both receptionists all had conflicting and incorrect information. NEVER give them bank info.

12. Use them again!!

    Excellent service arrived on time and ensured my move went smoothly. Careful and friendly. I will recommend using them.

13. Great Services

    Great job - on time, took great care of my things. The driver was very helpful and efficient. Would highly recommend!

14. Nice Job!

    Nice crew great service. Moving home went very smoothly. Efficient and good value for money. Highest recommendations from my side!

15. Non delivery of my items from NM to MS, 4 1/2 months have passed.

    This company does a horrible job of keeping you in touch with your mover. My items picked up 4 1/2 months ago and never delivered. Continuously given false delivery dates. This is money wasted, not to mention loss of all of my personal items and household goods.